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Nursing homeFAID #13132

Willowdale Health Services

1610 HOOVER ST, NEW HOLSTEIN, WI, 53061
(920) 898-5706
49 licensed beds
★★★★★3/5CMS Five-Star overall4/5 health inspections3/5 staffing1/5 quality measuresSource: CMS Care Compare

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Public record summary

What we can show you for free.
Bed capacity
49
CMS facility ID
525411
Care type
Nursing home
County
Calumet
Facility name
Willowdale Health Services
Street address
1610 HOOVER ST
City / state / ZIP
New Holstein, WI 53061
Phone
(920) 898-5706

About this facility — Willowdale Health Services

Willowdale Health Services is a Medicare/Medicaid-certified skilled nursing facility in New Holstein, Wisconsin. It is licensed for 49 beds — below the median for skilled nursing facilities in Wisconsin (65 beds).

It is one of 4 senior care facilities in New Holstein and 323 skilled nursing facilities across Wisconsin. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Willowdale Health Services 39 times across 8 inspections in the last three years, including 2 food-safety citations; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company
North Shore Healthcare
Ownership type
For profit - Limited Liability company

Registered owners & officers

Nshf Operations Llc
Direct owner — 100% stake — since 2017
Mills, David
Indirect owner — 20% stake — since 2017
Baumann, Troy
Director · Operational control · Additional disclosable party — since 2017
Beine, Andrew
Operational control · Additional disclosable party — since 2023
Belongia, Christina
Operational control · Additional disclosable party — since 2019
Cibc Bank Usa
Security-interest holder · Operational control — since 2024
Cliftonlarsonallen Llp
Operational control · Additional disclosable party — since 2025
Continuum Therapy Partners Llc
Operational control · Additional disclosable party — since 2025
Gee, Darren
Operational control · Additional disclosable party — since 2021
Greer, Lauren
Operational control · Additional disclosable party — since 2023
Hoehn, Jeffrey
Director · Operational control · Additional disclosable party — since 2017
North Shore Healthcare Llc
Operational control · Additional disclosable party — since 2017
Nsh Rehab Llc
Operational control · Additional disclosable party — since 2025
Nshf Wisconsin Llc
Additional disclosable party — since 2025
Patzer, Colleen
Operational control · Additional disclosable party — since 2023
Purtell, Brian
Operational control · Additional disclosable party — since 2018
Streu, Ashley
Operational control · Additional disclosable party — since 2026
Willowdale Property Holdings, Llc
Additional disclosable party — since 2022
Wipfli Llp
Operational control · Additional disclosable party — since 2025

Regulatory standing

Federal court records
6 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)
Licensed / certified since
1987-12-11
CMS overall rating
3 of 5 stars
Health deficiencies
6 at the last standard inspection
Federal fines
None on record
Last standard inspection
2026-02-11
Nurse staffing
3.5 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges
$383 per day (≈ $11,640/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
24% Medicaid · 5% Medicare · 71% private/other
Occupancy
55% (fiscal year 2023)
Vs. state median
6% below the WI median of $407/day — full state cost breakdown

Services & coverage

Licensed beds
49
Medicare
Accepted
Medicaid
Accepted
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 2 food-safety citations on its three-year record — flagged below among the inspections.
2026-02-11Health inspection6 citations
F-0580
D · No harm found
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected 2026-03-10
F-0641
D · No harm found
Ensure each resident receives an accurate assessment.
Corrected 2026-03-10
F-0645
D · No harm found
PASARR screening for Mental disorders or Intellectual Disabilities
Corrected 2026-03-10
F-0656
D · No harm found
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2026-03-10
F-0686
D · No harm found
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected 2026-03-10
F-0880
F · No harm found
Provide and implement an infection prevention and control program.
Corrected 2026-03-10
2025-01-22Health inspectionComplaint-triggered1 citation
F-0657
D · No harm foundFrom a complaint
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected 2025-02-22
5 earlier / fire-safety inspections (32 citations)
2024-10-02Health inspectionComplaint-triggered7 citations
F-0607
D · No harm found
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected 2024-11-02
F-0609
D · No harm foundFrom a complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected 2024-11-02
F-0610
D · No harm foundFrom a complaint
Respond appropriately to all alleged violations.
Corrected 2024-11-02
F-0641
D · No harm found
Ensure each resident receives an accurate assessment.
Corrected 2024-11-02
F-0690
D · No harm found
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected 2024-11-02
F-0692
D · No harm found
Provide enough food/fluids to maintain a resident's health.
Corrected 2024-11-02
F-0761
E · No harm found
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected 2024-11-02
2023-11-08Health inspection5 citations
F-0584
D · No harm found
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected 2023-12-08
F-0644
D · No harm found
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Corrected 2023-12-08
F-0645
E · No harm found
PASARR screening for Mental disorders or Intellectual Disabilities
Corrected 2023-12-08
F-0803
D · No harm foundFood safety
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Corrected 2023-12-08
F-0812
F · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2023-12-08
2026-02-11Fire-safety inspection4 citations
K-0293
E · No harm found
Have properly located and lighted "Exit" signs.
Corrected 2026-03-10
K-0341
E · No harm found
Install a fire alarm system that can be heard throughout the facility.
Corrected 2026-03-10
K-0353
F · No harm found
Inspect, test, and maintain automatic sprinkler systems.
Corrected 2026-03-24
K-0372
E · No harm found
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Corrected 2026-03-10
2024-10-02Fire-safety inspection9 citations
E-0020
F · No harm found
Establish policies and procedures including evacuation.
Corrected 2024-11-02
E-0031
F · No harm found
Provide emergency officials' contact information.
Corrected 2024-11-02
E-0035
F · No harm found
Provide family notifications of emergency plan.
Corrected 2024-11-02
E-0039
F · No harm found
Conduct testing and exercise requirements.
Corrected 2024-11-02
K-0311
F · No harm found
Have an enclosure around a vertical opening shaft.
Corrected 2024-11-02
K-0345
F · No harm found
Have approved installation, maintenance and testing program for fire alarm systems.
Corrected 2024-11-02
K-0372
E · No harm found
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Corrected 2024-11-02
K-0521
E · No harm found
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Corrected 2024-11-02
K-0761
F · No harm found
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Corrected 2024-11-02
2023-11-08Fire-safety inspection7 citations
K-0347
D · No harm found
Properly provide smoke detection systems in areas open to corridors.
Corrected 2023-12-08
K-0351
F · No harm found
Install an approved automatic sprinkler system.
Corrected 2023-12-08
K-0741
D · No harm found
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Corrected 2023-12-08
K-0781
E · No harm found
Have restrictions on the use of portable space heaters.
Corrected 2023-12-08
K-0911
F · No harm found
Meet requirements for the installation and maintenance of electrical systems.
Corrected 2023-12-08
K-0918
C · No harm found
Have generator or other power source capable of supplying service within 10 seconds.
Corrected 2023-12-08
K-0923
D · No harm found
Have proper medical gas storage and administration areas.
Corrected 2023-12-08
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 525411.

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier
Prior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more

Inspection citations — last 5 years

Locked
The 39 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only
Active civil suits
#
Federal dockets
CDC infection data
Unlock the full file
Citations, owner history, lawsuits — decoded into one PDF.
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Original records

Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-08-31
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered