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Nursing homeFAID #3607

Willows of New Castle

1023 N 20TH ST, NEW CASTLE, IN, 47362

(765) 529-9694

95 licensed beds

CMS rates Willows of New Castle 1 out of 5 overall. Federal inspectors issued 46 citations across 11 inspections in the last three years, with no federal fines. Listing last updated 2026-11-06.

★★★★★1/5CMS Five-Star overall3/5 health inspections1/5 staffing1/5 quality measuresSource: CMS Care Compare

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Address

1023 N 20th St

New Castle, IN 47362

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Public record summary

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Bed capacity

CMS facility ID

155089

Care type

Nursing home

County

Henry

Facility name

Willows of New Castle

Street address

1023 N 20TH ST

City / state / ZIP

New Castle, IN 47362

Phone

(765) 529-9694

About this facility — Willows of New Castle

Willows of New Castle is a Medicare/Medicaid-certified skilled nursing facility in New Castle, Indiana. It is licensed for 95 beds — close to the median for skilled nursing facilities in Indiana (92 beds).

It is one of 7 senior care facilities in New Castle and 507 skilled nursing facilities across Indiana. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Willows of New Castle 46 times across 11 inspections in the last three years, including 1 food-safety citation; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on November 6, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Ownership type

For profit - Corporation

Registered owners & officers

Henry County Memorial Hospital

Direct owner — 100% stake — since 2012

Frankel, Israel

Operational control · Additional disclosable party — since 2025

Gilman, Erika

Trustee — since 2025

New Castle In Opco, Llc

Operational control · Additional disclosable party — since 2023

Patton, Elizabeth

Additional disclosable party — since 2025

Pidgeon, John

Director — since 2012

Reis, James

Additional disclosable party — since 2025

Ring, Brian

Officer — since 2022

Shore, Marion

Director — since 2012

Ware, Deborah

Director — since 2021

Regulatory standing

Licensed / certified since

1969-03-14

CMS overall rating

1 of 5 stars

Health deficiencies

7 at the last standard inspection

Federal fines

None on record

Last standard inspection

2026-03-06

Nurse staffing

3.9 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$285 per day (≈ $8,660/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

71% Medicaid · 14% Medicare · 15% private/other

Occupancy

57% (fiscal year 2023)

Vs. state median

24% below the IN median of $373/day — full state cost breakdown

Services & coverage

Licensed beds

Medicare

Accepted

Medicaid

Accepted

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report · last verified 2026-11-06. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 1 food-safety citation on its three-year record — flagged below among the inspections.

2026-07-22Health inspectionComplaint-triggered2 citations

F-0677

D · No harm foundFrom a complaint

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2026-07-27

F-0690

D · No harm foundFrom a complaint

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Corrected 2026-07-27

2026-03-06Health inspectionComplaint-triggered5 citations

F-0684

D · No harm foundFrom a complaint

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2026-03-23

F-0688

D · No harm found

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

Corrected 2026-03-23

F-0744

D · No harm foundFrom a complaint

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

Corrected 2026-03-23

F-0755

D · No harm foundFrom a complaint

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Corrected 2026-03-23

F-0812

F · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2026-03-23

7 earlier / fire-safety inspections (39 citations)

2025-07-28Health inspectionComplaint-triggered1 citation

F-0689

D · No harm foundFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

2025-03-14Health inspection3 citations

F-0550

D · No harm found

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2025-04-04

F-0677

D · No harm found

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2025-04-04

F-0791

D · No harm found

Provide or obtain dental services for each resident.

Corrected 2025-04-04

2025-01-09Health inspectionComplaint-triggered2 citations

F-0684

D · No harm foundFrom a complaint

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2025-02-07

F-0690

D · No harm foundFrom a complaint

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Corrected 2025-02-07

2024-01-29Health inspectionComplaint-triggered11 citations

F-0554

D · No harm found

Allow residents to self-administer drugs if determined clinically appropriate.

Corrected 2024-02-09

F-0558

D · No harm found

Reasonably accommodate the needs and preferences of each resident.

Corrected 2024-02-09

F-0561

D · No harm found

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

Corrected 2024-02-09

F-0584

D · No harm found

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2024-02-09

F-0641

D · No harm found

Ensure each resident receives an accurate assessment.

Corrected 2024-02-09

F-0656

D · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2024-02-09

F-0657

D · No harm found

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2024-02-09

F-0684

D · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2024-02-09

F-0689

G · Actual harmFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2024-02-09

F-0842

D · No harm found

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2024-02-09

F-0909

D · No harm found

Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.

Corrected 2024-02-09

2026-03-06Fire-safety inspection5 citations

K-0222

E · No harm found

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

Corrected 2026-03-27

K-0353

F · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2026-04-02

K-0521

F · No harm found

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

K-0918

F · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2026-04-10

K-0923

D · No harm found

Have proper medical gas storage and administration areas.

Corrected 2026-04-02

2025-03-14Fire-safety inspection10 citations

K-0211

E · No harm found

Keep aisles, corridors, and exits free of obstruction in case of emergency.

Corrected 2025-05-08

K-0281

E · No harm found

Install proper backup exit lighting.

Corrected 2025-05-08

K-0324

D · No harm found

Provide properly protected cooking facilities.

Corrected 2025-05-08

K-0355

E · No harm found

Properly select, install, inspect, or maintain portable fire extinguishes.

Corrected 2025-05-08

K-0363

E · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2025-05-08

K-0372

E · No harm found

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Corrected 2025-05-08

K-0521

F · No harm found

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Corrected 2025-05-08

K-0791

E · No harm found

Ensure that any exit in an area undergoing construction, repair, or improvements shall be inspected daily to ensure its ability to be used instantly in case of emergency.

Corrected 2025-05-08

K-0920

D · No harm found

Ensure proper usage of power strips and extension cords.

Corrected 2025-05-08

K-0921

F · No harm found

Ensure that testing and maintenance of electrical equipment is performed.

Corrected 2025-05-08

2024-01-29Fire-safety inspection7 citations

K-0100

E · No harm found

Meet other general requirements.

Corrected 2024-03-20

K-0222

E · No harm found

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

Corrected 2024-03-20

K-0271

E · No harm found

Have exits that are accessible at all times.

Corrected 2024-03-21

K-0321

E · No harm found

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Corrected 2024-03-20

K-0361

E · No harm found

Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.

Corrected 2024-03-20

K-0363

E · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2024-03-21

K-0521

F · No harm found

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Corrected 2024-03-20

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 155089.

Quality of care & staffing

How it compares in Indiana.

Inspection citations, 3 years

More than 68% of nursing homes in the state

State median: 35

Federal fines, 3 years

No federal fines on record

State median: $0

Nurse staffing, hours per resident per day

3.9

Higher than 75% of nursing homes in the state

State median: 3.6

Nursing staff turnover, annual

56%

Higher than 81% of nursing homes in the state

State median: 46%

Resident outcomes

On 21 federal quality measures, this facility does better than the Indiana average on 3 and worse on 12. Differences within 10% of the average are shown as near average.

Long-stay residents	This facility	State	US	Compared with state
Need for help with daily activities has increased	34.8%	10.8%	13.5%	Worse than state
Lose too much weight	9.7%	5.3%	5.1%	Worse than state
With a catheter inserted and left in their bladder	0.0%	0.3%	0.7%	Better than state
With a urinary tract infection	2.3%	1.1%	1.5%	Worse than state
Have depressive symptoms	72.0%	25.5%	13.5%	Worse than state
Were physically restrained	0.0%	0.0%	0.1%	Better than state
Experiencing one or more falls with major injury	3.8%	3.8%	3.2%	Near state average
Assessed and appropriately given the pneumococcal vaccine	100.0%	93.7%	93.7%	Near state average
Ability to walk independently worsened	31.1%	11.1%	12.7%	Worse than state
Received an antianxiety or hypnotic medication	34.8%	23.5%	19.5%	Worse than state
Assessed and appropriately given the seasonal influenza vaccine	96.2%	95.1%	95.3%	Near state average
With pressure ulcers	2.1%	3.5%	4.5%	Better than state
With new or worsened bowel or bladder incontinence	26.0%	22.4%	18.3%	Worse than state
Received an antipsychotic medication	15.3%	13.7%	15.4%	Worse than state
Hospitalizations per 1000 long-stay resident days	3.21	1.51	1.81	Worse than state
Outpatient emergency department visits per 1000 long-stay resident days	2.86	1.37	1.69	Worse than state

Short-stay residents	This facility	State	US	Compared with state
Assessed and appropriately given the pneumococcal vaccine	85.3%	81.9%	82.3%	Near state average
Newly received an antipsychotic medication	2.9%	1.1%	1.5%	Worse than state
Were assessed and appropriately given the seasonal influenza vaccine	75.0%	79.2%	80.1%	Near state average
Were rehospitalized after a nursing home admission	20.8%	21.8%	23.4%	Near state average
Had an outpatient emergency department visit	15.3%	10.9%	11.8%	Worse than state

Source: CMS MDS and Medicare claims quality measures, measure period 2025Q3-2026Q2. Averages are computed from all nursing homes reporting each measure.

Cited more than once

The same rule cited at separate inspections can point to a problem that wasn't fully fixed.

F-0684 3 inspections. Provide appropriate treatment and care according to orders, resident’s preferences and goals.
K-0521 3 inspections. Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
F-0677 2 inspections. Provide care and assistance to perform activities of daily living for any resident who is unable.
F-0690 2 inspections. Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
K-0222 2 inspections. Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
F-0689 2 inspections. Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

What its owners also hold

Henry County Memorial Hospital has an ownership stake on file at 31 nursing homes, averaging 3.7 of 5 on CMS's overall rating.

Source: CMS ownership filings. Shows organizations with an ownership stake; people are left out.

Verify & compare

Where to check, and what's nearby.

Who to contact in Indiana

Licensing: Indiana Department of Health, Division of Long-Term Care
File a complaint: 800-246-8909 · Online
Long-Term Care Ombudsman: 800-622-4484. A free advocate for residents and families.
Adult Protective Services: 800-992-6978. Some states send facility cases to licensing instead. In an emergency, call 911.
Eldercare Locator: 800-677-1116, a federal service for local aging help.

Nearest emergency hospitals

Henry County Memorial Hospital, about 0.2 miles. CMS rating 4 of 5.
Indiana University Health Ball Memorial Hospital, about 18 miles. CMS rating 3 of 5.
Ascension St Vincent Anderson, about 20 miles. CMS rating 2 of 5.

Source: CMS Hospital General Information. Straight-line distance.

Nearby facilities with inspection records

Stonebrooke Rehabilitation Center, New Castle, about 0.2 miles. CMS rating 2 of 5.
Hickory Creek At New Castle, New Castle, about 0.2 miles. CMS rating 2 of 5.
The Waters of New Castle, New Castle, about 0.2 miles. CMS rating 3 of 5.
Addison House, New Castle, about 2.2 miles. 6 state visits on record.
Glen Oaks Health Campus, New Castle, about 3.2 miles. CMS rating 4 of 5.

Inside your report

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Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

Locked

The 46 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

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Citations, owner history, lawsuits — decoded into one PDF.

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-11-06

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered