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Nursing homeFAID #13256

Heritage Health Services

1119 N WISCONSIN ST, PORT WASHINGTON, WI, 53074

(262) 284-5892

50 licensed beds

★★★★★2/5CMS Five-Star overall2/5 health inspections3/5 staffing2/5 quality measuresSource: CMS Care Compare

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Address

1119 N Wisconsin St

Port Washington, WI 53074

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Public record summary

What we can show you for free.

Bed capacity

CMS facility ID

525586

Care type

Nursing home

County

Ozaukee

Facility name

Heritage Health Services

Street address

1119 N WISCONSIN ST

City / state / ZIP

Port Washington, WI 53074

Phone

(262) 284-5892

About this facility — Heritage Health Services

Heritage Health Services is a Medicare/Medicaid-certified skilled nursing facility in Port Washington, Wisconsin. It is licensed for 50 beds — below the median for skilled nursing facilities in Wisconsin (65 beds).

It is one of 10 senior care facilities in Port Washington and 323 skilled nursing facilities across Wisconsin. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Heritage Health Services 74 times across 10 inspections in the last three years, including 3 food-safety citations, and CMS has imposed $17,170 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company

North Shore Healthcare

Ownership type

For profit - Limited Liability company

Registered owners & officers

Nshf Operations Llc

Direct owner — 100% stake — since 2017

Mills, David

Indirect owner — 20% stake — since 2017

Baumann, Troy

Managing employee · Director — since 2017

Hoehn, Jeffrey

Director · Officer — since 2017

North Shore Healthcare Llc

Operational control — since 2017

Regulatory standing

Federal court records

6 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)

Licensed / certified since

1996-06-01

CMS overall rating

2 of 5 stars

Health deficiencies

8 at the last standard inspection

Federal fines

$17,170 total

Last standard inspection

2025-03-12

Nurse staffing

3.7 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$463 per day (≈ $14,080/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

33% Medicaid · 7% Medicare · 61% private/other

Occupancy

27% (fiscal year 2023)

Vs. state median

14% above the WI median of $407/day — full state cost breakdown

Services & coverage

Licensed beds

Medicare

Accepted

Medicaid

Accepted

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 3 food-safety citations on its three-year record — flagged below among the inspections.

2025-03-12Health inspection8 citations

F-0551

D · No harm found

Give the resident's representative the ability to exercise the resident's rights.

Corrected 2025-04-11

F-0623

D · No harm found

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Corrected 2025-04-11

F-0625

D · No harm found

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

Corrected 2025-04-11

F-0684

D · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2025-04-11

F-0812

F · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2025-04-11

F-0868

E · No harm found

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

Corrected 2025-04-11

F-0880

F · No harm found

Provide and implement an infection prevention and control program.

Corrected 2025-04-11

F-0883

E · No harm found

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Corrected 2025-04-11

2024-12-05Health inspectionComplaint-triggered1 citation

F-0880

D · No harm foundFrom a complaint

Provide and implement an infection prevention and control program.

Corrected 2025-01-02

7 earlier / fire-safety inspections (65 citations)

2024-09-12Health inspectionComplaint-triggered5 citations

F-0607

D · No harm foundFrom a complaint

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Corrected 2024-10-08

F-0609

E · No harm foundFrom a complaint

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Corrected 2024-10-08

F-0725

L · Immediate jeopardyFrom a complaint

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

Corrected 2024-04-15

F-0732

C · No harm foundFrom a complaint

Post nurse staffing information every day.

Corrected 2024-10-08

F-0755

D · No harm foundFrom a complaint

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Corrected 2024-10-08

2024-02-06Health inspectionComplaint-triggered14 citations

F-0550

D · No harm found

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2024-03-04

F-0551

D · No harm found

Give the resident's representative the ability to exercise the resident's rights.

Corrected 2024-03-04

F-0580

D · No harm foundFrom a complaint

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Corrected 2024-03-04

F-0582

D · No harm found

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

Corrected 2024-03-04

F-0623

C · No harm found

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Corrected 2024-03-04

F-0625

C · No harm found

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

Corrected 2024-03-04

F-0684

D · No harm foundFrom a complaint

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2024-03-04

F-0727

F · No harm found

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

Corrected 2024-03-04

F-0757

D · No harm found

Ensure each resident’s drug regimen must be free from unnecessary drugs.

Corrected 2024-03-04

F-0759

D · No harm found

Ensure medication error rates are not 5 percent or greater.

Corrected 2024-03-04

F-0761

E · No harm foundFrom a complaint

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2024-03-04

F-0801

F · No harm foundFood safety

Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

Corrected 2024-03-04

F-0812

F · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2024-03-04

F-0851

F · No harm found

Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

Corrected 2024-03-04

2023-11-08Health inspectionComplaint-triggered1 citation

F-0689

D · No harm foundFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2023-12-07

2023-01-26Health inspection4 citations

F-0580

D · No harm found

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Corrected 2023-03-10

F-0657

D · No harm found

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2023-03-10

F-0759

D · No harm found

Ensure medication error rates are not 5 percent or greater.

Corrected 2023-03-10

F-0880

D · No harm found

Provide and implement an infection prevention and control program.

Corrected 2023-03-10

2025-03-12Fire-safety inspection12 citations

E-0020

F · No harm found

Establish policies and procedures including evacuation.

Corrected 2025-04-11

E-0039

F · No harm found

Conduct testing and exercise requirements.

Corrected 2025-04-11

K-0133

F · No harm found

Install a two-hour-resistant firewall separation.

Corrected 2025-04-11

K-0161

D · No harm found

Use approved construction type or materials.

Corrected 2025-04-11

K-0291

D · No harm found

Install emergency lighting that can last at least 1 1/2 hours.

Corrected 2025-04-11

K-0311

E · No harm found

Have an enclosure around a vertical opening shaft.

Corrected 2025-04-11

K-0321

F · No harm found

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Corrected 2025-04-11

K-0341

C · No harm found

Install a fire alarm system that can be heard throughout the facility.

Corrected 2025-04-11

K-0345

E · No harm found

Have approved installation, maintenance and testing program for fire alarm systems.

Corrected 2025-04-11

K-0353

E · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2025-04-11

K-0521

E · No harm found

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Corrected 2025-04-30

K-0712

C · No harm found

Have simulated fire drills held at unexpected times.

Corrected 2025-04-11

2024-02-06Fire-safety inspection19 citations

E-0013

F · No harm found

Develop Emergency Preparedness policies and procedures.

Corrected 2024-03-04

E-0025

C · No harm found

Create arrangements with other facilities to receive patients.

Corrected 2024-03-04

E-0039

F · No harm found

Conduct testing and exercise requirements.

Corrected 2024-03-04

K-0271

E · No harm found

Have exits that are accessible at all times.

Corrected 2024-03-04

K-0293

D · No harm found

Have properly located and lighted "Exit" signs.

Corrected 2024-03-04

K-0321

D · No harm found

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Corrected 2024-03-04

K-0324

D · No harm found

Provide properly protected cooking facilities.

Corrected 2024-03-04

K-0341

D · No harm found

Install a fire alarm system that can be heard throughout the facility.

Corrected 2024-03-04

K-0345

F · No harm found

Have approved installation, maintenance and testing program for fire alarm systems.

Corrected 2024-03-04

K-0351

E · No harm found

Install an approved automatic sprinkler system.

Corrected 2024-03-04

K-0353

F · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2024-03-04

K-0363

D · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2024-03-04

K-0374

F · No harm found

Install smoke barrier doors that can resist smoke for at least 20 minutes.

Corrected 2024-03-04

K-0511

D · No harm found

Have properly installed electrical wiring and gas equipment.

Corrected 2024-03-04

K-0712

C · No harm found

Have simulated fire drills held at unexpected times.

Corrected 2024-03-04

K-0911

F · No harm found

Meet requirements for the installation and maintenance of electrical systems.

Corrected 2024-03-04

K-0918

F · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2024-03-04

K-0919

D · No harm found

Meet requirements for the use of electrical equipment.

Corrected 2024-03-04

K-0923

D · No harm found

Have proper medical gas storage and administration areas.

Corrected 2024-03-04

2023-01-26Fire-safety inspection10 citations

E-0006

F · No harm found

Conduct risk assessment and an All-Hazards approach.

Corrected 2023-03-10

K-0222

E · No harm found

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

Corrected 2023-03-10

K-0281

E · No harm found

Install proper backup exit lighting.

Corrected 2023-03-10

K-0345

F · No harm found

Have approved installation, maintenance and testing program for fire alarm systems.

Corrected 2023-03-10

K-0521

E · No harm found

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Corrected 2023-03-10

K-0712

F · No harm found

Have simulated fire drills held at unexpected times.

Corrected 2023-03-10

K-0911

F · No harm found

Meet requirements for the installation and maintenance of electrical systems.

Corrected 2023-03-10

K-0918

F · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2023-03-10

K-0919

D · No harm found

Meet requirements for the use of electrical equipment.

Corrected 2023-03-10

K-0920

D · No harm found

Ensure proper usage of power strips and extension cords.

Corrected 2023-03-10

Federal penalties

2024-09-12Fine$17,170

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 525586.

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

Locked

The 74 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

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Citations, owner history, lawsuits — decoded into one PDF.

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-08-31

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered