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Nursing homeFAID #12473

Heritage Hall Tazewell

282 BEN BOLT AVENUE, TAZEWELL, VA, 24651

(276) 988-2515

www.heritage-hall.org/tazewell

180 licensed beds

★★★★★2/5CMS Five-Star overall3/5 health inspections1/5 staffing2/5 quality measuresSource: CMS Care Compare

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Photo via Google · Heritage Hall Tazewell

Address

282 Ben Bolt Avenue

Tazewell, VA 24651

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Public record summary

What we can show you for free.

Bed capacity

180

CMS facility ID

495152

Care type

Nursing home

County

Tazewell

Facility name

Heritage Hall Tazewell

Street address

282 BEN BOLT AVENUE

City / state / ZIP

Tazewell, VA 24651

Phone

(276) 988-2515

Website

www.heritage-hall.org/tazewell

About this facility — Heritage Hall Tazewell

Heritage Hall Tazewell is a Medicare/Medicaid-certified skilled nursing facility in Tazewell, Virginia. It is licensed for 180 beds — well above the median for skilled nursing facilities in Virginia (117 beds).

It is one of 2 senior care facilities in Tazewell and 289 skilled nursing facilities across Virginia. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Heritage Hall Tazewell 26 times across 9 inspections in the last three years, and CMS has imposed $78,553 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Ownership type

For profit - Limited Liability company

Regulatory standing

Licensed / certified since

1984-12-01

CMS overall rating

2 of 5 stars

Health deficiencies

10 at the last standard inspection

Federal fines

$78,553 total

Last standard inspection

2024-03-08

Nurse staffing

2.9 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$351 per day (≈ $10,670/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

80% Medicaid · 7% Medicare · 13% private/other

Occupancy

80% (fiscal year 2023)

Vs. state median

12% below the VA median of $401/day — full state cost breakdown

Services & coverage

Licensed beds

180

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

entrance and parking

Visiting hours

Daily 6:00 AM – 9:00 PM

Compiled from CMS Nursing Home Compare; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

CleanNo food-safety or dietary citations in the last three years of federal inspections.

2025-06-12Health inspectionComplaint-triggered4 citations

F-0684

D · No harm foundFrom a complaint

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2025-07-15

F-0686

D · No harm foundFrom a complaint

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Corrected 2025-07-15

F-0689

K · Immediate jeopardyFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2025-07-15

F-0755

D · No harm foundFrom a complaint

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Corrected 2025-07-15

2024-03-08Health inspectionComplaint-triggered10 citations

F-0583

D · No harm foundFrom a complaint

Keep residents' personal and medical records private and confidential.

Corrected 2024-04-30

F-0636

D · No harm found

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

Corrected 2024-04-30

F-0638

D · No harm found

Assure that each resident’s assessment is updated at least once every 3 months.

Corrected 2024-04-30

F-0641

D · No harm found

Ensure each resident receives an accurate assessment.

Corrected 2024-04-30

F-0655

D · No harm found

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

Corrected 2024-04-30

F-0657

D · No harm foundFrom a complaint

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2024-04-30

F-0658

D · No harm found

Ensure services provided by the nursing facility meet professional standards of quality.

Corrected 2024-04-30

F-0684

D · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2024-04-30

F-0732

B · No harm found

Post nurse staffing information every day.

Corrected 2024-04-30

F-0760

D · No harm found

Ensure that residents are free from significant medication errors.

Corrected 2024-04-30

5 earlier / fire-safety inspections (12 citations)

2024-02-06Health inspectionComplaint-triggered3 citations

F-0755

D · No harm foundFrom a complaint

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Corrected 2024-03-29

F-0770

D · No harm foundFrom a complaint

Provide timely, quality laboratory services/tests to meet the needs of residents.

Corrected 2024-03-29

F-0842

D · No harm foundFrom a complaint

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2024-03-29

2022-05-26Health inspection2 citations

F-0677

D · No harm found

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2022-08-02

F-0761

E · No harm found

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2022-08-02

2019-09-12Health inspection2 citations

F-0684

D · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2019-10-25

F-0761

D · No harm found

Corrected 2019-10-25

2024-03-08Fire-safety inspection1 citation

K-0932

D · No harm found

Meet other general requirements.

Corrected 2024-12-12

2022-05-26Fire-safety inspection4 citations

K-0363

D · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2022-08-12

K-0521

E · No harm found

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Corrected 2022-11-15

K-0753

D · No harm found

Have restrictions on the use of highly flammable decorations.

Corrected 2022-08-12

K-0761

F · No harm found

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

Corrected 2022-11-15

Federal penalties

2025-06-12Fine$78,553

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 495152.

Visitor reviews

What people say on Google.

3.139 ratings on Google

★Lesia Gates · 2026-02-11 · via Google
“This place has done nothing but lie about everything when it comes to my Dad's care. I would take him out of there if I could, but they know that I can't, so they continue to do what they are doing, which is keep him drugged up on medications that he should not be on. These medications are robbing my Dad, who is a Veteran, of his memory, his personality, and his ability to communicate his wants a…”

★Dustin Price · 2025-09-04 · via Google
“This place is putting folks in there that have loving ppl at home and place of there own just to gain benefit. Never thought I'd see the day a elderly woman stand up against being taken advantage from her family and because she has dementia they put her away when a loyal and trusted friend was right there the whole time begging for guardianship. If you have a elderly person you love and take care …”

★Jeff Gardner · 2024-07-31 · via Google
“They let my mother fall and break her hip. They were always away from the nurse's station. Stole her clothes. Let her bottom get extremely raw because she'd lay in her wet or soil diaper. Poor excuses. But none of these faculties are good. Wouldn't feed her and she can't see to feed herself. There are no excuses for lazy non caring aids that work here.”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

Locked

The 26 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

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Citations, owner history, lawsuits — decoded into one PDF.

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-08-31

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered