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Nursing homeFAID #12013

West Hills Health and Rehab

6801 MIDDLEBROOK PIKE, KNOXVILLE, TN, 37919
(865) 588-7661
www.hillcresthc.com/west-hills
194 licensed beds
★★★★★3/5CMS Five-Star overall4/5 health inspections1/5 staffing2/5 quality measuresSource: CMS Care Compare

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Public record summary

What we can show you for free.
Bed capacity
194
CMS facility ID
445501
Care type
Nursing home
County
Knox
Facility name
West Hills Health and Rehab
Street address
6801 MIDDLEBROOK PIKE
City / state / ZIP
Knoxville, TN 37919
Phone
(865) 588-7661
Website
www.hillcresthc.com/west-hills

About this facility — West Hills Health and Rehab

West Hills Health and Rehab is a Medicare/Medicaid-certified skilled nursing facility in Knoxville, Tennessee. It is licensed for 194 beds — well above the median for skilled nursing facilities in Tennessee (114 beds).

It is one of 57 senior care facilities in Knoxville and 303 skilled nursing facilities across Tennessee. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited West Hills Health and Rehab 17 times across 6 inspections in the last three years; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Ownership type
Non profit - Corporation

Registered owners & officers

Hillcrest Healthcare Communities Inc
Direct owner — 100% stake — since 2008
Bowers, Jonathan
Managing employee — since 2023
Dibernardo, Bruce
Managing employee — since 2021
Home Federal Bank of Tennessee
Mortgage holder — since 2013
Lepley, Bonnie
Managing employee — since 2021
Whitlock, Kevin
Managing employee · Director — since 2021

Regulatory standing

Licensed / certified since
2011-01-20
CMS overall rating
3 of 5 stars
Health deficiencies
5 at the last standard inspection
Federal fines
None on record
Last standard inspection
2024-11-15
Nurse staffing
3.4 hours per resident per day

Cost & payer profile (FY2024 cost report)

Average billed charges
$353 per day (≈ $10,730/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
53% Medicaid · 8% Medicare · 40% private/other
Occupancy
46% (fiscal year 2024)
Vs. state median
4% below the TN median of $367/day — full state cost breakdown

Services & coverage

Licensed beds
194
Medicare
Accepted
Medicaid
Accepted
Wheelchair accessible
entrance and parking
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

CleanNo food-safety or dietary citations in the last three years of federal inspections.
2024-11-15Health inspection5 citations
F-0641
D · No harm found
Ensure each resident receives an accurate assessment.
Corrected 2024-12-04
F-0645
D · No harm found
PASARR screening for Mental disorders or Intellectual Disabilities
Corrected 2024-12-04
F-0695
D · No harm found
Provide safe and appropriate respiratory care for a resident when needed.
Corrected 2024-12-04
F-0755
D · No harm found
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected 2024-12-04
F-0880
D · No harm found
Provide and implement an infection prevention and control program.
Corrected 2024-12-04
2022-02-02Health inspection1 citation
F-0677
D · No harm found
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected 2022-03-05
4 earlier / fire-safety inspections (11 citations)
2019-03-20Health inspection4 citations
F-0656
G · Actual harm
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2019-03-22
F-0658
D · No harm found
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected 2019-04-20
F-0689
G · Actual harm
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2019-03-22
F-0880
D · No harm found
Provide and implement an infection prevention and control program.
Corrected 2019-04-05
2024-11-15Fire-safety inspection3 citations
E-0004
D · No harm found
Develop and maintain an Emergency Preparedness Program (EP).
Corrected 2024-12-16
K-0363
D · No harm found
Install corridor and hallway doors that block smoke.
Corrected 2024-12-16
K-0712
D · No harm found
Have simulated fire drills held at unexpected times.
Corrected 2024-12-16
2022-02-02Fire-safety inspection2 citations
K-0324
D · No harm found
Provide properly protected cooking facilities.
Corrected 2022-03-05
K-0541
D · No harm found
Install properly constructed and protected linen or trash chutes.
Corrected 2022-03-05
2019-03-20Fire-safety inspection2 citations
K-0531
E · No harm found
Have elevators that firefighters can control in the event of a fire.
Corrected 2019-03-18
K-0921
F · No harm found
Ensure that testing and maintenance of electrical equipment is performed.
Corrected 2019-04-05
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 445501.

Visitor reviews

What people say on Google.
2.583 ratings on Google
★Jess Davila · 2026-06-08 · via Google

“Just don't. The night staff literally doesn't care about the patients at all. My mom was recovering from broken hip/replacement and couldn't move on her own. She asked for help to get up and go to the bathroom time and time again and they left her in bed all night long multiple nights despite filing a complaint. Never again. The place is not very clean and smells awful. I could say more but you g…”

★Heather Underwood · 2025-07-22 · via Google

“If I could give no stars I would. My husband's great grandmother went for respite and they stole all her narcotics and called the day before she was to be sent home and said we didn't send any when we sent all her medication. She was not changed regularly. They didn't bother to cut up her foods or feed her soft foods and she has had a stroke. She was never gotten out of bed. If she pushed her but…”

★★★★★Larry Campbell · 2025-10-01 · via Google

“They were very good to my Father in law He was always clean he got a bath every day whether he wanted one or not. His room was cleaned every day. The staff in 100 room section was great they treated him like family and in the end of life care they took great care of our family”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier
Prior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more

Inspection citations — last 5 years

Locked
The 17 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only
Active civil suits
#
Federal dockets
CDC infection data
Unlock the full file
Citations, owner history, lawsuits — decoded into one PDF.
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Original records

Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-08-31
Source
Google Business Profile
Photos, reviews & hours
Displayed with attribution · refreshed on re-run
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered