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Nursing homeFAID #3587

Willows of Shelbyville

2309 S MILLER ST, SHELBYVILLE, IN, 46176

(317) 398-9781

www.willowshealthcare.com

121 licensed beds

CMS rates Willows of Shelbyville 2 out of 5 overall. Federal inspectors issued 67 citations across 10 inspections in the last three years, with no federal fines. Listing last updated 2026-11-06.

★★★★★2/5CMS Five-Star overall2/5 health inspections1/5 staffing5/5 quality measuresSource: CMS Care Compare

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Photo via Google · Willows of Shelbyville: Nursing Home, Rehab, Long-Term Care In Indiana

Address

2309 S Miller St

Shelbyville, IN 46176

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Public record summary

What we can show you for free.

Bed capacity

121

CMS facility ID

155022

Care type

Nursing home

County

Shelby

Facility name

Willows of Shelbyville

Street address

2309 S MILLER ST

City / state / ZIP

Shelbyville, IN 46176

Phone

(317) 398-9781

Website

www.willowshealthcare.com

About this facility — Willows of Shelbyville

Willows of Shelbyville is a Medicare/Medicaid-certified skilled nursing facility in Shelbyville, Indiana. It is licensed for 121 beds — above the median for skilled nursing facilities in Indiana (92 beds).

It is one of 6 senior care facilities in Shelbyville and 507 skilled nursing facilities across Indiana. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Willows of Shelbyville 67 times across 10 inspections in the last three years, including 2 food-safety citations; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on November 6, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Ownership type

Government - City/county

Registered owners & officers

Claxton, Ryan

Officer · Operational control · Additional disclosable party — since 2025

Frankel, Israel

Operational control · Additional disclosable party — since 2023

Horner, John

Officer — since 2012

Paul, Mandi

Operational control · Additional disclosable party — since 2024

Radadiya, Pragneshkumar

Operational control · Additional disclosable party — since 2023

Shelbyville In Opco Llc

Operational control · Additional disclosable party — since 2023

Regulatory standing

Licensed / certified since

1967-01-01

CMS overall rating

2 of 5 stars

Health deficiencies

4 at the last standard inspection

Federal fines

None on record

Last standard inspection

2025-12-23

Nurse staffing

3.9 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$250 per day (≈ $7,600/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

73% Medicaid · 5% Medicare · 21% private/other

Occupancy

30% (fiscal year 2023)

Vs. state median

33% below the IN median of $373/day — full state cost breakdown

Services & coverage

Licensed beds

121

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

entrance and parking

Visiting hours

Daily Open 24 hours

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-11-06. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 2 food-safety citations on its three-year record — flagged below among the inspections.

2025-12-23Health inspection4 citations

F-0656

E · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2026-01-21

F-0692

D · No harm found

Provide enough food/fluids to maintain a resident's health.

Corrected 2026-01-21

F-0744

D · No harm found

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

Corrected 2026-01-21

F-0880

D · No harm found

Provide and implement an infection prevention and control program.

Corrected 2026-01-21

2025-03-06Health inspectionComplaint-triggered1 citation

F-0812

F · No harm foundFood safetyFrom a complaint

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2025-03-20

7 earlier / fire-safety inspections (62 citations)

2024-10-01Health inspectionComplaint-triggered7 citations

F-0578

D · No harm found

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

Corrected 2024-10-25

F-0641

D · No harm found

Ensure each resident receives an accurate assessment.

Corrected 2024-10-25

F-0657

D · No harm found

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2024-10-25

F-0684

D · No harm foundFrom a complaint

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2024-10-25

F-0744

E · No harm found

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

Corrected 2024-10-25

F-0812

F · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2024-10-25

F-0921

F · No harm found

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Corrected 2024-10-25

2024-05-02Health inspectionComplaint-triggered3 citations

F-0740

G · Actual harmFrom a complaint

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

Corrected 2024-05-20

F-0744

D · No harm foundFrom a complaint

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

Corrected 2024-05-20

F-0755

D · No harm foundFrom a complaint

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Corrected 2024-05-20

2024-02-22Health inspectionComplaint-triggered5 citations

F-0676

D · No harm foundFrom a complaint

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

Corrected 2024-03-20

F-0695

D · No harm foundFrom a complaint

Provide safe and appropriate respiratory care for a resident when needed.

Corrected 2024-03-20

F-0697

D · No harm foundFrom a complaint

Provide safe, appropriate pain management for a resident who requires such services.

Corrected 2024-03-20

F-0761

D · No harm foundFrom a complaint

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2024-03-20

F-0880

D · No harm foundFrom a complaint

Provide and implement an infection prevention and control program.

Corrected 2024-03-20

2023-07-26Health inspection10 citations

F-0550

D · No harm found

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2023-08-25

F-0582

D · No harm found

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

Corrected 2023-08-25

F-0584

E · No harm found

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2023-08-25

F-0585

D · No harm found

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

Corrected 2023-08-25

F-0656

D · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2023-08-25

F-0677

D · No harm found

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2023-08-25

F-0689

D · No harm found

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2023-08-25

F-0690

D · No harm found

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Corrected 2023-08-25

F-0692

D · No harm found

Provide enough food/fluids to maintain a resident's health.

Corrected 2023-08-25

F-0880

D · No harm found

Provide and implement an infection prevention and control program.

Corrected 2023-08-25

2025-12-23Fire-safety inspection12 citations

E-0039

C · No harm found

Conduct testing and exercise requirements.

Corrected 2026-04-01

E-0041

F · No harm found

Implement emergency and standby power systems.

Corrected 2026-04-01

K-0293

E · No harm found

Have properly located and lighted "Exit" signs.

Corrected 2026-04-01

K-0324

E · No harm found

Provide properly protected cooking facilities.

Corrected 2026-04-01

K-0372

E · No harm found

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Corrected 2026-04-01

K-0374

E · No harm found

Install smoke barrier doors that can resist smoke for at least 20 minutes.

Corrected 2026-04-01

K-0511

E · No harm found

Have properly installed electrical wiring and gas equipment.

Corrected 2026-04-01

K-0521

E · No harm found

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

K-0522

E · No harm found

Have an externally vented heating system.

Corrected 2026-04-01

K-0711

F · No harm found

Provide a written emergency evacuation plan.

Corrected 2026-04-01

K-0741

E · No harm found

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

Corrected 2026-04-01

K-0918

F · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2026-04-01

2024-10-01Fire-safety inspection10 citations

K-0211

E · No harm found

Keep aisles, corridors, and exits free of obstruction in case of emergency.

Corrected 2024-11-08

K-0222

F · No harm found

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

Corrected 2024-11-08

K-0271

E · No harm found

Have exits that are accessible at all times.

Corrected 2024-11-08

K-0293

E · No harm found

Have properly located and lighted "Exit" signs.

Corrected 2024-11-08

K-0321

E · No harm found

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Corrected 2024-11-08

K-0324

E · No harm found

Provide properly protected cooking facilities.

Corrected 2024-11-08

K-0351

E · No harm found

Install an approved automatic sprinkler system.

Corrected 2024-11-08

K-0363

E · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2024-11-08

K-0521

E · No harm found

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Corrected 2024-11-08

K-0920

E · No harm found

Ensure proper usage of power strips and extension cords.

Corrected 2024-11-08

2023-07-26Fire-safety inspection15 citations

E-0025

C · No harm found

Create arrangements with other facilities to receive patients.

Corrected 2023-10-31

E-0030

C · No harm found

List the names and contact information of those in the facility.

Corrected 2023-10-31

E-0031

F · No harm found

Provide emergency officials' contact information.

Corrected 2023-10-31

E-0037

F · No harm found

Establish staff and initial training requirements.

Corrected 2023-10-31

K-0200

E · No harm found

Meet other general requirements.

Corrected 2023-10-31

K-0222

E · No harm found

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

Corrected 2023-10-31

K-0291

F · No harm found

Install emergency lighting that can last at least 1 1/2 hours.

Corrected 2023-10-31

K-0321

E · No harm found

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Corrected 2023-10-31

K-0351

F · No harm found

Install an approved automatic sprinkler system.

Corrected 2023-10-31

K-0353

F · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2023-10-31

K-0361

E · No harm found

Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.

Corrected 2023-10-31

K-0363

E · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2023-10-31

K-0372

E · No harm found

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Corrected 2023-10-31

K-0511

E · No harm found

Have properly installed electrical wiring and gas equipment.

Corrected 2023-10-31

K-0521

E · No harm found

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Corrected 2023-10-31

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 155022.

Quality of care & staffing

How it compares in Indiana.

Inspection citations, 3 years

More than 86% of nursing homes in the state

State median: 35

Federal fines, 3 years

No federal fines on record

State median: $0

Nurse staffing, hours per resident per day

3.9

Higher than 73% of nursing homes in the state

State median: 3.6

Nursing staff turnover, annual

58%

Higher than 83% of nursing homes in the state

State median: 46%

Resident outcomes

On 21 federal quality measures, this facility does better than the Indiana average on 10 and worse on 8. Differences within 10% of the average are shown as near average.

Long-stay residents	This facility	State	US	Compared with state
Need for help with daily activities has increased	15.0%	10.8%	13.5%	Worse than state
Lose too much weight	4.1%	5.3%	5.1%	Better than state
With a catheter inserted and left in their bladder	0.0%	0.3%	0.7%	Better than state
With a urinary tract infection	0.4%	1.1%	1.5%	Better than state
Have depressive symptoms	59.3%	25.5%	13.5%	Worse than state
Were physically restrained	0.0%	0.0%	0.1%	Better than state
Experiencing one or more falls with major injury	9.0%	3.8%	3.2%	Worse than state
Assessed and appropriately given the pneumococcal vaccine	100.0%	93.7%	93.7%	Near state average
Ability to walk independently worsened	16.0%	11.1%	12.7%	Worse than state
Received an antianxiety or hypnotic medication	35.2%	23.5%	19.5%	Worse than state
Assessed and appropriately given the seasonal influenza vaccine	100.0%	95.1%	95.3%	Near state average
With pressure ulcers	1.2%	3.5%	4.5%	Better than state
With new or worsened bowel or bladder incontinence	31.5%	22.4%	18.3%	Worse than state
Received an antipsychotic medication	22.4%	13.7%	15.4%	Worse than state
Hospitalizations per 1000 long-stay resident days	1.74	1.51	1.81	Worse than state
Outpatient emergency department visits per 1000 long-stay resident days	0.68	1.37	1.69	Better than state

Short-stay residents	This facility	State	US	Compared with state
Assessed and appropriately given the pneumococcal vaccine	97.2%	81.9%	82.3%	Better than state
Newly received an antipsychotic medication	0.8%	1.1%	1.5%	Better than state
Were assessed and appropriately given the seasonal influenza vaccine	76.3%	79.2%	80.1%	Near state average
Were rehospitalized after a nursing home admission	5.3%	21.8%	23.4%	Better than state
Had an outpatient emergency department visit	5.2%	10.9%	11.8%	Better than state

Source: CMS MDS and Medicare claims quality measures, measure period 2025Q3-2026Q2. Averages are computed from all nursing homes reporting each measure.

Cited more than once

The same rule cited at separate inspections can point to a problem that wasn't fully fixed.

F-0744 3 inspections. Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
F-0880 3 inspections. Provide and implement an infection prevention and control program.
K-0521 3 inspections. Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
F-0656 2 inspections. Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F-0692 2 inspections. Provide enough food/fluids to maintain a resident's health.
K-0293 2 inspections. Have properly located and lighted "Exit" signs.

Verify & compare

Where to check, and what's nearby.

Who to contact in Indiana

Licensing: Indiana Department of Health, Division of Long-Term Care
File a complaint: 800-246-8909 · Online
Long-Term Care Ombudsman: 800-622-4484. A free advocate for residents and families.
Adult Protective Services: 800-992-6978. Some states send facility cases to licensing instead. In an emergency, call 911.
Eldercare Locator: 800-677-1116, a federal service for local aging help.

Nearest emergency hospitals

Major Hospital, about 3.9 miles. CMS rating 4 of 5.
Johnson Memorial Hospital, about 16 miles. CMS rating 5 of 5.
Franciscan Health Indianapolis, about 19 miles. CMS rating 4 of 5.

Source: CMS Hospital General Information. Straight-line distance.

Nearby facilities with inspection records

Especially Kidz Health & Rehab, Shelbyville, less than 0.1 miles. CMS rating 3 of 5.
Shelby Management, Shelbyville, about 1.8 miles. 9 state visits on record.
Ashford Place Health Campus, Shelbyville, about 3.8 miles. CMS rating 4 of 5.
Walker House, Shelbyville, about 3.9 miles. 7 state visits on record.
Waldron Rehabilitation and Healthcare Center, Waldron, about 7.1 miles. CMS rating 3 of 5.

Visitor reviews

What people say on Google.

4.661 ratings on Google

★★★★★Amelia Perkins · 2026-06-07 · via Google
“Visited a resident friend at the Willows. Staff was helpful in locating her room. All staff was helpful and attentive.”

★★★★★Dana H. · 2025-12-10 · via Google
“Moved our dad in 3 weeks ago. Everyone seems to be very attentive to the many needs of the elderly. Brendan Richardson has been exceptional. He seems to be the evening/weekend guy when staff is low yet has a great attitude and very caring way with all the residents. He does the job of two people! I only hope management realizes this and rewards him accordingly.”

★★★★★Jennifer Thompson · 2025-11-07 · via Google
“The rehab unit team is awesome! The cleaning crew are very friendly. I feel like they really do take time to listen, and general care for the people that they take care of.”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

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Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

Locked

The 67 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

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Citations, owner history, lawsuits — decoded into one PDF.

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-11-06

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered