Home›Browse›West Virginia›Charles Town›Shenandoah Center

Nursing homeFAID #12990

Shenandoah Center

50 MULBERRY TREE STREET, CHARLES TOWN, WV, 25414

(304) 724-1101

78 licensed beds

★★★★★2/5CMS Five-Star overall2/5 health inspections2/5 staffing2/5 quality measuresSource: CMS Care Compare

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Address

50 Mulberry Tree Street

Charles Town, WV 25414

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Public record summary

What we can show you for free.

Bed capacity

CMS facility ID

515167

Care type

Nursing home

County

Jefferson

Facility name

Shenandoah Center

Street address

50 MULBERRY TREE STREET

City / state / ZIP

Charles Town, WV 25414

Phone

(304) 724-1101

About this facility — Shenandoah Center

Shenandoah Center is a Medicare/Medicaid-certified skilled nursing facility in Charles Town, West Virginia. It is licensed for 78 beds — close to the median for skilled nursing facilities in West Virginia (80 beds).

It is one of 2 senior care facilities in Charles Town and 123 skilled nursing facilities across West Virginia. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Shenandoah Center 65 times across 9 inspections in the last three years, including 7 food-safety citations, and CMS has imposed $48,469 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company

Genesis Healthcare

Ownership type

For profit - Corporation

Registered owners & officers

Genesis Wv Holdings Llc

Direct owner — 100% stake — since 2011

Albaugh, Miranda

Operational control · Additional disclosable party — since 2020

Berg, Michael

Officer — since 2012

Bridgeford, Laura

Officer — since 2024

Burner, Eilish

Operational control · Additional disclosable party — since 2020

Fc-gen Operations Investment Llc

Indirect owner — since 2015

Gen Operations I Llc

Indirect owner — since 2015

Gen Operations Ii Llc

Indirect owner — since 2015

Genesis Healthcare Inc

Indirect owner — since 2015

Genesis Healthcare Llc

Indirect owner — since 2015

Genesis Holdings Llc

Indirect owner — since 2015

Genesis Operations Llc

Indirect owner — since 2015

Ghc Holdings Llc

Indirect owner — since 2015

Mendelson, Avi

Officer — since 2024

Sun Healthcare Group Inc

Indirect owner — since 2015

Whitman, Arnold

Indirect owner — since 2015

Regulatory standing

Federal court records

20 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)

Licensed / certified since

1998-04-16

CMS overall rating

2 of 5 stars

Health deficiencies

9 at the last standard inspection

Federal fines

$48,469 total

Last standard inspection

2026-03-11

Nurse staffing

3.0 hours per resident per day

Cost & payer profile (FY2024 cost report)

Average billed charges

$581 per day (≈ $17,660/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

75% Medicaid · 13% Medicare · 12% private/other

Occupancy

94% (fiscal year 2024)

Vs. state median

7% above the WV median of $545/day — full state cost breakdown

Services & coverage

Licensed beds

Medicare

Accepted

Medicaid

Accepted

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 7 food-safety citations on its three-year record — flagged below among the inspections.

2026-03-11Health inspectionComplaint-triggered8 citations

F-0550

D · No harm found

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2026-04-15

F-0582

D · No harm found

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

Corrected 2026-04-15

F-0628

D · No harm found

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

Corrected 2026-04-15

F-0689

E · No harm foundFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2026-04-15

F-0699

D · No harm found

Provide care or services that was trauma informed and/or culturally competent.

Corrected 2026-04-15

F-0812

E · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2026-04-15

F-0835

E · No harm found

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

Corrected 2026-04-15

F-0880

D · No harm found

Provide and implement an infection prevention and control program.

Corrected 2026-04-15

2025-11-06Health inspectionComplaint-triggered1 citation

F-0657

D · No harm foundFrom a complaint

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2025-12-11

5 earlier / fire-safety inspections (56 citations)

2024-07-26Health inspectionComplaint-triggered22 citations

F-0561

E · No harm found

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

Corrected 2024-09-05

F-0583

E · No harm found

Keep residents' personal and medical records private and confidential.

Corrected 2024-09-05

F-0584

E · No harm found

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2024-09-05

F-0600

J · Immediate jeopardyFrom a complaint

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Corrected 2023-11-11

F-0623

D · No harm found

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Corrected 2024-09-05

F-0641

D · No harm found

Ensure each resident receives an accurate assessment.

Corrected 2024-09-05

F-0656

E · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2024-09-05

F-0657

D · No harm found

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2024-09-05

F-0677

G · Actual harm

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2024-09-05

F-0679

D · No harm found

Provide activities to meet all resident's needs.

Corrected 2024-09-05

F-0688

D · No harm found

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

Corrected 2024-09-05

F-0689

E · No harm found

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2024-09-05

F-0698

K · Immediate jeopardy

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Corrected 2024-09-05

F-0725

D · No harm found

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

Corrected 2024-09-05

F-0730

E · No harm found

Observe each nurse aide's job performance and give regular training.

Corrected 2024-09-05

F-0758

E · No harm found

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Corrected 2024-09-05

F-0760

J · Immediate jeopardy

Ensure that residents are free from significant medication errors.

Corrected 2024-09-05

F-0761

E · No harm found

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2024-09-05

F-0812

E · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2024-09-05

F-0842

D · No harm found

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2024-09-05

F-0880

F · No harm found

Provide and implement an infection prevention and control program.

Corrected 2024-09-05

F-0919

E · No harm found

Make sure that a working call system is available in each resident's bathroom and bathing area.

Corrected 2024-09-05

2022-09-30Health inspection22 citations

F-0561

D · No harm found

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

Corrected 2022-11-01

F-0607

D · No harm found

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Corrected 2022-11-01

F-0609

D · No harm found

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Corrected 2022-11-01

F-0641

D · No harm found

Ensure each resident receives an accurate assessment.

Corrected 2022-11-01

F-0657

D · No harm found

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2022-11-01

F-0684

E · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2022-11-01

F-0689

E · No harm found

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2022-11-01

F-0695

D · No harm found

Provide safe and appropriate respiratory care for a resident when needed.

Corrected 2022-11-01

F-0697

D · No harm found

Provide safe, appropriate pain management for a resident who requires such services.

Corrected 2022-11-01

F-0698

E · No harm found

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Corrected 2022-11-01

F-0725

F · No harm found

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

Corrected 2022-11-01

F-0727

F · No harm found

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

Corrected 2022-11-01

F-0732

E · No harm found

Post nurse staffing information every day.

Corrected 2022-11-01

F-0755

E · No harm found

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Corrected 2022-11-01

F-0802

E · No harm foundFood safety

Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.

Corrected 2022-11-01

F-0803

E · No harm foundFood safety

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

Corrected 2022-11-01

F-0804

E · No harm foundFood safety

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Corrected 2022-11-01

F-0809

E · No harm foundFood safety

Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

Corrected 2022-11-01

F-0812

E · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2022-11-01

F-0838

E · No harm found

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

Corrected 2022-11-01

F-0880

E · No harm found

Provide and implement an infection prevention and control program.

Corrected 2022-11-01

F-0885

F · No harm found

Report COVID19 data to residents and families.

Corrected 2022-11-01

2026-03-11Fire-safety inspection1 citation

K-0331

F · No harm found

Construct fire resistant interior walls.

Corrected 2026-04-01

2024-07-26Fire-safety inspection5 citations

E-0039

F · No harm found

Conduct testing and exercise requirements.

Corrected 2024-08-26

K-0211

F · No harm found

Keep aisles, corridors, and exits free of obstruction in case of emergency.

Corrected 2024-08-26

K-0351

F · No harm found

Install an approved automatic sprinkler system.

Corrected 2024-08-26

K-0712

C · No harm found

Have simulated fire drills held at unexpected times.

Corrected 2024-08-26

K-0923

D · No harm found

Have proper medical gas storage and administration areas.

Corrected 2024-08-26

2022-09-30Fire-safety inspection6 citations

E-0004

C · No harm found

Develop and maintain an Emergency Preparedness Program (EP).

Corrected 2022-11-14

K-0321

D · No harm found

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Corrected 2022-11-14

K-0345

C · No harm found

Have approved installation, maintenance and testing program for fire alarm systems.

Corrected 2022-11-14

K-0353

C · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2022-11-14

K-0712

C · No harm found

Have simulated fire drills held at unexpected times.

Corrected 2022-11-14

K-0761

D · No harm found

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

Corrected 2022-11-14

Federal penalties

2024-07-26Fine$8,018

2024-07-26Fine$10,023

2024-07-26Fine$13,627

2024-07-26Fine$16,801

Total fines$48,469

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 515167.

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

Locked

The 65 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

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Citations, owner history, lawsuits — decoded into one PDF.

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-08-31

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered