Home›Browse›Texas›Lancaster›Windsor Gardens

Nursing homeFAID #12206

Windsor Gardens

2535 W PLEASANT RUN, LANCASTER, TX, 75146

(972) 228-8029

150 licensed beds

CMS rates Windsor Gardens 2 out of 5 overall. Federal inspectors issued 34 citations across 16 inspections in the last three years, with $13,877 in fines. Listing last updated 2026-11-06.

★★★★★2/5CMS Five-Star overall2/5 health inspections2/5 staffing4/5 quality measuresSource: CMS Care Compare

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Photo via Google · Chris Coulter

Address

2535 W Pleasant Run

Lancaster, TX 75146

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Public record summary

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Bed capacity

150

CMS facility ID

455832

Care type

Nursing home

County

Dallas

Facility name

Windsor Gardens

Street address

2535 W PLEASANT RUN

City / state / ZIP

Lancaster, TX 75146

Phone

(972) 228-8029

Website

cantexcc.com/snf/windsor-gardens

About this facility — Windsor Gardens

Windsor Gardens is a Medicare/Medicaid-certified skilled nursing facility in Lancaster, Texas. It is licensed for 150 beds — above the median for skilled nursing facilities in Texas (120 beds).

It is one of 19 senior care facilities in Lancaster and 1,179 skilled nursing facilities across Texas. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

It is listed as part of Cantex Continuing Care, a group of 37 facilities on this site.

Federal inspectors have cited Windsor Gardens 34 times across 16 inspections in the last three years, including 2 food-safety citations, and CMS has imposed $13,877 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on November 6, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company

Cantex Continuing Care

Ownership type

For profit - Corporation

Registered owners & officers

Dallas County Hospital District

Direct owner — 100% stake — since 2015

Castaneda, Edmundo

Officer — since 2022

Cerise, Frederick

Officer — since 2014

Johnson, Nikita

Operational control · Additional disclosable party — since 2023

Mcfalls, Lashonda

Additional disclosable party — since 2011

Windsor Place Health Care Center Ltd Co

Operational control · Additional disclosable party — since 2015

Regulatory standing

Federal court records

18 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)

Licensed / certified since

1989-08-02

CMS overall rating

2 of 5 stars

Health deficiencies

11 at the last standard inspection

Federal fines

$13,877 total

Last standard inspection

2026-01-15

Nurse staffing

3.4 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$371 per day (≈ $11,280/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

67% Medicaid · 8% Medicare · 25% private/other

Occupancy

59% (fiscal year 2023)

Vs. state median

34% above the TX median of $277/day — full state cost breakdown

Services & coverage

Licensed beds

150

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

parking

Visiting hours

Daily Open 24 hours

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-11-06. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 2 food-safety citations on its three-year record — flagged below among the inspections.

2026-07-20Health inspectionComplaint-triggered1 citation

F-0550

E · No harm foundFrom a complaint

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2026-07-21

2026-01-15Health inspection9 citations

F-0558

E · No harm found

Reasonably accommodate the needs and preferences of each resident.

Corrected 2026-01-21

F-0583

E · No harm found

Keep residents' personal and medical records private and confidential.

Corrected 2026-01-21

F-0655

D · No harm found

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

Corrected 2026-01-21

F-0656

E · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2026-01-21

F-0657

E · No harm found

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2026-01-21

F-0690

D · No harm found

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Corrected 2026-01-21

F-0695

D · No harm found

Provide safe and appropriate respiratory care for a resident when needed.

Corrected 2026-01-21

F-0761

E · No harm found

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2026-01-21

F-0880

E · No harm found

Provide and implement an infection prevention and control program.

Corrected 2026-01-21

12 earlier / fire-safety inspections (24 citations)

2025-12-08Health inspectionComplaint-triggered1 citation

F-0755

D · No harm foundFrom a complaint

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Corrected 2025-12-12

2025-08-23Health inspectionComplaint-triggered3 citations

F-0656

D · No harm foundFrom a complaint

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2025-09-30

F-0684

D · No harm foundFrom a complaint

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2025-09-30

F-0694

D · No harm foundFrom a complaint

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

Corrected 2025-09-30

2025-05-21Health inspectionComplaint-triggered2 citations

F-0656

D · No harm foundFrom a complaint

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2025-06-23

F-0686

E · No harm foundFrom a complaint

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Corrected 2025-06-23

2024-11-07Health inspectionComplaint-triggered5 citations

F-0550

D · No harm foundFrom a complaint

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2024-11-15

F-0761

E · No harm found

Corrected 2024-11-15

F-0812

E · No harm foundFood safetyFrom a complaint

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2024-11-15

F-0880

E · No harm found

Provide and implement an infection prevention and control program.

Corrected 2024-11-15

F-0921

D · No harm found

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Corrected 2024-11-15

2024-08-28Health inspectionComplaint-triggered1 citation

F-0842

D · No harm foundFrom a complaint

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2024-09-23

2024-08-26Health inspectionComplaint-triggered1 citation

F-0693

D · No harm foundFrom a complaint

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

Corrected 2024-09-23

2024-06-22Health inspectionComplaint-triggered2 citations

F-0656

J · Immediate jeopardyFrom a complaint

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2024-07-19

F-0689

J · Immediate jeopardyFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2024-07-19

2024-06-11Health inspectionComplaint-triggered1 citation

F-0755

D · No harm foundFrom a complaint

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Corrected 2024-07-10

2023-10-05Health inspectionComplaint-triggered1 citation

F-0812

D · No harm foundFood safetyFrom a complaint

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2023-10-20

2026-01-15Fire-safety inspection1 citation

K-0929

E · No harm found

Ensure precautions for handling oxygen cylinders and equipment are correctly followed.

Corrected 2026-02-22

2024-11-07Fire-safety inspection1 citation

K-0345

F · No harm found

Have approved installation, maintenance and testing program for fire alarm systems.

Corrected 2024-11-13

2023-10-05Fire-safety inspection5 citations

K-0291

E · No harm found

Install emergency lighting that can last at least 1 1/2 hours.

Corrected 2023-11-01

K-0345

F · No harm found

Have approved installation, maintenance and testing program for fire alarm systems.

Corrected 2023-10-06

K-0351

E · No harm found

Install an approved automatic sprinkler system.

Corrected 2023-10-24

K-0352

F · No harm found

Properly install and monitor supervisory attachments on automatic sprinkler systems.

Corrected 2023-10-06

K-0511

F · No harm found

Have properly installed electrical wiring and gas equipment.

Corrected 2023-10-06

Federal penalties

2024-06-11Fine$13,877

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 455832.

Quality of care & staffing

How it compares in Texas.

Inspection citations, 3 years

More than 50% of nursing homes in the state

State median: 33

Federal fines, 3 years

$13,877

More than 46% of nursing homes in the state

State median: $15,642

Nurse staffing, hours per resident per day

3.4

Higher than 63% of nursing homes in the state

State median: 3.3

Nursing staff turnover, annual

46%

Higher than 36% of nursing homes in the state

State median: 50%

Resident outcomes

On 21 federal quality measures, this facility does better than the Texas average on 15 and worse on 3. Differences within 10% of the average are shown as near average.

Long-stay residents	This facility	State	US	Compared with state
Need for help with daily activities has increased	28.8%	15.8%	13.5%	Worse than state
Lose too much weight	0.0%	2.9%	5.1%	Better than state
With a catheter inserted and left in their bladder	0.2%	0.3%	0.7%	Better than state
With a urinary tract infection	0.0%	0.8%	1.5%	Better than state
Have depressive symptoms	0.0%	2.3%	13.5%	Better than state
Were physically restrained	0.0%	0.0%	0.1%	Better than state
Experiencing one or more falls with major injury	0.0%	3.2%	3.2%	Better than state
Assessed and appropriately given the pneumococcal vaccine	100.0%	96.4%	93.7%	Near state average
Ability to walk independently worsened	14.5%	12.9%	12.7%	Worse than state
Received an antianxiety or hypnotic medication	4.0%	17.8%	19.5%	Better than state
Assessed and appropriately given the seasonal influenza vaccine	100.0%	97.0%	95.3%	Near state average
With pressure ulcers	1.5%	3.7%	4.5%	Better than state
With new or worsened bowel or bladder incontinence	7.7%	12.5%	18.3%	Better than state
Received an antipsychotic medication	1.8%	9.8%	15.4%	Better than state
Hospitalizations per 1000 long-stay resident days	1.71	2.05	1.81	Better than state
Outpatient emergency department visits per 1000 long-stay resident days	1.18	1.97	1.69	Better than state

Short-stay residents	This facility	State	US	Compared with state
Assessed and appropriately given the pneumococcal vaccine	98.9%	88.7%	82.3%	Better than state
Newly received an antipsychotic medication	0.0%	1.4%	1.5%	Better than state
Were assessed and appropriately given the seasonal influenza vaccine	97.3%	85.4%	80.1%	Better than state
Were rehospitalized after a nursing home admission	28.2%	25.5%	23.4%	Worse than state
Had an outpatient emergency department visit	11.7%	12.2%	11.8%	Near state average

Source: CMS MDS and Medicare claims quality measures, measure period 2025Q3-2026Q2. Averages are computed from all nursing homes reporting each measure.

Cited more than once

The same rule cited at separate inspections can point to a problem that wasn't fully fixed.

F-0656 4 inspections. Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F-0550 2 inspections. Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
F-0761 2 inspections. Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
F-0880 2 inspections. Provide and implement an infection prevention and control program.
F-0755 2 inspections. Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
F-0812 2 inspections. Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

What its owners also hold

Dallas County Hospital District has an ownership stake on file at 36 nursing homes, averaging 2.9 of 5 on CMS's overall rating.

Source: CMS ownership filings. Shows organizations with an ownership stake; people are left out.

Verify & compare

Where to check, and what's nearby.

Who to contact in Texas

Licensing: Texas Health and Human Services
File a complaint: 800-458-9858 · Online
Long-Term Care Ombudsman: 800-252-2412. A free advocate for residents and families.
Adult Protective Services: 800-252-5400. Some states send facility cases to licensing instead. In an emergency, call 911.
Eldercare Locator: 800-677-1116, a federal service for local aging help.

Nearest emergency hospitals

Methodist Charlton Medical Center, about 4.8 miles. CMS rating 3 of 5.
Dallas Va Medical Center (va North Texas Healthcare System), about 6.1 miles. CMS rating 3 of 5.
Methodist Dallas Medical Center, about 11 miles. CMS rating 3 of 5.

Source: CMS Hospital General Information. Straight-line distance.

Nearby facilities with inspection records

Millbrook Healthcare and Rehabilitation Center, Lancaster, about 0.8 miles. CMS rating 2 of 5.
Avir At Lancaster, Lancaster, about 2.5 miles. CMS rating 1 of 5.
Desoto Nursing & Rehabilitation Center, Desoto, about 2.7 miles. CMS rating 2 of 5.
Lancaster Nursing & Rehabilitation, Lancaster, about 2.7 miles. CMS rating 1 of 5.
Five Points Nursing and Rehabilitation, Desoto, about 3.1 miles. CMS rating 2 of 5.

Visitor reviews

What people say on Google.

4.3425 ratings on Google

★★★★★Michelle Rhodes · 2026-07-07 · via Google
“We loved the care that my father-in-law received at Windsor Gardens! The staff was kind. The facilities were kept clean. There was no smell throughout the halls. And most importantly my father-in-law was wheeled into rehab, but was able to walk out! Thank you to all of the staff at Windsor Gardens!”

★★★★★Schlieta Strange · 2026-05-07 · via Google
“The people at Windsor gave my mom the best service and treatment from the time she got there until she left. The nurses worked with her throughout the whole time. Keep up the great work”

★★★★★Leonese Holder · 2026-01-28 · via Google
“I’m currently a patient here they have excellent service . I recently met Cheyenne admission coordinator she came in introduced herself I told her about an issue that occurred and she hop right on it , she’s very trustworthy .God is good as well I would like to give a shoutout to the nurse Kesha she’s always been helpful Since I’ve been here . I’ll recommend this place to everyone .”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

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Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

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Inspection citations — last 5 years

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The 34 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

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Active civil suits

Federal dockets

CDC infection data

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-11-06

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered