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Nursing homeFAID #14146

Whisperwood Nursing & Rehabilitation Center

5502 4th Street, LUBBOCK, TX, 79416
(806) 793-1111
www.whisperwoodnursing.com
112 licensed beds

CMS rates Whisperwood Nursing & Rehabilitation Center 3 out of 5 overall. Federal inspectors issued 40 citations across 13 inspections in the last three years, with $19,546 in fines. Listing last updated 2026-11-06.

★★★★★3/5CMS Five-Star overall3/5 health inspections2/5 staffing4/5 quality measuresSource: CMS Care Compare

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Photo of WHISPERWOOD NURSING & REHABILITATION CENTER
Photo via Google · Whisperwood Nursing & Rehabilitation Center

Public record summary

What we can show you for free.
Bed capacity
112
CMS facility ID
675527
Care type
Nursing home
County
Lubbock
Facility name
Whisperwood Nursing & Rehabilitation Center
Street address
5502 4th Street
City / state / ZIP
Lubbock, TX 79416
Phone
(806) 793-1111
Website
www.whisperwoodnursing.com

About this facility — Whisperwood Nursing & Rehabilitation Center

Whisperwood Nursing & Rehabilitation Center is a Medicare/Medicaid-certified skilled nursing facility in Lubbock, Texas. It is licensed for 112 beds — close to the median for skilled nursing facilities in Texas (120 beds).

It is one of 46 senior care facilities in Lubbock and 1,179 skilled nursing facilities across Texas. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

It is listed as part of Creative Solutions in Healthcare, a group of 150 facilities on this site.

Federal inspectors have cited Whisperwood Nursing & Rehabilitation Center 40 times across 13 inspections in the last three years, including 6 food-safety citations, and CMS has imposed $19,546 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on November 6, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company
Creative Solutions In Healthcare
Ownership type
Government - Hospital district

Registered owners & officers

Liberty County Hospital District No 1
Direct owner — 100% stake — since 2022
Blake, Gary
Operational control · Additional disclosable party — since 2022
Blake, Malisa
Operational control — since 2022
Fregia, Milton
Governing body — since 2022
Gardner, Shannon
Governing body — since 2022
Gardzina, Margaret
Governing body — since 2024
Henry, Paul
Governing body — since 2009
Huggins, Linda
Director — since 2022
Lubbock Ii Enterprises Llc
Operational control · Additional disclosable party — since 2022
Mcpherson, Michael
Additional disclosable party — since 2025
Powell, Keri
Additional disclosable party — since 2025
Stratton, Charles
Governing body · Officer — since 2005
Willig, Zachary
Director — since 2025

Regulatory standing

Federal court records
4 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)
Licensed / certified since
1995-11-15
CMS overall rating
3 of 5 stars
Health deficiencies
5 at the last standard inspection
Federal fines
$19,546 total
Last standard inspection
2026-01-23
Nurse staffing
3.4 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges
$196 per day (≈ $5,960/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
78% Medicaid · 5% Medicare · 17% private/other
Occupancy
58% (fiscal year 2023)
Vs. state median
29% below the TX median of $277/day — full state cost breakdown

Services & coverage

Licensed beds
112
Medicare
Accepted
Medicaid
Accepted
Wheelchair accessible
entrance and parking
Visiting hours
Daily Open 24 hours
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-11-06. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 6 food-safety citations on its three-year record — flagged below among the inspections.
2026-04-22Health inspectionComplaint-triggered2 citations
F-0656
D · No harm foundFrom a complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2026-05-13
F-0692
D · No harm foundFrom a complaint
Provide enough food/fluids to maintain a resident's health.
Corrected 2026-05-13
2026-01-23Health inspection3 citations
F-0812
D · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2026-02-12
F-0813
D · No harm foundFood safety
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Corrected 2026-02-12
F-0849
D · No harm found
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Corrected 2026-02-12
10 earlier / fire-safety inspections (35 citations)
2025-08-15Health inspectionComplaint-triggered5 citations
F-0580
D · No harm foundFrom a complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected 2025-09-05
F-0600
J · Immediate jeopardyFrom a complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected 2025-07-14
F-0607
J · Immediate jeopardyFrom a complaint
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected 2025-07-14
F-0609
J · Immediate jeopardyFrom a complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected 2025-07-14
F-0610
J · Immediate jeopardyFrom a complaint
Respond appropriately to all alleged violations.
Corrected 2025-07-14
2025-07-03Health inspectionComplaint-triggered1 citation
F-0692
J · Immediate jeopardyFrom a complaint
Provide enough food/fluids to maintain a resident's health.
Corrected 2025-08-01
2025-03-19Health inspectionComplaint-triggered3 citations
F-0607
D · No harm foundFrom a complaint
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected 2025-03-21
F-0609
D · No harm foundFrom a complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected 2025-03-21
F-0610
D · No harm foundFrom a complaint
Respond appropriately to all alleged violations.
Corrected 2025-03-21
2024-12-12Health inspectionComplaint-triggered1 citation
F-0689
J · Immediate jeopardyFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2024-12-05
2024-11-07Health inspection5 citations
F-0550
E · No harm found
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected 2024-12-06
F-0685
D · No harm found
Assist a resident in gaining access to vision and hearing services.
Corrected 2024-12-06
F-0692
E · No harm found
Provide enough food/fluids to maintain a resident's health.
Corrected 2024-12-06
F-0812
E · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2024-12-06
F-0880
E · No harm found
Provide and implement an infection prevention and control program.
Corrected 2024-12-06
2024-05-10Health inspectionComplaint-triggered2 citations
F-0656
D · No harm foundFrom a complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2024-05-11
F-0687
D · No harm foundFrom a complaint
Provide appropriate foot care.
Corrected 2024-05-11
2023-09-26Health inspection10 citations
F-0552
E · No harm found
Ensure that residents are fully informed and understand their health status, care and treatments.
Corrected 2023-10-02
F-0656
D · No harm found
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2023-10-02
F-0689
E · No harm found
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2023-10-02
F-0693
D · No harm found
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Corrected 2023-10-02
F-0758
D · No harm found
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected 2023-10-02
F-0761
D · No harm found
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected 2023-10-02
F-0801
F · No harm foundFood safety
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Corrected 2023-10-02
F-0812
F · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2023-10-02
F-0813
E · No harm foundFood safety
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Corrected 2023-10-02
F-0925
F · No harm found
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Corrected 2023-10-02
2026-01-23Fire-safety inspection3 citations
K-0355
E · No harm found
Properly select, install, inspect, or maintain portable fire extinguishes.
Corrected 2026-02-12
K-0372
E · No harm found
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Corrected 2026-02-12
K-0918
F · No harm found
Have generator or other power source capable of supplying service within 10 seconds.
Corrected 2026-02-12
2024-11-07Fire-safety inspection2 citations
K-0211
C · No harm found
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Corrected 2024-11-14
K-0341
F · No harm found
Install a fire alarm system that can be heard throughout the facility.
Corrected 2024-11-14
2023-09-26Fire-safety inspection3 citations
K-0211
C · No harm found
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Corrected 2023-10-02
K-0222
E · No harm found
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Corrected 2023-10-28
K-0355
F · No harm found
Properly select, install, inspect, or maintain portable fire extinguishes.
Corrected 2023-10-02

Federal penalties

2025-08-15Fine$10,546
2024-12-12Fine$9,000
Total fines$19,546
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 675527.

Quality of care & staffing

How it compares in Texas.
Inspection citations, 3 years
40
More than 63% of nursing homes in the state
State median: 33
Federal fines, 3 years
$19,546
More than 55% of nursing homes in the state
State median: $15,642
Nurse staffing, hours per resident per day
3.4
Higher than 58% of nursing homes in the state
State median: 3.3
Nursing staff turnover, annual
63%
Higher than 80% of nursing homes in the state
State median: 50%

Resident outcomes

On 19 federal quality measures, this facility does better than the Texas average on 6 and worse on 8. Differences within 10% of the average are shown as near average.

Long-stay residentsThis facilityStateUSCompared with state
Need for help with daily activities has increased18.5%15.8%13.5%Worse than state
Lose too much weight1.3%2.9%5.1%Better than state
With a catheter inserted and left in their bladder0.0%0.3%0.7%Better than state
With a urinary tract infection0.0%0.8%1.5%Better than state
Have depressive symptoms3.0%2.3%13.5%Worse than state
Were physically restrained0.0%0.0%0.1%Better than state
Experiencing one or more falls with major injury7.9%3.2%3.2%Worse than state
Assessed and appropriately given the pneumococcal vaccine95.9%96.4%93.7%Near state average
Ability to walk independently worsened19.7%12.9%12.7%Worse than state
Received an antianxiety or hypnotic medication25.2%17.8%19.5%Worse than state
Assessed and appropriately given the seasonal influenza vaccine100.0%97.0%95.3%Near state average
With pressure ulcers4.7%3.7%4.5%Worse than state
With new or worsened bowel or bladder incontinence20.9%12.5%18.3%Worse than state
Received an antipsychotic medication10.2%9.8%15.4%Near state average
Hospitalizations per 1000 long-stay resident days2.092.051.81Near state average
Outpatient emergency department visits per 1000 long-stay resident days0.641.971.69Better than state
Short-stay residentsThis facilityStateUSCompared with state
Assessed and appropriately given the pneumococcal vaccine84.1%88.7%82.3%Near state average
Newly received an antipsychotic medication3.6%1.4%1.5%Worse than state
Were assessed and appropriately given the seasonal influenza vaccine100.0%85.4%80.1%Better than state
Source: CMS MDS and Medicare claims quality measures, measure period 2025Q3-2026Q2. Averages are computed from all nursing homes reporting each measure.

Cited more than once

The same rule cited at separate inspections can point to a problem that wasn't fully fixed.

  • F-0656 3 inspections. Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
  • F-0692 3 inspections. Provide enough food/fluids to maintain a resident's health.
  • F-0812 3 inspections. Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
  • F-0813 2 inspections. Have a policy regarding use and storage of foods brought to residents by family and other visitors.
  • K-0355 2 inspections. Properly select, install, inspect, or maintain portable fire extinguishes.
  • F-0607 2 inspections. Develop and implement policies and procedures to prevent abuse, neglect, and theft.

What its owners also hold

  • Liberty County Hospital District No 1 has an ownership stake on file at 35 nursing homes, averaging 2.9 of 5 on CMS's overall rating.
Source: CMS ownership filings. Shows organizations with an ownership stake; people are left out.

Verify & compare

Where to check, and what's nearby.

Who to contact in Texas

  • Licensing: Texas Health and Human Services
  • File a complaint: 800-458-9858 · Online
  • Long-Term Care Ombudsman: 800-252-2412. A free advocate for residents and families.
  • Adult Protective Services: 800-252-5400. Some states send facility cases to licensing instead. In an emergency, call 911.
  • Eldercare Locator: 800-677-1116, a federal service for local aging help.

Nearest emergency hospitals

  • Lubbock Heart Hospital Lp, about 1.1 miles. CMS rating 2 of 5.
  • Covenant Childrens Hospital, about 2.1 miles.
  • Covenant Medical Center, about 2.4 miles. CMS rating 3 of 5.
Source: CMS Hospital General Information. Straight-line distance.

Nearby facilities with inspection records

Visitor reviews

What people say on Google.
4.289 ratings on Google
★★★★★Ashlee Atchley · 2026-07-20 · via Google

“Lupe was amazing during the process to get my dad admitted. She really took her time to make sure we had everything in order and quickly to be prepared for when my dad was discharged from the hospital. When we arrived the team was super friendly and felt very attentive. We have visited a few times since his arrival and the team knew exactly who we were coming to visit updating us on adjustment so …”

★★★★★Ashley Wright · 2026-03-04 · via Google

“It’s not easy being so far away and having your mom in a facility. But hands down everyone on the Whisperwood team makes it easier to have peace of mind knowing my mom has the best care! Keri, Anika, the SW and the nurses and staff who give my mom the best care and understanding it’s not just for my mom but the care extends to our whole family. Keri is a super star administrator!!! She never comp…”

★★★★★Tonya Bolt · 2026-02-11 · via Google

“absolutely all the staff are so nice and welcoming. They all took extra care and time for me. From Administration, to therapy , to Activities, to Nursing day and night shift, to Kitchen staff, to Janitorial staff, and every single one I met! I grew close to them and even a lot of the residents I had such a heart for. It was a blessing to be there! If I needed anything they didn’t hesitate to …”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier
Prior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more

Inspection citations — last 5 years

Locked
The 40 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only
Active civil suits
#
Federal dockets
CDC infection data
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Citations, owner history, lawsuits — decoded into one PDF.
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Original records

Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-11-06
Source
Google Business Profile
Photos, reviews & hours
Displayed with attribution · refreshed on re-run
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered