Home›Browse›Massachusetts›Charlton›Overlook Masonic Health Center

Nursing homeFAID #5923

Overlook Masonic Health Center

88 MASONIC HOME ROAD, CHARLTON, MA, 01507

(508) 434-2214

181 licensed beds

CMS rates Overlook Masonic Health Center 4 out of 5 overall. Federal inspectors issued 22 citations across 7 inspections in the last three years, with no federal fines. Listing last updated 2026-11-06.

★★★★★4/5CMS Five-Star overall4/5 health inspections4/5 staffing4/5 quality measuresSource: CMS Care Compare

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Photo via Google · The Overlook

Address

88 Masonic Home Road

Charlton, MA 01507

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Public record summary

What we can show you for free.

Bed capacity

181

CMS facility ID

225643

Care type

Nursing home

County

Worcester

Facility name

Overlook Masonic Health Center

Street address

88 MASONIC HOME ROAD

City / state / ZIP

Charlton, MA 01507

Phone

(508) 434-2214

Website

overlook-mass.org

About this facility — Overlook Masonic Health Center

Overlook Masonic Health Center is a Medicare/Medicaid-certified skilled nursing facility in Charlton, Massachusetts. It is licensed for 181 beds — above the median for skilled nursing facilities in Massachusetts (123 beds).

It is one of 3 senior care facilities in Charlton and 341 skilled nursing facilities across Massachusetts. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Overlook Masonic Health Center 22 times across 7 inspections in the last three years, including 2 food-safety citations; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on November 6, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Operator / owner

Tonya Landry

Ownership type

Non profit - Corporation

Registered owners & officers

Campbell, Tameryn

Officer — since 2014

Jones, Pamela

Officer — since 2014

Whitten, Robert

Managing employee — since 2014

Regulatory standing

Federal court records

2 naming this facility — view the cases (a listed case is not a finding of wrongdoing)

Licensed / certified since

1994-09-01

CMS overall rating

4 of 5 stars

Health deficiencies

4 at the last standard inspection

Federal fines

None on record

Last standard inspection

2025-05-15

Nurse staffing

4.4 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$621 per day (≈ $18,880/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

35% Medicaid · 9% Medicare · 56% private/other

Occupancy

82% (fiscal year 2023)

Vs. state median

27% above the MA median of $489/day — full state cost breakdown

Services & coverage

Licensed beds

181

Licensed as

Assisted Living Residence

Memory care

Yes — dedicated memory care

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

entrance and parking

Visiting hours

Daily Open 24 hours

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-11-06. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 2 food-safety citations on its three-year record — flagged below among the inspections.

2025-05-15Health inspection4 citations

F-0695

D · No harm found

Provide safe and appropriate respiratory care for a resident when needed.

Corrected 2025-06-25

F-0757

D · No harm found

Ensure each resident’s drug regimen must be free from unnecessary drugs.

Corrected 2025-06-25

F-0760

D · No harm found

Ensure that residents are free from significant medication errors.

Corrected 2025-06-25

F-0880

D · No harm found

Provide and implement an infection prevention and control program.

Corrected 2025-06-25

2024-02-20Health inspection7 citations

F-0694

D · No harm found

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

Corrected 2024-04-04

F-0699

D · No harm found

Provide care or services that was trauma informed and/or culturally competent.

Corrected 2024-04-04

F-0726

D · No harm found

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

Corrected 2024-04-04

F-0761

D · No harm found

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2024-04-04

F-0812

F · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2024-04-04

F-0868

D · No harm found

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

Corrected 2024-04-04

F-0880

E · No harm found

Provide and implement an infection prevention and control program.

Corrected 2024-04-04

5 earlier / fire-safety inspections (11 citations)

2023-11-01Health inspectionComplaint-triggered1 citation

F-0607

D · No harm foundFrom a complaint

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Corrected 2023-12-14

2022-08-29Health inspection2 citations

F-0554

D · No harm found

Allow residents to self-administer drugs if determined clinically appropriate.

Corrected 2022-10-06

F-0812

E · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2022-10-06

2025-05-15Fire-safety inspection3 citations

K-0291

D · No harm found

Install emergency lighting that can last at least 1 1/2 hours.

Corrected 2025-06-30

K-0345

F · No harm found

Have approved installation, maintenance and testing program for fire alarm systems.

Corrected 2025-06-30

K-0918

F · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2025-06-30

2024-02-20Fire-safety inspection1 citation

K-0353

F · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2024-04-12

2022-08-29Fire-safety inspection4 citations

E-0041

D · No harm found

Implement emergency and standby power systems.

Corrected 2022-10-21

K-0531

E · No harm found

Have elevators that firefighters can control in the event of a fire.

Corrected 2022-10-21

K-0712

D · No harm found

Have simulated fire drills held at unexpected times.

Corrected 2022-10-21

K-0918

D · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2022-10-21

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 225643.

Quality of care & staffing

How it compares in Massachusetts.

Inspection citations, 3 years

More than 23% of nursing homes in the state

State median: 36

Federal fines, 3 years

No federal fines on record

State median: $0

Nurse staffing, hours per resident per day

4.4

Higher than 85% of nursing homes in the state

State median: 3.7

Nursing staff turnover, annual

41%

Higher than 64% of nursing homes in the state

State median: 36%

Resident outcomes

On 21 federal quality measures, this facility does better than the Massachusetts average on 7 and worse on 5. Differences within 10% of the average are shown as near average.

Long-stay residents	This facility	State	US	Compared with state
Need for help with daily activities has increased	14.9%	15.8%	13.5%	Near state average
Lose too much weight	5.0%	5.0%	5.1%	Near state average
With a catheter inserted and left in their bladder	0.9%	0.7%	0.7%	Worse than state
With a urinary tract infection	2.7%	1.7%	1.5%	Worse than state
Have depressive symptoms	0.0%	17.4%	13.5%	Better than state
Were physically restrained	0.0%	0.1%	0.1%	Better than state
Experiencing one or more falls with major injury	3.6%	3.4%	3.2%	Near state average
Assessed and appropriately given the pneumococcal vaccine	79.9%	92.9%	93.7%	Worse than state
Ability to walk independently worsened	19.2%	13.9%	12.7%	Worse than state
Received an antianxiety or hypnotic medication	20.0%	19.5%	19.5%	Near state average
Assessed and appropriately given the seasonal influenza vaccine	95.1%	93.5%	95.3%	Near state average
With pressure ulcers	2.4%	4.2%	4.5%	Better than state
With new or worsened bowel or bladder incontinence	26.1%	20.4%	18.3%	Worse than state
Received an antipsychotic medication	14.7%	21.5%	15.4%	Better than state
Hospitalizations per 1000 long-stay resident days	1.04	1.84	1.81	Better than state
Outpatient emergency department visits per 1000 long-stay resident days	1.06	1.45	1.69	Better than state

Short-stay residents	This facility	State	US	Compared with state
Assessed and appropriately given the pneumococcal vaccine	83.3%	78.9%	82.3%	Near state average
Newly received an antipsychotic medication	0.6%	1.4%	1.5%	Better than state
Were assessed and appropriately given the seasonal influenza vaccine	83.8%	78.1%	80.1%	Near state average
Were rehospitalized after a nursing home admission	27.7%	25.7%	23.4%	Near state average
Had an outpatient emergency department visit	11.8%	11.8%	11.8%	Near state average

Source: CMS MDS and Medicare claims quality measures, measure period 2025Q3-2026Q2. Averages are computed from all nursing homes reporting each measure.

Cited more than once

The same rule cited at separate inspections can point to a problem that wasn't fully fixed.

F-0880 2 inspections. Provide and implement an infection prevention and control program.
K-0918 2 inspections. Have generator or other power source capable of supplying service within 10 seconds.
F-0812 2 inspections. Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Verify & compare

Where to check, and what's nearby.

Who to contact in Massachusetts

Licensing: Massachusetts Department of Public Health, Division of Health Care Facility Licensure and Certification
File a complaint: 800-462-5540 · Online
Long-Term Care Ombudsman: 617-222-7495. A free advocate for residents and families.
Adult Protective Services: 800-922-2275. Some states send facility cases to licensing instead. In an emergency, call 911.
Eldercare Locator: 800-677-1116, a federal service for local aging help.

Nearest emergency hospitals

Umass Memorial Health - Harrington Hospital, about 5.5 miles. CMS rating 3 of 5.
St Vincent Hospital, about 13 miles. CMS rating 2 of 5.
Umass Memorial Medical Center/university Campus, about 15 miles. CMS rating 3 of 5.

Source: CMS Hospital General Information. Straight-line distance.

Nearby facilities with inspection records

Southbridge Rehabilitation & Health Care Center, Southbridge, about 5.5 miles. CMS rating 2 of 5.
The Meadows of Central Massachusetts, Rochdale, about 5.7 miles. CMS rating 3 of 5.
Life Care Center of Auburn, Auburn, about 6.3 miles. CMS rating 3 of 5.
Brookside Rehabilitation and Healthcare Center, Webster, about 7.7 miles. CMS rating 2 of 5.
Webster Manor Rehabilitation & Health Care Center, Webster, about 8.7 miles. CMS rating 2 of 5.

Visitor reviews

What people say on Google.

4.533 ratings on Google

★★★★★Simona Bufalino · 2026-02-02 · via Google
“This was the place my grandfather stayed in. He loved this establishment deeply, always entailing how he enjoyed the service from the workers here. He Especially loved a young woman named Violet as she was always treating him with the up most respect during his time here. I hope this place stays as the faculty is very kind and are hard workers. Thank you so much for all you have done,especially Vi…”

★Louisa · 2025-07-24 · via Google
“There are a lot of truly caring staff here who are wonderful at what they do. However the facility allowed for legal things to happen that should not happen to any resident. My grandparent was not treated with the dignity and respect they deserved in the end. The failed and neglected in the end of their life. The last days my family had with my grandparent The Overlook staff sat by and did nothing…”

★★★★★Jayne Langley · 2025-05-20 · via Google
“I had an amazing stay at the acute rehabilitation facility! The staff was exceptional with knowledge, compassion, and friendliness. They made my healing better than expected. Taught me the tools I need to get around on one leg! I cannot say Thank You Enough! 100% Care! I miss you already 😘”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

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Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

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Civil & criminal lawsuits

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Active civil suits

Federal dockets

CDC infection data

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-11-06

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

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