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Nursing homeFAID #14745

The Healthcare Resort of Plano

3325 WEST PLANO PARKWAY, PLANO, TX, 75075
(972) 379-0000
ensignservices.net
70 licensed beds
★★★★★3/5CMS Five-Star overall3/5 health inspections2/5 staffing3/5 quality measuresSource: CMS Care Compare

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Address

3325 West Plano Parkway
Plano, TX 75075
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Public record summary

What we can show you for free.
Bed capacity
70
CMS facility ID
676395
Care type
Nursing home
County
Collin
Facility name
The Healthcare Resort of Plano
Street address
3325 WEST PLANO PARKWAY
City / state / ZIP
Plano, TX 75075
Phone
(972) 379-0000
Website
ensignservices.net

About this facility — The Healthcare Resort of Plano

The Healthcare Resort of Plano is a Medicare/Medicaid-certified skilled nursing facility in Plano, Texas. It is licensed for 70 beds — below the median for skilled nursing facilities in Texas (120 beds).

It is one of 70 senior care facilities in Plano and 1,178 skilled nursing facilities across Texas. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited The Healthcare Resort of Plano 30 times across 15 inspections in the last three years, including 3 food-safety citations, and CMS has imposed $16,438 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company
The Ensign Group
Ownership type
Non profit - Other

Registered owners & officers

Ashton, Andrew
Officer — since 2022
Burnam, Soon
Officer — since 2015
Ensign Services Inc
Additional disclosable party — since 2013
Keetch, Chad
Officer — since 2011
Keystone Care Llc
Direct owner — since 2013
Niccum, Kevin
Governing body · Operational control · Additional disclosable party — since 2017
Park, Ken
Governing body · Operational control · Additional disclosable party — since 2018
Port, Barry
Owner of a disclosable party — since 2025
Sato, Ami
Officer — since 2024
The Ensign Group Inc
Indirect owner — since 2016
Welltower Op, Llc
Additional disclosable party — since 2016
Wilson, Edward
Director — since 2025

Regulatory standing

Federal court records
11 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)
Licensed / certified since
2016-05-12
CMS overall rating
3 of 5 stars
Health deficiencies
7 at the last standard inspection
Federal fines
$16,438 total
Last standard inspection
2025-06-26
Nurse staffing
3.8 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges
$653 per day (≈ $19,850/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
12% Medicaid · 24% Medicare · 64% private/other
Occupancy
77% (fiscal year 2023)
Vs. state median
136% above the TX median of $277/day — full state cost breakdown

Services & coverage

Licensed beds
70
Medicare
Accepted
Medicaid
Accepted
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 3 food-safety citations on its three-year record — flagged below among the inspections.
2025-12-02Health inspectionComplaint-triggered1 citation
F-0686
E · No harm foundFrom a complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected 2025-12-03
2025-06-26Health inspectionComplaint-triggered6 citations
F-0583
D · No harm foundFrom a complaint
Keep residents' personal and medical records private and confidential.
Corrected 2025-07-31
F-0656
D · No harm foundFrom a complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2025-07-31
F-0690
D · No harm foundFrom a complaint
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected 2025-07-31
F-0695
E · No harm foundFrom a complaint
Provide safe and appropriate respiratory care for a resident when needed.
Corrected 2025-07-31
F-0761
E · No harm foundFrom a complaint
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected 2025-07-31
F-0880
E · No harm foundFrom a complaint
Provide and implement an infection prevention and control program.
Corrected 2025-07-31
8 earlier / fire-safety inspections (23 citations)
2024-10-09Health inspectionComplaint-triggered1 citation
F-0755
E · No harm foundFrom a complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected 2024-10-31
2024-09-10Health inspectionComplaint-triggered1 citation
F-0689
J · Immediate jeopardyFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2024-05-31
2024-05-16Health inspection5 citations
F-0656
D · No harm found
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2024-06-17
F-0698
E · No harm found
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected 2024-06-17
F-0755
E · No harm found
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected 2024-06-17
F-0761
E · No harm found
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected 2024-06-17
F-0880
E · No harm found
Provide and implement an infection prevention and control program.
Corrected 2024-06-17
2023-11-16Health inspectionComplaint-triggered1 citation
F-0686
G · Actual harmFrom a complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected 2024-01-01
2023-09-05Health inspectionComplaint-triggered2 citations
F-0684
D · No harm foundFrom a complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2023-09-30
F-0880
D · No harm foundFrom a complaint
Provide and implement an infection prevention and control program.
Corrected 2023-09-30
2023-02-23Health inspection8 citations
F-0694
E · No harm found
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Corrected 2023-03-02
F-0732
C · No harm found
Post nurse staffing information every day.
Corrected 2023-03-02
F-0758
D · No harm found
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected 2023-03-02
F-0761
D · No harm found
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected 2023-03-02
F-0804
E · No harm foundFood safety
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected 2023-03-31
F-0809
E · No harm foundFood safety
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Corrected 2023-03-31
F-0812
E · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2023-03-31
F-0880
D · No harm found
Provide and implement an infection prevention and control program.
Corrected 2023-03-31
2025-06-26Fire-safety inspection2 citations
K-0353
C · No harm found
Inspect, test, and maintain automatic sprinkler systems.
Corrected 2025-06-26
K-0372
F · No harm found
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Corrected 2025-06-27
2024-05-16Fire-safety inspection3 citations
E-0006
F · No harm found
Conduct risk assessment and an All-Hazards approach.
Corrected 2024-05-20
K-0211
F · No harm found
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Corrected 2024-05-17
K-0901
F · No harm found
Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel.
Corrected 2024-05-20

Federal penalties

2024-09-10Fine$8,995
2023-11-16Fine$7,443
2023-11-16Medicare payment denial — 12 days
Total fines$16,438
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 676395.

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier
Prior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more

Inspection citations — last 5 years

Locked
The 30 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only
Active civil suits
#
Federal dockets
CDC infection data
Unlock the full file
Citations, owner history, lawsuits — decoded into one PDF.
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Original records

Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-08-31
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered