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Nursing homeFAID #3733

The Waters of New Castle

1000 N 16TH ST, NEW CASTLE, IN, 47362

(765) 521-1420

66 licensed beds

CMS rates The Waters of New Castle 3 out of 5 overall. Federal inspectors issued 22 citations across 9 inspections in the last three years, with no federal fines. Listing last updated 2026-11-06.

★★★★★3/5CMS Five-Star overall3/5 health inspections1/5 staffing5/5 quality measuresSource: CMS Care Compare

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Address

1000 N 16th St

New Castle, IN 47362

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Public record summary

What we can show you for free.

Bed capacity

CMS facility ID

155304

Care type

Nursing home

County

Henry

Facility name

The Waters of New Castle

Street address

1000 N 16TH ST

City / state / ZIP

New Castle, IN 47362

Phone

(765) 521-1420

About this facility — The Waters of New Castle

The Waters of New Castle is a Medicare/Medicaid-certified skilled nursing facility in New Castle, Indiana. It is licensed for 66 beds — below the median for skilled nursing facilities in Indiana (92 beds).

It is one of 7 senior care facilities in New Castle and 507 skilled nursing facilities across Indiana. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

It is listed as part of Infinity Healthcare Consulting, a group of 70 facilities on this site.

Federal inspectors have cited The Waters of New Castle 22 times across 9 inspections in the last three years; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on November 6, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company

Infinity Healthcare Consulting

Ownership type

Non profit - Corporation

Registered owners & officers

Henry County Memorial Hospital

Direct owner — 100% stake — since 2020

Alcorn, Kari

Managing employee — since 2020

French, Benjamin

Director — since 2020

Gilman, Erika

Governing body · Trustee — since 2025

Janssen, Paul

Officer — since 2020

Pidgeon, John

Director — since 2020

Shore, Marion

Director — since 2020

The Waters of New Castle Ii

Operational control — since 2020

Regulatory standing

Licensed / certified since

1987-08-12

CMS overall rating

3 of 5 stars

Health deficiencies

6 at the last standard inspection

Federal fines

None on record

Last standard inspection

2026-01-16

Nurse staffing

3.4 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$402 per day (≈ $12,220/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

69% Medicaid · 14% Medicare · 17% private/other

Occupancy

85% (fiscal year 2023)

Vs. state median

8% above the IN median of $373/day — full state cost breakdown

Services & coverage

Licensed beds

Medicare

Accepted

Medicaid

Accepted

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report · last verified 2026-11-06. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

CleanNo food-safety or dietary citations in the last three years of federal inspections.

2026-04-14Health inspectionComplaint-triggered1 citation

F-0689

G · Actual harmFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

2026-02-17Health inspectionComplaint-triggered1 citation

F-0760

D · No harm foundFrom a complaint

Ensure that residents are free from significant medication errors.

6 earlier / fire-safety inspections (20 citations)

2026-01-16Health inspection4 citations

F-0558

D · No harm found

Reasonably accommodate the needs and preferences of each resident.

Corrected 2026-02-02

F-0695

D · No harm found

Provide safe and appropriate respiratory care for a resident when needed.

Corrected 2026-02-02

F-0697

D · No harm found

Provide safe, appropriate pain management for a resident who requires such services.

Corrected 2026-02-02

F-0757

D · No harm found

Ensure each resident’s drug regimen must be free from unnecessary drugs.

Corrected 2026-02-02

2024-05-01Health inspectionComplaint-triggered1 citation

F-0641

D · No harm foundFrom a complaint

Ensure each resident receives an accurate assessment.

Corrected 2024-05-13

2023-09-29Health inspection5 citations

F-0558

D · No harm found

Reasonably accommodate the needs and preferences of each resident.

Corrected 2023-10-16

F-0583

D · No harm found

Keep residents' personal and medical records private and confidential.

Corrected 2023-10-16

F-0641

D · No harm found

Ensure each resident receives an accurate assessment.

Corrected 2023-10-16

F-0656

D · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2023-10-16

F-0684

D · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2023-10-16

2026-01-16Fire-safety inspection2 citations

K-0131

E · No harm found

Meet requirements for sections of health care facilities separated by fire resistive construction.

Corrected 2026-04-01

K-0372

F · No harm found

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Corrected 2026-04-01

2024-12-19Fire-safety inspection2 citations

K-0291

E · No harm found

Install emergency lighting that can last at least 1 1/2 hours.

Corrected 2025-01-15

K-0300

F · No harm found

Meet other general requirements that are deficient.

Corrected 2025-01-15

2023-09-29Fire-safety inspection6 citations

K-0100

E · No harm found

Meet other general requirements.

Corrected 2023-11-06

K-0131

E · No harm found

Meet requirements for sections of health care facilities separated by fire resistive construction.

Corrected 2023-11-06

K-0321

E · No harm found

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Corrected 2023-11-06

K-0363

E · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2023-11-06

K-0521

F · No harm found

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Corrected 2023-11-06

K-0531

C · No harm found

Have elevators that firefighters can control in the event of a fire.

Corrected 2023-11-06

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 155304.

Quality of care & staffing

How it compares in Indiana.

Inspection citations, 3 years

More than 21% of nursing homes in the state

State median: 35

Federal fines, 3 years

No federal fines on record

State median: $0

Nurse staffing, hours per resident per day

3.4

Higher than 32% of nursing homes in the state

State median: 3.6

Nursing staff turnover, annual

41%

Higher than 35% of nursing homes in the state

State median: 46%

Resident outcomes

On 21 federal quality measures, this facility does better than the Indiana average on 11 and worse on 7. Differences within 10% of the average are shown as near average.

Long-stay residents	This facility	State	US	Compared with state
Need for help with daily activities has increased	0.0%	10.8%	13.5%	Better than state
Lose too much weight	6.7%	5.3%	5.1%	Worse than state
With a catheter inserted and left in their bladder	0.0%	0.3%	0.7%	Better than state
With a urinary tract infection	0.0%	1.1%	1.5%	Better than state
Have depressive symptoms	90.5%	25.5%	13.5%	Worse than state
Were physically restrained	0.0%	0.0%	0.1%	Better than state
Experiencing one or more falls with major injury	6.9%	3.8%	3.2%	Worse than state
Assessed and appropriately given the pneumococcal vaccine	100.0%	93.7%	93.7%	Near state average
Ability to walk independently worsened	3.2%	11.1%	12.7%	Better than state
Received an antianxiety or hypnotic medication	38.6%	23.5%	19.5%	Worse than state
Assessed and appropriately given the seasonal influenza vaccine	100.0%	95.1%	95.3%	Near state average
With pressure ulcers	1.7%	3.5%	4.5%	Better than state
With new or worsened bowel or bladder incontinence	21.1%	22.4%	18.3%	Near state average
Received an antipsychotic medication	15.8%	13.7%	15.4%	Worse than state
Hospitalizations per 1000 long-stay resident days	0.63	1.51	1.81	Better than state
Outpatient emergency department visits per 1000 long-stay resident days	2.49	1.37	1.69	Worse than state

Short-stay residents	This facility	State	US	Compared with state
Assessed and appropriately given the pneumococcal vaccine	99.6%	81.9%	82.3%	Better than state
Newly received an antipsychotic medication	0.0%	1.1%	1.5%	Better than state
Were assessed and appropriately given the seasonal influenza vaccine	96.1%	79.2%	80.1%	Better than state
Were rehospitalized after a nursing home admission	15.9%	21.8%	23.4%	Better than state
Had an outpatient emergency department visit	12.7%	10.9%	11.8%	Worse than state

Source: CMS MDS and Medicare claims quality measures, measure period 2025Q3-2026Q2. Averages are computed from all nursing homes reporting each measure.

Cited more than once

The same rule cited at separate inspections can point to a problem that wasn't fully fixed.

F-0558 2 inspections. Reasonably accommodate the needs and preferences of each resident.
K-0131 2 inspections. Meet requirements for sections of health care facilities separated by fire resistive construction.
F-0641 2 inspections. Ensure each resident receives an accurate assessment.

What its owners also hold

Henry County Memorial Hospital has an ownership stake on file at 31 nursing homes, averaging 3.7 of 5 on CMS's overall rating.

Source: CMS ownership filings. Shows organizations with an ownership stake; people are left out.

Verify & compare

Where to check, and what's nearby.

Who to contact in Indiana

Licensing: Indiana Department of Health, Division of Long-Term Care
File a complaint: 800-246-8909 · Online
Long-Term Care Ombudsman: 800-622-4484. A free advocate for residents and families.
Adult Protective Services: 800-992-6978. Some states send facility cases to licensing instead. In an emergency, call 911.
Eldercare Locator: 800-677-1116, a federal service for local aging help.

Nearest emergency hospitals

Henry County Memorial Hospital, less than 0.1 miles. CMS rating 4 of 5.
Indiana University Health Ball Memorial Hospital, about 18 miles. CMS rating 3 of 5.
Ascension St Vincent Anderson, about 20 miles. CMS rating 2 of 5.

Source: CMS Hospital General Information. Straight-line distance.

Nearby facilities with inspection records

Stonebrooke Rehabilitation Center, New Castle, less than 0.1 miles. CMS rating 2 of 5.
Hickory Creek At New Castle, New Castle, about 0.2 miles. CMS rating 2 of 5.
Willows of New Castle, New Castle, about 0.2 miles. CMS rating 1 of 5.
Addison House, New Castle, about 2.3 miles. 6 state visits on record.
Glen Oaks Health Campus, New Castle, about 3.2 miles. CMS rating 4 of 5.

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

Locked

The 22 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

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Citations, owner history, lawsuits — decoded into one PDF.

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-11-06

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered