Nursing homeFAID #4350
Chapters Living of Council Bluffs
3000 Risen Son Blvd, COUNCIL BLUFFS, IA, 51503
(712) 366-9655
102 licensed beds
★★★★★1/5CMS Five-Star overall1/5 health inspections4/5 staffing3/5 quality measuresSource: CMS Care Compare
Photo via Google · Chapters Living of Council Bluffs
Public record summary
What we can show you for free.
Bed capacity
102
State license
2154
CMS facility ID
165466
Care type
Nursing home
Facility name
Chapters Living of Council Bluffs
Street address
3000 Risen Son Blvd
City / state / ZIP
Council Bluffs, IA 51503
Phone
(712) 366-9655
Website
State license #
2154
About this facility — Chapters Living of Council Bluffs
Chapters Living of Council Bluffs is a Medicare/Medicaid-certified skilled nursing facility in Council Bluffs, Iowa. It is licensed for 102 beds — well above the median for skilled nursing facilities in Iowa (57 beds).
It is one of 17 senior care facilities in Council Bluffs and 389 skilled nursing facilities across Iowa. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.
Federal inspectors have cited Chapters Living of Council Bluffs 101 times across 12 inspections in the last three years, including 8 food-safety citations, and CMS has imposed $163,800 in fines. Every citation is listed, dated, and graded in the inspection record below.
This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.
Facility background
What the public record shows.
Ownership & operator
Operator / owner
Susan Mcghee
Ownership type
For profit - Corporation
Registered owners & officers
Abramczyk, Solomon
Indirect owner · Governing body · Operational control · Additional disclosable party — since 2025
Baron, Eliyahu
Indirect owner · Additional disclosable party — since 2025
Beh Mo Ia Il Llc
Indirect owner · Additional disclosable party — since 2025
Chapters Senior Living Llc
Additional disclosable party — since 2025
Feldman, Steven
Indirect owner · Additional disclosable party — since 2025
Geller, Seth
Indirect owner · Additional disclosable party — since 2025
Iann, Samuel
Indirect owner · Additional disclosable party — since 2025
Mo Ia Il Holdings Llc
Direct owner · Additional disclosable party — since 2025
Oberlander, Chaim
Indirect owner · Additional disclosable party — since 2025
Sharp, David
Operational control · Additional disclosable party — since 2025
Slb Capital Ch Llc
Indirect owner · Additional disclosable party — since 2025
Stricker, Daniel
Indirect owner · Operational control · Additional disclosable party — since 2025
Walker, Shyann
Operational control · Additional disclosable party — since 2025
Regulatory standing
Licensed / certified since
2002-07-01
CMS overall rating
1 of 5 stars
Health deficiencies
46 at the last standard inspection
Federal fines
$163,800 total
Last standard inspection
2026-01-30
Nurse staffing
4.9 hours per resident per day
Cost & payer profile (FY2024 cost report)
Average billed charges
$575 per day (≈ $17,480/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
4% Medicaid · 16% Medicare · 81% private/other
Occupancy
31% (fiscal year 2024)
Vs. state median
68% above the IA median of $342/day — full state cost breakdown
Services & coverage
Licensed beds
102
Licensed as
Assisted Living (Dementia)
Memory care
Yes — dedicated memory care
Medicare
Accepted
Medicaid
Accepted
Wheelchair accessible
entrance and parking
Visiting hours
Daily Open 24 hours
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.
Inspection record
Every citation, dated and graded.
Kitchen & food safety
Federal surveyors inspect the kitchen at every standard visit. This facility has 8 food-safety citations on its three-year record — flagged below among the inspections.
2026-01-30Health inspectionComplaint-triggered43 citations
F-0550
E · No harm found
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected 2026-04-02
F-0572
E · No harm foundFrom a complaint
Give residents a notice of rights, rules, services and charges.
Corrected 2026-02-27
F-0577
E · No harm found
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Corrected 2026-02-27
F-0580
E · No harm found
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected 2026-02-27
F-0582
D · No harm found
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Corrected 2026-02-27
F-0584
E · No harm found
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected 2026-02-27
F-0585
E · No harm found
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected 2026-02-27
F-0602
D · No harm found
Protect each resident from the wrongful use of the resident's belongings or money.
Corrected 2026-02-27
F-0606
E · No harm found
Not hire anyone with a finding of abuse, neglect, exploitation, or theft.
Corrected 2026-02-27
F-0607
E · No harm found
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected 2026-02-27
F-0610
E · No harm found
Respond appropriately to all alleged violations.
Corrected 2026-02-27
F-0628
D · No harm found
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Corrected 2026-02-27
F-0641
D · No harm found
Ensure each resident receives an accurate assessment.
Corrected 2026-02-27
F-0655
D · No harm found
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Corrected 2026-02-27
F-0657
F · No harm foundFrom a complaint
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected 2026-02-27
F-0677
E · No harm foundFrom a complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected 2026-02-27
F-0678
E · No harm found
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Corrected 2026-02-27
F-0679
D · No harm found
Provide activities to meet all resident's needs.
Corrected 2026-02-27
F-0684
D · No harm foundFrom a complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2026-02-27
F-0686
K · Immediate jeopardyFrom a complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected 2026-02-27
F-0689
E · No harm foundFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2026-04-02
F-0692
E · No harm found
Provide enough food/fluids to maintain a resident's health.
Corrected 2026-02-27
F-0693
D · No harm found
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Corrected 2026-02-27
F-0695
D · No harm found
Provide safe and appropriate respiratory care for a resident when needed.
Corrected 2026-02-27
F-0725
E · No harm found
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected 2026-02-27
F-0726
E · No harm found
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Corrected 2026-02-27
F-0727
E · No harm found
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Corrected 2026-02-27
F-0730
E · No harm found
Observe each nurse aide's job performance and give regular training.
Corrected 2026-02-27
F-0802
E · No harm foundFood safety
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Corrected 2026-04-02
F-0803
E · No harm foundFood safety
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Corrected 2026-02-27
F-0804
E · No harm foundFood safety
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected 2026-04-02
F-0805
D · No harm foundFood safety
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Corrected 2026-02-27
F-0808
D · No harm foundFood safety
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Corrected 2026-02-27
F-0812
E · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2026-04-02
F-0814
E · No harm foundFood safety
Dispose of garbage and refuse properly.
Corrected 2026-02-27
F-0842
E · No harm found
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected 2026-04-02
F-0851
F · No harm found
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Corrected 2026-02-27
F-0865
F · No harm found
Have a plan that describes the process for conducting QAPI and QAA activities.
Corrected 2026-02-27
F-0867
F · No harm found
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Corrected 2026-02-27
F-0868
F · No harm found
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Corrected 2026-02-27
F-0880
E · No harm found
Provide and implement an infection prevention and control program.
Corrected 2026-04-02
F-0881
F · No harm found
Implement a program that monitors antibiotic use.
Corrected 2026-02-27
F-0887
F · No harm found
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Corrected 2026-02-27
2025-11-12Health inspectionComplaint-triggered3 citations
F-0658
E · No harm foundFrom a complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected 2026-01-09
F-0690
E · No harm foundFrom a complaint
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected 2026-01-09
F-0880
D · No harm foundFrom a complaint
Provide and implement an infection prevention and control program.
Corrected 2026-01-09
7 earlier / fire-safety inspections (55 citations)
2025-06-13Health inspectionComplaint-triggered11 citations
F-0584
D · No harm foundFrom a complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected 2025-07-14
F-0609
D · No harm foundFrom a complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected 2025-07-14
F-0610
D · No harm foundFrom a complaint
Respond appropriately to all alleged violations.
Corrected 2025-07-14
F-0656
D · No harm foundFrom a complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2025-07-14
F-0657
D · No harm foundFrom a complaint
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected 2025-07-14
F-0684
E · No harm foundFrom a complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2025-07-14
F-0686
D · No harm foundFrom a complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected 2025-07-14
F-0725
D · No harm foundFrom a complaint
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected 2025-07-14
F-0838
E · No harm foundFrom a complaint
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Corrected 2025-07-14
F-0842
D · No harm foundFrom a complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected 2025-07-14
F-0882
E · No harm foundFrom a complaint
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Corrected 2025-07-14
2025-01-09Health inspectionComplaint-triggered8 citations
F-0550
D · No harm foundFrom a complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected 2025-01-31
F-0641
D · No harm found
Ensure each resident receives an accurate assessment.
Corrected 2025-01-31
F-0658
D · No harm foundFrom a complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected 2025-01-31
F-0660
D · No harm foundFrom a complaint
Plan the resident's discharge to meet the resident's goals and needs.
Corrected 2025-01-31
F-0684
D · No harm foundFrom a complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2025-01-31
F-0812
E · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2025-01-31
F-0880
D · No harm foundFrom a complaint
Provide and implement an infection prevention and control program.
Corrected 2025-01-31
F-0943
E · No harm found
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Corrected 2025-01-31
2024-01-10Health inspectionComplaint-triggered3 citations
F-0600
D · No harm foundFrom a complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected 2024-02-07
F-0610
D · No harm foundFrom a complaint
Respond appropriately to all alleged violations.
Corrected 2024-02-07
F-0688
D · No harm found
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected 2024-02-07
2026-01-30Fire-safety inspection13 citations
E-0004
F · No harm found
Develop and maintain an Emergency Preparedness Program (EP).
Corrected 2026-02-02
K-0161
D · No harm found
Use approved construction type or materials.
Corrected 2026-02-05
K-0291
F · No harm found
Install emergency lighting that can last at least 1 1/2 hours.
Corrected 2026-02-11
K-0293
E · No harm found
Have properly located and lighted "Exit" signs.
Corrected 2026-02-11
K-0324
E · No harm found
Provide properly protected cooking facilities.
Corrected 2026-02-20
K-0345
F · No harm found
Have approved installation, maintenance and testing program for fire alarm systems.
Corrected 2026-02-20
K-0353
F · No harm found
Inspect, test, and maintain automatic sprinkler systems.
Corrected 2026-02-20
K-0363
E · No harm found
Install corridor and hallway doors that block smoke.
Corrected 2026-01-22
K-0712
F · No harm found
Have simulated fire drills held at unexpected times.
Corrected 2026-02-05
K-0761
F · No harm found
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Corrected 2026-02-20
K-0914
F · No harm found
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Corrected 2026-01-29
K-0918
F · No harm found
Have generator or other power source capable of supplying service within 10 seconds.
Corrected 2026-02-12
K-0920
D · No harm found
Ensure proper usage of power strips and extension cords.
Corrected 2026-01-22
2025-01-09Fire-safety inspection10 citations
K-0291
D · No harm found
Install emergency lighting that can last at least 1 1/2 hours.
Corrected 2025-01-10
K-0324
E · No harm found
Provide properly protected cooking facilities.
Corrected 2025-01-20
K-0353
D · No harm found
Inspect, test, and maintain automatic sprinkler systems.
Corrected 2025-01-10
K-0354
F · No harm found
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Corrected 2025-01-10
K-0711
F · No harm found
Provide a written emergency evacuation plan.
Corrected 2025-01-10
K-0712
F · No harm found
Have simulated fire drills held at unexpected times.
Corrected 2025-01-24
K-0761
F · No harm found
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Corrected 2025-01-10
K-0914
F · No harm found
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Corrected 2025-01-23
K-0918
F · No harm found
Have generator or other power source capable of supplying service within 10 seconds.
Corrected 2025-01-10
K-0921
F · No harm found
Ensure that testing and maintenance of electrical equipment is performed.
Corrected 2025-01-25
2024-02-26Fire-safety inspectionComplaint-triggered2 citations
K-0345
F · No harm foundFrom a complaint
Have approved installation, maintenance and testing program for fire alarm systems.
Corrected 2024-03-01
K-0346
F · No harm foundFrom a complaint
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Corrected 2024-03-04
2024-01-10Fire-safety inspection8 citations
E-0004
F · No harm found
Develop and maintain an Emergency Preparedness Program (EP).
Corrected 2024-02-01
E-0026
F · No harm found
Establish roles under a Waiver declared by secretary.
Corrected 2024-01-11
E-0030
F · No harm found
List the names and contact information of those in the facility.
Corrected 2024-02-01
K-0291
F · No harm found
Install emergency lighting that can last at least 1 1/2 hours.
Corrected 2024-02-02
K-0293
E · No harm found
Have properly located and lighted "Exit" signs.
Corrected 2024-01-11
K-0341
E · No harm found
Install a fire alarm system that can be heard throughout the facility.
Corrected 2024-02-01
K-0712
F · No harm found
Have simulated fire drills held at unexpected times.
Corrected 2024-01-27
K-0923
D · No harm found
Have proper medical gas storage and administration areas.
Corrected 2024-02-01
Federal penalties
2026-01-30Fine$163,800
2026-01-30Medicare payment denial — 27 days
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 165466.
Visitor reviews
What people say on Google.
3.6★★★★★11 ratings on Google
★★★★★Gary Kugler · 2026-06-19 · via Google“Ashley Gessert is a total legend, we love her work ethics with my friends admittance was top notch”
★Tammy Jones · 2025-12-16 · via Google“The rent for 2026 has now jumped to 950.00 for a 1 bedroom garden home. My mother in laws ceiling has been water damaged three times and is currently not fixed. They will not be giving residents the money owed when buying to the garden home…for my mother in law that’s 45,000$. She is out all of that money! When they sent the letter stating the rent is increasing, they signed happy holidays! Well h…”
★★★Karen Wittstruck · 2025-12-27 · via Google“Needs a cosmetic face-lift. Staff very caring and friendly. Doing a great job with my dad's rehab so far.”
Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google
Inside your report
What unlocks when you order.
Ownership & corporate history
Primary tierPrior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more
Inspection citations — last 5 years
LockedThe 101 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.
Civil & criminal lawsuits
Advanced tier onlyActive civil suits
#
Federal dockets
CDC infection data
Unlock the full file
Citations, owner history, lawsuits — decoded into one PDF.
Original records
Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-08-31
Source
Federal NPI Registry (NPPES)
NPI 1134149529
Monthly federal file
Source
Google Business Profile
Photos, reviews & hours
Displayed with attribution · refreshed on re-run
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered