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Nursing homeFAID #5761

Norwood Healthcare

460 WASHINGTON STREET, NORWOOD, MA, 02062

(787) 444-8383

170 licensed beds

★★★★★1/5CMS Five-Star overall1/5 health inspections4/5 staffing2/5 quality measuresSource: CMS Care Compare

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Photo via Google · Norwood HealthCare

Address

460 Washington Street

Norwood, MA 02062

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Public record summary

What we can show you for free.

Bed capacity

170

CMS facility ID

225343

Care type

Nursing home

County

Norfolk

Facility name

Norwood Healthcare

Street address

460 WASHINGTON STREET

City / state / ZIP

Norwood, MA 02062

Phone

(787) 444-8383

About this facility — Norwood Healthcare

Norwood Healthcare is a Medicare/Medicaid-certified skilled nursing facility in Norwood, Massachusetts. It is licensed for 170 beds — above the median for skilled nursing facilities in Massachusetts (123 beds).

It is one of 10 senior care facilities in Norwood and 341 skilled nursing facilities across Massachusetts. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Norwood Healthcare 73 times across 11 inspections in the last three years, including 6 food-safety citations, and CMS has imposed $110,264 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company

Next Step Healthcare

Ownership type

For profit - Limited Liability company

Registered owners & officers

Dell'anno, Damian

Officer — since 2017

Gowda, Savitha

Operational control · Additional disclosable party — since 2024

Next Step Healthcare Llc

Operational control · Additional disclosable party — since 2017

Stephan, William

Officer — since 2017

Woolfe, Elisabeth

Operational control · Additional disclosable party — since 2025

Regulatory standing

Federal court records

5 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)

Licensed / certified since

1989-02-07

CMS overall rating

1 of 5 stars

Health deficiencies

19 at the last standard inspection

Federal fines

$110,264 total

Last standard inspection

2026-02-09

Nurse staffing

3.5 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$531 per day (≈ $16,140/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

55% Medicaid · 2% Medicare · 43% private/other

Occupancy

65% (fiscal year 2023)

Vs. state median

9% above the MA median of $489/day — full state cost breakdown

Services & coverage

Licensed beds

170

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

entrance and parking

Visiting hours

Daily Open 24 hours

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 6 food-safety citations on its three-year record — flagged below among the inspections.

2026-05-05Health inspectionComplaint-triggered1 citation

F-0777

D · No harm foundFrom a complaint

Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.

Corrected 2026-05-19

2026-02-09Health inspection17 citations

F-0553

D · No harm found

Allow resident to participate in the development and implementation of his or her person-centered plan of care.

Corrected 2026-02-25

F-0565

E · No harm found

Honor the resident's right to organize and participate in resident/family groups in the facility.

Corrected 2026-02-25

F-0585

E · No harm found

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

Corrected 2026-02-25

F-0605

D · No harm found

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

Corrected 2026-02-25

F-0628

B · No harm found

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

Corrected 2026-02-25

F-0656

J · Immediate jeopardy

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2026-02-06

F-0658

E · No harm found

Ensure services provided by the nursing facility meet professional standards of quality.

Corrected 2026-02-25

F-0685

E · No harm found

Assist a resident in gaining access to vision and hearing services.

Corrected 2026-02-25

F-0689

J · Immediate jeopardy

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2026-02-06

F-0756

D · No harm found

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Corrected 2026-02-25

F-0805

B · No harm foundFood safety

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

Corrected 2026-02-25

F-0812

D · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2026-02-25

F-0865

F · No harm found

Have a plan that describes the process for conducting QAPI and QAA activities.

Corrected 2026-02-27

F-0867

F · No harm found

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

Corrected 2026-02-27

F-0868

F · No harm found

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

Corrected 2026-02-27

F-0881

E · No harm found

Implement a program that monitors antibiotic use.

Corrected 2026-02-25

F-0944

F · No harm found

Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.

Corrected 2026-02-27

9 earlier / fire-safety inspections (55 citations)

2025-11-17Health inspectionComplaint-triggered1 citation

F-0658

D · No harm foundFrom a complaint

Ensure services provided by the nursing facility meet professional standards of quality.

Corrected 2025-11-19

2025-02-11Health inspectionComplaint-triggered4 citations

F-0559

D · No harm foundFrom a complaint

Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.

Corrected 2025-03-11

F-0609

D · No harm foundFrom a complaint

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Corrected 2025-03-11

F-0610

D · No harm foundFrom a complaint

Respond appropriately to all alleged violations.

Corrected 2025-03-11

F-0656

D · No harm foundFrom a complaint

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2025-03-11

2024-10-30Health inspection17 citations

F-0551

E · No harm found

Give the resident's representative the ability to exercise the resident's rights.

Corrected 2024-12-10

F-0580

D · No harm found

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Corrected 2024-12-04

F-0584

E · No harm found

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2024-12-04

F-0623

B · No harm found

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Corrected 2024-12-04

F-0625

B · No harm found

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

Corrected 2024-12-04

F-0656

D · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2024-12-13

F-0658

D · No harm found

Ensure services provided by the nursing facility meet professional standards of quality.

Corrected 2024-12-13

F-0684

D · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2024-12-04

F-0689

D · No harm found

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2024-12-13

F-0690

D · No harm found

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Corrected 2024-12-13

F-0695

E · No harm found

Provide safe and appropriate respiratory care for a resident when needed.

Corrected 2024-12-13

F-0699

E · No harm found

Provide care or services that was trauma informed and/or culturally competent.

Corrected 2024-12-04

F-0761

E · No harm found

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2024-12-13

F-0812

E · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2024-12-04

F-0842

E · No harm found

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2024-12-10

F-0850

F · No harm found

Hire a qualified full-time social worker in a facility with more than 120 beds.

Corrected 2024-12-04

F-0880

E · No harm found

Provide and implement an infection prevention and control program.

Corrected 2024-12-13

2024-05-09Health inspectionComplaint-triggered2 citations

F-0656

D · No harm foundFrom a complaint

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2024-05-17

F-0689

J · Immediate jeopardyFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2024-05-06

2023-10-11Health inspectionComplaint-triggered2 citations

F-0656

J · Immediate jeopardyFrom a complaint

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2023-10-09

F-0689

J · Immediate jeopardyFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2023-10-09

2023-07-21Health inspection24 citations

F-0550

E · No harm found

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2023-08-22

F-0583

D · No harm found

Keep residents' personal and medical records private and confidential.

Corrected 2023-08-22

F-0584

E · No harm found

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2023-08-22

F-0604

D · No harm found

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

Corrected 2023-08-22

F-0610

D · No harm found

Respond appropriately to all alleged violations.

Corrected 2023-08-22

F-0656

E · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2023-09-12

F-0677

E · No harm found

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2023-09-05

F-0679

E · No harm found

Provide activities to meet all resident's needs.

Corrected 2023-08-22

F-0686

D · No harm found

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Corrected 2023-09-05

F-0688

G · Actual harm

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

Corrected 2023-09-05

F-0689

G · Actual harm

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2023-09-05

F-0690

D · No harm found

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Corrected 2023-08-22

F-0692

D · No harm found

Provide enough food/fluids to maintain a resident's health.

Corrected 2023-08-22

F-0698

D · No harm found

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Corrected 2023-08-22

F-0730

E · No harm found

Observe each nurse aide's job performance and give regular training.

Corrected 2023-08-22

F-0757

D · No harm found

Ensure each resident’s drug regimen must be free from unnecessary drugs.

Corrected 2023-08-22

F-0761

D · No harm found

Corrected 2023-09-05

F-0790

D · No harm found

Provide routine and 24-hour emergency dental care for each resident.

Corrected 2023-08-22

F-0805

D · No harm foundFood safety

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

Corrected 2023-08-22

F-0806

D · No harm foundFood safety

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

Corrected 2023-09-05

F-0812

E · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2023-08-22

F-0825

D · No harm found

Provide or get specialized rehabilitative services as required for a resident.

Corrected 2023-08-22

F-0842

D · No harm found

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2023-08-22

F-0880

D · No harm found

Provide and implement an infection prevention and control program.

Corrected 2023-08-22

2026-02-09Fire-safety inspection2 citations

E-0030

F · No harm found

List the names and contact information of those in the facility.

Corrected 2026-01-22

E-0039

F · No harm found

Conduct testing and exercise requirements.

Corrected 2026-01-27

2024-10-30Fire-safety inspection2 citations

E-0039

D · No harm found

Conduct testing and exercise requirements.

Corrected 2024-12-13

E-0041

D · No harm found

Implement emergency and standby power systems.

Corrected 2024-12-13

2023-07-21Fire-safety inspection1 citation

E-0041

E · No harm found

Implement emergency and standby power systems.

Corrected 2023-09-15

Federal penalties

2026-02-09Fine$8,281

2026-02-09Fine$15,330

2024-10-30Fine$56,789

2024-05-09Fine$16,071

2023-10-11Fine$13,793

Total fines$110,264

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 225343.

Visitor reviews

What people say on Google.

1.622 ratings on Google

★★★Jeffrey Davies · 2026-04-09 · via Google
“My father was a resident for the past year and I applaud the staff for their assistance as he declined. I visited often and while the facility is basic, I felt like the staff had his best interests in mind at all times. And our family appreciates that.”

★Kari Rockman · 2025-08-14 · via Google
“My dad has to unfortunately live there. The air conditioner in his room barely works. With all the money this for-profit home makes one would think they'd install central air. My dad has recently been infected with scabies. They are all over his body. Scabies occur from dirty bedding or from transfer. A nurse or assistant most likely treated another patient with scabies without wearing protective …”

★Shadah Thames · 2024-12-19 · via Google
“I am writing to express my deep concerns regarding the conditions at Norwood Health Care, where my aunt was recently admitted for rehabilitation following her surgery. It has come to my attention that this facility is not only a rehabilitation hospital but also functions as a nursing home and a psychiatric care unit. The combination of these services raises significant concerns about the quality o…”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

Locked

The 73 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

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Citations, owner history, lawsuits — decoded into one PDF.

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-08-31

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered