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Nursing homeFAID #7054

Willow Care Nursing Home

2646 STATE ROUTE 76, WILLOW SPRINGS, MO, 65793

(417) 469-3152

www.willowhealthcare.com

105 licensed beds

CMS rates Willow Care Nursing Home 3 out of 5 overall. Federal inspectors issued 31 citations across 6 inspections in the last three years, with no federal fines. Listing last updated 2026-11-06.

★★★★★3/5CMS Five-Star overall4/5 health inspections3/5 staffing1/5 quality measuresSource: CMS Care Compare

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Photo via Google · Crystal Woods

Address

2646 State Route 76

Willow Springs, MO 65793

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Public record summary

What we can show you for free.

Bed capacity

105

State license

052751

CMS facility ID

265335

Care type

Nursing home

Facility name

Willow Care Nursing Home

Street address

2646 STATE ROUTE 76

City / state / ZIP

Willow Springs, MO 65793

Phone

(417) 469-3152

Website

www.willowhealthcare.com

State license #

052751

About this facility — Willow Care Nursing Home

Willow Care Nursing Home is a Medicare/Medicaid-certified skilled nursing facility in Willow Springs, Missouri. It is licensed for 105 beds — close to the median for skilled nursing facilities in Missouri (97 beds).

It is one of 2 senior care facilities in Willow Springs and 487 skilled nursing facilities across Missouri. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Willow Care Nursing Home 31 times across 6 inspections in the last three years, including 1 food-safety citation; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on November 6, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Operator / owner

Willow Health Care, Inc

Ownership type

Non profit - Corporation

Administrator

Stacey Smith

Registered owners & officers

Willow Health Care Inc

Direct owner — 100% stake — since 2009

Alter, Shirley

Managing employee — since 2009

Clark, Sheila

Managing employee — since 2009

Head, Barbara

Managing employee — since 2017

Miller, Sherry

Managing employee · Director — since 1994

Ogden, James

Director — since 1987

Williamson, Jackie

Managing employee — since 2009

Regulatory standing

Licensed / certified since

1988-10-21

License expires

2027-05-31

CMS overall rating

3 of 5 stars

Health deficiencies

4 at the last standard inspection

Federal fines

None on record

Last standard inspection

2026-01-08

Nurse staffing

3.8 hours per resident per day

Cost & payer profile (FY2024 cost report)

Average billed charges

$245 per day (≈ $7,450/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

75% Medicaid · 8% Medicare · 17% private/other

Occupancy

71% (fiscal year 2024)

Vs. state median

5% below the MO median of $257/day — full state cost breakdown

Services & coverage

Licensed beds

105

Licensed as

SNF

Memory care

Yes — dedicated memory care

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

entrance and parking

Visiting hours

Daily Open 24 hours

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-11-06. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 1 food-safety citation on its three-year record — flagged below among the inspections.

2026-01-08Health inspection4 citations

F-0569

E · No harm found

Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.

Corrected 2026-03-30

F-0690

D · No harm found

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Corrected 2026-03-30

F-0812

F · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2026-03-30

F-0881

E · No harm found

Implement a program that monitors antibiotic use.

Corrected 2026-03-30

2024-09-26Health inspection8 citations

F-0582

D · No harm found

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

Corrected 2024-11-08

F-0623

D · No harm found

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Corrected 2024-11-08

F-0641

D · No harm found

Ensure each resident receives an accurate assessment.

Corrected 2024-11-08

F-0658

D · No harm found

Ensure services provided by the nursing facility meet professional standards of quality.

Corrected 2024-11-08

F-0690

D · No harm found

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Corrected 2024-11-08

F-0697

D · No harm found

Provide safe, appropriate pain management for a resident who requires such services.

Corrected 2024-11-08

F-0699

D · No harm found

Provide care or services that was trauma informed and/or culturally competent.

Corrected 2024-11-08

F-0947

D · No harm found

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

Corrected 2024-11-08

4 earlier / fire-safety inspections (19 citations)

2023-02-10Health inspection4 citations

F-0625

E · No harm found

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

Corrected 2023-03-22

F-0679

E · No harm found

Provide activities to meet all resident's needs.

Corrected 2023-03-22

F-0880

F · No harm found

Provide and implement an infection prevention and control program.

Corrected 2023-03-22

F-0919

E · No harm found

Make sure that a working call system is available in each resident's bathroom and bathing area.

Corrected 2023-03-22

2026-01-08Fire-safety inspection4 citations

K-0353

E · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2026-02-20

K-0753

E · No harm found

Have restrictions on the use of highly flammable decorations.

Corrected 2026-02-20

K-0781

F · No harm found

Have restrictions on the use of portable space heaters.

Corrected 2026-02-20

K-0920

E · No harm found

Ensure proper usage of power strips and extension cords.

Corrected 2026-02-20

2024-09-26Fire-safety inspection4 citations

K-0321

F · No harm found

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Corrected 2024-11-08

K-0351

F · No harm found

Install an approved automatic sprinkler system.

Corrected 2024-11-08

K-0374

F · No harm found

Install smoke barrier doors that can resist smoke for at least 20 minutes.

Corrected 2024-11-08

K-0753

F · No harm found

Have restrictions on the use of highly flammable decorations.

Corrected 2024-11-08

2023-02-10Fire-safety inspection7 citations

K-0161

F · No harm found

Use approved construction type or materials.

Corrected 2023-03-22

K-0222

E · No harm found

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

Corrected 2023-03-22

K-0321

E · No harm found

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Corrected 2023-03-22

K-0355

F · No harm found

Properly select, install, inspect, or maintain portable fire extinguishes.

Corrected 2023-03-22

K-0372

E · No harm found

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Corrected 2023-03-22

K-0741

E · No harm found

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

Corrected 2023-03-22

K-0923

E · No harm found

Have proper medical gas storage and administration areas.

Corrected 2023-03-22

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 265335.

Quality of care & staffing

How it compares in Missouri.

Inspection citations, 3 years

More than 23% of nursing homes in the state

State median: 50

Federal fines, 3 years

No federal fines on record

State median: $0

Nurse staffing, hours per resident per day

3.8

Higher than 77% of nursing homes in the state

State median: 3.4

Nursing staff turnover, annual

74%

Higher than 88% of nursing homes in the state

State median: 57%

Resident outcomes

On 21 federal quality measures, this facility does better than the Missouri average on 7 and worse on 8. Differences within 10% of the average are shown as near average.

Long-stay residents	This facility	State	US	Compared with state
Need for help with daily activities has increased	17.0%	17.4%	13.5%	Near state average
Lose too much weight	5.5%	5.1%	5.1%	Near state average
With a catheter inserted and left in their bladder	0.0%	0.9%	0.7%	Better than state
With a urinary tract infection	2.0%	2.2%	1.5%	Near state average
Have depressive symptoms	2.2%	20.0%	13.5%	Better than state
Were physically restrained	0.0%	0.0%	0.1%	Better than state
Experiencing one or more falls with major injury	8.7%	4.0%	3.2%	Worse than state
Assessed and appropriately given the pneumococcal vaccine	94.4%	84.0%	93.7%	Better than state
Ability to walk independently worsened	19.8%	15.8%	12.7%	Worse than state
Received an antianxiety or hypnotic medication	27.2%	25.6%	19.5%	Near state average
Assessed and appropriately given the seasonal influenza vaccine	98.5%	90.8%	95.3%	Near state average
With pressure ulcers	5.6%	4.4%	4.5%	Worse than state
With new or worsened bowel or bladder incontinence	27.8%	17.1%	18.3%	Worse than state
Received an antipsychotic medication	32.8%	23.5%	15.4%	Worse than state
Hospitalizations per 1000 long-stay resident days	1.09	1.98	1.81	Better than state
Outpatient emergency department visits per 1000 long-stay resident days	2.28	2.16	1.69	Near state average

Short-stay residents	This facility	State	US	Compared with state
Assessed and appropriately given the pneumococcal vaccine	72.8%	65.7%	82.3%	Better than state
Newly received an antipsychotic medication	8.2%	2.1%	1.5%	Worse than state
Were assessed and appropriately given the seasonal influenza vaccine	79.6%	61.4%	80.1%	Better than state
Were rehospitalized after a nursing home admission	28.4%	25.7%	23.4%	Worse than state
Had an outpatient emergency department visit	24.1%	13.4%	11.8%	Worse than state

Source: CMS MDS and Medicare claims quality measures, measure period 2025Q3-2026Q2. Averages are computed from all nursing homes reporting each measure.

Cited more than once

The same rule cited at separate inspections can point to a problem that wasn't fully fixed.

F-0690 2 inspections. Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
K-0753 2 inspections. Have restrictions on the use of highly flammable decorations.
K-0321 2 inspections. Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

What its owners also hold

Willow Health Care Inc has an ownership stake on file at 4 nursing homes, averaging 3.8 of 5 on CMS's overall rating.

Source: CMS ownership filings. Shows organizations with an ownership stake; people are left out.

Verify & compare

Where to check, and what's nearby.

Who to contact in Missouri

Licensing: Missouri Department of Health and Senior Services, Section for Long-Term Care Regulation
File a complaint: 800-392-0210 · Online
Long-Term Care Ombudsman: 800-309-3282. A free advocate for residents and families.
Adult Protective Services: 800-392-0210. Some states send facility cases to licensing instead. In an emergency, call 911.
Eldercare Locator: 800-677-1116, a federal service for local aging help.

Nearest emergency hospitals

Mercy St Francis Hospital, about 16 miles.
Ozarks Healthcare, about 18 miles. CMS rating 2 of 5.
Texas County Memorial Hospital, about 23 miles. CMS rating 2 of 5.

Source: CMS Hospital General Information. Straight-line distance.

Nearby facilities with inspection records

Landmark Villa, Cabool, about 11 miles. CMS rating 5 of 5.
Mountain View Healthcare, Mountain View, about 16 miles. CMS rating 5 of 5.
Brooke Haven Healthcare, West Plains, about 18 miles. CMS rating 4 of 5.
Autumn Oaks Caring Center, Mountain Grove, about 18 miles. CMS rating 1 of 5.
Nhc Healthcare, West Plains, West Plains, about 19 miles. CMS rating 5 of 5.

Visitor reviews

What people say on Google.

3.937 ratings on Google

★★★★★Double B · 2026-05-02 · via Google
“3/2026 5* Just visiting in here. Nice facility and the residents I met seem to enjoy it.”

★★★Crystal Woods · 2018-06-19 · via Google
“We went to visit for Father's Day and found that the facility was either understaffed or the staff were hiding most of the time. Dirty bedding isn't being changed for over a week and the floors are dirty, in need of a good sweep and mopping! One of the most troubling to me is that the residents/patients are not given medications on a timed schedule. They have to beg for their medication and then w…”

★★★★★Theresa Sullivan · 2026-06-02 · via Google
“Thank you all at Willow Care and the antique car owners for giving the father's a special car show and cookout!!! Your all so appreciated!!! Since that was written, dad then mom passed away. Through it all, they were treated with love and respect and so were my brother, neice and I. Thank you all with all my heart.”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

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Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

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Inspection citations — last 5 years

Locked

The 31 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

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Active civil suits

Federal dockets

CDC infection data

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-11-06

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered