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Nursing homeFAID #5727

Southbridge Rehabilitation & Health Care Center

84 CHAPIN STREET, SOUTHBRIDGE, MA, 01550

(774) 437-1166

southbridgerehab.com

144 licensed beds

★★★★★2/5CMS Five-Star overall3/5 health inspections1/5 staffing2/5 quality measuresSource: CMS Care Compare

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Photo of SOUTHBRIDGE REHABILITATION & HEALTH CARE CENTER

Photo via Google · Southbridge Rehabilitation & Health Care Center

Address

84 Chapin Street

Southbridge, MA 01550

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Public record summary

What we can show you for free.

Bed capacity

144

CMS facility ID

225293

Care type

Nursing home

County

Worcester

Facility name

Southbridge Rehabilitation & Health Care Center

Street address

84 CHAPIN STREET

City / state / ZIP

Southbridge, MA 01550

Phone

(774) 437-1166

Website

southbridgerehab.com

About this facility — Southbridge Rehabilitation & Health Care Center

Southbridge Rehabilitation & Health Care Center is a Medicare/Medicaid-certified skilled nursing facility in Southbridge, Massachusetts. It is licensed for 144 beds — above the median for skilled nursing facilities in Massachusetts (123 beds).

It is one of 2 senior care facilities in Southbridge and 341 skilled nursing facilities across Massachusetts. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Southbridge Rehabilitation & Health Care Center 49 times across 7 inspections in the last three years; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company

Athena Healthcare Systems

Ownership type

For profit - Limited Liability company

Registered owners & officers

Athena Health Care Systems Ma R Llc

Direct owner — 100% stake — since 2012

Santilli, Lawrence

Indirect owner · Operational control — 74% stake — since 2012

Mosier, Michael

Indirect owner · Managing employee — 6% stake — since 2012

Chakalos-santilli, Valerie

Indirect owner — 5% stake — since 2012

Athena Health Care Associates, Inc.

Operational control — since 2012

Curtis, Diane

Indirect owner — since 2012

Rezendes, Lorrie

Indirect owner — since 2012

Regulatory standing

Licensed / certified since

1987-01-02

CMS overall rating

2 of 5 stars

Health deficiencies

5 at the last standard inspection

Federal fines

None on record

Last standard inspection

2026-04-03

Nurse staffing

3.2 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$523 per day (≈ $15,900/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

88% Medicaid · 4% Medicare · 8% private/other

Occupancy

93% (fiscal year 2023)

Vs. state median

7% above the MA median of $489/day — full state cost breakdown

Services & coverage

Licensed beds

144

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

entrance and parking

Visiting hours

Daily Open 24 hours

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

CleanNo food-safety or dietary citations in the last three years of federal inspections.

2026-04-03Health inspection5 citations

F-0584

D · No harm found

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2026-05-08

F-0585

D · No harm found

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

Corrected 2026-05-08

F-0604

D · No harm found

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

Corrected 2026-05-08

F-0685

D · No harm found

Assist a resident in gaining access to vision and hearing services.

Corrected 2026-05-08

F-0712

E · No harm found

Ensure that the resident and his/her doctor meet face-to-face at all required visits.

Corrected 2026-05-08

2024-12-18Health inspection13 citations

F-0550

D · No harm found

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2025-01-27

F-0584

E · No harm found

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2025-01-27

F-0585

D · No harm found

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

Corrected 2025-01-27

F-0641

B · No harm found

Ensure each resident receives an accurate assessment.

Corrected 2025-01-27

F-0656

E · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2025-01-27

F-0695

D · No harm found

Provide safe and appropriate respiratory care for a resident when needed.

Corrected 2025-01-27

F-0732

B · No harm found

Post nurse staffing information every day.

Corrected 2025-01-27

F-0757

D · No harm found

Ensure each resident’s drug regimen must be free from unnecessary drugs.

Corrected 2025-01-27

F-0761

D · No harm found

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2025-01-27

F-0842

E · No harm found

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2025-01-27

F-0881

D · No harm found

Implement a program that monitors antibiotic use.

Corrected 2025-01-27

F-0883

D · No harm found

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Corrected 2025-01-27

F-0909

D · No harm found

Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.

Corrected 2025-01-27

5 earlier / fire-safety inspections (31 citations)

2024-12-03Health inspectionComplaint-triggered1 citation

F-0580

D · No harm foundFrom a complaint

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Corrected 2025-01-10

2023-10-25Health inspection12 citations

F-0583

D · No harm found

Keep residents' personal and medical records private and confidential.

Corrected 2023-12-03

F-0622

D · No harm found

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

Corrected 2023-12-03

F-0623

D · No harm found

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Corrected 2023-12-03

F-0625

D · No harm found

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

Corrected 2023-12-03

F-0641

E · No harm found

Ensure each resident receives an accurate assessment.

Corrected 2023-12-03

F-0694

D · No harm found

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

Corrected 2023-12-03

F-0698

D · No harm found

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Corrected 2023-12-03

F-0712

E · No harm found

Ensure that the resident and his/her doctor meet face-to-face at all required visits.

Corrected 2023-12-03

F-0756

D · No harm found

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Corrected 2023-12-03

F-0758

D · No harm found

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Corrected 2023-12-03

F-0761

E · No harm found

Corrected 2023-12-03

F-0842

D · No harm found

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2023-12-03

2026-04-03Fire-safety inspection3 citations

K-0345

F · No harm found

Have approved installation, maintenance and testing program for fire alarm systems.

Corrected 2026-05-21

K-0353

F · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2026-05-21

K-0918

F · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2026-05-21

2024-12-18Fire-safety inspection9 citations

E-0041

F · No harm found

Implement emergency and standby power systems.

Corrected 2025-02-10

K-0211

F · No harm found

Keep aisles, corridors, and exits free of obstruction in case of emergency.

Corrected 2025-02-10

K-0324

D · No harm found

Provide properly protected cooking facilities.

Corrected 2025-02-10

K-0345

F · No harm found

Have approved installation, maintenance and testing program for fire alarm systems.

Corrected 2025-02-10

K-0351

F · No harm found

Install an approved automatic sprinkler system.

Corrected 2025-02-10

K-0353

F · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2025-02-10

K-0711

D · No harm found

Provide a written emergency evacuation plan.

Corrected 2025-02-10

K-0918

F · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2025-02-10

K-0920

D · No harm found

Ensure proper usage of power strips and extension cords.

Corrected 2025-02-10

2023-10-25Fire-safety inspection6 citations

E-0041

E · No harm found

Implement emergency and standby power systems.

Corrected 2023-12-17

K-0291

D · No harm found

Install emergency lighting that can last at least 1 1/2 hours.

Corrected 2023-12-17

K-0321

D · No harm found

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Corrected 2023-12-17

K-0351

E · No harm found

Install an approved automatic sprinkler system.

Corrected 2023-12-17

K-0353

E · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2023-12-17

K-0918

E · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2023-12-17

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 225293.

Visitor reviews

What people say on Google.

3.772 ratings on Google

★J · 2026-06-09 · via Google
“I don't understand how this place is still allowed to be open. Whole place smells like urine and unwashed bodies. Whatever happened to actually TAKING CARE of people?!?! Floors are disgusting and dirty. My relative who ended up there had horrible care. When he got there, the bed was not cleaned from the person before him. Dinner for him was literally 7 sweet potatoes fries and a few pieces of "fri…”

★★★★★Grace F · 2026-01-23 · via Google
“Southbridge Rehabilitation Center is a very supportive community! The entire team, from the administrative staff to the nurses, exude a genuine warmth and dedication that makes all the difference. They’re passionate about each person’s recovery and incredibly caring!”

★Christina Ferrari · 2026-02-12 · via Google
“If I could put a ton of negative stars I would!! If you hate yourself or your family member, then this is the place!! I've never in my life seen or heard of a nursing home or rehab run worse!! ETA According to this place, this is supposed to be a healthy meal for a diabetic on a low carb diet”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

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Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

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The 49 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

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Citations, owner history, lawsuits — decoded into one PDF.

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-08-31

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered