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Nursing homeFAID #2816

Legacy Hilo Rehabilitation & Nursing Center

563 KAUMANA DRIVE, HILO, HI, 96720

(808) 498-0184

www.ohanapacific.com/legacy-hilo

100 licensed beds

★★★★★1/5CMS Five-Star overall1/5 health inspections3/5 staffing3/5 quality measuresSource: CMS Care Compare

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Photo of LEGACY HILO REHABILITATION & NURSING CENTER

Photo via Google · Teana Kahoohanohano

Address

563 Kaumana Drive

Hilo, HI 96720

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Public record summary

What we can show you for free.

Bed capacity

100

CMS facility ID

125065

Care type

Nursing home

County

Hawaii

Facility name

Legacy Hilo Rehabilitation & Nursing Center

Street address

563 KAUMANA DRIVE

City / state / ZIP

Hilo, HI 96720

Phone

(808) 498-0184

Website

www.ohanapacific.com/legacy-hilo

About this facility — Legacy Hilo Rehabilitation & Nursing Center

Legacy Hilo Rehabilitation & Nursing Center is a Medicare/Medicaid-certified skilled nursing facility in Hilo, Hawaii. It is licensed for 100 beds — close to the median for skilled nursing facilities in Hawaii (94 beds).

It is one of 12 senior care facilities in Hilo and 43 skilled nursing facilities across Hawaii. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Legacy Hilo Rehabilitation & Nursing Center 39 times across 9 inspections in the last three years, including 2 food-safety citations, and CMS has imposed $16,350 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company

Ohana Pacific Management Co.

Ownership type

For profit - Limited Liability company

Registered owners & officers

First Hawaiian Bank

Mortgage holder — since 2019

Hata, Randall

Operational control · Additional disclosable party — since 2020

Kishaba, Richard

Indirect owner · Officer · Operational control · Additional disclosable party — since 2019

Kishaba, Sandra

Owner of a disclosable party — since 2025

Lore, Andrew

Operational control · Additional disclosable party — since 2022

Mcclennon, Pamela

Operational control · Additional disclosable party — since 2025

Morikuni, Suanne

Operational control · Additional disclosable party — since 2020

Ohana Pacific Management Company Inc

Direct owner · Operational control · Additional disclosable party — since 2020

Pitcher, Kerry

Operational control · Additional disclosable party — since 2023

Richard S. Kishaba 2010 Dynasty Trust

Indirect owner · Additional disclosable party — since 2010

Smith, Toby

Additional disclosable party — since 2023

Regulatory standing

Licensed / certified since

2016-01-20

CMS overall rating

1 of 5 stars

Health deficiencies

10 at the last standard inspection

Federal fines

$16,350 total

Last standard inspection

2026-02-27

Nurse staffing

3.7 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$649 per day (≈ $19,730/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

70% Medicaid · 8% Medicare · 23% private/other

Occupancy

78% (fiscal year 2023)

Vs. state median

11% above the HI median of $585/day — full state cost breakdown

Services & coverage

Licensed beds

100

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

entrance and parking

Visiting hours

Daily Open 24 hours

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 2 food-safety citations on its three-year record — flagged below among the inspections.

2026-02-27Health inspectionComplaint-triggered10 citations

F-0627

D · No harm foundFrom a complaint

Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.

Corrected 2026-03-24

F-0655

E · No harm found

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

Corrected 2026-05-09

F-0656

D · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2026-03-24

F-0657

D · No harm found

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2026-03-24

F-0686

G · Actual harm

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Corrected 2026-03-24

F-0688

E · No harm found

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

Corrected 2026-05-09

F-0689

D · No harm found

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2026-03-24

F-0760

D · No harm found

Ensure that residents are free from significant medication errors.

Corrected 2026-03-24

F-0761

D · No harm found

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2026-03-24

F-0812

F · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2026-03-24

2024-10-25Health inspection8 citations

F-0558

D · No harm found

Reasonably accommodate the needs and preferences of each resident.

Corrected 2024-11-15

F-0584

D · No harm found

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2024-11-15

F-0623

F · No harm found

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Corrected 2024-11-15

F-0656

D · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2024-11-15

F-0690

D · No harm found

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Corrected 2024-11-15

F-0755

D · No harm found

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Corrected 2024-11-15

F-0761

D · No harm found

Corrected 2024-11-15

F-0880

D · No harm found

Provide and implement an infection prevention and control program.

Corrected 2024-11-15

3 earlier / fire-safety inspections (21 citations)

2024-07-10Health inspectionComplaint-triggered2 citations

F-0726

D · No harm foundFrom a complaint

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

Corrected 2024-08-09

F-0755

D · No harm foundFrom a complaint

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Corrected 2024-08-09

2023-10-30Health inspectionComplaint-triggered14 citations

F-0558

D · No harm found

Reasonably accommodate the needs and preferences of each resident.

Corrected 2023-12-08

F-0580

D · No harm found

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Corrected 2023-12-08

F-0607

D · No harm foundFrom a complaint

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Corrected 2023-12-08

F-0623

D · No harm found

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Corrected 2023-12-08

F-0625

D · No harm found

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

Corrected 2023-12-08

F-0641

D · No harm found

Ensure each resident receives an accurate assessment.

Corrected 2023-12-08

F-0655

D · No harm found

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

Corrected 2023-12-08

F-0656

E · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2023-12-08

F-0676

D · No harm found

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

Corrected 2023-12-08

F-0679

D · No harm found

Provide activities to meet all resident's needs.

Corrected 2023-12-08

F-0689

D · No harm found

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2023-12-08

F-0758

D · No harm found

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Corrected 2023-12-08

F-0812

E · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2023-12-08

F-0880

D · No harm found

Provide and implement an infection prevention and control program.

Corrected 2023-12-08

2026-02-27Fire-safety inspection5 citations

K-0345

F · No harm found

Have approved installation, maintenance and testing program for fire alarm systems.

Corrected 2026-07-20

K-0353

F · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2026-07-20

K-0362

D · No harm found

Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

Corrected 2026-07-20

K-0712

F · No harm found

Have simulated fire drills held at unexpected times.

Corrected 2026-07-20

K-0923

D · No harm found

Have proper medical gas storage and administration areas.

Corrected 2026-07-20

Federal penalties

2026-02-27Fine$16,350

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 125065.

Visitor reviews

What people say on Google.

3.619 ratings on Google

★★★★★willy akau · 2026-05-20 · via Google
“This was absolutely the best place to recover from the staff to the aides and doctors plus’s da kine help with physical therapy and they also helped with mento therapy you know dakine hah us da patientz”

★★Jeff Mills · 2025-05-28 · via Google
“The facility is nice. The staff are friendly and professional. My low review comes from putting my 94 yr old mother in with a roommate who had an infectious cough. After her five day respite, she's now home achy and coughing.”

★★★★★Andrew Johnson · 2024-08-25 · via Google
“The staff are absolutely incredible! They all knew me by first name from day one and provided very thorough and professional care during my entire time at the facility. Whether the nurses, aides, physicians, physical therapists, anyone at the facility for that matter were amazing! Thank you all so much for everything that you do!!”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

Locked

The 39 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

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Citations, owner history, lawsuits — decoded into one PDF.

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-08-31

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered