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Nursing homeFAID #13134

Willowcrest Health Services

3821 S CHICAGO AVE, SOUTH MILWAUKEE, WI, 53172

(414) 762-7336

willowcresths.com

100 licensed beds

★★★★★2/5CMS Five-Star overall2/5 health inspections2/5 staffing4/5 quality measuresSource: CMS Care Compare

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Photo via Google · Willowcrest Health Services

Address

3821 S Chicago Ave

South Milwaukee, WI 53172

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Public record summary

What we can show you for free.

Bed capacity

100

CMS facility ID

525413

Care type

Nursing home

County

Milwaukee

Facility name

Willowcrest Health Services

Street address

3821 S CHICAGO AVE

City / state / ZIP

South Milwaukee, WI 53172

Phone

(414) 762-7336

Website

willowcresths.com

About this facility — Willowcrest Health Services

Willowcrest Health Services is a Medicare/Medicaid-certified skilled nursing facility in South Milwaukee, Wisconsin. It is licensed for 100 beds — well above the median for skilled nursing facilities in Wisconsin (65 beds).

It is one of 9 senior care facilities in South Milwaukee and 323 skilled nursing facilities across Wisconsin. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Willowcrest Health Services 65 times across 9 inspections in the last three years, including 3 food-safety citations, and CMS has imposed $21,285 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company

North Shore Healthcare

Ownership type

For profit - Limited Liability company

Registered owners & officers

Nshf Operations Llc

Direct owner — 100% stake — since 2017

Mills, David

Indirect owner — 20% stake — since 2017

Baumann, Troy

Director — since 2017

Hoehn, Jeffrey

Managing employee · Director — since 2017

North Shore Healthcare Llc

Operational control — since 2017

Regulatory standing

Federal court records

6 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)

Licensed / certified since

1988-07-21

CMS overall rating

2 of 5 stars

Health deficiencies

13 at the last standard inspection

Federal fines

$21,285 total

Last standard inspection

2025-06-05

Nurse staffing

3.6 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$575 per day (≈ $17,480/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

35% Medicaid · 7% Medicare · 58% private/other

Occupancy

58% (fiscal year 2023)

Vs. state median

41% above the WI median of $407/day — full state cost breakdown

Services & coverage

Licensed beds

100

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

entrance and parking

Visiting hours

Daily Open 24 hours

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 3 food-safety citations on its three-year record — flagged below among the inspections.

2025-06-05Health inspection13 citations

F-0605

D · No harm found

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

Corrected 2025-07-05

F-0628

D · No harm found

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

Corrected 2025-07-05

F-0684

D · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2025-07-05

F-0688

D · No harm found

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

Corrected 2025-07-05

F-0690

D · No harm found

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Corrected 2025-07-05

F-0693

D · No harm found

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

Corrected 2025-07-05

F-0695

D · No harm found

Provide safe and appropriate respiratory care for a resident when needed.

Corrected 2025-07-05

F-0699

D · No harm found

Provide care or services that was trauma informed and/or culturally competent.

Corrected 2025-07-05

F-0755

D · No harm found

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Corrected 2025-07-05

F-0757

D · No harm found

Ensure each resident’s drug regimen must be free from unnecessary drugs.

Corrected 2025-07-05

F-0760

D · No harm found

Ensure that residents are free from significant medication errors.

Corrected 2025-07-05

F-0851

F · No harm found

Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

Corrected 2025-07-05

F-0880

F · No harm found

Provide and implement an infection prevention and control program.

Corrected 2025-07-05

2025-03-05Health inspectionComplaint-triggered1 citation

F-0684

D · No harm foundFrom a complaint

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2025-03-31

6 earlier / fire-safety inspections (51 citations)

2024-10-14Health inspectionComplaint-triggered1 citation

F-0732

C · No harm foundFrom a complaint

Post nurse staffing information every day.

Corrected 2024-11-12

2024-03-29Health inspectionComplaint-triggered17 citations

F-0623

B · No harm found

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Corrected 2024-04-26

F-0678

J · Immediate jeopardyFrom a complaint

Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

Corrected 2024-04-26

F-0686

D · No harm found

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Corrected 2024-04-26

F-0689

J · Immediate jeopardyFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2024-04-26

F-0690

D · No harm found

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Corrected 2024-04-26

F-0692

D · No harm found

Provide enough food/fluids to maintain a resident's health.

Corrected 2024-04-26

F-0693

D · No harm foundFrom a complaint

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

Corrected 2024-04-26

F-0694

D · No harm found

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

Corrected 2024-04-26

F-0695

D · No harm found

Provide safe and appropriate respiratory care for a resident when needed.

Corrected 2024-04-26

F-0730

E · No harm found

Observe each nurse aide's job performance and give regular training.

Corrected 2024-04-26

F-0758

D · No harm found

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Corrected 2024-04-26

F-0761

D · No harm found

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2024-04-26

F-0812

F · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2024-04-26

F-0880

F · No harm found

Provide and implement an infection prevention and control program.

Corrected 2024-04-26

F-0944

E · No harm found

Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.

Corrected 2024-04-26

F-0946

E · No harm found

Provide training in compliance and ethics.

Corrected 2024-04-26

F-0949

E · No harm found

Provide behavior health training consistent with the requirements and as determined by a facility assessment.

Corrected 2024-04-26

2023-01-12Health inspection4 citations

F-0684

D · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2023-02-10

F-0689

D · No harm found

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2023-02-10

F-0804

E · No harm foundFood safety

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Corrected 2023-02-10

F-0812

F · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2023-02-10

2025-06-05Fire-safety inspection10 citations

E-0031

F · No harm found

Provide emergency officials' contact information.

Corrected 2025-07-05

K-0222

E · No harm found

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

Corrected 2025-07-05

K-0324

D · No harm found

Provide properly protected cooking facilities.

Corrected 2025-07-05

K-0343

F · No harm found

Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.

Corrected 2025-07-05

K-0351

F · No harm found

Install an approved automatic sprinkler system.

Corrected 2026-04-24

K-0353

E · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2025-07-05

K-0511

D · No harm found

Have properly installed electrical wiring and gas equipment.

Corrected 2025-07-05

K-0712

F · No harm found

Have simulated fire drills held at unexpected times.

Corrected 2025-07-05

K-0761

F · No harm found

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

Corrected 2025-07-05

K-0918

F · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2025-07-05

2024-03-29Fire-safety inspection10 citations

K-0222

E · No harm found

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

Corrected 2024-09-30

K-0223

E · No harm found

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

Corrected 2024-09-30

K-0233

D · No harm found

Install resident room doors of proper design and width.

Corrected 2024-04-26

K-0291

F · No harm found

Install emergency lighting that can last at least 1 1/2 hours.

Corrected 2024-04-26

K-0321

E · No harm found

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Corrected 2024-04-26

K-0324

F · No harm found

Provide properly protected cooking facilities.

Corrected 2024-04-26

K-0353

F · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2024-04-26

K-0521

F · No harm found

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Corrected 2024-07-30

K-0531

F · No harm found

Have elevators that firefighters can control in the event of a fire.

Corrected 2024-08-30

K-0914

F · No harm found

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

Corrected 2024-04-26

2023-01-12Fire-safety inspection9 citations

K-0321

E · No harm found

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Corrected 2023-02-10

K-0324

D · No harm found

Provide properly protected cooking facilities.

Corrected 2023-07-06

K-0353

D · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2023-02-10

K-0521

E · No harm found

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Corrected 2023-02-10

K-0712

F · No harm found

Have simulated fire drills held at unexpected times.

Corrected 2023-02-10

K-0741

D · No harm found

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

Corrected 2023-02-10

K-0918

F · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2023-02-10

K-0920

E · No harm found

Ensure proper usage of power strips and extension cords.

Corrected 2023-02-10

K-0923

E · No harm found

Have proper medical gas storage and administration areas.

Corrected 2023-07-06

Federal penalties

2024-03-29Fine$21,285

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 525413.

Visitor reviews

What people say on Google.

2.751 ratings on Google

★★★Pat Hudy · 2026-04-25 · via Google
“I was very pleased with the nurse and the Aides that took care of me. Tina was very hard working and great and Derrick and Tony were very caring and thoughtful. Elaine on 3rd shift was as great. The food needs to be hot and a better choice and the cafeteria needs to be spotless. The therapist are also great!”

★★★★★Shari Litza · 2025-12-13 · via Google
“My elderly relative was hospitalized for issues related to confusion and body weakness. She spent a week at the hospital and then transferred to Willowcrest for rehab. When she arrived, she needed 3 attendants to get out of bed. Through diligent care by the aides, therapists, nutritionists and nurses, she regained strength and her cognitive abilities normalized. I can't thank this staff enough for…”

★★★★★Debbie · 2025-04-23 · via Google
“I would like to send a shout out to anyone who is looking for short term rehab facilities or for anyone who may need long term care for loved ones My Husband has been living at Willowcrest health Services since September 2024. He hasbeen in several others since his need for outside care away from home and by far this is been the best. We all know that in Health Care everything is not always perfec…”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

Locked

The 65 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

Unlock the full file

Citations, owner history, lawsuits — decoded into one PDF.

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-08-31

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered