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Nursing homeFAID #10677

Oregon Veterans Home

700 VETERANS DRIVE, THE DALLES, OR, 97058

(541) 296-7190

151 licensed beds

CMS rates Oregon Veterans Home 4 out of 5 overall. Federal inspectors issued 25 citations across 9 inspections in the last three years, with $8,492 in fines. Listing last updated 2026-11-06.

★★★★★4/5CMS Five-Star overall2/5 health inspections5/5 staffing5/5 quality measuresSource: CMS Care Compare

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Photo via Google · Alan Alford

Address

700 Veterans Drive

The Dalles, OR 97058

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Public record summary

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Bed capacity

151

State license

38L938

CMS facility ID

385257

Care type

Nursing home

Facility name

Oregon Veterans Home

Street address

700 VETERANS DRIVE

City / state / ZIP

The Dalles, OR 97058

Phone

(541) 296-7190

Website

oregonveteranshome.com

State license #

38L938

About this facility — Oregon Veterans Home

Oregon Veterans Home is a Medicare/Medicaid-certified skilled nursing facility in The Dalles, Oregon. It is licensed for 151 beds — well above the median for skilled nursing facilities in Oregon (80 beds).

It is one of 11 senior care facilities in The Dalles and 128 skilled nursing facilities across Oregon. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Oregon Veterans Home 25 times across 9 inspections in the last three years, and CMS has imposed $8,492 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on November 6, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Ownership type

Non profit - Corporation

Registered owners & officers

State of Oregon Department of Veterans Affairs

Direct owner — 100% stake — since 2003

Decker, Bryan

Operational control — since 2003

Haole Valenzuela, Donna

Officer — since 2022

Pray, Tara

Managing employee — since 2022

Veterans Care Centers of Oregon

Operational control — since 2003

Westcare Management Inc

Operational control — since 2003

Regulatory standing

Licensed / certified since

1998-04-29

CMS overall rating

4 of 5 stars

Health deficiencies

5 at the last standard inspection

Federal fines

$8,492 total

Last standard inspection

2026-06-26

Nurse staffing

4.9 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$527 per day (≈ $16,020/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

27% Medicaid · 3% Medicare · 70% private/other

Occupancy

65% (fiscal year 2023)

Vs. state median

13% below the OR median of $607/day — full state cost breakdown

Services & coverage

Licensed beds

151

Licensed as

Memory care

Yes — dedicated memory care

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

entrance and parking

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-11-06. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

CleanNo food-safety or dietary citations in the last three years of federal inspections.

2026-06-26Health inspectionComplaint-triggered5 citations

F-0600

G · Actual harmFrom a complaint

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Corrected 2026-04-28

F-0684

E · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2026-08-14

F-0761

E · No harm found

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2026-08-14

F-0883

D · No harm found

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Corrected 2026-08-14

F-0887

D · No harm found

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

Corrected 2026-08-14

2025-03-14Health inspectionComplaint-triggered5 citations

F-0600

D · No harm foundFrom a complaint

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Corrected 2024-09-23

F-0609

D · No harm foundFrom a complaint

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Corrected 2025-05-03

F-0610

D · No harm foundFrom a complaint

Respond appropriately to all alleged violations.

Corrected 2025-05-03

F-0641

E · No harm foundFrom a complaint

Ensure each resident receives an accurate assessment.

Corrected 2025-05-03

F-0684

D · No harm foundFrom a complaint

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2025-05-03

4 earlier / fire-safety inspections (15 citations)

2023-11-03Health inspectionComplaint-triggered3 citations

F-0692

D · No harm foundFrom a complaint

Provide enough food/fluids to maintain a resident's health.

Corrected 2023-12-23

F-0695

D · No harm foundFrom a complaint

Provide safe and appropriate respiratory care for a resident when needed.

Corrected 2023-12-23

F-0698

D · No harm found

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Corrected 2023-12-23

2026-06-26Fire-safety inspection1 citation

K-0712

F · No harm found

Have simulated fire drills held at unexpected times.

Corrected 2026-08-14

2025-03-14Fire-safety inspection10 citations

E-0013

F · No harm found

Develop Emergency Preparedness policies and procedures.

Corrected 2025-05-03

K-0223

D · No harm found

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

Corrected 2025-05-03

K-0324

D · No harm found

Provide properly protected cooking facilities.

Corrected 2025-05-03

K-0353

F · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2025-05-03

K-0355

D · No harm found

Properly select, install, inspect, or maintain portable fire extinguishes.

Corrected 2025-05-03

K-0372

D · No harm found

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Corrected 2025-05-03

K-0712

F · No harm found

Have simulated fire drills held at unexpected times.

Corrected 2025-05-03

K-0741

F · No harm found

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

Corrected 2025-05-03

K-0918

F · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2025-05-03

K-0923

F · No harm found

Have proper medical gas storage and administration areas.

Corrected 2025-05-03

2023-11-03Fire-safety inspection1 citation

K-0223

D · No harm found

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

Corrected 2023-12-23

Federal penalties

2026-06-26Fine$8,492

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 385257.

Quality of care & staffing

How it compares in Oregon.

Inspection citations, 3 years

More than 14% of nursing homes in the state

State median: 43

Federal fines, 3 years

$8,492

More than 55% of nursing homes in the state

State median: $0

Nurse staffing, hours per resident per day

4.9

Higher than 48% of nursing homes in the state

State median: 4.9

Nursing staff turnover, annual

39%

Higher than 40% of nursing homes in the state

State median: 42%

Resident outcomes

On 19 federal quality measures, this facility does better than the Oregon average on 6 and worse on 9. Differences within 10% of the average are shown as near average.

Long-stay residents	This facility	State	US	Compared with state
Need for help with daily activities has increased	18.8%	14.2%	13.5%	Worse than state
Lose too much weight	6.8%	4.6%	5.1%	Worse than state
With a catheter inserted and left in their bladder	0.4%	1.3%	0.7%	Better than state
With a urinary tract infection	1.0%	2.0%	1.5%	Better than state
Have depressive symptoms	8.1%	4.9%	13.5%	Worse than state
Were physically restrained	0.0%	0.1%	0.1%	Better than state
Experiencing one or more falls with major injury	2.5%	2.4%	3.2%	Near state average
Assessed and appropriately given the pneumococcal vaccine	88.7%	95.3%	93.7%	Near state average
Ability to walk independently worsened	18.2%	18.6%	12.7%	Near state average
Received an antianxiety or hypnotic medication	19.0%	12.2%	19.5%	Worse than state
Assessed and appropriately given the seasonal influenza vaccine	81.7%	94.0%	95.3%	Worse than state
With pressure ulcers	10.1%	5.6%	4.5%	Worse than state
With new or worsened bowel or bladder incontinence	19.1%	20.8%	18.3%	Near state average
Received an antipsychotic medication	21.1%	14.3%	15.4%	Worse than state
Hospitalizations per 1000 long-stay resident days	0.60	1.46	1.81	Better than state
Outpatient emergency department visits per 1000 long-stay resident days	1.10	2.27	1.69	Better than state

Short-stay residents	This facility	State	US	Compared with state
Assessed and appropriately given the pneumococcal vaccine	59.7%	85.8%	82.3%	Worse than state
Newly received an antipsychotic medication	0.0%	1.4%	1.5%	Better than state
Were assessed and appropriately given the seasonal influenza vaccine	56.5%	80.9%	80.1%	Worse than state

Source: CMS MDS and Medicare claims quality measures, measure period 2025Q3-2026Q2. Averages are computed from all nursing homes reporting each measure.

Cited more than once

The same rule cited at separate inspections can point to a problem that wasn't fully fixed.

F-0600 2 inspections. Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
F-0684 2 inspections. Provide appropriate treatment and care according to orders, resident’s preferences and goals.
K-0712 2 inspections. Have simulated fire drills held at unexpected times.
K-0223 2 inspections. Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

Verify & compare

Where to check, and what's nearby.

Who to contact in Oregon

Licensing: Oregon Department of Human Services (ODHS)
File a complaint: 877-280-4555 · Online
Long-Term Care Ombudsman: 800-522-2602. A free advocate for residents and families.
Adult Protective Services: 855-503-7233. Some states send facility cases to licensing instead. In an emergency, call 911.
Eldercare Locator: 800-677-1116, a federal service for local aging help.

Nearest emergency hospitals

Mid-columbia Medical Center, about 1.9 miles. CMS rating 4 of 5.
Skyline Hospital, about 18 miles.
Providence Hood River Memorial Hospital, about 20 miles. CMS rating 4 of 5.

Source: CMS Hospital General Information. Straight-line distance.

Nearby facilities with inspection records

The Atrium At Flagstone, The Dalles, about 0.3 miles. 4 state visits on record.
Flagstone Retirement and Assisted Living, The Dalles, about 0.3 miles. 5 state visits on record.
Valley View Adult Care, The Dalles, about 2.2 miles. 1 state visits on record.
Carsten Withrow, The Dalles, about 3.3 miles. 6 state visits on record.
Footsteps At Mill Creek, The Dalles, about 3.5 miles. 4 state visits on record.

Visitor reviews

What people say on Google.

4.720 ratings on Google

★★★★★Nich a Dad4 Service · 2022-07-08 · via Google
“This is a preliminary review. The grounds are Immaculate I love the round out front of the entrance. Here are a couple photos of evidence. The receptionist is very respectful and responsive. I will be looking into doing either some visiting or volunteering at this location eventually but for now I will probably have to wait until the required masking is eliminated.”

★★★★★vicki colburn · 2025-07-21 · via Google
“I can’t say enough good things about OVH. My father was there for 3 years and passed in June. First of all this facility is beautiful and in a gorgeous setting. It is clean and the food is quite good. But even more than that, the folks there are just wonderful. They are friendly, warm and truly cared about my dad. It felt like family and my father was happy. I visited every week for 3 years.…”

★★★★★Carl Gentry · 2025-05-25 · via Google
“It was so nice being able to talk with and interact with Veterans and listen and learn about their stories. The staff are great people”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

Locked

The 25 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

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Citations, owner history, lawsuits — decoded into one PDF.

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-11-06

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered