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Nursing homeFAID #3476

Willows Health Center

4054 ALBRIGHT LANE, ROCKFORD, IL, 61103

(815) 316-1500

50 licensed beds

CMS rates Willows Health Center 3 out of 5 overall. Federal inspectors issued 59 citations across 11 inspections in the last three years, with $12,909 in fines. Listing last updated 2026-11-06.

★★★★★3/5CMS Five-Star overall3/5 health inspections4/5 staffing4/5 quality measuresSource: CMS Care Compare

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Address

4054 Albright Lane

Rockford, IL 61103

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Public record summary

What we can show you for free.

Bed capacity

CMS facility ID

146101

Care type

Nursing home

County

Winnebago

Facility name

Willows Health Center

Street address

4054 ALBRIGHT LANE

City / state / ZIP

Rockford, IL 61103

Phone

(815) 316-1500

About this facility — Willows Health Center

Willows Health Center is a Medicare/Medicaid-certified skilled nursing facility in Rockford, Illinois. It is licensed for 50 beds — well below the median for skilled nursing facilities in Illinois (112 beds).

It is one of 23 senior care facilities in Rockford and 667 skilled nursing facilities across Illinois. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Willows Health Center 59 times across 11 inspections in the last three years, including 1 food-safety citation, and CMS has imposed $12,909 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on November 6, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Ownership type

Non profit - Corporation

Registered owners & officers

Dittmer, Helen

Director · Officer — since 2021

Nelson, Brett

Officer — since 2021

Salinas, Frances

Managing employee · Officer — since 2022

Regulatory standing

Licensed / certified since

2006-04-01

CMS overall rating

3 of 5 stars

Health deficiencies

12 at the last standard inspection

Federal fines

$12,909 total

Last standard inspection

2025-11-25

Nurse staffing

4.9 hours per resident per day

Cost & payer profile (FY2024 cost report)

Average billed charges

$398 per day (≈ $12,100/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

10% Medicaid · 7% Medicare · 84% private/other

Occupancy

60% (fiscal year 2024)

Vs. state median

16% above the IL median of $342/day — full state cost breakdown

Services & coverage

Licensed beds

Medicare

Accepted

Medicaid

Accepted

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report · last verified 2026-11-06. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 1 food-safety citation on its three-year record — flagged below among the inspections.

2026-01-26Health inspectionComplaint-triggered1 citation

F-0839

F · No harm foundFrom a complaint

Employ staff that are licensed, certified, or registered in accordance with state laws.

Corrected 2026-02-02

2025-12-16Health inspectionComplaint-triggered1 citation

F-0686

D · No harm foundFrom a complaint

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Corrected 2026-01-02

9 earlier / fire-safety inspections (57 citations)

2025-11-25Health inspection9 citations

F-0605

D · No harm found

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

Corrected 2025-12-12

F-0677

D · No harm found

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2025-12-12

F-0679

E · No harm found

Provide activities to meet all resident's needs.

Corrected 2025-12-11

F-0689

G · Actual harm

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2025-12-12

F-0692

D · No harm found

Provide enough food/fluids to maintain a resident's health.

Corrected 2025-12-12

F-0755

D · No harm found

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Corrected 2025-12-12

F-0812

F · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2025-12-17

F-0880

D · No harm found

Provide and implement an infection prevention and control program.

Corrected 2025-12-12

F-0883

D · No harm found

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Corrected 2025-12-12

2025-11-15Health inspectionComplaint-triggered2 citations

F-0602

D · No harm foundFrom a complaint

Protect each resident from the wrongful use of the resident's belongings or money.

Corrected 2025-11-26

F-0755

D · No harm foundFrom a complaint

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Corrected 2025-12-12

2025-01-28Health inspectionComplaint-triggered2 citations

F-0610

D · No harm foundFrom a complaint

Respond appropriately to all alleged violations.

Corrected 2025-03-10

F-0755

D · No harm foundFrom a complaint

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Corrected 2025-03-10

2024-09-24Health inspectionComplaint-triggered1 citation

F-0689

D · No harm foundFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2024-10-10

2024-08-22Health inspection4 citations

F-0550

E · No harm found

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2024-09-13

F-0686

D · No harm found

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Corrected 2024-10-06

F-0690

D · No harm found

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Corrected 2024-09-13

F-0880

F · No harm found

Provide and implement an infection prevention and control program.

Corrected 2024-10-06

2023-09-21Health inspection6 citations

F-0550

D · No harm found

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2023-10-04

F-0677

D · No harm found

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2023-10-04

F-0684

D · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2023-10-04

F-0689

D · No harm found

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2023-10-04

F-0697

D · No harm found

Provide safe, appropriate pain management for a resident who requires such services.

Corrected 2023-10-04

F-0755

D · No harm found

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Corrected 2023-10-04

2024-08-22Fire-safety inspection11 citations

E-0039

F · No harm found

Conduct testing and exercise requirements.

Corrected 2024-10-25

K-0223

E · No harm found

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

Corrected 2024-10-25

K-0281

E · No harm found

Install proper backup exit lighting.

Corrected 2024-10-25

K-0345

E · No harm found

Have approved installation, maintenance and testing program for fire alarm systems.

Corrected 2024-10-25

K-0351

F · No harm found

Install an approved automatic sprinkler system.

Corrected 2024-10-25

K-0353

F · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2024-10-25

K-0363

E · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2024-10-25

K-0531

E · No harm found

Have elevators that firefighters can control in the event of a fire.

Corrected 2024-10-25

K-0712

F · No harm found

Have simulated fire drills held at unexpected times.

Corrected 2024-10-25

K-0918

F · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2024-10-25

K-0923

F · No harm found

Have proper medical gas storage and administration areas.

Corrected 2024-10-25

2023-09-21Fire-safety inspection16 citations

E-0015

F · No harm found

Address subsistence needs for staff and patients.

Corrected 2023-10-26

E-0026

F · No harm found

Establish roles under a Waiver declared by secretary.

Corrected 2023-10-26

E-0039

F · No harm found

Conduct testing and exercise requirements.

Corrected 2023-10-30

K-0211

E · No harm found

Keep aisles, corridors, and exits free of obstruction in case of emergency.

Corrected 2023-10-26

K-0222

E · No harm found

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

Corrected 2023-10-26

K-0291

F · No harm found

Install emergency lighting that can last at least 1 1/2 hours.

Corrected 2023-10-26

K-0321

E · No harm found

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Corrected 2023-10-26

K-0324

E · No harm found

Provide properly protected cooking facilities.

Corrected 2023-10-26

K-0325

E · No harm found

Have properly installed hallway dispensers for alcohol-based hand rub.

Corrected 2023-10-26

K-0353

F · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2023-10-26

K-0363

E · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2023-10-26

K-0712

F · No harm found

Have simulated fire drills held at unexpected times.

Corrected 2023-10-26

K-0761

F · No harm found

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

Corrected 2023-10-26

K-0918

F · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2023-10-26

K-0920

E · No harm found

Ensure proper usage of power strips and extension cords.

Corrected 2023-10-26

K-0923

E · No harm found

Have proper medical gas storage and administration areas.

Corrected 2023-10-26

2022-07-20Fire-safety inspection6 citations

E-0037

F · No harm found

Establish staff and initial training requirements.

Corrected 2022-09-09

K-0311

E · No harm found

Have an enclosure around a vertical opening shaft.

Corrected 2022-09-09

K-0324

E · No harm found

Provide properly protected cooking facilities.

Corrected 2022-09-09

K-0353

F · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2022-09-09

K-0374

E · No harm found

Install smoke barrier doors that can resist smoke for at least 20 minutes.

Corrected 2022-09-09

K-0918

F · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2022-09-09

Federal penalties

2023-12-11Fine$12,909

2025-11-15Medicare payment denial — 15 days

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 146101.

Quality of care & staffing

How it compares in Illinois.

Inspection citations, 3 years

More than 62% of nursing homes in the state

State median: 50

Federal fines, 3 years

$12,909

More than 36% of nursing homes in the state

State median: $45,080

Nurse staffing, hours per resident per day

4.9

Higher than 94% of nursing homes in the state

State median: 3.3

Resident outcomes

On 17 federal quality measures, this facility does better than the Illinois average on 9 and worse on 5. Differences within 10% of the average are shown as near average.

Long-stay residents	This facility	State	US	Compared with state
Need for help with daily activities has increased	25.0%	13.0%	13.5%	Worse than state
Lose too much weight	7.1%	6.1%	5.1%	Worse than state
With a catheter inserted and left in their bladder	0.0%	0.8%	0.7%	Better than state
With a urinary tract infection	0.0%	1.5%	1.5%	Better than state
Have depressive symptoms	0.0%	55.9%	13.5%	Better than state
Were physically restrained	0.0%	0.1%	0.1%	Better than state
Experiencing one or more falls with major injury	4.5%	3.0%	3.2%	Worse than state
Assessed and appropriately given the pneumococcal vaccine	90.9%	90.5%	93.7%	Near state average
Received an antianxiety or hypnotic medication	10.7%	18.4%	19.5%	Better than state
With pressure ulcers	3.5%	4.8%	4.5%	Better than state
With new or worsened bowel or bladder incontinence	29.8%	19.8%	18.3%	Worse than state
Received an antipsychotic medication	0.0%	21.7%	15.4%	Better than state

Short-stay residents	This facility	State	US	Compared with state
Assessed and appropriately given the pneumococcal vaccine	87.2%	70.0%	82.3%	Better than state
Newly received an antipsychotic medication	1.6%	2.2%	1.5%	Better than state
Were assessed and appropriately given the seasonal influenza vaccine	67.8%	63.2%	80.1%	Near state average
Were rehospitalized after a nursing home admission	23.2%	25.6%	23.4%	Near state average
Had an outpatient emergency department visit	21.0%	13.5%	11.8%	Worse than state

Source: CMS MDS and Medicare claims quality measures, measure period 2025Q3-2026Q2. Averages are computed from all nursing homes reporting each measure.

Cited more than once

The same rule cited at separate inspections can point to a problem that wasn't fully fixed.

F-0755 4 inspections. Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
F-0689 3 inspections. Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
K-0353 3 inspections. Inspect, test, and maintain automatic sprinkler systems.
K-0918 3 inspections. Have generator or other power source capable of supplying service within 10 seconds.
F-0686 2 inspections. Provide appropriate pressure ulcer care and prevent new ulcers from developing.
F-0677 2 inspections. Provide care and assistance to perform activities of daily living for any resident who is unable.

Verify & compare

Where to check, and what's nearby.

Who to contact in Illinois

Licensing: Illinois Department of Public Health, Division of Assisted Living
File a complaint: 800-252-4343 · Online
Long-Term Care Ombudsman: 800-252-8966. A free advocate for residents and families.
Adult Protective Services: 866-800-1409. Some states send facility cases to licensing instead. In an emergency, call 911.
Eldercare Locator: 800-677-1116, a federal service for local aging help.

Nearest emergency hospitals

Javon Bea Hospital, about 1.5 miles. CMS rating 3 of 5.
Uw Health, about 3.7 miles. CMS rating 3 of 5.
Saint Anthony Medical Center, about 5.8 miles. CMS rating 2 of 5.

Source: CMS Hospital General Information. Straight-line distance.

Nearby facilities with inspection records

River Bluff Nursing Home, Rockford, about 0.9 miles. CMS rating 1 of 5.
Rock River Health Care, Rockford, about 1.2 miles. CMS rating 3 of 5.
Avira Health Pavilion, Loves Park, about 1.3 miles. CMS rating 4 of 5.
Mercyhealth Javon Bea Hospital - Snf, Rockford, about 1.5 miles. CMS rating 4 of 5.
Amberwood Care Centre, Rockford, about 1.5 miles. CMS rating 4 of 5.

Inside your report

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Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

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The 59 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-11-06

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered