Senior Home Review
Home›Browse›Missouri›West Plains›Nhc Healthcare, West Plains
Nursing homeFAID #6984

Nhc Healthcare, West Plains

211 DAVIS DRIVE, WEST PLAINS, MO, 65775
(417) 256-0798
nhccare.com
114 licensed beds
★★★★★5/5CMS Five-Star overall5/5 health inspections4/5 staffing4/5 quality measuresSource: CMS Care Compare

Generate this report

Primary Report$79Advanced Report$99
Delivered within 24–48 hours

Public record summary

What we can show you for free.
Bed capacity
114
State license
053258
CMS facility ID
265155
Care type
Nursing home
Facility name
Nhc Healthcare, West Plains
Street address
211 DAVIS DRIVE
City / state / ZIP
West Plains, MO 65775
Phone
(417) 256-0798
Website
nhccare.com
State license #
053258

About this facility — Nhc Healthcare, West Plains

Nhc Healthcare, West Plains is a Medicare/Medicaid-certified skilled nursing facility in West Plains, Missouri. It is licensed for 114 beds — above the median for skilled nursing facilities in Missouri (97 beds).

It is one of 9 senior care facilities in West Plains and 487 skilled nursing facilities across Missouri. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Nhc Healthcare, West Plains 19 times across 6 inspections in the last three years, including 1 food-safety citation; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Operator / owner
Nhc Healthcare / West Plains, Llc
Parent company
National Healthcare Corporation
Ownership type
For profit - Corporation
Administrator
Heather Rogers

Registered owners & officers

Bidwell, Charles
Operational control — since 2025
Blackrock Inc
Additional disclosable party — since 2019
Dimensional Fund Advisors Lp
Additional disclosable party — since 2023
Dodson, Vicki
Operational control · Additional disclosable party — since 2019
Kidd, Brian
Operational control · Additional disclosable party — since 2017
Lawing, Jennipher
Operational control — since 2026
Morgan Stanley
Additional disclosable party — since 2024
Morgan Stanley Institutional Advisors Llc
Indirect owner — since 2024
National Health Corporation
Additional disclosable party — since 2000
National Healthcare Corporation
Operational control · Additional disclosable party — since 2000
Nhc-op Lp
Operational control · Additional disclosable party — since 2000
Nhc/delaware Inc
Direct owner — since 2000
Rector, Melvin
Governing body · Officer · Operational control — since 2000
Rogers, Heather
Operational control · Additional disclosable party — since 2026
Swift, Charles
Operational control · Additional disclosable party — since 2015
Vanguard Group Inc
Additional disclosable party — since 2017

Regulatory standing

Federal court records
1 naming this facility · 20 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)
Licensed / certified since
1982-01-27
License expires
2027-12-31
CMS overall rating
5 of 5 stars
Health deficiencies
5 at the last standard inspection
Federal fines
None on record
Last standard inspection
2025-02-07
Nurse staffing
3.5 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges
$265 per day (≈ $8,060/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
59% Medicaid · 4% Medicare · 37% private/other
Occupancy
58% (fiscal year 2023)
Vs. state median
3% above the MO median of $257/day — full state cost breakdown

Services & coverage

Licensed beds
114
Licensed as
SNF
Memory care
Yes — dedicated memory care
Medicare
Accepted
Medicaid
Accepted
Wheelchair accessible
entrance and parking
Visiting hours
Monday: 8:00 AM – 5:00 PM · Tuesday: 8:00 AM – 5:00 PM · Wednesday: 8:00 AM – 5:00 PM · Thursday: 8:00 AM – 5:00 PM · Friday: 8:00 AM – 5:00 PM · Saturday: Closed · Sunday: Closed
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 1 food-safety citation on its three-year record — flagged below among the inspections.
2025-02-07Health inspection5 citations
F-0689
E · No harm found
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2025-03-21
F-0690
D · No harm found
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected 2025-03-21
F-0698
D · No harm found
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected 2025-03-21
F-0761
D · No harm found
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected 2025-03-21
F-0880
E · No harm found
Provide and implement an infection prevention and control program.
Corrected 2025-03-21
2022-02-18Health inspection8 citations
F-0550
D · No harm found
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected 2022-04-01
F-0623
E · No harm found
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected 2022-04-04
F-0625
E · No harm found
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Corrected 2022-04-04
F-0700
E · No harm found
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Corrected 2022-04-04
F-0759
E · No harm found
Ensure medication error rates are not 5 percent or greater.
Corrected 2022-04-04
F-0760
D · No harm found
Ensure that residents are free from significant medication errors.
Corrected 2022-04-04
F-0812
F · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2022-04-01
F-0880
E · No harm found
Provide and implement an infection prevention and control program.
Corrected 2022-04-04
3 earlier / fire-safety inspections (6 citations)
2025-02-07Fire-safety inspection3 citations
K-0211
F · No harm found
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Corrected 2025-03-21
K-0321
F · No harm found
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Corrected 2025-03-21
K-0753
F · No harm found
Have restrictions on the use of highly flammable decorations.
Corrected 2025-03-21
2023-12-07Fire-safety inspection2 citations
K-0281
F · No harm found
Install proper backup exit lighting.
Corrected 2024-01-02
K-0293
F · No harm found
Have properly located and lighted "Exit" signs.
Corrected 2024-01-02
2022-02-18Fire-safety inspection1 citation
K-0920
F · No harm found
Ensure proper usage of power strips and extension cords.
Corrected 2022-04-01
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 265155.

Visitor reviews

What people say on Google.
3.713 ratings on Google
★Gina Wilson · 2026-06-26 · via Google

“My father in law who's a disabled Vietnam vet went there for a brief respite care came home sick and incredibly filthy. They did NOT give him water or any fluids to drink, they did not bathe him or clean him properly. They didn't give him his high blood pressure medicine, his blood thiners or place his c-pap on him at bedtime. He was there for 4 days and only received his blood thinners after my m…”

★★★★★Debbie Hanson · 2025-01-29 · via Google

“ALL the staff always go above and beyond to assist in the care of my mother. I thank each and every one of them. They are ALL very special and kind people to take such good care of the residents.”

★★★★★Dianna Weaver · 2020-02-10 · via Google

“Our family has found NHC to be very helpful in making resident and visiting family members feel comfortable and safe. The personnel are professional, helpful, caring, and courteous. The facility is clean and orderly and the staff go above and beyond to make residents feel at home. Nursing staff are responsive and caring. We are very pleased with the level of care and comfort given to our family me…”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier
Prior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more

Inspection citations — last 5 years

Locked
The 19 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only
Active civil suits
#
Federal dockets
CDC infection data
Unlock the full file
Citations, owner history, lawsuits — decoded into one PDF.
$79$99 Advanced

Original records

Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-08-31
Source
Google Business Profile
Photos, reviews & hours
Displayed with attribution · refreshed on re-run
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered