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Nursing homeFAID #1664

Kentmere Rehabilitation and Healthcare Center

1900 LOVERING AVENUE, WILMINGTON, DE, 19806

(302) 652-3311

104 licensed beds

CMS rates Kentmere Rehabilitation and Healthcare Center 3 out of 5 overall. Federal inspectors issued 35 citations across 8 inspections in the last three years, with $8,278 in fines. Listing last updated 2026-11-06.

★★★★★3/5CMS Five-Star overall3/5 health inspections4/5 staffing3/5 quality measuresSource: CMS Care Compare

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Photo of KENTMERE REHABILITATION AND HEALTHCARE CENTER

Photo via Google · Kentmere

Address

1900 Lovering Avenue

Wilmington, DE 19806

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Public record summary

What we can show you for free.

Bed capacity

104

CMS facility ID

085001

Care type

Nursing home

County

New Castle

Facility name

Kentmere Rehabilitation and Healthcare Center

Street address

1900 LOVERING AVENUE

City / state / ZIP

Wilmington, DE 19806

Phone

(302) 652-3311

Website

kentmerenursing.com

About this facility — Kentmere Rehabilitation and Healthcare Center

Kentmere Rehabilitation and Healthcare Center is a Medicare/Medicaid-certified skilled nursing facility in Wilmington, Delaware. It is licensed for 104 beds — close to the median for skilled nursing facilities in Delaware (110 beds).

It is one of 36 senior care facilities in Wilmington and 44 skilled nursing facilities across Delaware. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Kentmere Rehabilitation and Healthcare Center 35 times across 8 inspections in the last three years, including 4 food-safety citations, and CMS has imposed $8,278 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on November 6, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Ownership type

Non profit - Other

Registered owners & officers

Gartner, John

Governing body · Additional disclosable party — since 2022

Healthpro Heritage Llc

Additional disclosable party — since 2026

Johnson, Leslie

Operational control · Additional disclosable party — since 2026

Kentmere Home of Merciful Rest Society Inc.

Operational control · Additional disclosable party — since 1966

Mazie, Eric

Governing body · Additional disclosable party — since 2025

Rkl Llp

Additional disclosable party — since 2026

Zhu, Ying

Additional disclosable party — since 2020

Regulatory standing

Licensed / certified since

1967-01-01

CMS overall rating

3 of 5 stars

Health deficiencies

5 at the last standard inspection

Federal fines

$8,278 total

Last standard inspection

2025-12-13

Nurse staffing

4.3 hours per resident per day

Cost & payer profile (FY2024 cost report)

Average billed charges

$473 per day (≈ $14,380/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

74% Medicaid · 11% Medicare · 16% private/other

Occupancy

88% (fiscal year 2024)

Vs. state median

6% below the DE median of $502/day — full state cost breakdown

Services & coverage

Licensed beds

104

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

entrance and parking

Visiting hours

Monday: 10:00 AM – 7:30 PM · Tuesday: 10:00 AM – 7:30 PM · Wednesday: 10:00 AM – 7:30 PM · Thursday: 10:00 AM – 7:30 PM · Friday: 10:00 AM – 7:30 PM · Saturday: 10:00 AM – 6:30 PM · Sunday: 10:00 AM – 6:30 PM

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-11-06. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 4 food-safety citations on its three-year record — flagged below among the inspections.

2025-12-13Health inspectionComplaint-triggered5 citations

F-0609

E · No harm foundFrom a complaint

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Corrected 2026-02-11

F-0610

D · No harm foundFrom a complaint

Respond appropriately to all alleged violations.

Corrected 2026-02-11

F-0689

G · Actual harmFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2026-02-11

F-0812

F · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2026-02-11

F-0925

D · No harm foundFrom a complaint

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

Corrected 2026-02-11

2024-11-22Health inspectionComplaint-triggered16 citations

F-0552

D · No harm found

Ensure that residents are fully informed and understand their health status, care and treatments.

Corrected 2025-01-29

F-0554

D · No harm found

Allow residents to self-administer drugs if determined clinically appropriate.

Corrected 2025-01-29

F-0600

D · No harm foundFrom a complaint

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Corrected 2025-01-29

F-0602

D · No harm foundFrom a complaint

Protect each resident from the wrongful use of the resident's belongings or money.

Corrected 2025-01-29

F-0609

D · No harm foundFrom a complaint

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Corrected 2025-01-29

F-0641

D · No harm found

Ensure each resident receives an accurate assessment.

Corrected 2025-01-29

F-0677

D · No harm found

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2025-01-29

F-0684

D · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2025-01-29

F-0687

D · No harm found

Provide appropriate foot care.

Corrected 2025-01-29

F-0688

D · No harm found

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

Corrected 2025-01-29

F-0689

E · No harm foundFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2025-01-29

F-0741

D · No harm foundFrom a complaint

Ensure that the facility has sufficient staff members who possess the competencies and skills to meet the behavioral health needs of residents.

Corrected 2025-01-29

F-0755

F · No harm found

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Corrected 2025-01-29

F-0803

E · No harm foundFood safety

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

Corrected 2025-01-29

F-0812

F · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2025-01-29

F-0908

D · No harm found

Keep all essential equipment working safely.

Corrected 2025-01-29

2 earlier / fire-safety inspections (14 citations)

2023-10-12Health inspection12 citations

F-0623

D · No harm found

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Corrected 2023-12-13

F-0625

D · No harm found

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

Corrected 2023-12-13

F-0641

D · No harm found

Ensure each resident receives an accurate assessment.

Corrected 2023-12-13

F-0644

D · No harm found

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

Corrected 2023-12-13

F-0700

D · No harm found

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

Corrected 2023-12-13

F-0730

D · No harm found

Observe each nurse aide's job performance and give regular training.

Corrected 2023-12-13

F-0761

D · No harm found

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2023-12-13

F-0812

F · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2023-12-13

F-0842

E · No harm found

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2023-12-13

F-0847

E · No harm found

Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.

Corrected 2023-12-13

F-0848

E · No harm found

Provide a neutral and fair arbitration process and agree to arbitrator and venue.

Corrected 2023-12-13

F-0947

E · No harm found

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

Corrected 2023-12-13

2023-10-12Fire-safety inspection2 citations

K-0353

E · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2023-11-20

K-0374

E · No harm found

Install smoke barrier doors that can resist smoke for at least 20 minutes.

Corrected 2023-11-20

Federal penalties

2025-12-13Fine$8,278

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 085001.

Quality of care & staffing

How it compares in Delaware.

Inspection citations, 3 years

More than 48% of nursing homes in the state

State median: 35

Federal fines, 3 years

$8,278

More than 30% of nursing homes in the state

State median: $38,290

Nurse staffing, hours per resident per day

4.3

Higher than 70% of nursing homes in the state

State median: 4.0

Nursing staff turnover, annual

40%

Higher than 46% of nursing homes in the state

State median: 40%

Resident outcomes

On 21 federal quality measures, this facility does better than the Delaware average on 8 and worse on 11. Differences within 10% of the average are shown as near average.

Long-stay residents	This facility	State	US	Compared with state
Need for help with daily activities has increased	26.7%	12.3%	13.5%	Worse than state
Lose too much weight	8.0%	5.5%	5.1%	Worse than state
With a catheter inserted and left in their bladder	0.2%	0.4%	0.7%	Better than state
With a urinary tract infection	3.3%	1.9%	1.5%	Worse than state
Have depressive symptoms	1.4%	10.6%	13.5%	Better than state
Were physically restrained	0.0%	0.0%	0.1%	Better than state
Experiencing one or more falls with major injury	4.1%	2.9%	3.2%	Worse than state
Assessed and appropriately given the pneumococcal vaccine	77.6%	96.2%	93.7%	Worse than state
Ability to walk independently worsened	26.7%	12.1%	12.7%	Worse than state
Received an antianxiety or hypnotic medication	11.0%	21.9%	19.5%	Better than state
Assessed and appropriately given the seasonal influenza vaccine	97.8%	98.8%	95.3%	Near state average
With pressure ulcers	3.6%	3.4%	4.5%	Near state average
With new or worsened bowel or bladder incontinence	23.4%	19.3%	18.3%	Worse than state
Received an antipsychotic medication	4.3%	10.6%	15.4%	Better than state
Hospitalizations per 1000 long-stay resident days	1.05	1.75	1.81	Better than state
Outpatient emergency department visits per 1000 long-stay resident days	1.07	1.33	1.69	Better than state

Short-stay residents	This facility	State	US	Compared with state
Assessed and appropriately given the pneumococcal vaccine	59.0%	84.5%	82.3%	Worse than state
Newly received an antipsychotic medication	2.0%	0.9%	1.5%	Worse than state
Were assessed and appropriately given the seasonal influenza vaccine	66.0%	88.4%	80.1%	Worse than state
Were rehospitalized after a nursing home admission	27.9%	22.7%	23.4%	Worse than state
Had an outpatient emergency department visit	9.4%	10.8%	11.8%	Better than state

Source: CMS MDS and Medicare claims quality measures, measure period 2025Q3-2026Q2. Averages are computed from all nursing homes reporting each measure.

Cited more than once

The same rule cited at separate inspections can point to a problem that wasn't fully fixed.

F-0812 3 inspections. Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F-0609 2 inspections. Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
F-0689 2 inspections. Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F-0641 2 inspections. Ensure each resident receives an accurate assessment.

Verify & compare

Where to check, and what's nearby.

Who to contact in Delaware

Licensing: Delaware Health and Social Services, Division of Health Care Quality (DHCQ)
File a complaint: 877-453-0012 · Online
Long-Term Care Ombudsman: 855-773-1002. A free advocate for residents and families.
Adult Protective Services: 888-277-4302. Some states send facility cases to licensing instead. In an emergency, call 911.
Eldercare Locator: 800-677-1116, a federal service for local aging help.

Nearest emergency hospitals

St Francis Hospital, about 0.9 miles. CMS rating 3 of 5.
Nemours Children's Hospital, Delaware, about 1.9 miles.
Wilmington Va Medical Center, about 2.8 miles. CMS rating 4 of 5.

Source: CMS Hospital General Information. Straight-line distance.

Nearby facilities with inspection records

Gilpin Hall, Wilmington, about 0.6 miles. CMS rating 3 of 5.
Regency Healthcare & Rehab Center, Wilmington, about 0.9 miles. CMS rating 2 of 5.
Excelcare At Wilmington, Wilmington, about 1.1 miles. CMS rating 3 of 5.
Complete Care At Hillside, Wilmington, about 1.7 miles. CMS rating 4 of 5.
Stonegates, Greenville, about 2.6 miles. CMS rating 4 of 5.

Visitor reviews

What people say on Google.

3.855 ratings on Google

★★★★★Catherine Mazzarese · 2026-07-15 · via Google
“We’ve had a wonderful experience at Kentmere. The nurses, therapy department, housekeeping, and front desk staff have all been so caring. The new Director of Nursing has brought fresh energy and has been very involved with residents and families. It’s reassuring to know concerns are taken seriously and resolved quickly. My loved one truly feels at home here.”

★★★★★Mary Mazzarese · 2026-07-15 · via Google
“My mom has lived at Kentmere for over a year, and we’ve been very happy with our choice. The staff truly cares, the therapy team is outstanding, and the building is always clean and welcoming. The new leadership, especially the Director of Nursing, has made a noticeable difference. Communication has improved, concerns are addressed quickly, and it feels like the team genuinely wants residents to t…”

★★★★★Hannah Cole · 2026-07-15 · via Google
“Today was my first visit to Kentmere, and I was pleasantly surprised. The atmosphere felt warm and inviting, not institutional. Employees greeted one another with kindness, and everyone seemed happy to be there. Leslie and Tirus took the time to answer questions and were incredibly personable. It’s refreshing to see leadership that is visible, approachable, and invested in creating a positive envi…”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

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Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

Locked

The 35 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

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Active civil suits

Federal dockets

CDC infection data

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-11-06

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

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