Home›Browse›Massachusetts›South Hadley›South Hadley Rehabilitation and Nursing Center

Nursing homeFAID #5970

South Hadley Rehabilitation and Nursing Center

573 GRANBY RD, SOUTH HADLEY, MA, 01075

(413) 532-2200

southhadleyrnc.com

132 licensed beds

★★★★★2/5CMS Five-Star overall2/5 health inspections3/5 staffing2/5 quality measuresSource: CMS Care Compare

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Address

573 Granby Rd

South Hadley, MA 01075

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Public record summary

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Bed capacity

132

CMS facility ID

225757

Care type

Nursing home

County

Hampshire

Facility name

South Hadley Rehabilitation and Nursing Center

Street address

573 GRANBY RD

City / state / ZIP

South Hadley, MA 01075

Phone

(413) 532-2200

Website

southhadleyrnc.com

About this facility — South Hadley Rehabilitation and Nursing Center

South Hadley Rehabilitation and Nursing Center is a Medicare/Medicaid-certified skilled nursing facility in South Hadley, Massachusetts. It is licensed for 132 beds — close to the median for skilled nursing facilities in Massachusetts (123 beds).

It is one of 2 senior care facilities in South Hadley and 341 skilled nursing facilities across Massachusetts. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited South Hadley Rehabilitation and Nursing Center 75 times across 9 inspections in the last three years, including 2 food-safety citations; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Ownership type

For profit - Individual

Registered owners & officers

Cuzzupoli Family 2011 Irrevocable Trust

Direct owner · Operational control — 95% stake — since 2023

Cuzzupoli, Joseph

Direct owner · Officer — 5% stake — since 2021

Fraioli, Patrick

Director · Operational control — since 2023

Koppenheffer, Alex

Director · Operational control — since 2023

Wheeler, Scott

Director · Operational control — since 2023

Regulatory standing

Licensed / certified since

2001-03-27

CMS overall rating

2 of 5 stars

Health deficiencies

11 at the last standard inspection

Federal fines

None on record

Last standard inspection

2025-05-27

Nurse staffing

3.3 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$361 per day (≈ $10,970/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

65% Medicaid · 6% Medicare · 29% private/other

Occupancy

89% (fiscal year 2023)

Vs. state median

26% below the MA median of $489/day — full state cost breakdown

Services & coverage

Licensed beds

132

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

entrance and parking

Visiting hours

Daily Open 24 hours

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 2 food-safety citations on its three-year record — flagged below among the inspections.

2025-05-27Health inspection11 citations

F-0641

D · No harm found

Ensure each resident receives an accurate assessment.

Corrected 2025-06-20

F-0684

D · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2025-06-20

F-0686

D · No harm found

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Corrected 2025-06-20

F-0693

D · No harm found

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

Corrected 2025-06-20

F-0757

D · No harm found

Ensure each resident’s drug regimen must be free from unnecessary drugs.

Corrected 2025-06-20

F-0773

D · No harm found

Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.

Corrected 2025-06-20

F-0842

D · No harm found

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2025-06-20

F-0880

E · No harm found

Provide and implement an infection prevention and control program.

Corrected 2025-06-20

F-0883

D · No harm found

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Corrected 2025-06-20

F-0887

D · No harm found

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

Corrected 2025-06-20

F-0909

F · No harm found

Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.

Corrected 2025-06-20

2024-08-04Health inspectionComplaint-triggered1 citation

F-0761

F · No harm foundFrom a complaint

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2024-08-07

7 earlier / fire-safety inspections (63 citations)

2024-07-11Health inspectionComplaint-triggered1 citation

F-0727

E · No harm foundFrom a complaint

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

Corrected 2024-07-29

2024-03-27Health inspection18 citations

F-0553

D · No harm found

Allow resident to participate in the development and implementation of his or her person-centered plan of care.

Corrected 2024-04-22

F-0558

D · No harm found

Reasonably accommodate the needs and preferences of each resident.

Corrected 2024-04-24

F-0578

D · No harm found

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

Corrected 2024-04-22

F-0580

D · No harm found

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Corrected 2024-04-22

F-0622

D · No harm found

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

Corrected 2024-04-22

F-0623

B · No harm found

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Corrected 2024-04-24

F-0625

B · No harm found

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

Corrected 2024-04-22

F-0636

D · No harm found

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

Corrected 2024-04-22

F-0641

B · No harm found

Ensure each resident receives an accurate assessment.

Corrected 2024-04-22

F-0656

D · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2024-04-24

F-0657

D · No harm found

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2024-04-22

F-0677

D · No harm found

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2024-04-22

F-0684

E · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2024-04-24

F-0695

D · No harm found

Provide safe and appropriate respiratory care for a resident when needed.

Corrected 2024-04-22

F-0804

D · No harm foundFood safety

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Corrected 2024-04-22

F-0812

F · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2024-04-22

F-0880

D · No harm found

Provide and implement an infection prevention and control program.

Corrected 2024-04-22

F-0908

D · No harm found

Keep all essential equipment working safely.

Corrected 2024-04-22

2023-11-21Health inspectionComplaint-triggered2 citations

F-0686

D · No harm foundFrom a complaint

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Corrected 2023-12-12

F-0880

E · No harm foundFrom a complaint

Provide and implement an infection prevention and control program.

Corrected 2023-12-12

2022-11-22Health inspection21 citations

F-0558

D · No harm found

Reasonably accommodate the needs and preferences of each resident.

Corrected 2022-12-31

F-0565

E · No harm found

Honor the resident's right to organize and participate in resident/family groups in the facility.

Corrected 2022-12-31

F-0580

D · No harm found

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Corrected 2022-12-31

F-0583

D · No harm found

Keep residents' personal and medical records private and confidential.

Corrected 2022-12-31

F-0623

D · No harm found

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Corrected 2022-12-31

F-0625

D · No harm found

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

Corrected 2022-12-31

F-0636

D · No harm found

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

Corrected 2022-12-31

F-0656

D · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2022-12-31

F-0657

E · No harm found

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2022-12-31

F-0658

D · No harm found

Ensure services provided by the nursing facility meet professional standards of quality.

Corrected 2022-12-31

F-0677

D · No harm found

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2022-12-31

F-0689

E · No harm found

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2022-12-31

F-0690

D · No harm found

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Corrected 2022-12-31

F-0693

D · No harm found

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

Corrected 2022-12-31

F-0695

E · No harm found

Provide safe and appropriate respiratory care for a resident when needed.

Corrected 2022-12-31

F-0698

D · No harm found

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Corrected 2022-12-31

F-0790

D · No harm found

Provide routine and 24-hour emergency dental care for each resident.

Corrected 2022-12-31

F-0842

E · No harm found

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2022-12-31

F-0868

D · No harm found

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

Corrected 2022-12-31

F-0880

E · No harm found

Provide and implement an infection prevention and control program.

Corrected 2022-12-31

F-0886

E · No harm found

Perform COVID19 testing on residents and staff.

Corrected 2022-12-31

2025-05-27Fire-safety inspection12 citations

E-0004

F · No harm found

Develop and maintain an Emergency Preparedness Program (EP).

Corrected 2025-08-04

E-0006

F · No harm found

Conduct risk assessment and an All-Hazards approach.

Corrected 2025-08-04

E-0029

F · No harm found

Develop a communication plan.

Corrected 2025-08-04

E-0036

F · No harm found

Establish emergency prep training and testing.

Corrected 2025-08-04

K-0321

D · No harm found

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Corrected 2025-08-04

K-0324

F · No harm found

Provide properly protected cooking facilities.

Corrected 2025-08-04

K-0345

F · No harm found

Have approved installation, maintenance and testing program for fire alarm systems.

Corrected 2025-08-04

K-0353

F · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2025-08-04

K-0372

D · No harm found

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Corrected 2025-08-04

K-0712

F · No harm found

Have simulated fire drills held at unexpected times.

Corrected 2025-08-04

K-0918

F · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2025-08-04

K-0923

D · No harm found

Have proper medical gas storage and administration areas.

Corrected 2025-08-04

2024-03-27Fire-safety inspection5 citations

E-0041

E · No harm found

Implement emergency and standby power systems.

Corrected 2024-04-30

K-0291

D · No harm found

Install emergency lighting that can last at least 1 1/2 hours.

Corrected 2024-06-03

K-0321

E · No harm found

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Corrected 2024-06-03

K-0712

D · No harm found

Have simulated fire drills held at unexpected times.

Corrected 2024-04-30

K-0918

E · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2024-04-30

2022-11-22Fire-safety inspection4 citations

E-0041

E · No harm found

Implement emergency and standby power systems.

Corrected 2023-01-16

K-0353

F · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2023-01-16

K-0521

F · No harm found

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Corrected 2023-01-16

K-0918

E · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2023-01-16

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 225757.

Visitor reviews

What people say on Google.

3.920 ratings on Google

★★★★★Dr. Juliet Farrell · 2026-07-17 · via Google
“To: Pam, DON and the entire management team, Lynnette, PT Manager and her staff, Sarah, Social Worker, Nurses, CNAs, Joan, Unit Secretary, MD, and Gina, NP, thank you for your care and concern for our patients. Thank you for making yourself available to give report and answer all my questions. The facility is clean, thanks to the workers who are always cleaning. So far, everyone have been pleasa…”

★★★★Jeff Novak · 2026-02-12 · via Google
“I want to share my appreciation for several exceptional members of the PVHR team who cared for my friend of over 40 years during his final days. Having spent a significant amount of time with James and his family, I had the opportunity to observe his care. Amanda, Jess, Sabrina, and Adriana consistently stood out. They formed what we came to think of as the “A-Team.” Their care went far beyond me…”

★★★★★Anne Halsey · 2025-07-14 · via Google
“Both of my grandparents had end of life care at Pioneer Valley. The staff was always warm and caring, the facilities clean, and my family felt at ease having two people who were so important to us left in their responsible hands. In addition, they provided a great hospice experience despite it being such a difficult time for my family.”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

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Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

Locked

The 75 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

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Active civil suits

Federal dockets

CDC infection data

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-08-31

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered