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Nursing homeFAID #5396

Maine Veterans Home - Augusta

35 HEROES WAY, AUGUSTA, ME, 04330

(207) 622-2454

mainevets.org

108 licensed beds

★★★★★5/5CMS Five-Star overall4/5 health inspections5/5 staffing4/5 quality measuresSource: CMS Care Compare

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Photo via Google · Maine Veterans' Homes

Address

35 Heroes Way

Augusta, ME 04330

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Public record summary

What we can show you for free.

Bed capacity

108

CMS facility ID

205126

Care type

Nursing home

County

Kennebec

Facility name

Maine Veterans Home - Augusta

Street address

35 HEROES WAY

City / state / ZIP

Augusta, ME 04330

Phone

(207) 622-2454

Website

mainevets.org

About this facility — Maine Veterans Home - Augusta

Maine Veterans Home - Augusta is a Medicare/Medicaid-certified skilled nursing facility in Augusta, Maine. It is licensed for 108 beds — well above the median for skilled nursing facilities in Maine (72 beds).

It is one of 10 senior care facilities in Augusta and 78 skilled nursing facilities across Maine. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Maine Veterans Home - Augusta 27 times across 6 inspections in the last three years, including 1 food-safety citation; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company

Maine Veterans' Home

Ownership type

Non profit - Corporation

Registered owners & officers

Anderson, Jacob

Operational control · Additional disclosable party — since 2016

Armstrong, Angela

Director · Trustee — since 2024

Brawn, Christine

Director · Trustee — since 2024

Brooks, Kevin

Officer — since 2015

Burr, Heather

Director · Trustee — since 2021

Collins, Samuel

Director · Trustee — since 2022

Gagnon, Rebecca

Officer — since 2022

Gardner, Christopher

Director · Trustee — since 2022

Genest, Emil

Director · Trustee — since 2020

Heersink, Deirdre

Operational control · Additional disclosable party — since 2022

Jackson, Diane

Director · Trustee — since 2022

Klawitter, Brad

Officer — since 2024

Lagace, Donald

Director · Trustee — since 2020

Maine Veterans' Home

Operational control — since 2009

Meader, Melanie

Operational control — since 2023

Miller, Bridget

Director · Trustee — since 2024

Pooler, Michael

Director · Trustee — since 2024

Richmond, David

Director · Trustee — since 2018

Sanpedro, Steven

Director · Trustee — since 2015

Schwetz, Julie

Director · Trustee — since 2020

Welch, Katherine

Operational control — since 2014

Regulatory standing

Federal court records

1 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)

Licensed / certified since

1993-01-01

CMS overall rating

5 of 5 stars

Health deficiencies

6 at the last standard inspection

Federal fines

None on record

Last standard inspection

2025-11-18

Nurse staffing

6.6 hours per resident per day

Cost & payer profile (FY2024 cost report)

Average billed charges

$2,063 per day (≈ $62,720/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

33% Medicaid · 2% Medicare · 65% private/other

Occupancy

93% (fiscal year 2024)

Vs. state median

367% above the ME median of $442/day — full state cost breakdown

Services & coverage

Licensed beds

108

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

entrance and parking

Visiting hours

Daily Open 24 hours

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 1 food-safety citation on its three-year record — flagged below among the inspections.

2025-11-18Health inspection6 citations

F-0580

E · No harm found

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Corrected 2025-12-19

F-0584

E · No harm found

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2025-12-19

F-0605

D · No harm found

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

Corrected 2025-12-19

F-0656

D · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2025-12-19

F-0684

D · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2025-12-19

F-0812

E · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2025-12-19

2024-10-23Health inspection4 citations

F-0578

E · No harm found

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

Corrected 2025-01-07

F-0582

D · No harm found

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

Corrected 2025-01-07

F-0656

D · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2025-01-07

F-0880

E · No harm found

Provide and implement an infection prevention and control program.

Corrected 2025-01-07

4 earlier / fire-safety inspections (17 citations)

2023-01-26Health inspection2 citations

F-0578

D · No harm found

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

Corrected 2023-03-03

F-0641

B · No harm found

Ensure each resident receives an accurate assessment.

Corrected 2023-03-02

2025-11-18Fire-safety inspection6 citations

E-0015

F · No harm found

Address subsistence needs for staff and patients.

Corrected 2025-12-19

K-0211

D · No harm found

Keep aisles, corridors, and exits free of obstruction in case of emergency.

Corrected 2025-12-19

K-0222

E · No harm found

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

Corrected 2025-12-19

K-0321

D · No harm found

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Corrected 2025-12-19

K-0372

D · No harm found

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Corrected 2025-12-19

K-0511

E · No harm found

Have properly installed electrical wiring and gas equipment.

Corrected 2025-12-19

2024-10-23Fire-safety inspection4 citations

K-0161

E · No harm found

Use approved construction type or materials.

Corrected 2024-11-22

K-0211

E · No harm found

Keep aisles, corridors, and exits free of obstruction in case of emergency.

Corrected 2024-11-22

K-0222

F · No harm found

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

Corrected 2024-12-19

K-0363

D · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2024-11-22

2023-01-26Fire-safety inspection5 citations

K-0161

D · No harm found

Use approved construction type or materials.

Corrected 2023-02-21

K-0211

D · No harm found

Keep aisles, corridors, and exits free of obstruction in case of emergency.

Corrected 2023-03-01

K-0232

F · No harm found

Have corridors or aisles that are unobstructed and are at least 8 feet in width.

Corrected 2023-02-21

K-0321

E · No harm found

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Corrected 2023-02-21

K-0351

D · No harm found

Install an approved automatic sprinkler system.

Corrected 2023-02-21

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 205126.

Visitor reviews

What people say on Google.

4.020 ratings on Google

★★★★Ellen Freeman · 2026-05-25 · via Google
“Good care and a clean, updated facility.”

★★★★★Tom Butts · 2017-02-08 · via Google
“I can't say enough good things about this place. My dad spent his final two weeks at this home and they treated him with such kindness and respect. The nurses were so professional and patient with him. When my dad's body was removed from his room, the veterans lined up along the hall and saluted and the nurses held their hands over their hearts. It was something I will never forget.”

★★★★★Alli MacDonald · 2025-07-27 · via Google
“I went to visit. I was so impressed. Staff give one-on-one care because there is a smaller ratio of clients.”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

Locked

The 27 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

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Citations, owner history, lawsuits — decoded into one PDF.

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-08-31

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered