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Nursing homeFAID #7826

Villa Crest Nursing and Retirement Center

1276 HANOVER STREET, MANCHESTER, NH, 03104

(603) 622-3262

126 licensed beds

CMS rates Villa Crest Nursing and Retirement Center 3 out of 5 overall. Federal inspectors issued 15 citations across 6 inspections in the last three years, with no federal fines. Listing last updated 2026-11-06.

★★★★★3/5CMS Five-Star overall3/5 health inspections3/5 staffing4/5 quality measuresSource: CMS Care Compare

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Photo of VILLA CREST NURSING AND RETIREMENT CENTER

Photo via Google · James Fox

Address

1276 Hanover Street

Manchester, NH 03104

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Public record summary

What we can show you for free.

Bed capacity

126

CMS facility ID

305079

Care type

Nursing home

County

Hillsborough

Facility name

Villa Crest Nursing and Retirement Center

Street address

1276 HANOVER STREET

City / state / ZIP

Manchester, NH 03104

Phone

(603) 622-3262

Website

villacresthcc.com

About this facility — Villa Crest Nursing and Retirement Center

Villa Crest Nursing and Retirement Center is a Medicare/Medicaid-certified skilled nursing facility in Manchester, New Hampshire. It is licensed for 126 beds — above the median for skilled nursing facilities in New Hampshire (94 beds).

It is one of 13 senior care facilities in Manchester and 73 skilled nursing facilities across New Hampshire. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Villa Crest Nursing and Retirement Center 15 times across 6 inspections in the last three years, including 1 food-safety citation; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on November 6, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Ownership type

For profit - Limited Liability company

Registered owners & officers

Nh3 Opco Holdco Llc

Direct owner — 100% stake — since 2022

Dwight Mortgage Trust Llc

Security-interest holder — since 2022

Esnh Llc

Indirect owner — since 2022

Jpnh Llc

Indirect owner — since 2022

Matera Health Llc

Operational control — since 2022

Pepper, Yehuda

Indirect owner · Operational control — since 2022

Schwarcz, Eli

Indirect owner · Operational control — since 2022

Regulatory standing

Licensed / certified since

1996-10-01

CMS overall rating

3 of 5 stars

Health deficiencies

2 at the last standard inspection

Federal fines

None on record

Last standard inspection

2026-08-06

Nurse staffing

3.4 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$370 per day (≈ $11,250/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

43% Medicaid · 15% Medicare · 42% private/other

Occupancy

90% (fiscal year 2023)

Vs. state median

18% below the NH median of $451/day — full state cost breakdown

Services & coverage

Licensed beds

126

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

entrance and parking

Visiting hours

Daily Open 24 hours

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-11-06. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 1 food-safety citation on its three-year record — flagged below among the inspections.

2026-08-06Health inspection2 citations

F-0761

D · No harm found

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2026-08-19

F-0880

F · No harm found

Provide and implement an infection prevention and control program.

Corrected 2026-08-17

2025-07-31Health inspection2 citations

F-0605

D · No harm found

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

Corrected 2025-08-30

F-0812

E · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2025-09-02

4 earlier / fire-safety inspections (11 citations)

2024-06-20Health inspection3 citations

F-0658

D · No harm found

Ensure services provided by the nursing facility meet professional standards of quality.

Corrected 2024-07-26

F-0758

D · No harm found

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Corrected 2024-07-12

F-0880

E · No harm found

Provide and implement an infection prevention and control program.

Corrected 2024-06-25

2026-08-06Fire-safety inspection2 citations

K-0363

D · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2026-09-02

K-0761

C · No harm found

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

Corrected 2026-09-02

2025-07-31Fire-safety inspection5 citations

K-0325

C · No harm found

Have properly installed hallway dispensers for alcohol-based hand rub.

Corrected 2025-08-20

K-0353

D · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2025-09-12

K-0712

C · No harm found

Have simulated fire drills held at unexpected times.

Corrected 2025-08-30

K-0918

D · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2025-09-12

K-0923

C · No harm found

Have proper medical gas storage and administration areas.

Corrected 2025-08-20

2024-06-20Fire-safety inspection1 citation

K-0918

E · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2024-07-08

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 305079.

Quality of care & staffing

How it compares in New Hampshire.

Inspection citations, 3 years

More than 32% of nursing homes in the state

State median: 21

Federal fines, 3 years

No federal fines on record

State median: $0

Nurse staffing, hours per resident per day

3.4

Higher than 31% of nursing homes in the state

State median: 3.7

Nursing staff turnover, annual

42%

Higher than 48% of nursing homes in the state

State median: 43%

Resident outcomes

On 21 federal quality measures, this facility does better than the New Hampshire average on 12 and worse on 4. Differences within 10% of the average are shown as near average.

Long-stay residents	This facility	State	US	Compared with state
Need for help with daily activities has increased	7.5%	22.3%	13.5%	Better than state
Lose too much weight	7.5%	5.2%	5.1%	Worse than state
With a catheter inserted and left in their bladder	0.6%	0.9%	0.7%	Better than state
With a urinary tract infection	2.2%	2.2%	1.5%	Near state average
Have depressive symptoms	21.6%	15.8%	13.5%	Worse than state
Were physically restrained	0.0%	0.1%	0.1%	Better than state
Experiencing one or more falls with major injury	5.5%	4.5%	3.2%	Worse than state
Assessed and appropriately given the pneumococcal vaccine	100.0%	97.7%	93.7%	Near state average
Ability to walk independently worsened	7.7%	15.8%	12.7%	Better than state
Received an antianxiety or hypnotic medication	24.3%	19.1%	19.5%	Worse than state
Assessed and appropriately given the seasonal influenza vaccine	99.1%	97.8%	95.3%	Near state average
With pressure ulcers	2.8%	4.3%	4.5%	Better than state
With new or worsened bowel or bladder incontinence	16.7%	25.4%	18.3%	Better than state
Received an antipsychotic medication	16.3%	17.9%	15.4%	Near state average
Hospitalizations per 1000 long-stay resident days	1.27	1.72	1.81	Better than state
Outpatient emergency department visits per 1000 long-stay resident days	1.33	1.88	1.69	Better than state

Short-stay residents	This facility	State	US	Compared with state
Assessed and appropriately given the pneumococcal vaccine	96.1%	87.1%	82.3%	Better than state
Newly received an antipsychotic medication	0.0%	1.2%	1.5%	Better than state
Were assessed and appropriately given the seasonal influenza vaccine	95.1%	85.7%	80.1%	Better than state
Were rehospitalized after a nursing home admission	16.5%	21.8%	23.4%	Better than state
Had an outpatient emergency department visit	14.0%	13.0%	11.8%	Near state average

Source: CMS MDS and Medicare claims quality measures, measure period 2025Q3-2026Q2. Averages are computed from all nursing homes reporting each measure.

Cited more than once

The same rule cited at separate inspections can point to a problem that wasn't fully fixed.

F-0880 2 inspections. Provide and implement an infection prevention and control program.
K-0918 2 inspections. Have generator or other power source capable of supplying service within 10 seconds.

What its owners also hold

Jpnh Llc has an ownership stake on file at 9 nursing homes, averaging 2.7 of 5 on CMS's overall rating.
Esnh Llc has an ownership stake on file at 9 nursing homes, averaging 2.7 of 5 on CMS's overall rating.
Nh3 Opco Holdco Llc has an ownership stake on file at 3 nursing homes, averaging 3.3 of 5 on CMS's overall rating.

Source: CMS ownership filings. Shows organizations with an ownership stake; people are left out.

Verify & compare

Where to check, and what's nearby.

Who to contact in New Hampshire

Licensing: New Hampshire Department of Health and Human Services, Health Facilities Administration
Eldercare Locator: 800-677-1116, a federal service for local aging help.

Nearest emergency hospitals

Elliot Hospital, about 1.4 miles. CMS rating 2 of 5.
Parkland Medical Center, about 9.0 miles. CMS rating 4 of 5.
Southern Nh Medical Center, about 16 miles. CMS rating 2 of 5.

Source: CMS Hospital General Information. Straight-line distance.

Nearby facilities with inspection records

Holy Cross Health Center, Manchester, about 1.2 miles. CMS rating 5 of 5.
St Joseph Residence, Manchester, about 1.3 miles. CMS rating 4 of 5.
Hanover Hill Health Care Center, Manchester, about 1.3 miles. CMS rating 4 of 5.
Saint Teresa Rehabilitation & Nursing Center, Manchester, about 1.5 miles. CMS rating 2 of 5.
Mount Carmel Rehabilitation and Nursing Center, Manchester, about 2.3 miles. CMS rating 3 of 5.

Visitor reviews

What people say on Google.

4.474 ratings on Google

★★★★★Steven Murphy · 2026-07-03 · via Google
“I have visited my brother in law a few times and the facility has always been clean and orderly. The staff is very friendly and accommodating! My brother in law tells me it is not just when I visit. They are always that way. He just loves the staff.”

★★★★★Stephanie Maldonado · 2026-02-07 · via Google
“I completed my clinicals here while attending MCC and becoming certified as an LNA, and I had such a wonderful experience at this facility. Even though I don’t have family members here personally, I was able to see firsthand how truly well the staff cares for every single resident. The residents were always well taken care of, treated with respect, and genuinely engaged in activities. It wasn’t j…”

★★★★★Marc Johnson · 2026-08-02 · via Google
“I was welcomed and directed to the person I wanted to see. The staff was extremely friendly and helpful. Information I requested about visiting or client leaving premises were answered swiftly and satisfactorily.”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

Locked

The 15 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

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Citations, owner history, lawsuits — decoded into one PDF.

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-11-06

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

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