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Nursing homeFAID #7821

Holy Cross Health Center

357 ISLAND POND ROAD, MANCHESTER, NH, 03109
(603) 628-3550
40 licensed beds
★★★★★5/5CMS Five-Star overall4/5 health inspections5/5 staffing3/5 quality measuresSource: CMS Care Compare

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Public record summary

What we can show you for free.
Bed capacity
40
CMS facility ID
305074
Care type
Nursing home
County
Hillsborough
Facility name
Holy Cross Health Center
Street address
357 ISLAND POND ROAD
City / state / ZIP
Manchester, NH 03109
Phone
(603) 628-3550

About this facility — Holy Cross Health Center

Holy Cross Health Center is a Medicare/Medicaid-certified skilled nursing facility in Manchester, New Hampshire. It is licensed for 40 beds — well below the median for skilled nursing facilities in New Hampshire (94 beds).

It is one of 13 senior care facilities in Manchester and 73 skilled nursing facilities across New Hampshire. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Holy Cross Health Center 13 times across 6 inspections in the last three years, including 1 food-safety citation; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Ownership type
Non profit - Church related

Registered owners & officers

Sisters of Holy Cross, Inc./u.s. Region
Direct owner · Additional disclosable party — 100% stake — since 1995
Coulombe, Kelli
Operational control — since 2022
Dinardo, Susan
Operational control — since 2013
Eafrati, Jody
Operational control — since 2004
Farra, Raphael
Operational control · Additional disclosable party — since 2018
Fraser, Stephanie
Operational control — since 2014
Hoffler, Anne
Officer — since 2024
Ishak, Victor
Operational control — since 2008
Lamarre, Marie Blanche
Officer — since 2024
Martin, Therese
Officer — since 2024
Murphy, Kelly
Officer — since 2017
Oliveira, Jessica
Operational control — since 2022
Osiek, Stefanie
Operational control · Additional disclosable party — since 2021
Phillips, Bonni
Operational control — since 2018
Renfer, Laura
Operational control — since 2001

Regulatory standing

Licensed / certified since
1996-03-15
CMS overall rating
5 of 5 stars
Health deficiencies
1 at the last standard inspection
Federal fines
None on record
Last standard inspection
2026-02-25
Nurse staffing
4.7 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges
$459 per day (≈ $13,950/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
87% Medicaid · 8% Medicare · 5% private/other
Occupancy
95% (fiscal year 2023)
Vs. state median
2% above the NH median of $451/day — full state cost breakdown

Services & coverage

Licensed beds
40
Medicare
Accepted
Medicaid
Accepted
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 1 food-safety citation on its three-year record — flagged below among the inspections.
2026-02-25Health inspection1 citation
F-0812
F · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2026-03-11
2025-01-03Health inspection1 citation
F-0868
D · No harm found
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Corrected 2025-01-29
3 earlier / fire-safety inspections (11 citations)
2026-02-25Fire-safety inspection3 citations
K-0913
F · No harm found
Ensure operating rooms are properly protected and written records are maintained and available for inspection.
Corrected 2026-03-11
K-0914
F · No harm found
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Corrected 2026-03-11
K-0918
C · No harm found
Have generator or other power source capable of supplying service within 10 seconds.
Corrected 2026-03-11
2025-01-03Fire-safety inspection3 citations
K-0291
C · No harm found
Install emergency lighting that can last at least 1 1/2 hours.
Corrected 2025-01-31
K-0293
C · No harm found
Have properly located and lighted "Exit" signs.
Corrected 2025-01-31
K-0372
E · No harm found
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Corrected 2025-01-31
2024-01-31Fire-safety inspection5 citations
K-0324
D · No harm found
Provide properly protected cooking facilities.
Corrected 2024-03-22
K-0353
E · No harm found
Inspect, test, and maintain automatic sprinkler systems.
Corrected 2024-03-22
K-0355
C · No harm found
Properly select, install, inspect, or maintain portable fire extinguishes.
Corrected 2024-03-22
K-0916
E · No harm found
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Corrected 2024-03-22
K-0918
E · No harm found
Have generator or other power source capable of supplying service within 10 seconds.
Corrected 2024-03-22
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 305074.

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier
Prior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more

Inspection citations — last 5 years

Locked
The 13 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only
Active civil suits
#
Federal dockets
CDC infection data
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Citations, owner history, lawsuits — decoded into one PDF.
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Original records

Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-08-31
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered