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Nursing homeFAID #5187

Heritage Manor West

7060 COTTONWOOD BLVD, SHREVEPORT, LA, 71129
(318) 686-1400
www.heritagemanorwest.com
140 licensed beds

CMS rates Heritage Manor West 2 out of 5 overall. Federal inspectors issued 19 citations across 8 inspections in the last three years, with no federal fines. Listing last updated 2026-11-06.

★★★★★2/5CMS Five-Star overall2/5 health inspections3/5 staffing2/5 quality measuresSource: CMS Care Compare

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Photo via Google · Heritage Manor West

Public record summary

What we can show you for free.
Bed capacity
140
CMS facility ID
195447
Care type
Nursing home
County
Caddo
Facility name
Heritage Manor West
Street address
7060 COTTONWOOD BLVD
City / state / ZIP
Shreveport, LA 71129
Phone
(318) 686-1400
Website
www.heritagemanorwest.com

About this facility — Heritage Manor West

Heritage Manor West is a Medicare/Medicaid-certified skilled nursing facility in Shreveport, Louisiana. It is licensed for 140 beds — close to the median for skilled nursing facilities in Louisiana (122 beds).

It is one of 35 senior care facilities in Shreveport and 266 skilled nursing facilities across Louisiana. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

It is listed as part of The Beebe Family, a group of 48 facilities on this site.

Federal inspectors have cited Heritage Manor West 19 times across 8 inspections in the last three years; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on November 6, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company
The Beebe Family
Ownership type
For profit - Limited Liability company

Registered owners & officers

Lena Heritage Llc
Direct owner · Operational control · Additional disclosable party — 85% stake — since 2014
Act Investments, Llc
Direct owner — 15% stake — since 2014
Beebe, Nancy
Indirect owner · Additional disclosable party — 14% stake — since 2014
Sadler, Joseph
Indirect owner — 14% stake — since 2014
Stallard, David
Indirect owner · Operational control · Additional disclosable party — 14% stake — since 2014
David & Felicia Stallard Child Tr
Indirect owner — 5% stake — since 2014
Elton Glynn Beebe Jr. & Nancy Doty Beebe Irrv Tr Ua
Indirect owner — 5% stake — since 2014
Account Management Services Inc
Operational control · Additional disclosable party — since 2010
Administrative Systems Inc
Operational control · Additional disclosable party — since 2010
Aria Care Management Llc
Additional disclosable party — since 2022
Beebe, Bobby
Operational control · Additional disclosable party — since 2013
Beebe, Elton
Operational control · Additional disclosable party — since 2014
Garcia, Gloria
Operational control — since 2013
Gerard and Alison Danos Childrens Tr
Indirect owner — since 2014
Joseph & Alison Sadler Children Tr
Indirect owner — since 2014
Parkinson, Toni
Officer · Operational control · Additional disclosable party — since 2010
Pathway Management of Louisiana Llc
Operational control · Additional disclosable party — since 2014
Pharmaceutical Consulting Services of America Llc
Additional disclosable party — since 2010
Providence Care Llc
Operational control · Additional disclosable party — since 2020
Provider Professional Services Inc
Operational control · Additional disclosable party — since 2010
Qsst Tr for Alison Beebe Sadler Danos and Her Descendants
Additional disclosable party — since 2025
Qsst Tr for Felicia Beebe Stallard and Her Descendants
Additional disclosable party — since 2025
Savoy, Kirk
Operational control · Additional disclosable party — since 2016
Singh, Krishna
Operational control · Additional disclosable party — since 2020
Tristar Rehab Inc
Operational control · Additional disclosable party — since 2024
Verdin Enterprises, Llc
Additional disclosable party — since 2021
Westwood Manor Nursing & Rehabilitation Llc
Additional disclosable party — since 2025

Regulatory standing

Federal court records
1 naming this facility — view the cases (a listed case is not a finding of wrongdoing)
Licensed / certified since
1997-11-01
CMS overall rating
2 of 5 stars
Health deficiencies
10 at the last standard inspection
Federal fines
None on record
Last standard inspection
2026-03-11
Nurse staffing
3.7 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges
$243 per day (≈ $7,390/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
73% Medicaid · 16% Medicare · 11% private/other
Occupancy
64% (fiscal year 2023)
Vs. state median
6% below the LA median of $258/day — full state cost breakdown

Services & coverage

Licensed beds
140
Medicare
Accepted
Medicaid
Accepted
Wheelchair accessible
entrance and parking
Visiting hours
Daily Open 24 hours
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-11-06. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

CleanNo food-safety or dietary citations in the last three years of federal inspections.
2026-07-16Health inspectionComplaint-triggered2 citations
F-0580
E · No harm foundFrom a complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected 2026-08-14
F-0726
E · No harm foundFrom a complaint
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Corrected 2026-08-14
2026-03-11Health inspection8 citations
F-0628
D · No harm found
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Corrected 2026-04-17
F-0640
D · No harm found
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Corrected 2026-04-17
F-0656
E · No harm found
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2026-04-17
F-0657
D · No harm found
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected 2026-04-17
F-0677
E · No harm found
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected 2026-04-17
F-0698
E · No harm found
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected 2026-04-17
F-0755
D · No harm found
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected 2026-04-17
F-0924
D · No harm found
Put firmly secured handrails on each side of hallways.
Corrected 2026-04-17
3 earlier / fire-safety inspections (9 citations)
2025-01-08Health inspection5 citations
F-0584
E · No harm found
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected 2025-01-31
F-0640
D · No harm found
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Corrected 2025-01-31
F-0656
E · No harm found
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2025-01-31
F-0684
E · No harm found
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2025-01-31
F-0686
E · No harm found
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected 2025-01-31
2024-12-10Health inspectionComplaint-triggered2 citations
F-0677
D · No harm foundFrom a complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected 2024-12-20
F-0693
E · No harm foundFrom a complaint
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Corrected 2024-12-20
2024-01-10Health inspection2 citations
F-0695
D · No harm found
Provide safe and appropriate respiratory care for a resident when needed.
Corrected 2024-02-08
F-0698
E · No harm found
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected 2024-02-08
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 195447.

Quality of care & staffing

How it compares in Louisiana.
Inspection citations, 3 years
19
More than 31% of nursing homes in the state
State median: 24
Federal fines, 3 years
$0
No federal fines on record
State median: $0
Nurse staffing, hours per resident per day
3.7
Higher than 51% of nursing homes in the state
State median: 3.7
Nursing staff turnover, annual
40%
Higher than 28% of nursing homes in the state
State median: 46%

Resident outcomes

On 21 federal quality measures, this facility does better than the Louisiana average on 11 and worse on 7. Differences within 10% of the average are shown as near average.

Long-stay residentsThis facilityStateUSCompared with state
Need for help with daily activities has increased14.7%16.5%13.5%Better than state
Lose too much weight6.2%5.3%5.1%Worse than state
With a catheter inserted and left in their bladder1.4%1.0%0.7%Worse than state
With a urinary tract infection3.5%1.9%1.5%Worse than state
Have depressive symptoms0.0%2.4%13.5%Better than state
Were physically restrained0.0%0.2%0.1%Better than state
Experiencing one or more falls with major injury4.4%3.5%3.2%Worse than state
Assessed and appropriately given the pneumococcal vaccine99.8%93.8%93.7%Near state average
Ability to walk independently worsened13.9%15.1%12.7%Near state average
Received an antianxiety or hypnotic medication17.4%23.3%19.5%Better than state
Assessed and appropriately given the seasonal influenza vaccine100.0%96.0%95.3%Near state average
With pressure ulcers7.3%5.5%4.5%Worse than state
With new or worsened bowel or bladder incontinence18.2%14.9%18.3%Worse than state
Received an antipsychotic medication9.0%22.8%15.4%Better than state
Hospitalizations per 1000 long-stay resident days1.412.431.81Better than state
Outpatient emergency department visits per 1000 long-stay resident days1.542.581.69Better than state
Short-stay residentsThis facilityStateUSCompared with state
Assessed and appropriately given the pneumococcal vaccine99.7%86.4%82.3%Better than state
Newly received an antipsychotic medication0.8%3.1%1.5%Better than state
Were assessed and appropriately given the seasonal influenza vaccine97.9%77.8%80.1%Better than state
Were rehospitalized after a nursing home admission20.5%28.3%23.4%Better than state
Had an outpatient emergency department visit16.3%14.4%11.8%Worse than state
Source: CMS MDS and Medicare claims quality measures, measure period 2025Q3-2026Q2. Averages are computed from all nursing homes reporting each measure.

Cited more than once

The same rule cited at separate inspections can point to a problem that wasn't fully fixed.

  • F-0640 2 inspections. Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
  • F-0656 2 inspections. Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
  • F-0677 2 inspections. Provide care and assistance to perform activities of daily living for any resident who is unable.
  • F-0698 2 inspections. Provide safe, appropriate dialysis care/services for a resident who requires such services.

What its owners also hold

  • Joseph & Alison Sadler Children Tr has an ownership stake on file at 15 nursing homes, averaging 2.8 of 5 on CMS's overall rating.
  • Gerard and Alison Danos Childrens Tr has an ownership stake on file at 15 nursing homes, averaging 2.8 of 5 on CMS's overall rating.
  • Elton Glynn Beebe Jr. & Nancy Doty Beebe Irrv Tr Ua has an ownership stake on file at 15 nursing homes, averaging 2.8 of 5 on CMS's overall rating.
  • David & Felicia Stallard Child Tr has an ownership stake on file at 15 nursing homes, averaging 2.8 of 5 on CMS's overall rating.
Source: CMS ownership filings. Shows organizations with an ownership stake; people are left out.

Verify & compare

Where to check, and what's nearby.

Who to contact in Louisiana

  • Licensing: Louisiana Department of Health, Health Standards Section
  • File a complaint: 888-810-1819 · Online
  • Long-Term Care Ombudsman: 866-632-0922. A free advocate for residents and families.
  • Adult Protective Services: 844-945-2377. Some states send facility cases to licensing instead. In an emergency, call 911.
  • Eldercare Locator: 800-677-1116, a federal service for local aging help.

Nearest emergency hospitals

  • Willis Knighton Medical Center, about 5.4 miles. CMS rating 3 of 5.
  • Ochsner Lsu Health Shreveport, about 6.1 miles. CMS rating 2 of 5.
  • Christus Shreveport-bossier Health System, about 8.0 miles. CMS rating 3 of 5.
Source: CMS Hospital General Information. Straight-line distance.

Nearby facilities with inspection records

Visitor reviews

What people say on Google.
4.5137 ratings on Google
★★★★★Jeanne Burns · 2026-08-01 · via Google

“My visit to Heritage Manor West was outstanding! Wonderful professional, friendly staff. The facility was immaculate, well beyond my expectations. I'm not from this area, but this would be my first choice, even though it 500 miles from my home!”

★G Phelps · 2026-06-13 · via Google

“My father came to Heritage Manor West for PT. While there he received a contusion above his right eye, got bedsores on both feet and another bedsore on his backside. They tried to blame the ones on his feet on a hospital stay. The hospital pointed them out to me after he was admitted for dehydration and pneumonia. I really hate that I chose Heritage Manor West for my father's care. After I …”

★Dennis Martin · 2026-06-13 · via Google

“Horrible Place, my father was not turned properly and got bedsores on his feet because they would not get him out of bed often. He later developed them on his sacral which indicates that he sat in urine far too long and too often. Level 4 bedsores in each case. If you aren't able to get to the restroom on your own, you have to use an adult diaper. It was very degrading and my father's health de…”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier
Prior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more

Inspection citations — last 5 years

Locked
The 19 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only
Active civil suits
#
Federal dockets
CDC infection data
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Citations, owner history, lawsuits — decoded into one PDF.
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Original records

Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-11-06
Source
Google Business Profile
Photos, reviews & hours
Displayed with attribution · refreshed on re-run
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered