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Nursing homeFAID #12621

Heritage Hall Wise

9434 COEBURN MOUNTAIN ROAD, WISE, VA, 24293

(276) 328-2721

97 licensed beds

★★★★★4/5CMS Five-Star overall4/5 health inspections2/5 staffing2/5 quality measuresSource: CMS Care Compare

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Address

9434 Coeburn Mountain Road

Wise, VA 24293

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Public record summary

What we can show you for free.

Bed capacity

CMS facility ID

495350

Care type

Nursing home

County

Wise

Facility name

Heritage Hall Wise

Street address

9434 COEBURN MOUNTAIN ROAD

City / state / ZIP

Wise, VA 24293

Phone

(276) 328-2721

About this facility — Heritage Hall Wise

Heritage Hall Wise is a Medicare/Medicaid-certified skilled nursing facility in Wise, Virginia. It is licensed for 97 beds — below the median for skilled nursing facilities in Virginia (117 beds).

It is one of 1 senior care facility in Wise and 289 skilled nursing facilities across Virginia. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Heritage Hall Wise 24 times across 6 inspections in the last three years, including 1 food-safety citation; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company

Heritage Hall

Ownership type

For profit - Limited Liability company

Registered owners & officers

American Healthcare Llc

Direct owner · Operational control · Additional disclosable party — since 2018

Dalton, Brad

Officer · Operational control · Additional disclosable party — since 2024

Dalton, Robert

Officer · Operational control · Additional disclosable party — since 2014

East, Thomas

Director · Officer · Operational control · Additional disclosable party — since 2014

Gallant, Cassandra

Operational control — since 2024

Hopkins, William

Director — since 2018

Jackson, Dustin

Operational control · Additional disclosable party — since 2024

Kumar, Vijay

Operational control · Additional disclosable party — since 2024

Regulatory standing

Federal court records

8 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)

Licensed / certified since

2001-03-01

CMS overall rating

4 of 5 stars

Health deficiencies

3 at the last standard inspection

Federal fines

None on record

Last standard inspection

2024-08-01

Nurse staffing

3.6 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$319 per day (≈ $9,700/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

84% Medicaid · 6% Medicare · 11% private/other

Occupancy

91% (fiscal year 2023)

Vs. state median

20% below the VA median of $401/day — full state cost breakdown

Services & coverage

Licensed beds

Medicare

Accepted

Medicaid

Accepted

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 1 food-safety citation on its three-year record — flagged below among the inspections.

2024-08-01Health inspection3 citations

F-0641

D · No harm found

Ensure each resident receives an accurate assessment.

Corrected 2024-09-30

F-0657

D · No harm found

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2024-09-30

F-0695

D · No harm found

Provide safe and appropriate respiratory care for a resident when needed.

Corrected 2024-09-30

2021-08-16Health inspection8 citations

F-0684

D · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2021-09-30

F-0689

D · No harm found

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2021-09-30

F-0759

D · No harm found

Ensure medication error rates are not 5 percent or greater.

Corrected 2021-09-30

F-0761

D · No harm found

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2021-09-30

F-0808

D · No harm foundFood safety

Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.

Corrected 2021-09-30

F-0842

D · No harm found

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2021-09-30

F-0849

D · No harm found

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

Corrected 2021-09-30

F-0880

D · No harm found

Provide and implement an infection prevention and control program.

Corrected 2021-09-30

2 earlier / fire-safety inspections (13 citations)

2019-09-26Health inspection9 citations

F-0563

D · No harm found

Honor the resident's right to receive visitors of his or her choosing, at the time of his or her choosing.

Corrected 2019-11-10

F-0580

D · No harm found

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Corrected 2019-11-10

F-0684

D · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2019-11-10

F-0695

D · No harm found

Provide safe and appropriate respiratory care for a resident when needed.

Corrected 2019-11-10

F-0697

D · No harm found

Provide safe, appropriate pain management for a resident who requires such services.

Corrected 2019-11-10

F-0698

D · No harm found

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Corrected 2019-11-10

F-0755

D · No harm found

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Corrected 2019-11-10

F-0760

D · No harm found

Ensure that residents are free from significant medication errors.

Corrected 2019-11-10

F-0842

D · No harm found

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2019-11-10

2021-08-16Fire-safety inspection4 citations

K-0511

D · No harm found

Have properly installed electrical wiring and gas equipment.

Corrected 2021-10-15

K-0521

F · No harm found

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Corrected 2021-10-15

K-0741

D · No harm found

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

Corrected 2021-10-15

K-0761

E · No harm found

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

Corrected 2022-01-07

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 495350.

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

Locked

The 24 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

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Citations, owner history, lawsuits — decoded into one PDF.

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-08-31

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered