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Nursing homeFAID #5722

Webster Manor Rehabilitation & Health Care Center

745 SCHOOL STREET, WEBSTER, MA, 01570

(508) 949-0644

135 licensed beds

CMS rates Webster Manor Rehabilitation & Health Care Center 2 out of 5 overall. Federal inspectors issued 62 citations across 9 inspections in the last three years, with no federal fines. Listing last updated 2026-11-06.

★★★★★2/5CMS Five-Star overall2/5 health inspections2/5 staffing4/5 quality measuresSource: CMS Care Compare

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Photo of WEBSTER MANOR REHABILITATION & HEALTH CARE CENTER

Photo via Google · Webster Manor Rehabilitation & Health Care Center

Address

745 School Street

Webster, MA 01570

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Public record summary

What we can show you for free.

Bed capacity

135

CMS facility ID

225283

Care type

Nursing home

County

Worcester

Facility name

Webster Manor Rehabilitation & Health Care Center

Street address

745 SCHOOL STREET

City / state / ZIP

Webster, MA 01570

Phone

(508) 949-0644

Website

webstermanorrehab.com

About this facility — Webster Manor Rehabilitation & Health Care Center

Webster Manor Rehabilitation & Health Care Center is a Medicare/Medicaid-certified skilled nursing facility in Webster, Massachusetts. It is licensed for 135 beds — close to the median for skilled nursing facilities in Massachusetts (123 beds).

It is one of 5 senior care facilities in Webster and 341 skilled nursing facilities across Massachusetts. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

It is listed as part of Athena Healthcare Systems, a group of 20 facilities on this site.

Federal inspectors have cited Webster Manor Rehabilitation & Health Care Center 62 times across 9 inspections in the last three years, including 6 food-safety citations; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on November 6, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company

Athena Healthcare Systems

Ownership type

For profit - Corporation

Regulatory standing

Licensed / certified since

1985-07-01

CMS overall rating

2 of 5 stars

Health deficiencies

14 at the last standard inspection

Federal fines

None on record

Last standard inspection

2026-05-20

Nurse staffing

3.5 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$586 per day (≈ $17,810/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

84% Medicaid · 4% Medicare · 12% private/other

Occupancy

93% (fiscal year 2023)

Vs. state median

20% above the MA median of $489/day — full state cost breakdown

Services & coverage

Licensed beds

135

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

entrance and parking

Visiting hours

Daily Open 24 hours

Compiled from CMS Nursing Home Compare; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-11-06. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 6 food-safety citations on its three-year record — flagged below among the inspections.

2026-08-04Health inspectionComplaint-triggered1 citation

F-0684

D · No harm foundFrom a complaint

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2026-07-14

2026-05-20Health inspection10 citations

F-0550

E · No harm found

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2026-06-26

F-0565

E · No harm found

Honor the resident's right to organize and participate in resident/family groups in the facility.

Corrected 2026-06-26

F-0584

E · No harm found

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2026-07-04

F-0677

D · No harm found

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2026-06-19

F-0688

D · No harm found

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

Corrected 2026-06-19

F-0689

E · No harm found

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2026-06-19

F-0690

D · No harm found

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Corrected 2026-06-19

F-0790

D · No harm found

Provide routine and 24-hour emergency dental care for each resident.

Corrected 2026-07-01

F-0804

D · No harm foundFood safety

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Corrected 2026-06-19

F-0880

D · No harm found

Provide and implement an infection prevention and control program.

Corrected 2026-06-26

7 earlier / fire-safety inspections (51 citations)

2026-05-12Health inspectionComplaint-triggered2 citations

F-0760

D · No harm foundFrom a complaint

Ensure that residents are free from significant medication errors.

Corrected 2026-06-10

F-0842

D · No harm foundFrom a complaint

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2026-06-10

2026-02-10Health inspectionComplaint-triggered1 citation

F-0684

D · No harm foundFrom a complaint

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2026-02-04

2025-04-10Health inspection13 citations

F-0550

D · No harm found

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2025-05-25

F-0584

D · No harm found

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2025-05-25

F-0656

D · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2025-05-25

F-0690

D · No harm found

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Corrected 2025-05-25

F-0695

D · No harm found

Provide safe and appropriate respiratory care for a resident when needed.

Corrected 2025-05-25

F-0725

E · No harm found

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

Corrected 2025-05-25

F-0744

D · No harm found

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

Corrected 2025-05-25

F-0804

E · No harm foundFood safety

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Corrected 2025-05-25

F-0806

D · No harm foundFood safety

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

Corrected 2025-05-25

F-0812

E · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2025-05-25

F-0813

D · No harm foundFood safety

Have a policy regarding use and storage of foods brought to residents by family and other visitors.

Corrected 2025-05-25

F-0883

E · No harm found

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Corrected 2025-05-25

F-0887

D · No harm found

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

Corrected 2025-05-25

2024-03-01Health inspection13 citations

F-0584

E · No harm found

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2024-04-05

F-0604

D · No harm found

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

Corrected 2024-03-28

F-0641

B · No harm found

Ensure each resident receives an accurate assessment.

Corrected 2024-04-01

F-0644

D · No harm found

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

Corrected 2024-04-05

F-0657

D · No harm found

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2024-04-05

F-0740

D · No harm found

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

Corrected 2024-03-26

F-0759

D · No harm found

Ensure medication error rates are not 5 percent or greater.

Corrected 2024-04-05

F-0761

F · No harm found

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2024-04-17

F-0804

E · No harm foundFood safety

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Corrected 2024-04-12

F-0842

D · No harm found

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2024-04-05

F-0868

B · No harm found

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

Corrected 2024-03-27

F-0880

D · No harm found

Provide and implement an infection prevention and control program.

Corrected 2024-04-05

F-0883

E · No harm found

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Corrected 2024-04-05

2026-05-20Fire-safety inspection8 citations

K-0211

F · No harm found

Keep aisles, corridors, and exits free of obstruction in case of emergency.

Corrected 2026-08-27

K-0291

D · No harm found

Install emergency lighting that can last at least 1 1/2 hours.

Corrected 2026-08-27

K-0321

F · No harm found

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Corrected 2026-08-14

K-0363

D · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2026-08-27

K-0372

D · No harm found

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Corrected 2026-08-07

K-0374

D · No harm found

Install smoke barrier doors that can resist smoke for at least 20 minutes.

Corrected 2026-08-14

K-0541

F · No harm found

Install properly constructed and protected linen or trash chutes.

Corrected 2026-08-27

K-0918

F · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2026-08-27

2025-04-10Fire-safety inspection11 citations

K-0291

D · No harm found

Install emergency lighting that can last at least 1 1/2 hours.

Corrected 2025-05-29

K-0311

D · No harm found

Have an enclosure around a vertical opening shaft.

Corrected 2025-05-29

K-0321

D · No harm found

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Corrected 2025-05-29

K-0324

F · No harm found

Provide properly protected cooking facilities.

Corrected 2025-05-29

K-0353

F · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2025-05-29

K-0363

D · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2025-05-29

K-0372

D · No harm found

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Corrected 2025-05-29

K-0521

F · No harm found

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Corrected 2025-05-29

K-0541

F · No harm found

Install properly constructed and protected linen or trash chutes.

Corrected 2025-05-29

K-0761

F · No harm found

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

Corrected 2025-05-29

K-0918

F · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2025-05-29

2024-03-01Fire-safety inspection3 citations

E-0041

F · No harm found

Implement emergency and standby power systems.

Corrected 2024-03-29

K-0353

F · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2024-03-29

K-0918

F · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2024-03-29

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 225283.

Quality of care & staffing

How it compares in Massachusetts.

Inspection citations, 3 years

More than 82% of nursing homes in the state

State median: 36

Federal fines, 3 years

No federal fines on record

State median: $0

Nurse staffing, hours per resident per day

3.5

Higher than 17% of nursing homes in the state

State median: 3.7

Nursing staff turnover, annual

38%

Higher than 55% of nursing homes in the state

State median: 36%

Resident outcomes

On 21 federal quality measures, this facility does better than the Massachusetts average on 7 and worse on 9. Differences within 10% of the average are shown as near average.

Long-stay residents	This facility	State	US	Compared with state
Need for help with daily activities has increased	8.7%	15.8%	13.5%	Better than state
Lose too much weight	2.0%	5.0%	5.1%	Better than state
With a catheter inserted and left in their bladder	0.3%	0.7%	0.7%	Better than state
With a urinary tract infection	2.6%	1.7%	1.5%	Worse than state
Have depressive symptoms	27.3%	17.4%	13.5%	Worse than state
Were physically restrained	0.0%	0.1%	0.1%	Better than state
Experiencing one or more falls with major injury	3.3%	3.4%	3.2%	Near state average
Assessed and appropriately given the pneumococcal vaccine	88.4%	92.9%	93.7%	Near state average
Ability to walk independently worsened	15.1%	13.9%	12.7%	Near state average
Received an antianxiety or hypnotic medication	22.6%	19.5%	19.5%	Worse than state
Assessed and appropriately given the seasonal influenza vaccine	93.8%	93.5%	95.3%	Near state average
With pressure ulcers	2.3%	4.2%	4.5%	Better than state
With new or worsened bowel or bladder incontinence	33.9%	20.4%	18.3%	Worse than state
Received an antipsychotic medication	26.8%	21.5%	15.4%	Worse than state
Hospitalizations per 1000 long-stay resident days	2.07	1.84	1.81	Worse than state
Outpatient emergency department visits per 1000 long-stay resident days	1.13	1.45	1.69	Better than state

Short-stay residents	This facility	State	US	Compared with state
Assessed and appropriately given the pneumococcal vaccine	51.9%	78.9%	82.3%	Worse than state
Newly received an antipsychotic medication	1.2%	1.4%	1.5%	Better than state
Were assessed and appropriately given the seasonal influenza vaccine	41.9%	78.1%	80.1%	Worse than state
Were rehospitalized after a nursing home admission	27.3%	25.7%	23.4%	Near state average
Had an outpatient emergency department visit	15.2%	11.8%	11.8%	Worse than state

Source: CMS MDS and Medicare claims quality measures, measure period 2025Q3-2026Q2. Averages are computed from all nursing homes reporting each measure.

Cited more than once

The same rule cited at separate inspections can point to a problem that wasn't fully fixed.

F-0584 3 inspections. Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
F-0804 3 inspections. Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
K-0918 3 inspections. Have generator or other power source capable of supplying service within 10 seconds.
F-0684 2 inspections. Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F-0550 2 inspections. Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
F-0690 2 inspections. Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Verify & compare

Where to check, and what's nearby.

Who to contact in Massachusetts

Licensing: Massachusetts Department of Public Health, Division of Health Care Facility Licensure and Certification
File a complaint: 800-462-5540 · Online
Long-Term Care Ombudsman: 617-222-7495. A free advocate for residents and families.
Adult Protective Services: 800-922-2275. Some states send facility cases to licensing instead. In an emergency, call 911.
Eldercare Locator: 800-677-1116, a federal service for local aging help.

Nearest emergency hospitals

Umass Memorial Health - Harrington Hospital, about 8.7 miles. CMS rating 3 of 5.
Day Kimball Hospital, about 9.1 miles. CMS rating 2 of 5.
St Vincent Hospital, about 16 miles. CMS rating 2 of 5.

Source: CMS Hospital General Information. Straight-line distance.

Nearby facilities with inspection records

Lanessa Extended Care, Webster, less than 0.1 miles. CMS rating 1 of 5.
Brookside Rehabilitation and Healthcare Center, Webster, about 1.9 miles. CMS rating 2 of 5.
Matulaitis Rehabilitation & Skilled Care, Putnam, about 7.7 miles. CMS rating 5 of 5.
Southbridge Rehabilitation & Health Care Center, Southbridge, about 8.3 miles. CMS rating 2 of 5.
Overlook Masonic Health Center, Charlton, about 8.7 miles. CMS rating 4 of 5.

Visitor reviews

What people say on Google.

3.146 ratings on Google

★★★Amanda Henry · 2025-07-21 · via Google
“The staff seem very nice maybe over worked. I didn’t think the entire floor smelling like pee was very cool. Came back to visit two weeks later. Again staff is wonderful but the entire facility smells horrible of urine. Once you get off the elevator it hits you in the face! So disgusting. Also noticed they didn’t have the air conditioning on so now it’s hot and smelly!! Also noticed a nice …”

★Victoria Powers · 2025-10-03 · via Google
“This is a loved ones nightmare!! My husband got a phone call from memorial hospital late at night. They told him that they we're prepping her for Surgery! He said, " What are you talking about? " They told him she was bleeding, and Webster Manor sent her here. Webster Manor never contacted him, or me? Or his Dad. And we can confirm this with phone records! The surgery was not a success, and the ne…”

★★★★★Ann Johnson · 2024-10-28 · via Google
“I am a long term resident at Webster Manor. All the staff here are awesome and I receive the best care ever. The people I have met here are also good to get along with. Food is good and you can order what you want. My choice to stay here is because I get the best care possible. I would highly recommend this place for whatever your needs are for short term Rehab. The physical therapist and Occupati…”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

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Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

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Inspection citations — last 5 years

Locked

The 62 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

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Active civil suits

Federal dockets

CDC infection data

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Citations, owner history, lawsuits — decoded into one PDF.

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-11-06

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

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