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Nursing homeFAID #14675

The Hillcrest of North Dallas

18648 HILLCREST RD, DALLAS, TX, 75252
(972) 517-7771
120 licensed beds
★★★★★1/5CMS Five-Star overall1/5 health inspections1/5 staffing4/5 quality measuresSource: CMS Care Compare

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Photo via Google · The Hillcrest of North Dallas
What we can show you for free.
Bed capacity
120
CMS facility ID
676315
Care type
Nursing home
County
Dallas
Facility name
The Hillcrest of North Dallas
Street address
18648 HILLCREST RD
City / state / ZIP
Dallas, TX 75252
Phone
(972) 517-7771

The Hillcrest of North Dallas is a Medicare/Medicaid-certified skilled nursing facility in Dallas, Texas. It is licensed for 120 beds — close to the median for skilled nursing facilities in Texas (120 beds).

It is one of 247 senior care facilities in Dallas and 1,178 skilled nursing facilities across Texas. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited The Hillcrest of North Dallas 49 times across 25 inspections in the last three years, including 2 food-safety citations, and CMS has imposed $221,052 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

What the public record shows.

Ownership & operator

Parent company
Opco Skilled Management
Ownership type
For profit - Corporation

Registered owners & officers

Dallas County Hospital District
Direct owner — 100% stake — since 2017
Baugh, Cemorne
Additional disclosable party — since 2025
Bellamkonda, Renuka
Additional disclosable party — since 2025
Bradley, Shannan
Officer — since 2023
Castaneda, Edmundo
Officer — since 2022
Cerise, Frederick
Officer — since 2014
Continuum Rehab Group Llc
Additional disclosable party — since 2022
Dallas Two Property, Llc
Additional disclosable party — since 2022
Garetz, David
Operational control — since 2022
Gurwitz, Solomon
Owner of a disclosable party — since 2025
Hillcrest of North Dallas Llc
Operational control — since 2022
Kaplan, Esther
Owner of a disclosable party — since 2025
Kaplan, Mosha
Owner of a disclosable party — since 2025
Mindle, Adam
Owner of a disclosable party — since 2025
Opco Ca Skilled Mgmt Inc.
Additional disclosable party — since 2022
Opco Texas Skilled Mgmt Llc
Additional disclosable party — since 2022
Sternshein, Jennifer
Owner of a disclosable party — since 2025
Unger, Jeffrey
Owner of a disclosable party — since 2025
Zimmerman, Caroline
Owner of a disclosable party — since 2025

Regulatory standing

Federal court records
1 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)
Licensed / certified since
2012-06-18
CMS overall rating
1 of 5 stars
Health deficiencies
10 at the last standard inspection
Federal fines
$221,052 total
Last standard inspection
2025-07-31
Nurse staffing
2.7 hours per resident per day

Cost & payer profile (FY2024 cost report)

Average billed charges
$236 per day (≈ $7,170/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
77% Medicaid · 4% Medicare · 19% private/other
Occupancy
83% (fiscal year 2024)
Vs. state median
15% below the TX median of $277/day — full state cost breakdown

Services & coverage

Licensed beds
120
Medicare
Accepted
Medicaid
Accepted
Wheelchair accessible
entrance and parking
Visiting hours
Daily 8:30 AM – 5:30 PM
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.
Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 2 food-safety citations on its three-year record — flagged below among the inspections.
2025-12-01Health inspectionComplaint-triggered1 citation
F-0689
D · No harm foundFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2025-12-02
2025-07-31Health inspectionComplaint-triggered9 citations
F-0550
D · No harm foundFrom a complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected 2025-08-01
F-0656
D · No harm foundFrom a complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2025-08-01
F-0677
E · No harm found
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected 2025-08-01
F-0689
D · No harm foundFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2025-08-01
F-0695
D · No harm foundFrom a complaint
Provide safe and appropriate respiratory care for a resident when needed.
Corrected 2025-08-01
F-0791
D · No harm foundFrom a complaint
Provide or obtain dental services for each resident.
Corrected 2025-08-01
F-0812
E · No harm foundFood safetyFrom a complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2025-08-01
F-0880
E · No harm found
Provide and implement an infection prevention and control program.
Corrected 2025-08-01
F-0919
E · No harm found
Make sure that a working call system is available in each resident's bathroom and bathing area.
Corrected 2025-08-01
20 earlier / fire-safety inspections (39 citations)
2025-06-03Health inspectionComplaint-triggered1 citation
F-0755
E · No harm foundFrom a complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected 2025-06-04
2025-05-22Health inspectionComplaint-triggered2 citations
F-0755
E · No harm foundFrom a complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected 2025-05-23
F-0760
E · No harm foundFrom a complaint
Ensure that residents are free from significant medication errors.
Corrected 2025-05-23
2025-05-01Health inspectionComplaint-triggered1 citation
F-0656
D · No harm foundFrom a complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2025-05-02
2025-04-04Health inspectionComplaint-triggered1 citation
F-0624
D · No harm foundFrom a complaint
Prepare residents for a safe transfer or discharge from the nursing home.
Corrected 2025-04-10
2024-12-07Health inspectionComplaint-triggered1 citation
F-0695
D · No harm foundFrom a complaint
Provide safe and appropriate respiratory care for a resident when needed.
Corrected 2024-12-08
2024-12-02Health inspectionComplaint-triggered1 citation
F-0558
E · No harm foundFrom a complaint
Reasonably accommodate the needs and preferences of each resident.
Corrected 2024-12-03
2024-09-16Health inspectionComplaint-triggered1 citation
F-0688
G · Actual harmFrom a complaint
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected 2024-09-17
2024-08-30Health inspectionComplaint-triggered3 citations
F-0677
D · No harm foundFrom a complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected 2024-08-31
F-0755
E · No harm foundFrom a complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected 2024-08-31
F-0842
E · No harm foundFrom a complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected 2024-08-31
2024-08-12Health inspectionComplaint-triggered5 citations
F-0600
K · Immediate jeopardyFrom a complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected 2024-08-13
F-0607
K · Immediate jeopardyFrom a complaint
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected 2024-08-13
F-0610
K · Immediate jeopardyFrom a complaint
Respond appropriately to all alleged violations.
Corrected 2024-08-13
F-0656
K · Immediate jeopardyFrom a complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2024-08-13
F-0880
D · No harm foundFrom a complaint
Provide and implement an infection prevention and control program.
Corrected 2024-08-13
2024-08-03Health inspectionComplaint-triggered1 citation
F-0755
E · No harm foundFrom a complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected 2024-08-17
2024-06-14Health inspectionComplaint-triggered1 citation
F-0689
J · Immediate jeopardyFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2024-06-15
2024-06-10Health inspectionComplaint-triggered1 citation
F-0690
D · No harm foundFrom a complaint
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected 2024-06-26
2024-05-31Health inspection4 citations
F-0690
D · No harm found
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected 2024-06-20
F-0761
D · No harm found
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected 2024-06-20
F-0803
E · No harm foundFood safety
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Corrected 2024-06-20
F-0842
E · No harm found
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected 2024-06-20
2024-03-28Health inspectionComplaint-triggered3 citations
F-0635
D · No harm foundFrom a complaint
Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
Corrected 2024-03-29
F-0684
D · No harm foundFrom a complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2024-03-29
F-0842
D · No harm foundFrom a complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected 2024-03-29
2024-02-28Health inspectionComplaint-triggered2 citations
F-0550
D · No harm foundFrom a complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected 2024-02-29
F-0689
D · No harm foundFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2024-02-29
2023-10-16Health inspectionComplaint-triggered1 citation
F-0761
E · No harm foundFrom a complaint
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected 2023-10-17
2023-03-17Health inspection5 citations
F-0726
D · No harm found
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Corrected 2023-04-06
F-0755
E · No harm found
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected 2023-04-06
F-0760
D · No harm found
Ensure that residents are free from significant medication errors.
Corrected 2023-04-06
F-0761
D · No harm found
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected 2023-04-06
F-0880
D · No harm found
Provide and implement an infection prevention and control program.
Corrected 2023-04-06
2025-07-31Fire-safety inspection1 citation
K-0353
F · No harm found
Inspect, test, and maintain automatic sprinkler systems.
Corrected 2025-07-31
2024-05-31Fire-safety inspection1 citation
K-0222
E · No harm found
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Corrected 2024-06-21
2023-03-17Fire-safety inspection3 citations
K-0324
F · No harm found
Provide properly protected cooking facilities.
Corrected 2023-04-13
K-0511
D · No harm found
Have properly installed electrical wiring and gas equipment.
Corrected 2023-04-13
K-0900
F · No harm found
Meet Health Care Facilities Code mechanical requirements.
Corrected 2023-04-13

Federal penalties

2024-08-03Fine$12,202
2024-08-03Fine$199,833
2024-05-31Fine$9,017
2024-08-03Medicare payment denial — 4 days
Total fines$221,052
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 676315.
What people say on Google.
4.2139 ratings on Google
★★★★★Lia Hines · 2026-07-28 · via Google

“Bringing a loved one into a nursing home for the first time can be emotional and overwhelming, but from the moment we walked through the door, we were made to feel welcomed, comfortable, and accepted. I especially want to recognize Mona, the Administrator; Stacy, the Business Office Manager; Christy, who works the front desk and was our first point of contact; and Sean, the Admissions Coordinator…”

★★★★★Mary Montgomery · 2026-07-30 · via Google

“I have been at the Hillcrest of North Dallas for over a year. I originally came here for rehabilitation following a surgical procedure and decided to stay. The facility is very beautiful with all the comforts of home. I appreciate the professional staff which goes out of their way to be kind, to improve their services and treat you like family. I feel so blessed to be here and would never think of…”

★★★★★Norman Harris · 2026-07-01 · via Google

“Exceptional First Impression — Thank You, Christy! From the moment I walked in, Christy Birdine set the tone for an outstanding visit. Her warm welcome, professional demeanor, and genuine down-to-earth personality made me feel valued from the very first interaction. Christy is the kind of person who makes you feel right at home — a true asset to this team. Thank you, Christy!”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google
What unlocks when you order.

Ownership & corporate history

Primary tier
Prior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more

Inspection citations — last 5 years

Locked
The 49 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only
Active civil suits
#
Federal dockets
CDC infection data
Unlock the full file
Citations, owner history, lawsuits — decoded into one PDF.
Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-08-31
Source
Google Business Profile
Photos, reviews & hours
Displayed with attribution · refreshed on re-run
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered