Home›Browse›California›Petaluma›Hillcrest Post Acute

Nursing homeFAID #13454

Hillcrest Post Acute

450 HAYES LANE, PETALUMA, CA, 94952

(707) 778-8686

59 licensed beds

CMS rates Hillcrest Post Acute 5 out of 5 overall. Federal inspectors issued 51 citations across 8 inspections in the last three years, with no federal fines. Listing last updated 2026-11-06.

★★★★★5/5CMS Five-Star overall4/5 health inspections4/5 staffing5/5 quality measuresSource: CMS Care Compare

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Address

450 Hayes Lane

Petaluma, CA 94952

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Public record summary

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Bed capacity

CMS facility ID

555127

Care type

Nursing home

County

Sonoma

Facility name

Hillcrest Post Acute

Street address

450 HAYES LANE

City / state / ZIP

Petaluma, CA 94952

Phone

(707) 778-8686

About this facility — Hillcrest Post Acute

Hillcrest Post Acute is a Medicare/Medicaid-certified skilled nursing facility in Petaluma, California. It is licensed for 59 beds — below the median for skilled nursing facilities in California (98 beds).

It is one of 24 senior care facilities in Petaluma and 1,165 skilled nursing facilities across California. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Hillcrest Post Acute 51 times across 8 inspections in the last three years, including 2 food-safety citations; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on November 6, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company

West Harbor Healthcare

Ownership type

For profit - Limited Liability company

Registered owners & officers

West Harbor Healthcare Llc

Direct owner — 90% stake — since 2016

Galbasini, Kevin

Indirect owner · Officer · Operational control — 45% stake — since 2016

Gill, Daniel

Indirect owner · Managing employee · Officer · Operational control — 45% stake — since 2016

Valley Capital Investments Llc

Direct owner — 5% stake — since 2016

Regulatory standing

Licensed / certified since

1980-06-27

CMS overall rating

5 of 5 stars

Health deficiencies

9 at the last standard inspection

Federal fines

None on record

Last standard inspection

2025-09-11

Nurse staffing

4.5 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$441 per day (≈ $13,410/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

74% Medicaid · 16% Medicare · 11% private/other

Occupancy

89% (fiscal year 2023)

Vs. state median

14% below the CA median of $514/day — full state cost breakdown

Services & coverage

Licensed beds

Medicare

Accepted

Medicaid

Accepted

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report · last verified 2026-11-06. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 2 food-safety citations on its three-year record — flagged below among the inspections.

2025-09-11Health inspection9 citations

F-0584

D · No harm found

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2025-10-01

F-0607

D · No harm found

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Corrected 2025-10-01

F-0641

D · No harm found

Ensure each resident receives an accurate assessment.

Corrected 2025-10-01

F-0677

D · No harm found

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2025-10-01

F-0688

D · No harm found

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

Corrected 2025-10-01

F-0759

D · No harm found

Ensure medication error rates are not 5 percent or greater.

Corrected 2025-10-01

F-0761

D · No harm found

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2025-10-01

F-0814

E · No harm foundFood safety

Dispose of garbage and refuse properly.

Corrected 2025-10-01

F-0880

F · No harm found

Provide and implement an infection prevention and control program.

Corrected 2025-10-01

2025-03-17Health inspectionComplaint-triggered1 citation

F-0610

D · No harm foundFrom a complaint

Respond appropriately to all alleged violations.

Corrected 2025-04-04

5 earlier / fire-safety inspections (41 citations)

2024-04-22Health inspectionComplaint-triggered7 citations

F-0656

D · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2024-05-20

F-0684

E · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2024-05-20

F-0732

F · No harm found

Post nurse staffing information every day.

Corrected 2024-05-20

F-0755

E · No harm found

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Corrected 2024-05-20

F-0761

D · No harm found

Corrected 2024-05-20

F-0868

E · No harm foundFrom a complaint

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

Corrected 2024-05-20

F-0882

F · No harm found

Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

Corrected 2024-05-20

2022-03-04Health inspection13 citations

F-0550

E · No harm found

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2022-04-19

F-0554

D · No harm found

Allow residents to self-administer drugs if determined clinically appropriate.

Corrected 2022-04-19

F-0641

E · No harm found

Ensure each resident receives an accurate assessment.

Corrected 2022-04-19

F-0656

D · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2022-04-19

F-0657

E · No harm found

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2022-04-19

F-0658

E · No harm found

Ensure services provided by the nursing facility meet professional standards of quality.

Corrected 2022-04-19

F-0684

D · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2022-04-19

F-0689

E · No harm found

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2022-04-19

F-0755

D · No harm found

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Corrected 2022-04-19

F-0757

D · No harm found

Ensure each resident’s drug regimen must be free from unnecessary drugs.

Corrected 2022-04-19

F-0761

D · No harm found

Corrected 2022-04-19

F-0804

E · No harm foundFood safety

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Corrected 2022-04-19

F-0880

D · No harm found

Provide and implement an infection prevention and control program.

Corrected 2022-04-19

2025-09-11Fire-safety inspection10 citations

K-0291

D · No harm found

Install emergency lighting that can last at least 1 1/2 hours.

Corrected 2025-09-30

K-0345

F · No harm found

Have approved installation, maintenance and testing program for fire alarm systems.

Corrected 2025-09-30

K-0363

D · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2025-09-30

K-0372

E · No harm found

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Corrected 2025-09-30

K-0500

E · No harm found

Meet other general requirements that are deficient.

Corrected 2025-09-30

K-0711

D · No harm found

Provide a written emergency evacuation plan.

Corrected 2025-09-30

K-0712

D · No harm found

Have simulated fire drills held at unexpected times.

Corrected 2025-09-30

K-0919

D · No harm found

Meet requirements for the use of electrical equipment.

Corrected 2025-09-30

K-0920

E · No harm found

Ensure proper usage of power strips and extension cords.

Corrected 2025-09-30

K-0926

E · No harm found

Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.

Corrected 2025-09-30

2024-04-22Fire-safety inspection7 citations

K-0345

F · No harm found

Have approved installation, maintenance and testing program for fire alarm systems.

Corrected 2024-05-20

K-0374

D · No harm found

Install smoke barrier doors that can resist smoke for at least 20 minutes.

Corrected 2024-05-20

K-0500

E · No harm found

Meet other general requirements that are deficient.

Corrected 2024-05-20

K-0711

E · No harm found

Provide a written emergency evacuation plan.

Corrected 2024-05-20

K-0741

D · No harm found

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

Corrected 2024-05-20

K-0919

E · No harm found

Meet requirements for the use of electrical equipment.

Corrected 2024-05-20

K-0923

E · No harm found

Have proper medical gas storage and administration areas.

Corrected 2024-05-20

2022-03-04Fire-safety inspection4 citations

E-0006

D · No harm found

Conduct risk assessment and an All-Hazards approach.

Corrected 2022-04-05

K-0211

D · No harm found

Keep aisles, corridors, and exits free of obstruction in case of emergency.

Corrected 2022-04-05

K-0363

D · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2022-04-05

K-0919

D · No harm found

Meet requirements for the use of electrical equipment.

Corrected 2022-04-05

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 555127.

Quality of care & staffing

How it compares in California.

Inspection citations, 3 years

More than 29% of nursing homes in the state

State median: 65

Federal fines, 3 years

No federal fines on record

State median: $0

Nurse staffing, hours per resident per day

4.5

Higher than 64% of nursing homes in the state

State median: 4.3

Nursing staff turnover, annual

23%

Higher than 12% of nursing homes in the state

State median: 36%

Resident outcomes

On 21 federal quality measures, this facility does better than the California average on 8 and worse on 8. Differences within 10% of the average are shown as near average.

Long-stay residents	This facility	State	US	Compared with state
Need for help with daily activities has increased	10.7%	10.2%	13.5%	Near state average
Lose too much weight	5.0%	4.1%	5.1%	Worse than state
With a catheter inserted and left in their bladder	0.0%	0.7%	0.7%	Better than state
With a urinary tract infection	0.7%	1.2%	1.5%	Better than state
Have depressive symptoms	0.0%	7.6%	13.5%	Better than state
Were physically restrained	0.0%	0.3%	0.1%	Better than state
Experiencing one or more falls with major injury	1.3%	1.6%	3.2%	Better than state
Assessed and appropriately given the pneumococcal vaccine	99.3%	98.7%	93.7%	Near state average
Ability to walk independently worsened	16.4%	8.9%	12.7%	Worse than state
Received an antianxiety or hypnotic medication	16.8%	13.7%	19.5%	Worse than state
Assessed and appropriately given the seasonal influenza vaccine	94.9%	97.9%	95.3%	Near state average
With pressure ulcers	0.5%	4.3%	4.5%	Better than state
With new or worsened bowel or bladder incontinence	13.0%	9.8%	18.3%	Worse than state
Received an antipsychotic medication	15.4%	12.3%	15.4%	Worse than state
Hospitalizations per 1000 long-stay resident days	1.00	2.21	1.81	Better than state
Outpatient emergency department visits per 1000 long-stay resident days	1.49	1.50	1.69	Near state average

Short-stay residents	This facility	State	US	Compared with state
Assessed and appropriately given the pneumococcal vaccine	87.0%	94.6%	82.3%	Near state average
Newly received an antipsychotic medication	1.7%	1.3%	1.5%	Worse than state
Were assessed and appropriately given the seasonal influenza vaccine	75.0%	93.1%	80.1%	Worse than state
Were rehospitalized after a nursing home admission	11.4%	22.6%	23.4%	Better than state
Had an outpatient emergency department visit	14.5%	11.1%	11.8%	Worse than state

Source: CMS MDS and Medicare claims quality measures, measure period 2025Q3-2026Q2. Averages are computed from all nursing homes reporting each measure.

Cited more than once

The same rule cited at separate inspections can point to a problem that wasn't fully fixed.

F-0761 3 inspections. Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
K-0919 3 inspections. Meet requirements for the use of electrical equipment.
F-0641 2 inspections. Ensure each resident receives an accurate assessment.
F-0880 2 inspections. Provide and implement an infection prevention and control program.
K-0345 2 inspections. Have approved installation, maintenance and testing program for fire alarm systems.
K-0363 2 inspections. Install corridor and hallway doors that block smoke.

What its owners also hold

West Harbor Healthcare Llc has an ownership stake on file at 9 nursing homes, averaging 3.4 of 5 on CMS's overall rating.
Valley Capital Investments Llc has an ownership stake on file at 4 nursing homes, averaging 3.5 of 5 on CMS's overall rating.

Source: CMS ownership filings. Shows organizations with an ownership stake; people are left out.

Verify & compare

Where to check, and what's nearby.

Who to contact in California

Licensing: California Department of Public Health, Center for Health Care Quality, Licensing and Certification
File a complaint: 844-538-8766 · Online
Long-Term Care Ombudsman: 800-231-4024. A free advocate for residents and families.
Adult Protective Services: 833-401-0832. Some states send facility cases to licensing instead. In an emergency, call 911.
Eldercare Locator: 800-677-1116, a federal service for local aging help.

Nearest emergency hospitals

Novato Community Hospital, about 10.0 miles. CMS rating 5 of 5.
Sonoma Valley Hospital, about 11 miles. CMS rating 2 of 5.
Providence Santa Rosa Memorial Hospital, about 15 miles. CMS rating 3 of 5.

Source: CMS Hospital General Information. Straight-line distance.

Nearby facilities with inspection records

Petaluma Post-acute Rehabilitation, Petaluma, less than 0.1 miles. CMS rating 5 of 5.
Ridgeway Post Acute, Petaluma, less than 0.1 miles. CMS rating 2 of 5.
Little Bird Assisted Living, Petaluma, about 0.4 miles. 5 state visits on record.
North Bay Post Acute, Petaluma, about 0.6 miles. CMS rating 1 of 5.
Johnson & Johnson Residential Home, Petaluma, about 2.4 miles. 5 state visits on record.

Inside your report

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Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

Locked

The 51 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

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Citations, owner history, lawsuits — decoded into one PDF.

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-11-06

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered