Senior Home Review
Home›Browse›North Carolina›Matthews›Willowbrooke Court Sc Ctr At Matthews Glen
Nursing homeFAID #9084

Willowbrooke Court Sc Ctr At Matthews Glen

740 PAVILION VIEW DRIVE, MATTHEWS, NC, 28105
(704) 845-6220
15 licensed beds
★★★★★5/5CMS Five-Star overall4/5 health inspections5/5 staffing4/5 quality measuresSource: CMS Care Compare

Generate this report

Primary Report$79Advanced Report$99
Delivered within 24–48 hours

Address

740 Pavilion View Drive
Matthews, NC 28105
Get directions

Public record summary

What we can show you for free.
Bed capacity
15
CMS facility ID
345326
Care type
Nursing home
County
Mecklenburg
Facility name
Willowbrooke Court Sc Ctr At Matthews Glen
Street address
740 PAVILION VIEW DRIVE
City / state / ZIP
Matthews, NC 28105
Phone
(704) 845-6220

About this facility — Willowbrooke Court Sc Ctr At Matthews Glen

Willowbrooke Court Sc Ctr At Matthews Glen is a Medicare/Medicaid-certified skilled nursing facility in Matthews, North Carolina. It is licensed for 15 beds — well below the median for skilled nursing facilities in North Carolina (102 beds).

It is one of 14 senior care facilities in Matthews and 420 skilled nursing facilities across North Carolina. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Willowbrooke Court Sc Ctr At Matthews Glen 17 times across 6 inspections in the last three years, including 1 food-safety citation; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company
Acts Retirement-life Communities
Ownership type
Non profit - Corporation

Registered owners & officers

Acts Acquisition and Development Company Llc
Indirect owner — since 2003
Acts Alliance Management Llc
Indirect owner — since 2022
Acts Communities of Maryland, Inc.
Indirect owner — since 2019
Acts Legacy Foundation, Inc.
Indirect owner — since 2022
Acts Management Services, Inc.
Operational control · Additional disclosable party — since 2012
Acts Retirement Services, Inc
Indirect owner — since 2009
Acts Retirement-life Communities Inc
Mortgage holder · Operational control · Additional disclosable party — since 1988
Acts Retirement-life Communities Management, Llc
Indirect owner · Operational control · Additional disclosable party — since 2022
Acts Signature Community Services Inc
Indirect owner — since 2009
Ahern, Susan
Officer · Operational control · Additional disclosable party — since 2020
Allmond, Susan
Director · Officer — since 2017
Baker Tilly Advisory Group Lp
Additional disclosable party — since 2025
Baker Tilly Us Llp
Additional disclosable party — since 2024
Bonita Springs Retirement Village Inc
Indirect owner — since 2024
Brod, Kathryn
Director — since 2024
Callaway, Warren
Director — since 2022
Chamberlain, Linda
Director — since 2025
Christiansen, Karen
Director · Officer · Operational control · Additional disclosable party — since 2010
Clements, Thad
Additional disclosable party — since 2021
Detweiler, Harold
Director — since 2009
Esterhai, John
Director — since 1996
Fleming, Shacana
Additional disclosable party — since 2020
Fox, Glenn
Officer · Operational control · Additional disclosable party — since 2017
Gerner, Elric
Director · Officer — since 2009
Glynn, James
Director — since 2023
Grant, Gerald
Director · Officer · Operational control · Additional disclosable party — since 2005
Greer, Jason
Director — since 2022
Kelly, Michael
Director — since 2020
Lammers, John
Director — since 2020
Lawson, Daniel
Director · Officer — since 2019
Mashner, Marvin
Director · Officer — since 1991
Mease Life Inc
Indirect owner — since 2023
Middlebrooks, Daniel
Director — since 2023
Reichard, Dawn
Director — since 2025
U.s. Bank
Additional disclosable party — since 2025

Regulatory standing

Federal court records
20 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)
Licensed / certified since
1990-09-06
CMS overall rating
5 of 5 stars
Health deficiencies
3 at the last standard inspection
Federal fines
None on record
Last standard inspection
2025-07-08
Nurse staffing
4.7 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges
$1,760 per day (≈ $53,500/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
0% Medicaid · 4% Medicare · 96% private/other
Occupancy
87% (fiscal year 2023)
Vs. state median
372% above the NC median of $373/day — full state cost breakdown

Services & coverage

Licensed beds
15
Medicare
Accepted
Medicaid
Accepted
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 1 food-safety citation on its three-year record — flagged below among the inspections.
2025-07-08Health inspection3 citations
F-0684
D · No harm found
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2025-07-25
F-0732
C · No harm found
Post nurse staffing information every day.
Corrected 2025-07-25
F-0812
E · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2025-07-25
2024-05-30Health inspection3 citations
F-0759
D · No harm found
Ensure medication error rates are not 5 percent or greater.
Corrected 2024-06-27
F-0761
D · No harm found
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected 2024-06-27
F-0880
D · No harm found
Provide and implement an infection prevention and control program.
Corrected 2024-06-27
3 earlier / fire-safety inspections (11 citations)
2024-05-30Fire-safety inspection7 citations
K-0161
D · No harm found
Use approved construction type or materials.
Corrected 2024-08-10
K-0222
D · No harm found
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Corrected 2024-08-10
K-0321
D · No harm found
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Corrected 2024-08-10
K-0345
D · No harm found
Have approved installation, maintenance and testing program for fire alarm systems.
Corrected 2024-08-10
K-0355
D · No harm found
Properly select, install, inspect, or maintain portable fire extinguishes.
Corrected 2024-08-10
K-0521
D · No harm found
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Corrected 2024-08-10
K-0918
D · No harm found
Have generator or other power source capable of supplying service within 10 seconds.
Corrected 2024-08-10
2023-05-11Fire-safety inspection1 citation
K-0324
D · No harm found
Provide properly protected cooking facilities.
Corrected 2023-07-07
2020-01-08Fire-safety inspection3 citations
K-0222
D · No harm found
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Corrected 2020-02-21
K-0324
D · No harm found
Provide properly protected cooking facilities.
Corrected 2020-02-21
K-0345
E · No harm found
Have approved installation, maintenance and testing program for fire alarm systems.
Corrected 2020-02-21
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 345326.

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier
Prior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more

Inspection citations — last 5 years

Locked
The 17 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only
Active civil suits
#
Federal dockets
CDC infection data
Unlock the full file
Citations, owner history, lawsuits — decoded into one PDF.
$79$99 Advanced

Original records

Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-08-31
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered