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Nursing homeFAID #5106

Pontchartrain Health Care Center

1401 HIGHWAY 190, MANDEVILLE, LA, 70448
(985) 626-8581
pontcare.com
182 licensed beds
★★★★★1/5CMS Five-Star overall1/5 health inspections2/5 staffing1/5 quality measuresSource: CMS Care Compare

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Photo of PONTCHARTRAIN HEALTH CARE CENTER
Photo via Google · Pontchartrain Health Care Center

Public record summary

What we can show you for free.
Bed capacity
182
CMS facility ID
195297
Care type
Nursing home
County
St. Tammany
Facility name
Pontchartrain Health Care Center
Street address
1401 HIGHWAY 190
City / state / ZIP
Mandeville, LA 70448
Phone
(985) 626-8581
Website
pontcare.com

About this facility — Pontchartrain Health Care Center

Pontchartrain Health Care Center is a Medicare/Medicaid-certified skilled nursing facility in Mandeville, Louisiana. It is licensed for 182 beds — above the median for skilled nursing facilities in Louisiana (122 beds).

It is one of 5 senior care facilities in Mandeville and 266 skilled nursing facilities across Louisiana. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Pontchartrain Health Care Center 47 times across 14 inspections in the last three years, including 4 food-safety citations, and CMS has imposed $105,898 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company
Inspired Healthcare Management
Ownership type
For profit - Corporation

Registered owners & officers

Pontchartrain Guest House Inc
Direct owner · Additional disclosable party — 100% stake — since 1990
Goux, Lynette
Indirect owner · Director · Officer · Additional disclosable party — 48% stake — since 1990
Goux, Jeremy
Director · Additional disclosable party — since 2012
Goux, Timothy
Director · Additional disclosable party — since 2012
Inspired Healthcare Management, Llc
Operational control · Additional disclosable party — since 2017
Laurent, Merrill
Operational control · Additional disclosable party — since 1999
Lavarine, Patricia
Operational control · Additional disclosable party — since 2020
Leach, Mary Lynn
Operational control — since 2020

Regulatory standing

Licensed / certified since
1994-09-01
CMS overall rating
1 of 5 stars
Health deficiencies
14 at the last standard inspection
Federal fines
$105,898 total
Last standard inspection
2025-06-13
Nurse staffing
3.5 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges
$303 per day (≈ $9,210/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
77% Medicaid · 6% Medicare · 17% private/other
Occupancy
62% (fiscal year 2023)
Vs. state median
17% above the LA median of $258/day — full state cost breakdown

Services & coverage

Licensed beds
182
Medicare
Accepted
Medicaid
Accepted
Wheelchair accessible
entrance and parking
Visiting hours
Daily 6:00 AM – 11:30 PM
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 4 food-safety citations on its three-year record — flagged below among the inspections.
2026-02-19Health inspectionComplaint-triggered3 citations
F-0585
D · No harm foundFrom a complaint
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected 2026-03-19
F-0641
D · No harm foundFrom a complaint
Ensure each resident receives an accurate assessment.
Corrected 2026-03-19
F-0865
D · No harm foundFrom a complaint
Have a plan that describes the process for conducting QAPI and QAA activities.
Corrected 2026-03-19
2025-06-13Health inspection11 citations
F-0575
C · No harm found
Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.
Corrected 2025-07-10
F-0578
E · No harm found
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected 2025-07-10
F-0641
D · No harm found
Ensure each resident receives an accurate assessment.
Corrected 2025-07-10
F-0644
D · No harm found
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Corrected 2025-07-10
F-0656
K · Immediate jeopardy
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2025-07-10
F-0658
D · No harm found
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected 2025-07-10
F-0689
K · Immediate jeopardy
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2025-07-10
F-0835
K · Immediate jeopardy
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Corrected 2025-07-10
F-0842
D · No harm found
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected 2025-07-10
F-0849
D · No harm found
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Corrected 2025-07-10
F-0880
E · No harm found
Provide and implement an infection prevention and control program.
Corrected 2025-07-10
9 earlier / fire-safety inspections (33 citations)
2025-04-03Health inspectionComplaint-triggered1 citation
F-0921
E · No harm foundFrom a complaint
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Corrected 2025-04-11
2025-03-05Health inspectionComplaint-triggered3 citations
F-0609
D · No harm foundFrom a complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected 2025-03-26
F-0656
D · No harm foundFrom a complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2025-03-26
F-0921
E · No harm foundFrom a complaint
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Corrected 2025-03-26
2024-11-13Health inspectionComplaint-triggered2 citations
F-0584
E · No harm foundFrom a complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected 2024-12-11
F-0925
E · No harm foundFrom a complaint
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Corrected 2024-12-11
2024-10-11Health inspectionComplaint-triggered5 citations
F-0641
D · No harm foundFrom a complaint
Ensure each resident receives an accurate assessment.
Corrected 2024-11-25
F-0658
D · No harm foundFrom a complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected 2024-11-25
F-0695
D · No harm foundFrom a complaint
Provide safe and appropriate respiratory care for a resident when needed.
Corrected 2024-11-15
F-0842
E · No harm foundFrom a complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected 2024-11-25
F-0880
E · No harm foundFrom a complaint
Provide and implement an infection prevention and control program.
Corrected 2024-11-25
2024-07-31Health inspectionComplaint-triggered1 citation
F-0842
E · No harm foundFrom a complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected 2024-09-03
2024-05-08Health inspectionComplaint-triggered10 citations
F-0577
C · No harm foundFrom a complaint
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Corrected 2024-06-21
F-0641
E · No harm foundFrom a complaint
Ensure each resident receives an accurate assessment.
Corrected 2024-06-21
F-0644
D · No harm foundFrom a complaint
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Corrected 2024-06-21
F-0732
B · No harm foundFrom a complaint
Post nurse staffing information every day.
Corrected 2024-06-21
F-0758
D · No harm foundFrom a complaint
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected 2024-06-21
F-0812
F · No harm foundFood safetyFrom a complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2024-06-21
F-0813
F · No harm foundFood safetyFrom a complaint
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Corrected 2024-06-21
F-0814
F · No harm foundFood safetyFrom a complaint
Dispose of garbage and refuse properly.
Corrected 2024-06-21
F-0847
E · No harm found
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Corrected 2024-06-21
F-0880
D · No harm foundFrom a complaint
Provide and implement an infection prevention and control program.
Corrected 2024-06-21
2024-02-15Health inspectionComplaint-triggered2 citations
F-0677
E · No harm foundFrom a complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected 2024-03-30
F-0880
E · No harm foundFrom a complaint
Provide and implement an infection prevention and control program.
Corrected 2024-03-30
2023-04-27Health inspection7 citations
F-0578
D · No harm found
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected 2023-06-11
F-0641
D · No harm found
Ensure each resident receives an accurate assessment.
Corrected 2023-06-11
F-0656
D · No harm found
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2023-06-11
F-0758
D · No harm found
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected 2023-06-11
F-0761
E · No harm found
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected 2023-06-11
F-0812
E · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2023-06-11
F-0880
D · No harm found
Provide and implement an infection prevention and control program.
Corrected 2023-06-11
2023-04-27Fire-safety inspection2 citations
K-0345
D · No harm found
Have approved installation, maintenance and testing program for fire alarm systems.
Corrected 2023-04-28
K-0353
D · No harm found
Inspect, test, and maintain automatic sprinkler systems.
Corrected 2023-06-23

Federal penalties

2025-06-13Fine$105,898
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 195297.

Visitor reviews

What people say on Google.
2.531 ratings on Google
★★★★M. Beile · 2026-05-29 · via Google

“my mom was here for rehab with a hip fracture. she was unable to walk well. i told her the only way she would be able to come home and be successful was if she was able to walk on her own. i work during the day and leaving her home unable to walk was alarming for me. this was the second facility i had spoke with about my mom staying at. she needed OT/PT. with reservations because of the reviews i …”

★★★★★Marie Sharp · 2026-04-15 · via Google

“I have had two grandparents, an aunt and now my mother at this facility. They have all received very well care. The staff are very friendly and admissions was awesome. They stayed late with me and made sure all of their paperwork was done, literally stayed late and made sure every thing was ok and we did not have to worry about anything. The therapy department worked hard with my mother to get her…”

★★★★★lawanda tutt · 2026-04-01 · via Google

“This facility was really good. My experience here was lovely. The staff was helpful and welcoming. Everyone that i encountered were friendly and to be honest they did not make me feel like i was at a nursing home. I enjoyed the residents and made new friends and that made my stay enjoyable. The administrator was always smiling when id see her and the social worker always answered my questions when…”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier
Prior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more

Inspection citations — last 5 years

Locked
The 47 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only
Active civil suits
#
Federal dockets
CDC infection data
Unlock the full file
Citations, owner history, lawsuits — decoded into one PDF.
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Original records

Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-08-31
Source
Google Business Profile
Photos, reviews & hours
Displayed with attribution · refreshed on re-run
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered