Home›Browse›Massachusetts›Holyoke›Mission Care At Holyoke

Nursing homeFAID #5845

Mission Care At Holyoke

35 HOLY FAMILY ROAD, HOLYOKE, MA, 01040

(413) 532-3246

www.missioncareatholyoke.com

125 licensed beds

★★★★★1/5CMS Five-Star overall1/5 health inspections3/5 staffing3/5 quality measuresSource: CMS Care Compare

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Address

35 Holy Family Road

Holyoke, MA 01040

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Public record summary

What we can show you for free.

Bed capacity

125

CMS facility ID

225480

Care type

Nursing home

County

Hampden

Facility name

Mission Care At Holyoke

Street address

35 HOLY FAMILY ROAD

City / state / ZIP

Holyoke, MA 01040

Phone

(413) 532-3246

Website

www.missioncareatholyoke.com

About this facility — Mission Care At Holyoke

Mission Care At Holyoke is a Medicare/Medicaid-certified skilled nursing facility in Holyoke, Massachusetts. It is licensed for 125 beds — close to the median for skilled nursing facilities in Massachusetts (123 beds).

It is one of 14 senior care facilities in Holyoke and 341 skilled nursing facilities across Massachusetts. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Mission Care At Holyoke 55 times across 12 inspections in the last three years, including 1 food-safety citation, and CMS has imposed $27,343 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company

Icare Health Network

Ownership type

For profit - Limited Liability company

Registered owners & officers

Active Investments Llc

Indirect owner — since 2021

Cohen, Jonathan

Indirect owner — since 2021

Commonwealth Capital Investors Llc

Indirect owner — since 2021

Preston Capital Investors Inc

Indirect owner — since 2021

Sebbag, Joseph

Indirect owner — since 2021

Thompson, Edin

Managing employee — since 2021

Vantage Capital Investors Llc

Indirect owner — since 2021

Wright, Christopher

Officer — since 2021

Regulatory standing

Licensed / certified since

1990-07-01

CMS overall rating

1 of 5 stars

Health deficiencies

15 at the last standard inspection

Federal fines

$27,343 total

Last standard inspection

2025-06-10

Nurse staffing

3.7 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$405 per day (≈ $12,310/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

88% Medicaid · 3% Medicare · 9% private/other

Occupancy

98% (fiscal year 2023)

Vs. state median

17% below the MA median of $489/day — full state cost breakdown

Services & coverage

Licensed beds

125

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

entrance and parking

Visiting hours

Daily Open 24 hours

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 1 food-safety citation on its three-year record — flagged below among the inspections.

2026-06-23Health inspectionComplaint-triggered1 citation

F-0607

D · No harm foundFrom a complaint

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Corrected 2026-06-03

2025-12-03Health inspectionComplaint-triggered2 citations

F-0580

D · No harm foundFrom a complaint

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Corrected 2025-11-18

F-0609

D · No harm foundFrom a complaint

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Corrected 2025-11-18

8 earlier / fire-safety inspections (52 citations)

2025-11-25Health inspectionComplaint-triggered3 citations

F-0603

G · Actual harmFrom a complaint

Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).

Corrected 2025-12-15

F-0607

D · No harm foundFrom a complaint

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Corrected 2025-12-15

F-0609

D · No harm foundFrom a complaint

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Corrected 2025-12-15

2025-06-10Health inspectionComplaint-triggered10 citations

F-0550

D · No harm found

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2025-07-25

F-0551

D · No harm foundFrom a complaint

Give the resident's representative the ability to exercise the resident's rights.

Corrected 2025-07-25

F-0584

D · No harm found

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2025-07-25

F-0646

D · No harm found

Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.

Corrected 2025-07-25

F-0689

D · No harm found

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2025-07-25

F-0692

D · No harm found

Provide enough food/fluids to maintain a resident's health.

Corrected 2025-07-25

F-0756

E · No harm found

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Corrected 2025-07-25

F-0790

D · No harm found

Provide routine and 24-hour emergency dental care for each resident.

Corrected 2025-07-25

F-0812

E · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2025-07-25

F-0880

D · No harm found

Provide and implement an infection prevention and control program.

Corrected 2025-07-25

2025-04-01Health inspectionComplaint-triggered2 citations

F-0656

J · Immediate jeopardyFrom a complaint

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2025-03-17

F-0689

J · Immediate jeopardyFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2025-03-17

2025-01-02Health inspectionComplaint-triggered1 citation

F-0557

D · No harm foundFrom a complaint

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

Corrected 2025-01-24

2024-04-02Health inspection6 citations

F-0695

D · No harm found

Provide safe and appropriate respiratory care for a resident when needed.

Corrected 2024-05-17

F-0698

D · No harm found

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Corrected 2024-05-17

F-0760

D · No harm found

Ensure that residents are free from significant medication errors.

Corrected 2024-05-17

F-0842

D · No harm found

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2024-05-17

F-0880

E · No harm found

Provide and implement an infection prevention and control program.

Corrected 2024-05-17

F-0926

D · No harm found

Have policies on smoking.

Corrected 2024-05-17

2023-01-03Health inspection19 citations

F-0550

D · No harm found

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2023-02-19

F-0558

D · No harm found

Reasonably accommodate the needs and preferences of each resident.

Corrected 2023-02-19

F-0561

D · No harm found

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

Corrected 2023-02-19

F-0580

D · No harm found

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Corrected 2023-02-19

F-0584

D · No harm found

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2023-02-19

F-0604

D · No harm found

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

Corrected 2023-02-19

F-0656

D · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2023-02-19

F-0686

D · No harm found

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Corrected 2023-02-19

F-0688

D · No harm found

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

Corrected 2023-02-19

F-0690

D · No harm found

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Corrected 2023-02-19

F-0695

D · No harm found

Provide safe and appropriate respiratory care for a resident when needed.

Corrected 2023-02-19

F-0698

D · No harm found

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Corrected 2023-02-19

F-0755

D · No harm found

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Corrected 2023-02-19

F-0756

D · No harm found

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Corrected 2023-02-19

F-0758

E · No harm found

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Corrected 2023-02-19

F-0760

G · Actual harm

Ensure that residents are free from significant medication errors.

Corrected 2023-01-03

F-0761

D · No harm found

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2023-02-19

F-0773

D · No harm found

Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.

Corrected 2023-02-19

F-0842

D · No harm found

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2023-02-19

2025-06-10Fire-safety inspection5 citations

K-0324

D · No harm found

Provide properly protected cooking facilities.

Corrected 2025-07-21

K-0353

D · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2025-07-21

K-0372

F · No harm found

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Corrected 2025-07-21

K-0712

F · No harm found

Have simulated fire drills held at unexpected times.

Corrected 2025-07-21

K-0918

F · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2025-07-21

2023-01-03Fire-safety inspection6 citations

E-0041

D · No harm found

Implement emergency and standby power systems.

Corrected 2023-01-27

K-0324

D · No harm found

Provide properly protected cooking facilities.

Corrected 2023-01-10

K-0345

C · No harm found

Have approved installation, maintenance and testing program for fire alarm systems.

Corrected 2023-01-16

K-0351

D · No harm found

Install an approved automatic sprinkler system.

Corrected 2023-01-16

K-0353

F · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2023-01-16

K-0918

D · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2023-01-27

Federal penalties

2025-11-25Fine$10,358

2025-04-01Fine$16,985

Total fines$27,343

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 225480.

Visitor reviews

What people say on Google.

4.117 ratings on Google

★★★★★sunshine thompson · 2026-06-24 · via Google
“I had a great experience so far, place in clean, the residents are attended to and the Cna’s are great. So far no complaints..”

★★★Fembot Xtreme · 2025-10-25 · via Google
“This is my personal opinion based on my own experience. My father currently resides at this facility. While it’s never easy having a loved one in a nursing home, I do believe he is in a generally safe and caring environment — or at least that is my hope and prayer. Caring for elderly residents is a huge responsibility, and I understand that things can happen. One evening, my father called me in a…”

★★★★★Ed Lutat · 2025-12-10 · via Google
“Staff members do their best to accommodate our resident. Despite my ongoing concerns about the current extreme Trump republicans attempts to divide and eliminate care for the less fortunate.”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

Locked

The 55 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

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Citations, owner history, lawsuits — decoded into one PDF.

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-08-31

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered