Home›Browse›Wisconsin›Manitowoc›River's Bend Health Services

Nursing homeFAID #13177

River's Bend Health Services

960 S RAPIDS RD, MANITOWOC, WI, 54220

(920) 684-1144

riversbendhs.com

100 licensed beds

★★★★★3/5CMS Five-Star overall3/5 health inspections3/5 staffing2/5 quality measuresSource: CMS Care Compare

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Photo via Google · River's Bend Health & Rehab

Address

960 S Rapids Rd

Manitowoc, WI 54220

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Public record summary

What we can show you for free.

Bed capacity

100

CMS facility ID

525475

Care type

Nursing home

County

Manitowoc

Facility name

River's Bend Health Services

Street address

960 S RAPIDS RD

City / state / ZIP

Manitowoc, WI 54220

Phone

(920) 684-1144

Website

riversbendhs.com

About this facility — River's Bend Health Services

River's Bend Health Services is a Medicare/Medicaid-certified skilled nursing facility in Manitowoc, Wisconsin. It is licensed for 100 beds — well above the median for skilled nursing facilities in Wisconsin (65 beds).

It is one of 27 senior care facilities in Manitowoc and 323 skilled nursing facilities across Wisconsin. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited River's Bend Health Services 44 times across 13 inspections in the last three years, including 3 food-safety citations; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company

North Shore Healthcare

Ownership type

For profit - Corporation

Registered owners & officers

Nshf Operations Llc

Direct owner — 100% stake — since 2017

Mills, David

Indirect owner — 20% stake — since 2017

Baumann, Troy

Managing employee · Director — since 2017

Hoehn, Jeffrey

Director · Officer — since 2017

North Shore Healthcare Llc

Operational control — since 2017

Regulatory standing

Federal court records

6 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)

Licensed / certified since

1991-07-01

CMS overall rating

3 of 5 stars

Health deficiencies

10 at the last standard inspection

Federal fines

None on record

Last standard inspection

2025-12-18

Nurse staffing

3.6 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$429 per day (≈ $13,040/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

40% Medicaid · 4% Medicare · 56% private/other

Occupancy

64% (fiscal year 2023)

Vs. state median

5% above the WI median of $407/day — full state cost breakdown

Services & coverage

Licensed beds

100

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

entrance and parking

Visiting hours

Daily Open 24 hours

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 3 food-safety citations on its three-year record — flagged below among the inspections.

2026-07-02Health inspectionComplaint-triggered1 citation

F-0609

D · No harm foundFrom a complaint

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Corrected 2026-07-29

2026-01-28Health inspectionComplaint-triggered3 citations

F-0607

D · No harm foundFrom a complaint

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Corrected 2026-02-20

F-0609

D · No harm foundFrom a complaint

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Corrected 2026-02-20

F-0610

D · No harm foundFrom a complaint

Respond appropriately to all alleged violations.

Corrected 2026-02-20

10 earlier / fire-safety inspections (40 citations)

2025-12-18Health inspection4 citations

F-0551

D · No harm found

Give the resident's representative the ability to exercise the resident's rights.

Corrected 2026-01-18

F-0677

D · No harm found

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2026-01-18

F-0883

D · No harm found

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Corrected 2026-01-18

F-0887

D · No harm found

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

Corrected 2026-01-18

2025-11-24Health inspectionComplaint-triggered2 citations

F-0609

D · No harm foundFrom a complaint

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Corrected 2025-12-22

F-0610

D · No harm foundFrom a complaint

Respond appropriately to all alleged violations.

Corrected 2025-12-22

2025-07-01Health inspectionComplaint-triggered1 citation

F-0584

D · No harm foundFrom a complaint

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2025-08-01

2025-02-17Health inspectionComplaint-triggered2 citations

F-0580

D · No harm foundFrom a complaint

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Corrected 2025-03-17

F-0657

D · No harm foundFrom a complaint

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2025-03-17

2024-08-28Health inspectionComplaint-triggered10 citations

F-0554

D · No harm found

Allow residents to self-administer drugs if determined clinically appropriate.

Corrected 2024-09-27

F-0582

D · No harm foundFrom a complaint

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

Corrected 2024-09-27

F-0623

D · No harm foundFrom a complaint

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Corrected 2024-09-27

F-0625

D · No harm foundFrom a complaint

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

Corrected 2024-09-27

F-0692

D · No harm found

Provide enough food/fluids to maintain a resident's health.

Corrected 2024-09-27

F-0695

D · No harm found

Provide safe and appropriate respiratory care for a resident when needed.

Corrected 2024-09-27

F-0761

E · No harm foundFrom a complaint

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2024-09-27

F-0809

E · No harm foundFood safety

Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

Corrected 2024-09-27

F-0812

E · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2024-09-27

F-0880

E · No harm found

Provide and implement an infection prevention and control program.

Corrected 2024-09-27

2024-01-17Health inspectionComplaint-triggered1 citation

F-0760

D · No harm foundFrom a complaint

Ensure that residents are free from significant medication errors.

Corrected 2024-02-16

2023-07-26Health inspection3 citations

F-0578

D · No harm found

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

Corrected 2023-08-26

F-0812

F · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2023-08-26

F-0880

E · No harm found

Provide and implement an infection prevention and control program.

Corrected 2023-08-26

2025-12-18Fire-safety inspection4 citations

K-0521

E · No harm found

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Corrected 2025-12-22

K-0712

C · No harm found

Have simulated fire drills held at unexpected times.

Corrected 2026-01-15

K-0741

D · No harm found

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

Corrected 2026-01-18

K-0753

D · No harm found

Have restrictions on the use of highly flammable decorations.

Corrected 2026-01-18

2024-08-28Fire-safety inspection7 citations

K-0222

E · No harm found

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

Corrected 2024-09-27

K-0321

F · No harm found

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Corrected 2024-09-27

K-0345

C · No harm found

Have approved installation, maintenance and testing program for fire alarm systems.

Corrected 2024-09-27

K-0353

F · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2024-09-27

K-0363

E · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2024-09-27

K-0751

E · No harm found

Have restrictions on the use of flammable curtains.

Corrected 2024-09-27

K-0911

F · No harm found

Meet requirements for the installation and maintenance of electrical systems.

Corrected 2024-09-27

2023-07-26Fire-safety inspection6 citations

K-0222

E · No harm found

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

Corrected 2023-08-26

K-0321

E · No harm found

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Corrected 2023-08-26

K-0741

D · No harm found

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

Corrected 2023-08-26

K-0916

F · No harm found

Have a battery powered remote alarm panel in a location accessible by operating personnel.

Corrected 2023-08-26

K-0919

D · No harm found

Meet requirements for the use of electrical equipment.

Corrected 2023-08-26

K-0920

E · No harm found

Ensure proper usage of power strips and extension cords.

Corrected 2023-08-26

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 525475.

Visitor reviews

What people say on Google.

2.822 ratings on Google

★Heather · 2025-04-16 · via Google
“If I could give this place -5 stars I would. Constantly not enough staff (I believe they have been cited by state for not adequately staffing) and they low census even when they really shouldn’t. I’ve worked in nursing homes long enough to know what the staffing should look like and it’s not that. Hallways are full of clutter. Oh and if the internet goes down- instead of management being all hands…”

★★★★★Anne Grimm · 2020-09-09 · via Google
“I stayed at Riverbend for a couple weeks for recoup and rehab after ankle replacement surgery. If I could give more that five stars I would. I have nothing but a great big thank you to everyone working there. The nurses and CNA’s were all so kind and always ready to help and respond to my requests. The laundry staff was great. They wash daily and bring it back the next day. Cleaning workers w…”

★★★★★kristina Koenig · 2020-09-09 · via Google
“My Mother is a current resident and has been living at Rivers Bend for years now. She has been given nothing but outstanding care and has developed some great friendships with aids, nurses and staff, some she now considers family. In my opinion, the staff has handled the care of my Mother incredibly even though it has not always been easy caring for her, and has always let family know if an issu…”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

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Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

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The 44 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

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Active civil suits

Federal dockets

CDC infection data

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-08-31

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered