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Nursing homeFAID #746632

Massachusetts Veterans Home At Holyoke

110 CHERRY STREET, HOLYOKE, MA, 01040
(413) 552-4737
www.mass.gov/orgs/soldiers-home-in-holyoke
128 licensed beds

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Photo of MASSACHUSETTS VETERANS HOME AT HOLYOKE
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Public record summary

What we can show you for free.
Bed capacity
128
CMS facility ID
225786
Care type
Nursing home
County
Hampden
Facility name
Massachusetts Veterans Home At Holyoke
Street address
110 CHERRY STREET
City / state / ZIP
Holyoke, MA 01040
Phone
(413) 552-4737
Website
www.mass.gov/orgs/soldiers-home-in-holyoke

About this facility — Massachusetts Veterans Home At Holyoke

Massachusetts Veterans Home At Holyoke is a Medicare/Medicaid-certified skilled nursing facility in Holyoke, Massachusetts. It is licensed for 128 beds — close to the median for skilled nursing facilities in Massachusetts (123 beds).

It is one of 14 senior care facilities in Holyoke and 341 skilled nursing facilities across Massachusetts. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Massachusetts Veterans Home At Holyoke 6 times across 2 inspections in the last three years; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Ownership type
Government - State

Registered owners & officers

Dietzen, Diane
Operational control · Additional disclosable party — since 2025
Lazo, Michael
Operational control · Additional disclosable party — since 2025
Santiago, Jon
Operational control · Additional disclosable party — since 2025
The Commonwealth of Massachusetts
Operational control · Additional disclosable party — since 2025

Regulatory standing

Licensed / certified since
2025-04-14
Federal fines
None on record
Last standard inspection
2025-02-28
Nurse staffing
8.2 hours per resident per day

Services & coverage

Licensed beds
128
Medicare
Accepted
Medicaid
Accepted
Wheelchair accessible
entrance and parking
Visiting hours
Daily Open 24 hours
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

CleanNo food-safety or dietary citations in the last three years of federal inspections.
2025-02-28Health inspection6 citations
F-0550
D · No harm found
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected 2025-04-14
F-0585
E · No harm found
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected 2025-04-14
F-0658
D · No harm found
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected 2025-04-14
F-0692
D · No harm found
Provide enough food/fluids to maintain a resident's health.
Corrected 2025-04-14
F-0880
D · No harm found
Provide and implement an infection prevention and control program.
Corrected 2025-04-14
F-0948
E · No harm found
Ensure that paid feeding assistants have the training they need.
Corrected 2025-04-14
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 225786.

Visitor reviews

What people say on Google.
3.438 ratings on Google
★★★★barbara stewart · 2026-05-24 · via Google

“Very clean, very friendly staff. Only one elevator working”

★★★Bill Bump · 2017-11-24 · via Google

“Seems like a good place with a lot of good intentions, but a real chore to get any dental work done. I originally went there to have some work done on a specific tooth that I was told by 2 dental offices needed a root canal. 3 months and a lot of pain later, I’m still waiting... First, I needed a physical ( which was just done at the Pittsfield VA) , then an inspection??, then I need a cleaning an…”

★★★★★This Guy · 2018-09-08 · via Google

“I regularly bring patients to nursing home facilities and this is one of the only places I would ever consider sending a loved one. The staff are great, the facility is clean and welcoming, and, most importantly, the patients I take there agree.”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier
Prior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more

Inspection citations — last 5 years

Locked
The 6 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only
Active civil suits
#
Federal dockets
CDC infection data
Unlock the full file
Citations, owner history, lawsuits — decoded into one PDF.
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Original records

Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-08-31
Source
Google Business Profile
Photos, reviews & hours
Displayed with attribution · refreshed on re-run
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered