Home›Browse›Massachusetts›Norwood›Victoria Haven Nursing Facility

Nursing homeFAID #5914

Victoria Haven Nursing Facility

137 NICHOLS STREET, NORWOOD, MA, 02062

(781) 762-0858

31 licensed beds

★★★★★2/5CMS Five-Star overall1/5 health inspections5/5 staffing5/5 quality measuresSource: CMS Care Compare

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Address

137 Nichols Street

Norwood, MA 02062

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Public record summary

What we can show you for free.

Bed capacity

CMS facility ID

225608

Care type

Nursing home

County

Norfolk

Facility name

Victoria Haven Nursing Facility

Street address

137 NICHOLS STREET

City / state / ZIP

Norwood, MA 02062

Phone

(781) 762-0858

About this facility — Victoria Haven Nursing Facility

Victoria Haven Nursing Facility is a Medicare/Medicaid-certified skilled nursing facility in Norwood, Massachusetts. It is licensed for 31 beds — well below the median for skilled nursing facilities in Massachusetts (123 beds).

It is one of 10 senior care facilities in Norwood and 341 skilled nursing facilities across Massachusetts. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Victoria Haven Nursing Facility 72 times across 6 inspections in the last three years, including 3 food-safety citations, and CMS has imposed $40,641 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company

Rehabilitation Associates

Ownership type

For profit - Corporation

Registered owners & officers

Thisse, Marion

Direct owner — 100% stake — since 2024

Rehabilitation Associates Inc

Operational control — since 1985

Thisse, Gilbert

Operational control — since 2025

Thisse, Peter

Officer — since 1990

Regulatory standing

Federal court records

20 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)

Licensed / certified since

1994-03-01

CMS overall rating

2 of 5 stars

Health deficiencies

17 at the last standard inspection

Federal fines

$40,641 total

Last standard inspection

2026-01-21

Nurse staffing

4.6 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$463 per day (≈ $14,080/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

54% Medicaid · 22% Medicare · 24% private/other

Occupancy

73% (fiscal year 2023)

Vs. state median

5% below the MA median of $489/day — full state cost breakdown

Services & coverage

Licensed beds

Medicare

Accepted

Medicaid

Accepted

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 3 food-safety citations on its three-year record — flagged below among the inspections.

2026-01-21Health inspection17 citations

F-0580

D · No harm found

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Corrected 2026-02-02

F-0658

E · No harm found

Ensure services provided by the nursing facility meet professional standards of quality.

Corrected 2026-02-02

F-0684

E · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2026-02-02

F-0727

F · No harm found

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

Corrected 2026-03-02

F-0730

F · No harm found

Observe each nurse aide's job performance and give regular training.

Corrected 2026-03-02

F-0756

E · No harm found

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Corrected 2026-02-03

F-0759

E · No harm found

Ensure medication error rates are not 5 percent or greater.

Corrected 2026-02-06

F-0761

E · No harm found

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2026-02-20

F-0772

D · No harm found

Have an agreement with an approved laboratory to obtain services, if on-site laboratory services aren't provided.

Corrected 2026-02-04

F-0777

D · No harm found

Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.

Corrected 2026-02-14

F-0805

E · No harm foundFood safety

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

Corrected 2026-02-14

F-0812

E · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2026-02-14

F-0840

D · No harm found

Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.

Corrected 2026-02-19

F-0867

F · No harm found

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

Corrected 2026-02-27

F-0880

F · No harm found

Provide and implement an infection prevention and control program.

Corrected 2026-02-27

F-0887

D · No harm found

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

Corrected 2026-02-13

F-0947

D · No harm found

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

Corrected 2026-03-02

2025-02-18Health inspection10 citations

F-0640

B · No harm found

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

Corrected 2025-03-26

F-0655

D · No harm found

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

Corrected 2025-03-26

F-0658

D · No harm found

Ensure services provided by the nursing facility meet professional standards of quality.

Corrected 2025-03-26

F-0677

D · No harm found

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2025-03-26

F-0756

D · No harm found

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Corrected 2025-03-26

F-0758

D · No harm found

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Corrected 2025-03-26

F-0761

D · No harm found

Corrected 2025-03-26

F-0880

E · No harm found

Provide and implement an infection prevention and control program.

Corrected 2025-03-26

F-0883

E · No harm found

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Corrected 2025-03-26

F-0887

E · No harm found

Corrected 2025-03-26

4 earlier / fire-safety inspections (45 citations)

2024-02-29Health inspection12 citations

F-0580

G · Actual harm

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Corrected 2024-04-02

F-0623

B · No harm found

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Corrected 2024-04-02

F-0625

B · No harm found

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

Corrected 2024-04-02

F-0656

D · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2024-04-02

F-0658

E · No harm found

Ensure services provided by the nursing facility meet professional standards of quality.

Corrected 2024-04-02

F-0684

G · Actual harm

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2024-04-02

F-0759

D · No harm found

Ensure medication error rates are not 5 percent or greater.

Corrected 2024-04-02

F-0761

E · No harm found

Corrected 2024-04-08

F-0813

D · No harm foundFood safety

Have a policy regarding use and storage of foods brought to residents by family and other visitors.

Corrected 2024-04-02

F-0842

D · No harm found

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2024-04-02

F-0883

E · No harm found

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Corrected 2024-04-02

F-0887

E · No harm found

Corrected 2024-04-02

2026-01-21Fire-safety inspection10 citations

K-0161

F · No harm found

Use approved construction type or materials.

Corrected 2026-03-14

K-0211

C · No harm found

Keep aisles, corridors, and exits free of obstruction in case of emergency.

Corrected 2026-03-14

K-0225

C · No harm found

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

Corrected 2026-03-14

K-0232

C · No harm found

Have corridors or aisles that are unobstructed and are at least 8 feet in width.

Corrected 2026-03-14

K-0241

F · No harm found

Have correct number of accessible exits for each story.

Corrected 2026-03-14

K-0311

F · No harm found

Have an enclosure around a vertical opening shaft.

Corrected 2026-03-14

K-0345

F · No harm found

Have approved installation, maintenance and testing program for fire alarm systems.

Corrected 2026-04-06

K-0353

F · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2026-04-06

K-0912

E · No harm found

Have power receptacles that are properly grounded.

Corrected 2026-04-06

K-0918

E · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2026-04-08

2025-02-18Fire-safety inspection11 citations

E-0018

F · No harm found

Establish procedures for tracking staff and patients during an emergency.

Corrected 2025-04-01

E-0022

F · No harm found

Establish policies and procedures for sheltering.

Corrected 2025-04-01

E-0023

F · No harm found

Establish policies and procedures for medical documentation.

Corrected 2025-04-01

E-0026

F · No harm found

Establish roles under a Waiver declared by secretary.

Corrected 2025-04-01

K-0161

F · No harm found

Use approved construction type or materials.

Corrected 2025-04-10

K-0211

C · No harm found

Keep aisles, corridors, and exits free of obstruction in case of emergency.

Corrected 2025-04-10

K-0225

C · No harm found

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

Corrected 2025-04-10

K-0232

C · No harm found

Have corridors or aisles that are unobstructed and are at least 8 feet in width.

Corrected 2025-04-10

K-0241

F · No harm found

Have correct number of accessible exits for each story.

Corrected 2025-04-10

K-0311

F · No harm found

Have an enclosure around a vertical opening shaft.

Corrected 2025-04-10

K-0711

E · No harm found

Provide a written emergency evacuation plan.

Corrected 2025-04-01

2024-02-29Fire-safety inspection12 citations

E-0004

D · No harm found

Develop and maintain an Emergency Preparedness Program (EP).

Corrected 2024-03-25

E-0030

D · No harm found

List the names and contact information of those in the facility.

Corrected 2024-03-25

K-0161

F · No harm found

Use approved construction type or materials.

Corrected 2024-03-12

K-0211

C · No harm found

Keep aisles, corridors, and exits free of obstruction in case of emergency.

Corrected 2024-03-12

K-0225

C · No harm found

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

Corrected 2024-03-12

K-0232

C · No harm found

Have corridors or aisles that are unobstructed and are at least 8 feet in width.

Corrected 2024-03-12

K-0241

F · No harm found

Have correct number of accessible exits for each story.

Corrected 2024-03-12

K-0291

D · No harm found

Install emergency lighting that can last at least 1 1/2 hours.

Corrected 2024-04-15

K-0311

F · No harm found

Have an enclosure around a vertical opening shaft.

Corrected 2024-03-12

K-0712

C · No harm found

Have simulated fire drills held at unexpected times.

Corrected 2024-04-01

K-0911

D · No harm found

Meet requirements for the installation and maintenance of electrical systems.

Corrected 2024-04-15

K-0918

D · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2024-04-15

Federal penalties

2024-02-29Fine$40,641

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 225608.

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

Locked

The 72 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

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Citations, owner history, lawsuits — decoded into one PDF.

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-08-31

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered