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Nursing homeFAID #13017

Nella's At Autumn Lake Healthcare

499 FERGUSON ROAD, ELKINS, WV, 26241
(304) 636-1008
autumnhc.net
100 licensed beds
★★★★★1/5CMS Five-Star overall1/5 health inspections4/5 staffing4/5 quality measuresSource: CMS Care Compare

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Photo of NELLA'S AT AUTUMN LAKE HEALTHCARE
Photo via Google · Nella's at Autumn Lake Healthcare

Public record summary

What we can show you for free.
Bed capacity
100
CMS facility ID
515196
Care type
Nursing home
County
Randolph
Facility name
Nella's At Autumn Lake Healthcare
Street address
499 FERGUSON ROAD
City / state / ZIP
Elkins, WV 26241
Phone
(304) 636-1008
Website
autumnhc.net

About this facility — Nella's At Autumn Lake Healthcare

Nella's At Autumn Lake Healthcare is a Medicare/Medicaid-certified skilled nursing facility in Elkins, West Virginia. It is licensed for 100 beds — above the median for skilled nursing facilities in West Virginia (80 beds).

It is one of 4 senior care facilities in Elkins and 123 skilled nursing facilities across West Virginia. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Nella's At Autumn Lake Healthcare 49 times across 9 inspections in the last three years, including 4 food-safety citations, and CMS has imposed $59,810 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company
Autumn Lake Healthcare
Ownership type
For profit - Limited Liability company

Registered owners & officers

Nellas Opco Holdco Llc
Direct owner — 100% stake — since 2021
A & R Stern Family Wv Holdings Llc
Indirect owner · Additional disclosable party — 99% stake — since 2021
A Stern Family Trust Wv
Additional disclosable party — since 2021
Accurate Staffing Llc
Additional disclosable party — since 2021
Bolyard, Jonthan
Operational control · Additional disclosable party — since 2021
Brand Sonnenschine Llp
Additional disclosable party — since 2021
Chua, Catherine
Operational control · Additional disclosable party — since 2024
R Stern Family Trust
Additional disclosable party — since 2021
Schwartz, Mark
Operational control — since 2021
Stern, Aryeh
Indirect owner · Additional disclosable party — since 2021

Regulatory standing

Federal court records
3 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)
Licensed / certified since
2021-12-23
CMS overall rating
1 of 5 stars
Health deficiencies
17 at the last standard inspection
Federal fines
$59,810 total
Last standard inspection
2025-08-05
Nurse staffing
3.3 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges
$358 per day (≈ $10,880/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
87% Medicaid · 6% Medicare · 8% private/other
Occupancy
75% (fiscal year 2023)
Vs. state median
34% below the WV median of $545/day — full state cost breakdown

Services & coverage

Licensed beds
100
Medicare
Accepted
Medicaid
Accepted
Wheelchair accessible
entrance and parking
Visiting hours
Daily Open 24 hours
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 4 food-safety citations on its three-year record — flagged below among the inspections.
2025-12-30Health inspectionComplaint-triggered4 citations
F-0584
E · No harm foundFrom a complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected 2026-01-20
F-0801
F · No harm foundFood safetyFrom a complaint
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Corrected 2026-01-20
F-0812
F · No harm foundFood safetyFrom a complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2026-01-20
F-0880
F · No harm foundFrom a complaint
Provide and implement an infection prevention and control program.
Corrected 2026-01-20
2025-08-05Health inspectionComplaint-triggered13 citations
F-0584
D · No harm found
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected 2025-09-02
F-0628
D · No harm found
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Corrected 2025-09-02
F-0641
D · No harm found
Ensure each resident receives an accurate assessment.
Corrected 2025-09-02
F-0644
D · No harm found
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Corrected 2025-09-02
F-0656
E · No harm found
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2025-09-02
F-0657
E · No harm found
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected 2025-09-02
F-0679
E · No harm found
Provide activities to meet all resident's needs.
Corrected 2025-09-02
F-0689
L · Immediate jeopardy
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2025-08-06
F-0745
D · No harm found
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Corrected 2025-09-02
F-0812
E · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2025-09-02
F-0825
D · No harm foundFrom a complaint
Provide or get specialized rehabilitative services as required for a resident.
Corrected 2025-09-02
F-0842
E · No harm found
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected 2025-09-02
F-0880
D · No harm found
Provide and implement an infection prevention and control program.
Corrected 2025-09-02
5 earlier / fire-safety inspections (32 citations)
2024-07-04Health inspectionComplaint-triggered2 citations
F-0584
E · No harm foundFrom a complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected 2024-08-27
F-0908
D · No harm foundFrom a complaint
Keep all essential equipment working safely.
Corrected 2024-08-27
2023-11-08Health inspection13 citations
F-0584
D · No harm found
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected 2023-12-08
F-0585
E · No harm found
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected 2023-12-08
F-0600
E · No harm found
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected 2023-12-08
F-0609
D · No harm found
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected 2023-12-08
F-0641
E · No harm found
Ensure each resident receives an accurate assessment.
Corrected 2023-12-08
F-0645
D · No harm found
PASARR screening for Mental disorders or Intellectual Disabilities
Corrected 2023-12-08
F-0684
D · No harm found
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2023-12-15
F-0689
D · No harm found
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2023-12-08
F-0697
E · No harm found
Provide safe, appropriate pain management for a resident who requires such services.
Corrected 2023-12-08
F-0732
C · No harm found
Post nurse staffing information every day.
Corrected 2023-12-08
F-0812
E · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2023-12-08
F-0943
D · No harm found
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Corrected 2023-12-08
F-0947
D · No harm found
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Corrected 2023-12-08
2021-06-02Health inspection3 citations
F-0561
E · No harm found
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Corrected 2021-06-28
F-0578
D · No harm found
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected 2021-06-28
F-0761
E · No harm found
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected 2021-06-28
2025-08-05Fire-safety inspection6 citations
E-0004
F · No harm found
Develop and maintain an Emergency Preparedness Program (EP).
Corrected 2025-09-09
K-0372
D · No harm found
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Corrected 2025-09-09
K-0511
E · No harm found
Have properly installed electrical wiring and gas equipment.
Corrected 2025-09-09
K-0781
E · No harm found
Have restrictions on the use of portable space heaters.
Corrected 2025-09-09
K-0918
D · No harm found
Have generator or other power source capable of supplying service within 10 seconds.
Corrected 2025-09-09
K-0921
D · No harm found
Ensure that testing and maintenance of electrical equipment is performed.
Corrected 2025-09-09
2023-11-08Fire-safety inspection8 citations
E-0004
C · No harm found
Develop and maintain an Emergency Preparedness Program (EP).
Corrected 2023-12-26
K-0291
E · No harm found
Install emergency lighting that can last at least 1 1/2 hours.
Corrected 2023-12-26
K-0324
D · No harm found
Provide properly protected cooking facilities.
Corrected 2023-12-26
K-0511
D · No harm found
Have properly installed electrical wiring and gas equipment.
Corrected 2023-12-26
K-0521
E · No harm found
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Corrected 2023-12-26
K-0918
F · No harm found
Have generator or other power source capable of supplying service within 10 seconds.
Corrected 2023-12-26
K-0921
E · No harm found
Ensure that testing and maintenance of electrical equipment is performed.
Corrected 2023-12-26
K-0923
F · No harm found
Have proper medical gas storage and administration areas.
Corrected 2023-12-26

Federal penalties

2025-08-05Fine$22,474
2023-11-08Fine$37,336
Total fines$59,810
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 515196.

Visitor reviews

What people say on Google.
4.648 ratings on Google
★★★★★Dot Dot Dot · 2025-07-21 · via Google

“I have never had an issue with this place despite it being a bit warm at times, but that is largely due to the residents’ requests. As with every nursing home, there are times where residents need cleaned & therefore there is a smell very little of the time. Anything causing a smell is taken care of swiftly. Nursing homes can get busy, especially on evenings with no housekeeping staff, more vistor…”

★Brittany Bradshaw · 2025-07-20 · via Google

“Today I witnessed the saddest filthiest facility I have seen. My grandmother was place there for early dementia. I’m concerned for her as well as the other patients. I watched staff cuss the lady in the room by my grandmother. They wouldn’t change her bed pans! I had to do it. There’s blood and fecies and blood along with other bodily fluids all through the facility. Dirty paper towels and diapers…”

★Farrah Simmons · 2024-12-19 · via Google

“Having to place my husbands grandfather here has been the worst experience of our lives. They are not cleaning him properly. He calls for help and has to wait hours. He says the staff curse a lot about doing their jobs. He just had open heart surgery and needs quality care which he is not being given. They don't give him the food that he's supposed to get. I've worked in nursing homes since 2018 a…”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier
Prior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more

Inspection citations — last 5 years

Locked
The 49 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only
Active civil suits
#
Federal dockets
CDC infection data
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Citations, owner history, lawsuits — decoded into one PDF.
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Original records

Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-08-31
Source
Google Business Profile
Photos, reviews & hours
Displayed with attribution · refreshed on re-run
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered