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Nursing homeFAID #7140

Ozark Riverview Manor

1200 WEST HALL,, OZARK, MO, 65721

(417) 581-6025

90 licensed beds

CMS rates Ozark Riverview Manor 3 out of 5 overall. Federal inspectors issued 38 citations across 8 inspections in the last three years, with no federal fines. Listing last updated 2026-11-06.

★★★★★3/5CMS Five-Star overall3/5 health inspections2/5 staffing3/5 quality measuresSource: CMS Care Compare

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Address

1200 West Hall,

Ozark, MO 65721

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Public record summary

What we can show you for free.

Bed capacity

State license

052868

CMS facility ID

265464

Care type

Nursing home

Facility name

Ozark Riverview Manor

Street address

1200 WEST HALL,

City / state / ZIP

Ozark, MO 65721

Phone

(417) 581-6025

State license #

052868

About this facility — Ozark Riverview Manor

Ozark Riverview Manor is a Medicare/Medicaid-certified skilled nursing facility in Ozark, Missouri. It is licensed for 90 beds — close to the median for skilled nursing facilities in Missouri (97 beds).

It is one of 14 senior care facilities in Ozark and 487 skilled nursing facilities across Missouri. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Ozark Riverview Manor 38 times across 8 inspections in the last three years; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on November 6, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Operator / owner

Willow Health Care, Inc

Ownership type

Non profit - Corporation

Administrator

Bailey Boyd

Registered owners & officers

Willow Health Care Inc

Direct owner · Operational control — 100% stake — since 2015

Amyx, Tracey

Managing employee · Officer — since 2022

Counts, Emily

Managing employee · Officer — since 2023

Williamson, Jackie

Managing employee — since 2015

Regulatory standing

Licensed / certified since

1991-08-05

License expires

2027-07-21

CMS overall rating

3 of 5 stars

Health deficiencies

11 at the last standard inspection

Federal fines

None on record

Last standard inspection

2025-12-17

Nurse staffing

3.2 hours per resident per day

Cost & payer profile (FY2024 cost report)

Average billed charges

$289 per day (≈ $8,790/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

68% Medicaid · 3% Medicare · 29% private/other

Occupancy

67% (fiscal year 2024)

Vs. state median

12% above the MO median of $257/day — full state cost breakdown

Services & coverage

Licensed beds

Licensed as

SNF

Medicare

Accepted

Medicaid

Accepted

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report · last verified 2026-11-06. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

CleanNo food-safety or dietary citations in the last three years of federal inspections.

2026-06-25Health inspectionComplaint-triggered1 citation

F-0697

D · No harm foundFrom a complaint

Provide safe, appropriate pain management for a resident who requires such services.

Corrected 2026-07-28

2025-12-17Health inspection10 citations

F-0561

E · No harm found

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

Corrected 2026-01-30

F-0568

E · No harm found

Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.

Corrected 2026-01-30

F-0577

C · No harm found

Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

Corrected 2026-01-30

F-0580

D · No harm found

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Corrected 2026-01-30

F-0677

D · No harm found

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2026-01-30

F-0679

D · No harm found

Provide activities to meet all resident's needs.

Corrected 2026-01-30

F-0700

E · No harm found

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

Corrected 2026-01-30

F-0728

E · No harm found

Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.

Corrected 2026-01-30

F-0825

E · No harm found

Provide or get specialized rehabilitative services as required for a resident.

Corrected 2026-01-30

F-0880

E · No harm found

Provide and implement an infection prevention and control program.

Corrected 2026-01-30

6 earlier / fire-safety inspections (27 citations)

2024-04-18Health inspectionComplaint-triggered1 citation

F-0755

D · No harm foundFrom a complaint

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Corrected 2024-04-10

2024-02-26Health inspection6 citations

F-0686

D · No harm found

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Corrected 2024-04-09

F-0692

D · No harm found

Provide enough food/fluids to maintain a resident's health.

Corrected 2024-04-09

F-0695

D · No harm found

Provide safe and appropriate respiratory care for a resident when needed.

Corrected 2024-04-09

F-0759

E · No harm found

Ensure medication error rates are not 5 percent or greater.

Corrected 2024-04-09

F-0760

E · No harm found

Ensure that residents are free from significant medication errors.

Corrected 2024-04-09

F-0880

E · No harm found

Provide and implement an infection prevention and control program.

Corrected 2024-04-09

2022-01-10Health inspection1 citation

F-0698

D · No harm found

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Corrected 2022-02-03

2025-12-17Fire-safety inspection1 citation

E-0023

F · No harm found

Establish policies and procedures for medical documentation.

Corrected 2026-01-30

2024-02-26Fire-safety inspection17 citations

E-0004

F · No harm found

Develop and maintain an Emergency Preparedness Program (EP).

Corrected 2024-04-09

E-0039

F · No harm found

Conduct testing and exercise requirements.

Corrected 2024-04-09

K-0161

F · No harm found

Use approved construction type or materials.

Corrected 2024-04-09

K-0222

E · No harm found

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

Corrected 2024-04-09

K-0223

E · No harm found

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

Corrected 2024-04-09

K-0271

E · No harm found

Have exits that are accessible at all times.

Corrected 2024-04-09

K-0293

E · No harm found

Have properly located and lighted "Exit" signs.

Corrected 2024-04-09

K-0345

F · No harm found

Have approved installation, maintenance and testing program for fire alarm systems.

Corrected 2024-04-09

K-0353

E · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2024-04-09

K-0363

E · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2024-04-09

K-0372

F · No harm found

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Corrected 2024-04-09

K-0521

F · No harm found

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Corrected 2024-04-09

K-0712

F · No harm found

Have simulated fire drills held at unexpected times.

Corrected 2024-04-09

K-0741

E · No harm found

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

Corrected 2024-04-09

K-0901

F · No harm found

Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel.

Corrected 2024-04-09

K-0914

F · No harm found

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

Corrected 2024-04-09

K-0918

F · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2024-04-09

2022-01-10Fire-safety inspection1 citation

K-0372

E · No harm found

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Corrected 2022-02-18

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 265464.

Quality of care & staffing

How it compares in Missouri.

Inspection citations, 3 years

More than 34% of nursing homes in the state

State median: 50

Federal fines, 3 years

No federal fines on record

State median: $0

Nurse staffing, hours per resident per day

3.2

Higher than 42% of nursing homes in the state

State median: 3.4

Nursing staff turnover, annual

60%

Higher than 56% of nursing homes in the state

State median: 57%

Resident outcomes

On 21 federal quality measures, this facility does better than the Missouri average on 10 and worse on 9. Differences within 10% of the average are shown as near average.

Long-stay residents	This facility	State	US	Compared with state
Need for help with daily activities has increased	16.2%	17.4%	13.5%	Near state average
Lose too much weight	10.0%	5.1%	5.1%	Worse than state
With a catheter inserted and left in their bladder	0.3%	0.9%	0.7%	Better than state
With a urinary tract infection	3.1%	2.2%	1.5%	Worse than state
Have depressive symptoms	6.3%	20.0%	13.5%	Better than state
Were physically restrained	0.0%	0.0%	0.1%	Better than state
Experiencing one or more falls with major injury	4.8%	4.0%	3.2%	Worse than state
Assessed and appropriately given the pneumococcal vaccine	55.9%	84.0%	93.7%	Worse than state
Ability to walk independently worsened	19.4%	15.8%	12.7%	Worse than state
Received an antianxiety or hypnotic medication	38.3%	25.6%	19.5%	Worse than state
Assessed and appropriately given the seasonal influenza vaccine	84.8%	90.8%	95.3%	Near state average
With pressure ulcers	3.0%	4.4%	4.5%	Better than state
With new or worsened bowel or bladder incontinence	9.6%	17.1%	18.3%	Better than state
Received an antipsychotic medication	20.5%	23.5%	15.4%	Better than state
Hospitalizations per 1000 long-stay resident days	2.33	1.98	1.81	Worse than state
Outpatient emergency department visits per 1000 long-stay resident days	1.68	2.16	1.69	Better than state

Short-stay residents	This facility	State	US	Compared with state
Assessed and appropriately given the pneumococcal vaccine	26.1%	65.7%	82.3%	Worse than state
Newly received an antipsychotic medication	0.0%	2.1%	1.5%	Better than state
Were assessed and appropriately given the seasonal influenza vaccine	21.4%	61.4%	80.1%	Worse than state
Were rehospitalized after a nursing home admission	17.8%	25.7%	23.4%	Better than state
Had an outpatient emergency department visit	9.0%	13.4%	11.8%	Better than state

Source: CMS MDS and Medicare claims quality measures, measure period 2025Q3-2026Q2. Averages are computed from all nursing homes reporting each measure.

Cited more than once

The same rule cited at separate inspections can point to a problem that wasn't fully fixed.

F-0880 2 inspections. Provide and implement an infection prevention and control program.
K-0372 2 inspections. Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

What its owners also hold

Willow Health Care Inc has an ownership stake on file at 4 nursing homes, averaging 3.8 of 5 on CMS's overall rating.

Source: CMS ownership filings. Shows organizations with an ownership stake; people are left out.

Verify & compare

Where to check, and what's nearby.

Who to contact in Missouri

Licensing: Missouri Department of Health and Senior Services, Section for Long-Term Care Regulation
File a complaint: 800-392-0210 · Online
Long-Term Care Ombudsman: 800-309-3282. A free advocate for residents and families.
Adult Protective Services: 800-392-0210. Some states send facility cases to licensing instead. In an emergency, call 911.
Eldercare Locator: 800-677-1116, a federal service for local aging help.

Nearest emergency hospitals

Cox Medical Centers, about 9.0 miles. CMS rating 3 of 5.
Mercy Hospital Springfield, about 11 miles. CMS rating 3 of 5.
Lakeland Behavioral Health System, about 13 miles.

Source: CMS Hospital General Information. Straight-line distance.

Nearby facilities with inspection records

Ozark Care & Rehab Center, Ozark, about 0.9 miles. CMS rating 1 of 5.
Nixa Nursing & Rehab, Nixa, about 5.1 miles. CMS rating 5 of 5.
Sunterra Springs Springfield, Springfield, about 7.8 miles. CMS rating 4 of 5.
Copper Rock Healthcare, Rogersville, about 8.0 miles. CMS rating 2 of 5.
James River Nursing and Rehabilitation, Springfield, about 9.3 miles. CMS rating 3 of 5.

Inside your report

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Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

Locked

The 38 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-11-06

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered