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Nursing homeFAID #5695

Regalcare At Holyoke

282 CABOT STREET, HOLYOKE, MA, 01040

(413) 538-7470

regalcareholyoke.com

102 licensed beds

★★★★★1/5CMS Five-Star overall2/5 health inspections2/5 staffing1/5 quality measuresSource: CMS Care Compare

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Photo via Google · jelafleur

Address

282 Cabot Street

Holyoke, MA 01040

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Public record summary

What we can show you for free.

Bed capacity

102

CMS facility ID

225232

Care type

Nursing home

County

Hampden

Facility name

Regalcare At Holyoke

Street address

282 CABOT STREET

City / state / ZIP

Holyoke, MA 01040

Phone

(413) 538-7470

Website

regalcareholyoke.com

About this facility — Regalcare At Holyoke

Regalcare At Holyoke is a Medicare/Medicaid-certified skilled nursing facility in Holyoke, Massachusetts. It is licensed for 102 beds — below the median for skilled nursing facilities in Massachusetts (123 beds).

It is one of 14 senior care facilities in Holyoke and 341 skilled nursing facilities across Massachusetts. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Regalcare At Holyoke 56 times across 9 inspections in the last three years, including 3 food-safety citations, and CMS has imposed $13,153 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company

Regalcare

Ownership type

For profit - Limited Liability company

Registered owners & officers

Rc Opco Holdco Llc

Direct owner — 100% stake — since 2022

Mirlis, Eliyahu

Indirect owner · Managing employee · Officer — 99% stake — since 2022

Regulatory standing

Federal court records

2 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)

Licensed / certified since

1974-03-31

CMS overall rating

1 of 5 stars

Health deficiencies

10 at the last standard inspection

Federal fines

$13,153 total

Last standard inspection

2025-06-25

Nurse staffing

3.6 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$366 per day (≈ $11,130/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

69% Medicaid · 11% Medicare · 20% private/other

Occupancy

87% (fiscal year 2023)

Vs. state median

25% below the MA median of $489/day — full state cost breakdown

Services & coverage

Licensed beds

102

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

entrance and parking

Visiting hours

Daily Open 24 hours

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 3 food-safety citations on its three-year record — flagged below among the inspections.

2025-06-25Health inspection10 citations

F-0638

D · No harm found

Assure that each resident’s assessment is updated at least once every 3 months.

Corrected 2025-07-31

F-0640

B · No harm found

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

Corrected 2025-07-31

F-0641

E · No harm found

Ensure each resident receives an accurate assessment.

Corrected 2025-07-31

F-0645

D · No harm found

PASARR screening for Mental disorders or Intellectual Disabilities

Corrected 2025-07-31

F-0658

D · No harm found

Ensure services provided by the nursing facility meet professional standards of quality.

Corrected 2025-07-31

F-0689

D · No harm found

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2025-07-31

F-0698

D · No harm found

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Corrected 2025-07-31

F-0760

E · No harm found

Ensure that residents are free from significant medication errors.

Corrected 2025-07-31

F-0842

D · No harm found

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2025-07-31

F-0880

D · No harm found

Provide and implement an infection prevention and control program.

Corrected 2025-07-31

2024-10-23Health inspectionComplaint-triggered1 citation

F-0609

D · No harm foundFrom a complaint

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Corrected 2024-11-01

7 earlier / fire-safety inspections (45 citations)

2024-05-24Health inspection17 citations

F-0585

D · No harm found

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

Corrected 2024-06-21

F-0607

D · No harm found

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Corrected 2024-06-21

F-0610

D · No harm found

Respond appropriately to all alleged violations.

Corrected 2024-06-21

F-0641

B · No harm found

Ensure each resident receives an accurate assessment.

Corrected 2024-06-21

F-0644

D · No harm found

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

Corrected 2024-06-21

F-0656

D · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2024-06-21

F-0685

D · No harm found

Assist a resident in gaining access to vision and hearing services.

Corrected 2024-06-21

F-0689

E · No harm found

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2024-06-21

F-0698

D · No harm found

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Corrected 2024-06-21

F-0725

F · No harm found

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

Corrected 2024-06-21

F-0730

D · No harm found

Observe each nurse aide's job performance and give regular training.

Corrected 2024-06-21

F-0740

D · No harm found

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

Corrected 2024-06-21

F-0804

E · No harm foundFood safety

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Corrected 2024-06-21

F-0812

E · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2024-06-21

F-0825

D · No harm found

Provide or get specialized rehabilitative services as required for a resident.

Corrected 2024-06-21

F-0835

E · No harm found

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

Corrected 2024-06-21

F-0926

F · No harm found

Have policies on smoking.

Corrected 2024-06-21

2023-10-12Health inspectionComplaint-triggered3 citations

F-0656

G · Actual harmFrom a complaint

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2023-11-01

F-0686

G · Actual harmFrom a complaint

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Corrected 2023-11-01

F-0842

D · No harm foundFrom a complaint

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2023-11-01

2023-09-27Health inspectionInfection control1 citation

F-0883

D · No harm found

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Corrected 2023-10-06

2023-02-21Health inspection12 citations

F-0550

D · No harm found

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2023-03-23

F-0572

D · No harm found

Give residents a notice of rights, rules, services and charges.

Corrected 2023-03-23

F-0584

D · No harm found

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2023-03-23

F-0644

D · No harm found

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

Corrected 2023-03-23

F-0656

E · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2023-03-23

F-0694

D · No harm found

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

Corrected 2023-03-23

F-0756

D · No harm found

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Corrected 2023-03-23

F-0758

D · No harm found

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Corrected 2023-03-23

F-0812

E · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2023-03-23

F-0825

D · No harm found

Provide or get specialized rehabilitative services as required for a resident.

Corrected 2023-03-23

F-0880

E · No harm found

Provide and implement an infection prevention and control program.

Corrected 2023-03-23

F-0924

D · No harm found

Put firmly secured handrails on each side of hallways.

Corrected 2023-03-23

2025-06-25Fire-safety inspection6 citations

K-0311

F · No harm found

Have an enclosure around a vertical opening shaft.

Corrected 2025-08-01

K-0321

D · No harm found

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Corrected 2025-08-01

K-0372

E · No harm found

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Corrected 2025-08-01

K-0712

F · No harm found

Have simulated fire drills held at unexpected times.

Corrected 2025-08-01

K-0781

D · No harm found

Have restrictions on the use of portable space heaters.

Corrected 2025-08-01

K-0918

F · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2025-08-01

2024-05-24Fire-safety inspection3 citations

K-0353

E · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2024-07-17

K-0521

E · No harm found

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Corrected 2024-07-17

K-0712

D · No harm found

Have simulated fire drills held at unexpected times.

Corrected 2024-07-17

2023-02-21Fire-safety inspection3 citations

E-0041

E · No harm found

Implement emergency and standby power systems.

Corrected 2023-03-24

K-0352

F · No harm found

Properly install and monitor supervisory attachments on automatic sprinkler systems.

Corrected 2023-03-28

K-0918

E · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2023-03-24

Federal penalties

2023-09-27Fine$13,153

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 225232.

Visitor reviews

What people say on Google.

3.531 ratings on Google

★Chrissy Cruz · 2026-05-25 · via Google
“They did not treat my sister in law right. They left her in the bed. They never started her physical therapy. Mind you thats why she was there. She was their for a little over a week. Her and her husband decided to take her home. At first they didnt want to let her go. She had to sign against doctors orders. She did. However when this happend no one woould help her get ready and would not let us u…”

★★★★★lee lissy · 2026-03-13 · via Google
“I would like to share my heartfelt appreciation for Pedro Ramos, who has been an exceptional CNA and a true blessing to our family. Pedro cares for my stepdad with remarkable kindness, patience, and professionalism. Every time he is with him, he treats him with dignity, compassion, and genuine respect, which means more to our family than words can fully express. Pedro goes above and beyond his du…”

★★★★★Adelaida Avila · 2026-03-07 · via Google
“I would like to express my sincere appreciation to the staff at Regal Care for the excellent service and care provided. Your dedication, professionalism, and kindness truly make a difference, and it is clear how committed you are to the well-being of the people you care for. I would especially like to recognize Darlene McConnell, Sol Rodriguez, and Pedro Ramos for their outstanding attention and s…”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

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Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

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The 56 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-08-31

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered