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Nursing homeFAID #14497

The Plaza At Lubbock

4910 EMORY, LUBBOCK, TX, 79416

(806) 740-0800

132 licensed beds

CMS rates The Plaza At Lubbock 3 out of 5 overall. Federal inspectors issued 43 citations across 12 inspections in the last three years, with $38,594 in fines. Listing last updated 2026-11-06.

★★★★★3/5CMS Five-Star overall2/5 health inspections2/5 staffing5/5 quality measuresSource: CMS Care Compare

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Photo via Google · The Plaza At Lubbock

Address

4910 Emory

Lubbock, TX 79416

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Public record summary

What we can show you for free.

Bed capacity

132

CMS facility ID

676105

Care type

Nursing home

County

Lubbock

Facility name

The Plaza At Lubbock

Street address

4910 EMORY

City / state / ZIP

Lubbock, TX 79416

Phone

(806) 740-0800

Website

lubsnf.com

About this facility — The Plaza At Lubbock

The Plaza At Lubbock is a Medicare/Medicaid-certified skilled nursing facility in Lubbock, Texas. It is licensed for 132 beds — close to the median for skilled nursing facilities in Texas (120 beds).

It is one of 46 senior care facilities in Lubbock and 1,179 skilled nursing facilities across Texas. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

It is listed as part of Stonegate Senior Living, a group of 24 facilities on this site.

Federal inspectors have cited The Plaza At Lubbock 43 times across 12 inspections in the last three years, including 8 food-safety citations, and CMS has imposed $38,594 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on November 6, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company

Stonegate Senior Living

Ownership type

For profit - Corporation

Registered owners & officers

Hansford County Hospital District

Direct owner — 100% stake — since 2015

Bailey, Jonathan

Officer — since 2010

Campbell, Scott

Owner of a disclosable party — since 2025

Chance, James

Owner of a disclosable party — since 2025

Cornett, Melissa

Additional disclosable party — since 2024

Fisher, James

Owner of a disclosable party — since 2025

Langdon, Thomas

Owner of a disclosable party — since 2025

Lifetime Wellness, Ltd.

Additional disclosable party — since 2021

Magness, Katherine

Operational control · Additional disclosable party — since 2023

Martus Financial Services, Inc.

Additional disclosable party — since 2023

Mcgehee, William

Owner of a disclosable party — since 2025

Pf Lubbock Snf Ops, Llc

Operational control · Additional disclosable party — since 2021

Pharmerica Drug Systems Llc

Additional disclosable party — since 2017

Preservation Freehold Company

Additional disclosable party — since 2021

Rehab Pro Lp

Additional disclosable party — since 2021

Sanctuary Ltc, Llc

Additional disclosable party — since 2021

Skinner, Derek

Additional disclosable party — since 2016

Stonegate Senior Living, Lp

Operational control · Additional disclosable party — since 2022

Taylor, John

Owner of a disclosable party — since 2025

Umb Bank National Association

Mortgage holder — since 2021

Regulatory standing

Federal court records

10 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)

Licensed / certified since

2006-07-05

CMS overall rating

3 of 5 stars

Health deficiencies

6 at the last standard inspection

Federal fines

$38,594 total

Last standard inspection

2026-01-08

Nurse staffing

3.3 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$238 per day (≈ $7,240/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

80% Medicaid · 6% Medicare · 14% private/other

Occupancy

75% (fiscal year 2023)

Vs. state median

14% below the TX median of $277/day — full state cost breakdown

Services & coverage

Licensed beds

132

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

entrance and parking

Visiting hours

Daily Open 24 hours

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-11-06. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 8 food-safety citations on its three-year record — flagged below among the inspections.

2026-01-08Health inspection6 citations

F-0584

E · No harm found

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2026-01-09

F-0645

D · No harm found

PASARR screening for Mental disorders or Intellectual Disabilities

Corrected 2026-01-09

F-0804

E · No harm foundFood safety

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Corrected 2026-01-09

F-0805

D · No harm foundFood safety

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

Corrected 2026-01-09

F-0812

E · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2026-01-09

F-0880

E · No harm found

Provide and implement an infection prevention and control program.

Corrected 2026-01-09

2025-01-24Health inspectionComplaint-triggered1 citation

F-0678

J · Immediate jeopardyFrom a complaint

Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

Corrected 2025-02-28

9 earlier / fire-safety inspections (36 citations)

2024-12-04Health inspectionComplaint-triggered2 citations

F-0580

D · No harm foundFrom a complaint

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Corrected 2024-12-12

F-0760

D · No harm foundFrom a complaint

Ensure that residents are free from significant medication errors.

Corrected 2024-12-12

2024-10-17Health inspectionComplaint-triggered2 citations

F-0600

G · Actual harmFrom a complaint

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Corrected 2024-11-06

F-0602

D · No harm foundFrom a complaint

Protect each resident from the wrongful use of the resident's belongings or money.

Corrected 2024-11-06

2024-10-11Health inspection7 citations

F-0583

D · No harm found

Keep residents' personal and medical records private and confidential.

Corrected 2024-10-23

F-0585

E · No harm found

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

Corrected 2024-10-23

F-0679

E · No harm found

Provide activities to meet all resident's needs.

Corrected 2024-10-23

F-0686

D · No harm found

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Corrected 2024-10-23

F-0761

E · No harm found

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2024-10-23

F-0812

E · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2024-10-23

F-0880

E · No harm found

Provide and implement an infection prevention and control program.

Corrected 2024-10-23

2024-09-05Health inspectionComplaint-triggered6 citations

F-0550

J · Immediate jeopardyFrom a complaint

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2024-09-04

F-0580

D · No harm foundFrom a complaint

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Corrected 2024-09-19

F-0600

J · Immediate jeopardyFrom a complaint

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Corrected 2024-09-04

F-0690

D · No harm foundFrom a complaint

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Corrected 2024-09-19

F-0771

D · No harm foundFrom a complaint

Ensure laboratory services, blood blanks and transfusion services provided on-site meet requirements for certified laboratories.

Corrected 2024-09-19

F-0842

D · No harm foundFrom a complaint

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2024-09-19

2024-04-24Health inspectionComplaint-triggered3 citations

F-0580

D · No harm foundFrom a complaint

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Corrected 2024-05-13

F-0755

F · No harm foundFrom a complaint

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Corrected 2024-05-13

F-0842

F · No harm foundFrom a complaint

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2024-05-13

2023-11-10Health inspectionComplaint-triggered1 citation

F-0580

D · No harm foundFrom a complaint

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Corrected 2023-11-17

2023-08-24Health inspection11 citations

F-0550

D · No harm found

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2023-10-06

F-0552

E · No harm found

Ensure that residents are fully informed and understand their health status, care and treatments.

Corrected 2023-10-06

F-0584

E · No harm found

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2023-10-06

F-0690

D · No harm found

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Corrected 2023-10-06

F-0758

E · No harm found

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Corrected 2023-10-06

F-0803

E · No harm foundFood safety

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

Corrected 2023-10-06

F-0804

F · No harm foundFood safety

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Corrected 2023-10-06

F-0812

F · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2023-10-06

F-0814

D · No harm foundFood safety

Dispose of garbage and refuse properly.

Corrected 2023-10-06

F-0908

D · No harm found

Keep all essential equipment working safely.

Corrected 2023-10-06

F-0921

E · No harm found

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Corrected 2023-10-06

2026-01-08Fire-safety inspection3 citations

K-0321

D · No harm found

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Corrected 2026-01-09

K-0345

D · No harm found

Have approved installation, maintenance and testing program for fire alarm systems.

Corrected 2026-01-14

K-0353

F · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2026-01-09

2024-10-11Fire-safety inspection1 citation

K-0341

F · No harm found

Install a fire alarm system that can be heard throughout the facility.

Corrected 2024-11-08

Federal penalties

2025-01-24Fine$16,149

2024-10-11Fine$8,824

2024-09-05Fine$13,621

2025-01-24Medicare payment denial — 3 days

Total fines$38,594

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 676105.

Quality of care & staffing

How it compares in Texas.

Inspection citations, 3 years

More than 70% of nursing homes in the state

State median: 33

Federal fines, 3 years

$38,594

More than 71% of nursing homes in the state

State median: $15,642

Nurse staffing, hours per resident per day

3.3

Higher than 53% of nursing homes in the state

State median: 3.3

Nursing staff turnover, annual

59%

Higher than 74% of nursing homes in the state

State median: 50%

Resident outcomes

On 21 federal quality measures, this facility does better than the Texas average on 17 and worse on 0. Differences within 10% of the average are shown as near average.

Long-stay residents	This facility	State	US	Compared with state
Need for help with daily activities has increased	11.6%	15.8%	13.5%	Better than state
Lose too much weight	0.0%	2.9%	5.1%	Better than state
With a catheter inserted and left in their bladder	0.0%	0.3%	0.7%	Better than state
With a urinary tract infection	0.0%	0.8%	1.5%	Better than state
Have depressive symptoms	0.6%	2.3%	13.5%	Better than state
Were physically restrained	0.0%	0.0%	0.1%	Better than state
Experiencing one or more falls with major injury	3.2%	3.2%	3.2%	Near state average
Assessed and appropriately given the pneumococcal vaccine	100.0%	96.4%	93.7%	Near state average
Ability to walk independently worsened	6.1%	12.9%	12.7%	Better than state
Received an antianxiety or hypnotic medication	15.2%	17.8%	19.5%	Better than state
Assessed and appropriately given the seasonal influenza vaccine	97.8%	97.0%	95.3%	Near state average
With pressure ulcers	2.9%	3.7%	4.5%	Better than state
With new or worsened bowel or bladder incontinence	11.5%	12.5%	18.3%	Near state average
Received an antipsychotic medication	5.7%	9.8%	15.4%	Better than state
Hospitalizations per 1000 long-stay resident days	1.53	2.05	1.81	Better than state
Outpatient emergency department visits per 1000 long-stay resident days	0.51	1.97	1.69	Better than state

Short-stay residents	This facility	State	US	Compared with state
Assessed and appropriately given the pneumococcal vaccine	99.3%	88.7%	82.3%	Better than state
Newly received an antipsychotic medication	0.0%	1.4%	1.5%	Better than state
Were assessed and appropriately given the seasonal influenza vaccine	95.0%	85.4%	80.1%	Better than state
Were rehospitalized after a nursing home admission	13.0%	25.5%	23.4%	Better than state
Had an outpatient emergency department visit	6.7%	12.2%	11.8%	Better than state

Source: CMS MDS and Medicare claims quality measures, measure period 2025Q3-2026Q2. Averages are computed from all nursing homes reporting each measure.

Cited more than once

The same rule cited at separate inspections can point to a problem that wasn't fully fixed.

F-0580 4 inspections. Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
F-0812 3 inspections. Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F-0584 2 inspections. Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
F-0804 2 inspections. Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
F-0880 2 inspections. Provide and implement an infection prevention and control program.
F-0600 2 inspections. Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

What its owners also hold

Hansford County Hospital District has an ownership stake on file at 3 nursing homes, averaging 2.7 of 5 on CMS's overall rating.

Source: CMS ownership filings. Shows organizations with an ownership stake; people are left out.

Verify & compare

Where to check, and what's nearby.

Who to contact in Texas

Licensing: Texas Health and Human Services
File a complaint: 800-458-9858 · Online
Long-Term Care Ombudsman: 800-252-2412. A free advocate for residents and families.
Adult Protective Services: 800-252-5400. Some states send facility cases to licensing instead. In an emergency, call 911.
Eldercare Locator: 800-677-1116, a federal service for local aging help.

Nearest emergency hospitals

Lubbock Heart Hospital Lp, about 0.4 miles. CMS rating 2 of 5.
University Medical Center, about 2.1 miles. CMS rating 2 of 5.
Covenant Childrens Hospital, about 2.4 miles.

Source: CMS Hospital General Information. Straight-line distance.

Nearby facilities with inspection records

Whisperwood Nursing & Rehabilitation Center, Lubbock, about 1.0 miles. CMS rating 3 of 5.
Carillon, Lubbock, about 1.2 miles. CMS rating 4 of 5.
The Mildred & Shirley L. Garrison Geriatric Educat, Lubbock, about 1.4 miles. CMS rating 1 of 5.
Southern Specialty Rehab & Nursing, Lubbock, about 2.2 miles. CMS rating 1 of 5.
Mi Casita Nursing and Rehabilitation, Lubbock, about 2.3 miles. CMS rating 3 of 5.

Visitor reviews

What people say on Google.

3.8106 ratings on Google

★★★★★Karen Palmer · 2026-05-06 · via Google
“My husband was admitted to the Plaza for a two week stay. He has Parkinson’s and had been hospitalized with a bad illness. He needed to go to rehab afterwards to learn to walk again. He underwent intense therapy and was walking again in no time. The Plaza was wonderful. The aides and nurses took very good care of him. He was bathed every other day and all his needs were met! They laughed and talke…”

★Tony Woodson · 2026-04-09 · via Google
“This place would get a zero if I could give it that. My mother has dementia. She was being placed in there for rehab.And then transitioned to long term nursing care. Within a week, I get a call that my mother has had a fall and cut skin on her arms. I was never given a paper incident report, when I went by to see how she was the nurse in charge, christy, became defensive, saying she was not there.…”

★★★★★Sarah Marshall · 2026-04-13 · via Google
“I’ve had a really positive experience with this facility and feel it’s important to share a more balanced perspective. Caring for people—especially with such a wide range of needs—is incredibly complex, and no two residents or families have the exact same experience. While I’ve seen some negative reviews, I think it’s only fair to consider that situations can vary greatly depending on individual e…”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

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Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

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Inspection citations — last 5 years

Locked

The 43 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-11-06

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered