Home›Browse›Maine›Waterville›Oak Grove Center

Nursing homeFAID #5375

Oak Grove Center

27 COOL ST, WATERVILLE, ME, 04901

(207) 873-0721

90 licensed beds

CMS rates Oak Grove Center 1 out of 5 overall. Federal inspectors issued 71 citations across 12 inspections in the last three years, with $14,056 in fines. Listing last updated 2026-11-06.

★★★★★1/5CMS Five-Star overall1/5 health inspections4/5 staffing3/5 quality measuresSource: CMS Care Compare

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Address

27 Cool St

Waterville, ME 04901

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Public record summary

What we can show you for free.

Bed capacity

CMS facility ID

205091

Care type

Nursing home

County

Kennebec

Facility name

Oak Grove Center

Street address

27 COOL ST

City / state / ZIP

Waterville, ME 04901

Phone

(207) 873-0721

About this facility — Oak Grove Center

Oak Grove Center is a Medicare/Medicaid-certified skilled nursing facility in Waterville, Maine. It is licensed for 90 beds — above the median for skilled nursing facilities in Maine (72 beds).

It is one of 8 senior care facilities in Waterville and 78 skilled nursing facilities across Maine. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

It is listed as part of Genesis Healthcare, a group of 183 facilities on this site.

Federal inspectors have cited Oak Grove Center 71 times across 12 inspections in the last three years, including 2 food-safety citations, and CMS has imposed $14,056 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on November 6, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company

Genesis Healthcare

Ownership type

For profit - Corporation

Registered owners & officers

Genesis Healthcare of Maine Llc

Direct owner — 100% stake — since 2012

Berg, Michael

Officer — since 2012

Bridgeford, Laura

Officer — since 2024

Fc-gen Operations Investment Llc

Indirect owner — since 2011

Gen Operations I Llc

Indirect owner — since 2011

Gen Operations Ii Llc

Indirect owner — since 2011

Genesis Healthcare Inc

Indirect owner — since 2015

Genesis Healthcare Llc

Indirect owner — since 2011

Genesis Holdings Llc

Indirect owner — since 2015

Ghc Holdings Llc

Indirect owner — since 2008

Matones, Laura

Operational control · Additional disclosable party — since 2024

Mendelson, Avi

Officer — since 2024

Stevenson, Megan

Operational control · Additional disclosable party — since 2024

Sun Healthcare Group Inc

Indirect owner — since 2015

Whitman, Arnold

Indirect owner — since 2011

Regulatory standing

Federal court records

20 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)

Licensed / certified since

1993-01-01

CMS overall rating

1 of 5 stars

Health deficiencies

9 at the last standard inspection

Federal fines

$14,056 total

Last standard inspection

2026-06-04

Nurse staffing

4.0 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$650 per day (≈ $19,760/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

67% Medicaid · 13% Medicare · 20% private/other

Occupancy

59% (fiscal year 2023)

Vs. state median

47% above the ME median of $442/day — full state cost breakdown

Services & coverage

Licensed beds

Medicare

Accepted

Medicaid

Accepted

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report · last verified 2026-11-06. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 2 food-safety citations on its three-year record — flagged below among the inspections.

2026-06-04Health inspectionComplaint-triggered8 citations

F-0552

D · No harm found

Ensure that residents are fully informed and understand their health status, care and treatments.

Corrected 2026-07-13

F-0584

E · No harm found

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2026-07-13

F-0628

D · No harm foundFrom a complaint

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

Corrected 2026-07-13

F-0725

E · No harm found

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

Corrected 2026-07-13

F-0742

D · No harm foundFrom a complaint

Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.

Corrected 2026-07-13

F-0755

E · No harm found

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Corrected 2026-07-13

F-0842

D · No harm foundFrom a complaint

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2026-07-13

F-0880

D · No harm found

Provide and implement an infection prevention and control program.

Corrected 2026-07-13

2026-01-29Health inspectionComplaint-triggered1 citation

F-0551

D · No harm foundFrom a complaint

Give the resident's representative the ability to exercise the resident's rights.

Corrected 2026-03-24

7 earlier / fire-safety inspections (62 citations)

2025-03-24Health inspectionComplaint-triggered18 citations

F-0578

D · No harm found

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

Corrected 2025-05-07

F-0584

E · No harm found

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2025-05-07

F-0623

B · No harm found

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Corrected 2025-05-07

F-0625

B · No harm found

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

Corrected 2025-05-07

F-0644

D · No harm found

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

Corrected 2025-05-07

F-0656

E · No harm foundFrom a complaint

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2025-06-19

F-0657

D · No harm found

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2025-05-07

F-0689

D · No harm found

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2025-05-07

F-0695

E · No harm found

Provide safe and appropriate respiratory care for a resident when needed.

Corrected 2025-05-07

F-0699

E · No harm found

Provide care or services that was trauma informed and/or culturally competent.

Corrected 2025-05-07

F-0725

E · No harm found

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

Corrected 2025-05-07

F-0755

E · No harm found

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Corrected 2025-05-07

F-0758

D · No harm found

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Corrected 2025-06-19

F-0761

E · No harm found

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2025-06-19

F-0814

E · No harm foundFood safety

Dispose of garbage and refuse properly.

Corrected 2025-05-07

F-0842

E · No harm found

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2025-06-19

F-0867

E · No harm found

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

Corrected 2025-06-19

F-0880

E · No harm found

Provide and implement an infection prevention and control program.

Corrected 2025-06-19

2024-05-29Health inspectionComplaint-triggered16 citations

F-0557

D · No harm foundFrom a complaint

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

Corrected 2024-07-09

F-0558

D · No harm foundFrom a complaint

Reasonably accommodate the needs and preferences of each resident.

Corrected 2024-07-09

F-0626

D · No harm foundFrom a complaint

Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.

Corrected 2024-07-09

F-0646

D · No harm foundFrom a complaint

Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.

Corrected 2024-07-09

F-0656

D · No harm foundFrom a complaint

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2024-07-09

F-0689

K · Immediate jeopardyFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2024-09-27

F-0842

D · No harm foundFrom a complaint

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2024-07-09

F-0843

D · No harm foundFrom a complaint

Have an agreement with at least one or more hospitals certified by Medicare or Medicaid to make sure residents can be moved quickly to the hospital when they need medical care.

Corrected 2024-09-27

F-0865

E · No harm foundFrom a complaint

Have a plan that describes the process for conducting QAPI and QAA activities.

Corrected 2024-09-27

F-0868

E · No harm foundFrom a complaint

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

Corrected 2024-09-27

F-0880

D · No harm foundFrom a complaint

Provide and implement an infection prevention and control program.

Corrected 2024-07-09

F-0921

E · No harm foundFrom a complaint

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Corrected 2024-07-09

F-0941

E · No harm foundFrom a complaint

Develop, implement, and/or maintain an effective training program that includes effective communications for direct care staff members.

Corrected 2024-09-27

F-0944

E · No harm foundFrom a complaint

Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.

Corrected 2024-09-27

F-0946

E · No harm foundFrom a complaint

Provide training in compliance and ethics.

Corrected 2024-09-27

F-0949

D · No harm foundFrom a complaint

Provide behavior health training consistent with the requirements and as determined by a facility assessment.

Corrected 2024-09-27

2024-02-27Health inspectionComplaint-triggered1 citation

F-0880

E · No harm foundFrom a complaint

Provide and implement an infection prevention and control program.

Corrected 2024-03-26

2024-02-01Health inspectionComplaint-triggered15 citations

F-0584

E · No harm found

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2024-03-13

F-0625

B · No harm found

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

Corrected 2024-03-13

F-0655

E · No harm found

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

Corrected 2024-03-13

F-0656

D · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2024-03-13

F-0679

E · No harm found

Provide activities to meet all resident's needs.

Corrected 2024-03-13

F-0689

D · No harm found

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2024-03-13

F-0692

D · No harm found

Provide enough food/fluids to maintain a resident's health.

Corrected 2024-03-13

F-0698

D · No harm found

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Corrected 2024-03-13

F-0725

E · No harm foundFrom a complaint

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

Corrected 2024-03-13

F-0730

E · No harm found

Observe each nurse aide's job performance and give regular training.

Corrected 2024-03-13

F-0812

F · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2024-03-13

F-0842

E · No harm foundFrom a complaint

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2024-03-13

F-0880

E · No harm found

Provide and implement an infection prevention and control program.

Corrected 2024-03-13

F-0908

E · No harm found

Keep all essential equipment working safely.

Corrected 2024-03-13

F-0947

D · No harm found

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

Corrected 2024-03-13

2026-06-04Fire-safety inspection5 citations

K-0211

E · No harm found

Keep aisles, corridors, and exits free of obstruction in case of emergency.

Corrected 2026-07-10

K-0353

E · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2026-07-10

K-0363

E · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2026-08-03

K-0920

E · No harm found

Ensure proper usage of power strips and extension cords.

Corrected 2026-07-10

K-0923

D · No harm found

Have proper medical gas storage and administration areas.

Corrected 2026-07-10

2025-03-24Fire-safety inspection4 citations

K-0321

D · No harm found

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Corrected 2025-04-09

K-0363

E · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2025-04-09

K-0372

D · No harm found

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Corrected 2025-04-09

K-0911

D · No harm found

Meet requirements for the installation and maintenance of electrical systems.

Corrected 2025-04-09

2024-02-01Fire-safety inspection3 citations

K-0321

C · No harm found

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Corrected 2024-02-07

K-0761

C · No harm found

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

Corrected 2024-02-07

K-0911

C · No harm found

Meet requirements for the installation and maintenance of electrical systems.

Corrected 2024-02-07

Federal penalties

2024-05-29Fine$14,056

2024-05-29Medicare payment denial — 29 days

2024-03-27Medicare payment denial — 6 days

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 205091.

Quality of care & staffing

How it compares in Maine.

Inspection citations, 3 years

More than 88% of nursing homes in the state

State median: 46

Federal fines, 3 years

$14,056

More than 78% of nursing homes in the state

State median: $0

Nurse staffing, hours per resident per day

4.0

Higher than 15% of nursing homes in the state

State median: 4.3

Nursing staff turnover, annual

45%

Higher than 49% of nursing homes in the state

State median: 45%

Resident outcomes

On 21 federal quality measures, this facility does better than the Maine average on 9 and worse on 7. Differences within 10% of the average are shown as near average.

Long-stay residents	This facility	State	US	Compared with state
Need for help with daily activities has increased	11.4%	24.3%	13.5%	Better than state
Lose too much weight	6.3%	5.1%	5.1%	Worse than state
With a catheter inserted and left in their bladder	1.5%	0.9%	0.7%	Worse than state
With a urinary tract infection	3.7%	2.1%	1.5%	Worse than state
Have depressive symptoms	46.9%	11.7%	13.5%	Worse than state
Were physically restrained	0.0%	0.0%	0.1%
Experiencing one or more falls with major injury	2.0%	4.0%	3.2%	Better than state
Assessed and appropriately given the pneumococcal vaccine	98.4%	93.1%	93.7%	Near state average
Ability to walk independently worsened	14.7%	23.9%	12.7%	Better than state
Received an antianxiety or hypnotic medication	14.8%	17.6%	19.5%	Better than state
Assessed and appropriately given the seasonal influenza vaccine	98.6%	95.9%	95.3%	Near state average
With pressure ulcers	5.1%	4.4%	4.5%	Worse than state
With new or worsened bowel or bladder incontinence	28.6%	28.2%	18.3%	Near state average
Received an antipsychotic medication	26.1%	19.5%	15.4%	Worse than state
Hospitalizations per 1000 long-stay resident days	0.48	1.26	1.81	Better than state
Outpatient emergency department visits per 1000 long-stay resident days	1.48	1.75	1.69	Better than state

Short-stay residents	This facility	State	US	Compared with state
Assessed and appropriately given the pneumococcal vaccine	91.9%	72.7%	82.3%	Better than state
Newly received an antipsychotic medication	3.0%	1.5%	1.5%	Worse than state
Were assessed and appropriately given the seasonal influenza vaccine	88.4%	77.2%	80.1%	Better than state
Were rehospitalized after a nursing home admission	13.3%	20.6%	23.4%	Better than state
Had an outpatient emergency department visit	15.2%	15.4%	11.8%	Near state average

Source: CMS MDS and Medicare claims quality measures, measure period 2025Q3-2026Q2. Averages are computed from all nursing homes reporting each measure.

Cited more than once

The same rule cited at separate inspections can point to a problem that wasn't fully fixed.

F-0880 5 inspections. Provide and implement an infection prevention and control program.
F-0842 4 inspections. Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
F-0584 3 inspections. Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
F-0725 3 inspections. Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
F-0656 3 inspections. Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F-0689 3 inspections. Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

What its owners also hold

Genesis Healthcare Llc has an ownership stake on file at 164 nursing homes, averaging 2.4 of 5 on CMS's overall rating.
Gen Operations Ii Llc has an ownership stake on file at 164 nursing homes, averaging 2.4 of 5 on CMS's overall rating.
Gen Operations I Llc has an ownership stake on file at 164 nursing homes, averaging 2.4 of 5 on CMS's overall rating.
Genesis Healthcare Inc has an ownership stake on file at 161 nursing homes, averaging 2.4 of 5 on CMS's overall rating.

Source: CMS ownership filings. Shows organizations with an ownership stake; people are left out.

Verify & compare

Where to check, and what's nearby.

Who to contact in Maine

Licensing: Maine Department of Health and Human Services, Division of Licensing and Certification (DLC)
Long-Term Care Ombudsman: 800-499-0229. A free advocate for residents and families.
Adult Protective Services: 800-624-8404. Some states send facility cases to licensing instead. In an emergency, call 911.
Eldercare Locator: 800-677-1116, a federal service for local aging help.

Nearest emergency hospitals

Redington Fairview General Hospital, about 15 miles. CMS rating 2 of 5.
Togus Va Medical Center, about 19 miles. CMS rating 4 of 5.
Northern Light Sebasticook Valley Hospital, about 22 miles. CMS rating 2 of 5.

Source: CMS Hospital General Information. Straight-line distance.

Nearby facilities with inspection records

Lakewood a Continuing Care Center, Waterville, about 1.0 miles. CMS rating 2 of 5.
Waterville Center for Health and Rehab, Waterville, about 1.9 miles. CMS rating 2 of 5.
Maine Veterans Home - Augusta, Augusta, about 14 miles. CMS rating 5 of 5.
Woodlawn Rehabilitation & Nursing Center, Skowhegan, about 15 miles. CMS rating 1 of 5.
Cedar Ridge Center, Skowhegan, about 17 miles. CMS rating 3 of 5.

Inside your report

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Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

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Inspection citations — last 5 years

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The 71 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

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Citations, owner history, lawsuits — decoded into one PDF.

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-11-06

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered