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Nursing homeFAID #2811

Palolo Chinese Home

2459 10TH AVENUE, HONOLULU, HI, 96816

(808) 737-2555

www.palolohome.org

113 licensed beds

★★★★★2/5CMS Five-Star overall2/5 health inspections4/5 staffing4/5 quality measuresSource: CMS Care Compare

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Photo via Google · Pālolo Chinese Home

Address

2459 10th Avenue

Honolulu, HI 96816

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Public record summary

What we can show you for free.

Bed capacity

113

CMS facility ID

125059

Care type

Nursing home

County

Honolulu

Facility name

Palolo Chinese Home

Street address

2459 10TH AVENUE

City / state / ZIP

Honolulu, HI 96816

Phone

(808) 737-2555

Website

www.palolohome.org

About this facility — Palolo Chinese Home

Palolo Chinese Home is a Medicare/Medicaid-certified skilled nursing facility in Honolulu, Hawaii. It is licensed for 113 beds — above the median for skilled nursing facilities in Hawaii (94 beds).

It is one of 57 senior care facilities in Honolulu and 43 skilled nursing facilities across Hawaii. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Palolo Chinese Home 56 times across 12 inspections in the last three years, including 4 food-safety citations; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Ownership type

For profit - Corporation

Registered owners & officers

Palolo Chinese Home

Direct owner — 100% stake — since 1966

Au, Gordon

Director — since 2008

Backus, Peter

Director — since 2014

Blanchette, Patricia

Director — since 2008

Ching, Anthony

Director — since 2017

Goo, Frances

Director — since 1996

Hwang, Rena

Director — since 2020

Lau, Russell James

Director — since 2008

Lee, Gladys

Director — since 2008

Lee, Lenora

Director — since 2019

Lo, Elvira

Director — since 2020

Moats, Andrew

Director — since 2017

Nakayama, Darlene

Officer · Operational control — since 2003

Oshima, Isoo

Director — since 2015

Schmidt, Jeffrey

Director — since 2013

Simon, Gary

Director — since 2019

Smith, Douglas

Director — since 2014

Souza, Sandra

Director — since 2021

Tokioka, Tyler

Director — since 2019

Tseu, Lawrence

Director — since 2008

Watanabe, Eric

Director — since 2008

Wong, Stacey

Director — since 2021

Woo, Benjamin

Director — since 2019

Yee, Reginald

Director — since 2018

Regulatory standing

Licensed / certified since

2008-06-13

CMS overall rating

2 of 5 stars

Health deficiencies

21 at the last standard inspection

Federal fines

None on record

Last standard inspection

2025-05-01

Nurse staffing

4.1 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$503 per day (≈ $15,290/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

30% Medicaid · 6% Medicare · 64% private/other

Occupancy

80% (fiscal year 2023)

Vs. state median

14% below the HI median of $585/day — full state cost breakdown

Services & coverage

Licensed beds

113

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

entrance and parking

Visiting hours

Daily Open 24 hours

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 4 food-safety citations on its three-year record — flagged below among the inspections.

2026-05-22Health inspectionComplaint-triggered4 citations

F-0600

D · No harm foundFrom a complaint

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

F-0609

D · No harm foundFrom a complaint

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

F-0728

D · No harm foundFrom a complaint

Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.

F-0729

D · No harm foundFrom a complaint

Verify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining.

2025-09-05Health inspectionComplaint-triggered2 citations

F-0684

G · Actual harmFrom a complaint

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2025-10-09

F-0842

D · No harm foundFrom a complaint

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2025-10-09

8 earlier / fire-safety inspections (50 citations)

2025-05-23Health inspectionComplaint-triggered5 citations

F-0583

D · No harm foundFrom a complaint

Keep residents' personal and medical records private and confidential.

Corrected 2025-06-13

F-0585

E · No harm foundFrom a complaint

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

Corrected 2025-06-13

F-0607

E · No harm foundFrom a complaint

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Corrected 2025-06-13

F-0609

D · No harm foundFrom a complaint

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Corrected 2025-06-13

F-0610

D · No harm foundFrom a complaint

Respond appropriately to all alleged violations.

Corrected 2025-06-13

2025-05-01Health inspectionComplaint-triggered15 citations

F-0550

D · No harm found

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2025-06-02

F-0558

D · No harm found

Reasonably accommodate the needs and preferences of each resident.

Corrected 2025-05-28

F-0561

D · No harm found

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

Corrected 2025-06-02

F-0578

D · No harm found

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

Corrected 2025-05-30

F-0584

D · No harm found

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2025-05-30

F-0641

D · No harm foundFrom a complaint

Ensure each resident receives an accurate assessment.

Corrected 2025-05-30

F-0656

D · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2025-05-30

F-0657

D · No harm foundFrom a complaint

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2025-05-30

F-0689

D · No harm foundFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2025-05-30

F-0726

D · No harm foundFrom a complaint

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

Corrected 2025-05-30

F-0761

D · No harm found

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2025-05-30

F-0803

D · No harm foundFood safety

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

Corrected 2025-05-30

F-0805

D · No harm foundFood safety

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

Corrected 2025-05-30

F-0812

D · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2025-05-30

F-0880

D · No harm found

Provide and implement an infection prevention and control program.

Corrected 2025-05-30

2024-11-22Health inspectionComplaint-triggered2 citations

F-0656

D · No harm foundFrom a complaint

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2024-12-12

F-0689

D · No harm foundFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2024-12-12

2024-07-26Health inspectionComplaint-triggered2 citations

F-0684

D · No harm foundFrom a complaint

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2024-08-30

F-0880

D · No harm foundFrom a complaint

Provide and implement an infection prevention and control program.

Corrected 2024-08-30

2024-03-07Health inspection6 citations

F-0604

D · No harm found

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

Corrected 2024-03-28

F-0609

D · No harm found

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Corrected 2024-03-28

F-0677

D · No harm found

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2024-03-28

F-0761

D · No harm found

Corrected 2024-03-28

F-0880

D · No harm found

Provide and implement an infection prevention and control program.

Corrected 2024-03-28

F-0908

D · No harm found

Keep all essential equipment working safely.

Corrected 2024-03-28

2023-03-31Health inspection12 citations

F-0623

D · No harm found

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Corrected 2023-04-21

F-0625

D · No harm found

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

Corrected 2023-04-21

F-0641

D · No harm found

Ensure each resident receives an accurate assessment.

Corrected 2023-04-21

F-0656

D · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2023-04-21

F-0684

D · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2023-04-21

F-0756

D · No harm found

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Corrected 2023-04-21

F-0757

D · No harm found

Ensure each resident’s drug regimen must be free from unnecessary drugs.

Corrected 2023-04-21

F-0759

D · No harm found

Ensure medication error rates are not 5 percent or greater.

Corrected 2023-04-21

F-0812

F · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2023-04-21

F-0880

D · No harm found

Provide and implement an infection prevention and control program.

Corrected 2023-04-21

F-0885

E · No harm found

Report COVID19 data to residents and families.

Corrected 2023-04-21

F-0886

D · No harm found

Perform COVID19 testing on residents and staff.

Corrected 2023-04-21

2024-03-07Fire-safety inspection3 citations

E-0035

D · No harm found

Provide family notifications of emergency plan.

Corrected 2024-04-03

K-0345

D · No harm found

Have approved installation, maintenance and testing program for fire alarm systems.

Corrected 2024-04-03

K-0712

C · No harm found

Have simulated fire drills held at unexpected times.

Corrected 2024-04-03

2023-03-31Fire-safety inspection5 citations

E-0001

F · No harm found

Establish an Emergency Preparedness Program (EP).

Corrected 2023-04-21

K-0345

D · No harm found

Have approved installation, maintenance and testing program for fire alarm systems.

Corrected 2023-06-08

K-0353

D · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2023-06-08

K-0918

D · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2023-06-08

K-0923

E · No harm found

Have proper medical gas storage and administration areas.

Corrected 2023-06-08

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 125059.

Visitor reviews

What people say on Google.

3.628 ratings on Google

★★★★★Darren Ching · 2025-11-24 · via Google
“Palolo Chinese Home (PCH) Responsive and kind staff: Staff members are prompt in responding to resident needs, smile, and show kindness and compassion. Good food and dining experience: the food is tasty and nutritious with the flexibility to accommodate dietary restrictions. Chef Aaron Love was former chef at Sheraton Waikīkī hotel. Cleanliness and environment: the facility is clean, comfortab…”

★★★★★Charles · 2026-01-01 · via Google
“Palolo Chinese Home is the best nursing facility on the island. The facility is clean, has very skilled nurses, friendly and compassionate workers, great food, plenty of parking, and overall a peaceful place to heal.”

★★★★★Darlene Nakayama · 2025-08-18 · via Google
“The Palolo Chinese Home will be celebrating its 130th Year Anniversary next year. October 3, 2026 is the day of our celebration! 130 years of caring for Hawaii's Kupuna. So grateful for everyone's support through the years! PCH has staff that's the most dedicated and hardworking. Thank-you everyone!”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

Locked

The 56 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

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Citations, owner history, lawsuits — decoded into one PDF.

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-08-31

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered