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Nursing homeFAID #12596

Heritage Hall Clintwood

1225 CLINTWOOD MAIN STREET, ROUTE 607, CLINTWOOD, VA, 24228

(276) 926-4693

www.heritage-hall.org

100 licensed beds

★★★★★4/5CMS Five-Star overall4/5 health inspections3/5 staffing2/5 quality measuresSource: CMS Care Compare

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Photo via Google · Heritage Hall Clintwood

Address

1225 Clintwood Main Street, Route 607

Clintwood, VA 24228

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Public record summary

What we can show you for free.

Bed capacity

100

CMS facility ID

495320

Care type

Nursing home

County

Dickenson

Facility name

Heritage Hall Clintwood

Street address

1225 CLINTWOOD MAIN STREET, ROUTE 607

City / state / ZIP

Clintwood, VA 24228

Phone

(276) 926-4693

Website

www.heritage-hall.org

About this facility — Heritage Hall Clintwood

Heritage Hall Clintwood is a Medicare/Medicaid-certified skilled nursing facility in Clintwood, Virginia. It is licensed for 100 beds — close to the median for skilled nursing facilities in Virginia (117 beds).

It is one of 1 senior care facility in Clintwood and 289 skilled nursing facilities across Virginia. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Heritage Hall Clintwood 24 times across 6 inspections in the last three years; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company

Heritage Hall

Ownership type

For profit - Limited Liability company

Registered owners & officers

American Healthcare Llc

Operational control — since 2010

Dalton, Brad

Operational control · Additional disclosable party — since 2024

Dalton, Robert

Officer — since 2018

Gallant, Cassandra

Officer · Operational control · Additional disclosable party — since 2014

Hopkins, William

Director — since 2018

Quillen, Pat

Operational control · Additional disclosable party — since 2025

Regulatory standing

Federal court records

8 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)

Licensed / certified since

1997-06-01

CMS overall rating

4 of 5 stars

Health deficiencies

8 at the last standard inspection

Federal fines

None on record

Last standard inspection

2024-06-27

Nurse staffing

3.7 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$343 per day (≈ $10,430/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

79% Medicaid · 8% Medicare · 13% private/other

Occupancy

89% (fiscal year 2023)

Vs. state median

14% below the VA median of $401/day — full state cost breakdown

Services & coverage

Licensed beds

100

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

entrance and parking

Visiting hours

Daily 8:00 AM – 5:00 PM

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

CleanNo food-safety or dietary citations in the last three years of federal inspections.

2024-06-27Health inspection8 citations

F-0623

D · No harm found

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Corrected 2024-09-03

F-0657

D · No harm found

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2024-09-03

F-0684

E · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2024-09-03

F-0693

D · No harm found

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

Corrected 2024-09-03

F-0695

D · No harm found

Provide safe and appropriate respiratory care for a resident when needed.

Corrected 2024-09-03

F-0758

D · No harm found

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Corrected 2024-09-03

F-0842

D · No harm found

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2024-09-03

F-0880

E · No harm found

Provide and implement an infection prevention and control program.

Corrected 2024-09-03

2022-05-05Health inspection1 citation

F-0693

D · No harm found

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

Corrected 2022-06-07

4 earlier / fire-safety inspections (15 citations)

2019-06-20Health inspection9 citations

F-0554

D · No harm found

Allow residents to self-administer drugs if determined clinically appropriate.

Corrected 2019-08-21

F-0583

D · No harm found

Keep residents' personal and medical records private and confidential.

Corrected 2019-08-21

F-0645

D · No harm found

PASARR screening for Mental disorders or Intellectual Disabilities

Corrected 2019-09-13

F-0684

D · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2019-09-13

F-0742

D · No harm found

Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.

Corrected 2019-08-21

F-0755

E · No harm found

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Corrected 2019-09-13

F-0758

E · No harm found

Corrected 2019-09-13

F-0761

D · No harm found

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2019-09-13

F-0867

F · No harm found

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

Corrected 2019-09-13

2024-06-27Fire-safety inspection1 citation

K-0932

D · No harm found

Meet other general requirements.

Corrected 2025-02-05

2022-05-05Fire-safety inspection3 citations

K-0345

E · No harm found

Have approved installation, maintenance and testing program for fire alarm systems.

Corrected 2022-07-15

K-0352

E · No harm found

Properly install and monitor supervisory attachments on automatic sprinkler systems.

Corrected 2022-07-15

K-0761

F · No harm found

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

Corrected 2022-10-03

2019-06-20Fire-safety inspection2 citations

K-0321

F · No harm found

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Corrected 2019-07-25

K-0511

D · No harm found

Have properly installed electrical wiring and gas equipment.

Corrected 2019-07-25

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 495320.

Visitor reviews

What people say on Google.

4.023 ratings on Google

★Kai · 2026-03-07 · via Google
“They are mistreating my mother, they barley give her baths or meals, every time we go to complain, they ALWAYS go to her room and yell at her. We have tried to get her moved but they keep making excuses to not transfer her. I will NEVER come back EVER.!!!!!!”

★★★★★Rhonda Short · 2026-02-02 · via Google
“Heritage Hall provided excellent care to my aunt who was a resident there for almost a year before her cancer diagnosis. She was placed on hospice and the staff at Heritage Hall was amazing they took such good care of her, as well as our family who was allowed to stay with her till her passing. Our family couldn6be more please with her care. I would highly recommend them.”

★★★★★Racheal Mckinney · 2026-04-20 · via Google
“They take good care of my grandfather. Every time I’ve come to see him he is clean and comfortable. When I ask staff for something they are quick and attentive.”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

Locked

The 24 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

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Citations, owner history, lawsuits — decoded into one PDF.

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-08-31

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered