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Nursing homeFAID #1683

Shipley Manor

2723 SHIPLEY ROAD, WILMINGTON, DE, 19810
(302) 479-0111
82 licensed beds

CMS rates Shipley Manor 3 out of 5 overall. Federal inspectors issued 71 citations across 10 inspections in the last three years, with $58,772 in fines. Listing last updated 2026-11-06.

★★★★★3/5CMS Five-Star overall2/5 health inspections4/5 staffing5/5 quality measuresSource: CMS Care Compare

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Public record summary

What we can show you for free.
Bed capacity
82
CMS facility ID
085031
Care type
Nursing home
County
New Castle
Facility name
Shipley Manor
Legal entity
Encore At Wilmington
Street address
2723 SHIPLEY ROAD
City / state / ZIP
Wilmington, DE 19810
Phone
(302) 479-0111

About this facility — Shipley Manor

Shipley Manor is a Medicare/Medicaid-certified skilled nursing facility in Wilmington, Delaware. It is licensed for 82 beds — below the median for skilled nursing facilities in Delaware (110 beds).

It is one of 36 senior care facilities in Wilmington and 44 skilled nursing facilities across Delaware. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Shipley Manor 71 times across 10 inspections in the last three years, including 1 food-safety citation, and CMS has imposed $58,772 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on November 6, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Operator / owner
Katherine Potter
Ownership type
For profit - Corporation

Registered owners & officers

Snh Proj Lincoln Trs Llc
Direct owner — 100% stake — since 2020
Anderson, Jacquelyn
Officer — since 2024
Ballas, Timothy
Managing employee — since 2021
Bilotto, Christopher
Officer — since 2024
Boide, William
Managing employee — since 2023
Brown, Matthew
Officer — since 2024
Clark, Jennifer
Officer — since 2020
Diversified Healthcare Trust
Indirect owner — since 2020
Harmon, Crystal
Managing employee — since 2021
Life Care Services Llc
Operational control — since 2021
Mcghee, Karen
Managing employee — since 2024
Snh Trs Licensee Holdco Llc
Indirect owner — since 2020
Snh Trs, Inc.
Indirect owner — since 2020

Regulatory standing

Licensed / certified since
1986-05-07
CMS overall rating
3 of 5 stars
Health deficiencies
10 at the last standard inspection
Federal fines
$58,772 total
Last standard inspection
2025-06-06
Nurse staffing
4.0 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges
$433 per day (≈ $13,160/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
25% Medicaid · 16% Medicare · 59% private/other
Occupancy
71% (fiscal year 2023)
Vs. state median
14% below the DE median of $502/day — full state cost breakdown

Services & coverage

Licensed beds
82
Medicare
Accepted
Medicaid
Accepted
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report · last verified 2026-11-06. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 1 food-safety citation on its three-year record — flagged below among the inspections.
2026-06-15Health inspectionComplaint-triggered6 citations
F-0658
D · No harm foundFrom a complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected 2026-07-31
F-0677
D · No harm foundFrom a complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected 2026-07-31
F-0684
D · No harm foundFrom a complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2026-07-31
F-0689
G · Actual harmFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2026-01-06
F-0726
D · No harm foundFrom a complaint
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Corrected 2026-07-31
F-0732
D · No harm foundFrom a complaint
Post nurse staffing information every day.
Corrected 2026-07-31
2025-06-06Health inspectionComplaint-triggered5 citations
F-0628
D · No harm found
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Corrected 2025-07-16
F-0657
D · No harm found
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected 2025-07-16
F-0690
D · No harm found
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected 2025-07-16
F-0760
D · No harm foundFrom a complaint
Ensure that residents are free from significant medication errors.
Corrected 2025-07-16
F-0880
F · No harm found
Provide and implement an infection prevention and control program.
Corrected 2025-07-16
5 earlier / fire-safety inspections (60 citations)
2024-07-02Health inspectionComplaint-triggered24 citations
F-0550
D · No harm found
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected 2024-08-09
F-0553
D · No harm found
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Corrected 2024-08-09
F-0558
D · No harm foundFrom a complaint
Reasonably accommodate the needs and preferences of each resident.
Corrected 2024-08-09
F-0609
D · No harm foundFrom a complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected 2024-08-09
F-0623
D · No harm found
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected 2024-08-09
F-0638
D · No harm found
Assure that each resident’s assessment is updated at least once every 3 months.
Corrected 2024-08-09
F-0641
D · No harm found
Ensure each resident receives an accurate assessment.
Corrected 2024-08-09
F-0645
D · No harm found
PASARR screening for Mental disorders or Intellectual Disabilities
Corrected 2024-08-09
F-0656
D · No harm found
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2024-08-09
F-0657
D · No harm found
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected 2024-08-09
F-0658
D · No harm found
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected 2024-08-09
F-0677
D · No harm found
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected 2024-08-09
F-0684
D · No harm foundFrom a complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2024-09-27
F-0685
D · No harm found
Assist a resident in gaining access to vision and hearing services.
Corrected 2024-08-09
F-0689
G · Actual harmFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2024-08-23
F-0728
D · No harm foundFrom a complaint
Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.
Corrected 2024-08-09
F-0730
D · No harm found
Observe each nurse aide's job performance and give regular training.
Corrected 2024-08-09
F-0755
D · No harm found
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected 2024-08-09
F-0838
C · No harm found
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Corrected 2024-08-09
F-0842
D · No harm found
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected 2024-08-09
F-0880
E · No harm found
Provide and implement an infection prevention and control program.
Corrected 2024-08-09
F-0882
D · No harm found
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Corrected 2024-08-09
F-0883
E · No harm found
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Corrected 2024-08-09
F-0947
D · No harm found
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Corrected 2024-08-09
2024-01-08Health inspectionComplaint-triggered10 citations
F-0622
D · No harm foundFrom a complaint
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Corrected 2024-02-05
F-0623
D · No harm foundFrom a complaint
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected 2024-02-05
F-0625
E · No harm foundFrom a complaint
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Corrected 2024-02-05
F-0637
D · No harm foundFrom a complaint
Assess the resident when there is a significant change in condition
Corrected 2024-02-05
F-0644
D · No harm foundFrom a complaint
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Corrected 2024-02-05
F-0660
J · Immediate jeopardyFrom a complaint
Plan the resident's discharge to meet the resident's goals and needs.
Corrected 2024-02-05
F-0695
D · No harm foundFrom a complaint
Provide safe and appropriate respiratory care for a resident when needed.
Corrected 2024-02-05
F-0697
D · No harm foundFrom a complaint
Provide safe, appropriate pain management for a resident who requires such services.
Corrected 2024-02-05
F-0745
D · No harm foundFrom a complaint
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Corrected 2024-02-05
F-0919
D · No harm foundFrom a complaint
Make sure that a working call system is available in each resident's bathroom and bathing area.
Corrected 2024-02-05
2023-01-26Health inspection20 citations
F-0550
D · No harm found
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected 2023-02-21
F-0578
D · No harm found
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected 2023-02-21
F-0580
D · No harm found
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected 2023-02-21
F-0646
D · No harm found
Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
Corrected 2023-02-21
F-0655
D · No harm found
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Corrected 2023-02-21
F-0657
D · No harm found
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected 2023-02-21
F-0677
D · No harm found
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected 2023-02-21
F-0684
D · No harm found
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2023-02-21
F-0732
C · No harm found
Post nurse staffing information every day.
Corrected 2023-02-21
F-0756
D · No harm found
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected 2023-02-21
F-0757
D · No harm found
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Corrected 2023-02-21
F-0761
D · No harm found
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected 2023-02-21
F-0812
F · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2023-02-21
F-0868
D · No harm found
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Corrected 2023-02-21
F-0880
F · No harm found
Provide and implement an infection prevention and control program.
Corrected 2023-02-21
F-0881
F · No harm found
Implement a program that monitors antibiotic use.
Corrected 2023-02-21
F-0882
E · No harm found
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Corrected 2023-02-21
F-0885
E · No harm found
Report COVID19 data to residents and families.
Corrected 2023-02-21
F-0886
F · No harm found
Perform COVID19 testing on residents and staff.
Corrected 2023-02-21
F-0943
D · No harm found
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Corrected 2023-02-21
2024-07-02Fire-safety inspection5 citations
E-0037
D · No harm found
Establish staff and initial training requirements.
Corrected 2024-08-09
K-0131
F · No harm found
Meet requirements for sections of health care facilities separated by fire resistive construction.
Corrected 2024-09-17
K-0321
E · No harm found
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Corrected 2024-09-17
K-0353
E · No harm found
Inspect, test, and maintain automatic sprinkler systems.
Corrected 2024-09-17
K-0372
E · No harm found
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Corrected 2024-09-17
2023-01-26Fire-safety inspection1 citation
K-0161
E · No harm found
Use approved construction type or materials.
Corrected 2023-03-02

Federal penalties

2026-06-15Fine$26,378
2024-07-02Fine$16,801
2024-01-08Fine$15,593
Total fines$58,772
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 085031.

Quality of care & staffing

How it compares in Delaware.
Inspection citations, 3 years
71
More than 86% of nursing homes in the state
State median: 35
Federal fines, 3 years
$58,772
More than 61% of nursing homes in the state
State median: $38,290
Nurse staffing, hours per resident per day
4.0
Higher than 47% of nursing homes in the state
State median: 4.0
Nursing staff turnover, annual
51%
Higher than 80% of nursing homes in the state
State median: 40%

Resident outcomes

On 21 federal quality measures, this facility does better than the Delaware average on 15 and worse on 3. Differences within 10% of the average are shown as near average.

Long-stay residentsThis facilityStateUSCompared with state
Need for help with daily activities has increased7.2%12.3%13.5%Better than state
Lose too much weight8.7%5.5%5.1%Worse than state
With a catheter inserted and left in their bladder0.0%0.4%0.7%Better than state
With a urinary tract infection0.5%1.9%1.5%Better than state
Have depressive symptoms1.1%10.6%13.5%Better than state
Were physically restrained0.0%0.0%0.1%Better than state
Experiencing one or more falls with major injury2.6%2.9%3.2%Better than state
Assessed and appropriately given the pneumococcal vaccine99.5%96.2%93.7%Near state average
Ability to walk independently worsened5.7%12.1%12.7%Better than state
Received an antianxiety or hypnotic medication15.3%21.9%19.5%Better than state
Assessed and appropriately given the seasonal influenza vaccine98.0%98.8%95.3%Near state average
With pressure ulcers3.0%3.4%4.5%Better than state
With new or worsened bowel or bladder incontinence9.9%19.3%18.3%Better than state
Received an antipsychotic medication5.9%10.6%15.4%Better than state
Hospitalizations per 1000 long-stay resident days2.351.751.81Worse than state
Outpatient emergency department visits per 1000 long-stay resident days0.971.331.69Better than state
Short-stay residentsThis facilityStateUSCompared with state
Assessed and appropriately given the pneumococcal vaccine95.7%84.5%82.3%Better than state
Newly received an antipsychotic medication1.6%0.9%1.5%Worse than state
Were assessed and appropriately given the seasonal influenza vaccine93.4%88.4%80.1%Near state average
Were rehospitalized after a nursing home admission17.2%22.7%23.4%Better than state
Had an outpatient emergency department visit3.8%10.8%11.8%Better than state
Source: CMS MDS and Medicare claims quality measures, measure period 2025Q3-2026Q2. Averages are computed from all nursing homes reporting each measure.

Cited more than once

The same rule cited at separate inspections can point to a problem that wasn't fully fixed.

  • F-0677 3 inspections. Provide care and assistance to perform activities of daily living for any resident who is unable.
  • F-0684 3 inspections. Provide appropriate treatment and care according to orders, resident’s preferences and goals.
  • F-0657 3 inspections. Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
  • F-0880 3 inspections. Provide and implement an infection prevention and control program.
  • F-0658 2 inspections. Ensure services provided by the nursing facility meet professional standards of quality.
  • F-0689 2 inspections. Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

What its owners also hold

  • Snh Trs, Inc. has an ownership stake on file at 10 nursing homes, averaging 2.1 of 5 on CMS's overall rating.
  • Snh Trs Licensee Holdco Llc has an ownership stake on file at 10 nursing homes, averaging 2.1 of 5 on CMS's overall rating.
  • Snh Proj Lincoln Trs Llc has an ownership stake on file at 10 nursing homes, averaging 2.1 of 5 on CMS's overall rating.
  • Diversified Healthcare Trust has an ownership stake on file at 10 nursing homes, averaging 2.1 of 5 on CMS's overall rating.
Source: CMS ownership filings. Shows organizations with an ownership stake; people are left out.

Verify & compare

Where to check, and what's nearby.

Who to contact in Delaware

  • Licensing: Delaware Health and Social Services, Division of Health Care Quality (DHCQ)
  • File a complaint: 877-453-0012 · Online
  • Long-Term Care Ombudsman: 855-773-1002. A free advocate for residents and families.
  • Adult Protective Services: 888-277-4302. Some states send facility cases to licensing instead. In an emergency, call 911.
  • Eldercare Locator: 800-677-1116, a federal service for local aging help.

Nearest emergency hospitals

  • Nemours Children's Hospital, Delaware, about 2.6 miles.
  • St Francis Hospital, about 4.9 miles. CMS rating 3 of 5.
  • Wilmington Va Medical Center, about 6.5 miles. CMS rating 4 of 5.
Source: CMS Hospital General Information. Straight-line distance.

Nearby facilities with inspection records

Inside your report

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Ownership & corporate history

Primary tier
Prior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more

Inspection citations — last 5 years

Locked
The 71 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only
Active civil suits
#
Federal dockets
CDC infection data
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Citations, owner history, lawsuits — decoded into one PDF.
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Original records

Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-11-06
Source
Federal NPI Registry (NPPES)
NPI 1790738755
Monthly federal file
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered