Home›Browse›Massachusetts›Agawam›Agawam East Rehab and Nursing

Nursing homeFAID #5724

Agawam East Rehab and Nursing

464 MAIN STREET, AGAWAM, MA, 01001

(413) 333-2200

123 licensed beds

CMS rates Agawam East Rehab and Nursing 5 out of 5 overall. Federal inspectors issued 29 citations across 8 inspections in the last three years, with no federal fines. Listing last updated 2026-11-06.

★★★★★5/5CMS Five-Star overall4/5 health inspections3/5 staffing5/5 quality measuresSource: CMS Care Compare

Generate this report

Primary Report$79 Advanced Report$99

Delivered within 24–48 hours

Photo via Google · Agawam East Rehab and Nursing

Address

464 Main Street

Agawam, MA 01001

Get directions

Map facilities in this area

All facilities in Agawam

Public record summary

What we can show you for free.

Bed capacity

123

CMS facility ID

225286

Care type

Nursing home

County

Hampden

Facility name

Agawam East Rehab and Nursing

Street address

464 MAIN STREET

City / state / ZIP

Agawam, MA 01001

Phone

(413) 333-2200

Website

agawameast.com

About this facility — Agawam East Rehab and Nursing

Agawam East Rehab and Nursing is a Medicare/Medicaid-certified skilled nursing facility in Agawam, Massachusetts. It is licensed for 123 beds — close to the median for skilled nursing facilities in Massachusetts (123 beds).

It is one of 7 senior care facilities in Agawam and 341 skilled nursing facilities across Massachusetts. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

It is listed as part of Stern Consultants, a group of 22 facilities on this site.

Federal inspectors have cited Agawam East Rehab and Nursing 29 times across 8 inspections in the last three years; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on November 6, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company

Stern Consultants

Ownership type

For profit - Limited Liability company

Registered owners & officers

Etn Family Holdings Llc

Direct owner · Operational control · Additional disclosable party — 21% stake — since 2023

Friedman, Shana

Direct owner — 12% stake — since 2023

Com Family Trust

Indirect owner · Additional disclosable party — 10% stake — since 2023

Agawam East Propco Llc

Additional disclosable party — since 2023

Ashkar, Rami

Governing body · Operational control · Additional disclosable party — since 2023

Beatty, Brittany

Direct owner · Operational control · Additional disclosable party — since 2023

E Newhouse Family Trust

Additional disclosable party — since 2023

Erblich, Avraham

Governing body · Operational control · Additional disclosable party — since 2023

Friedman, Benjamin

Direct owner · Governing body · Operational control · Additional disclosable party — since 2023

Millman, Chaim

Indirect owner · Governing body · Operational control · Trustee · Additional disclosable party — since 2023

Mustapha, Bolaji

Operational control · Additional disclosable party — since 2023

Newhouse, Eric

Indirect owner · Governing body · Operational control · Trustee · Additional disclosable party — since 2023

Plew, Andrea

Operational control · Additional disclosable party — since 2023

Sheps, Boruch

Governing body · Operational control · Additional disclosable party — since 2023

Stern Therapy Consultants Llc

Operational control · Additional disclosable party — since 2023

T Newhouse Family Trust

Additional disclosable party — since 2023

Tlco Holdings Llc

Operational control · Additional disclosable party — since 2023

Tlm Family Trust

Additional disclosable party — since 2023

Regulatory standing

Licensed / certified since

1986-01-14

CMS overall rating

5 of 5 stars

Health deficiencies

2 at the last standard inspection

Federal fines

None on record

Last standard inspection

2026-03-18

Nurse staffing

3.7 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$533 per day (≈ $16,200/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

78% Medicaid · 3% Medicare · 18% private/other

Occupancy

76% (fiscal year 2023)

Vs. state median

9% above the MA median of $489/day — full state cost breakdown

Services & coverage

Licensed beds

123

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

entrance and parking

Visiting hours

Daily Open 24 hours

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-11-06. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

CleanNo food-safety or dietary citations in the last three years of federal inspections.

2025-11-25Health inspectionComplaint-triggered2 citations

F-0627

D · No harm foundFrom a complaint

Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.

Corrected 2025-12-12

F-0628

E · No harm foundFrom a complaint

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

Corrected 2025-12-12

2025-09-02Health inspectionComplaint-triggered1 citation

F-0842

D · No harm foundFrom a complaint

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2025-09-25

4 earlier / fire-safety inspections (26 citations)

2024-12-16Health inspection5 citations

F-0550

D · No harm found

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2025-01-07

F-0582

B · No harm found

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

Corrected 2025-01-05

F-0657

D · No harm found

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2025-01-07

F-0677

E · No harm found

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2025-01-07

F-0695

D · No harm found

Provide safe and appropriate respiratory care for a resident when needed.

Corrected 2025-01-07

2023-10-17Health inspection9 citations

F-0550

D · No harm found

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2023-12-06

F-0558

D · No harm found

Reasonably accommodate the needs and preferences of each resident.

Corrected 2023-12-06

F-0607

D · No harm found

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Corrected 2023-12-06

F-0609

D · No harm found

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Corrected 2023-12-06

F-0641

B · No harm found

Ensure each resident receives an accurate assessment.

Corrected 2023-12-06

F-0679

E · No harm found

Provide activities to meet all resident's needs.

Corrected 2023-12-06

F-0695

D · No harm found

Provide safe and appropriate respiratory care for a resident when needed.

Corrected 2023-12-06

F-0725

D · No harm found

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

Corrected 2023-12-06

F-0756

D · No harm found

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Corrected 2023-12-06

2024-12-16Fire-safety inspection4 citations

K-0345

D · No harm found

Have approved installation, maintenance and testing program for fire alarm systems.

Corrected 2025-01-08

K-0353

D · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2025-01-08

K-0372

E · No harm found

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Corrected 2025-01-08

K-0918

D · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2025-01-08

2023-10-17Fire-safety inspection8 citations

E-0004

D · No harm found

Develop and maintain an Emergency Preparedness Program (EP).

Corrected 2023-12-08

E-0020

D · No harm found

Establish policies and procedures including evacuation.

Corrected 2023-12-08

E-0029

D · No harm found

Develop a communication plan.

Corrected 2023-12-08

E-0030

D · No harm found

List the names and contact information of those in the facility.

Corrected 2023-12-08

E-0036

D · No harm found

Establish emergency prep training and testing.

Corrected 2023-12-08

E-0037

D · No harm found

Establish staff and initial training requirements.

Corrected 2023-12-08

K-0521

F · No harm found

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Corrected 2023-12-08

K-0712

D · No harm found

Have simulated fire drills held at unexpected times.

Corrected 2023-12-08

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 225286.

Quality of care & staffing

How it compares in Massachusetts.

Inspection citations, 3 years

More than 37% of nursing homes in the state

State median: 36

Federal fines, 3 years

No federal fines on record

State median: $0

Nurse staffing, hours per resident per day

3.7

Higher than 49% of nursing homes in the state

State median: 3.7

Nursing staff turnover, annual

33%

Higher than 37% of nursing homes in the state

State median: 36%

Resident outcomes

On 21 federal quality measures, this facility does better than the Massachusetts average on 11 and worse on 6. Differences within 10% of the average are shown as near average.

Long-stay residents	This facility	State	US	Compared with state
Need for help with daily activities has increased	18.8%	15.8%	13.5%	Worse than state
Lose too much weight	8.5%	5.0%	5.1%	Worse than state
With a catheter inserted and left in their bladder	0.2%	0.7%	0.7%	Better than state
With a urinary tract infection	0.3%	1.7%	1.5%	Better than state
Have depressive symptoms	25.0%	17.4%	13.5%	Worse than state
Were physically restrained	0.9%	0.1%	0.1%	Worse than state
Experiencing one or more falls with major injury	1.7%	3.4%	3.2%	Better than state
Assessed and appropriately given the pneumococcal vaccine	100.0%	92.9%	93.7%	Near state average
Ability to walk independently worsened	7.5%	13.9%	12.7%	Better than state
Received an antianxiety or hypnotic medication	10.2%	19.5%	19.5%	Better than state
Assessed and appropriately given the seasonal influenza vaccine	98.0%	93.5%	95.3%	Near state average
With pressure ulcers	3.8%	4.2%	4.5%	Near state average
With new or worsened bowel or bladder incontinence	22.9%	20.4%	18.3%	Worse than state
Received an antipsychotic medication	28.2%	21.5%	15.4%	Worse than state
Hospitalizations per 1000 long-stay resident days	0.95	1.84	1.81	Better than state
Outpatient emergency department visits per 1000 long-stay resident days	0.54	1.45	1.69	Better than state

Short-stay residents	This facility	State	US	Compared with state
Assessed and appropriately given the pneumococcal vaccine	85.4%	78.9%	82.3%	Near state average
Newly received an antipsychotic medication	0.0%	1.4%	1.5%	Better than state
Were assessed and appropriately given the seasonal influenza vaccine	93.1%	78.1%	80.1%	Better than state
Were rehospitalized after a nursing home admission	17.9%	25.7%	23.4%	Better than state
Had an outpatient emergency department visit	4.2%	11.8%	11.8%	Better than state

Source: CMS MDS and Medicare claims quality measures, measure period 2025Q3-2026Q2. Averages are computed from all nursing homes reporting each measure.

Cited more than once

The same rule cited at separate inspections can point to a problem that wasn't fully fixed.

F-0550 2 inspections. Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
F-0695 2 inspections. Provide safe and appropriate respiratory care for a resident when needed.

What its owners also hold

Etn Family Holdings Llc has an ownership stake on file at 22 nursing homes, averaging 2.8 of 5 on CMS's overall rating.
Com Family Trust has an ownership stake on file at 14 nursing homes, averaging 2.4 of 5 on CMS's overall rating.

Source: CMS ownership filings. Shows organizations with an ownership stake; people are left out.

Verify & compare

Where to check, and what's nearby.

Who to contact in Massachusetts

Licensing: Massachusetts Department of Public Health, Division of Health Care Facility Licensure and Certification
File a complaint: 800-462-5540 · Online
Long-Term Care Ombudsman: 617-222-7495. A free advocate for residents and families.
Adult Protective Services: 800-922-2275. Some states send facility cases to licensing instead. In an emergency, call 911.
Eldercare Locator: 800-677-1116, a federal service for local aging help.

Nearest emergency hospitals

Mercy Medical Ctr, about 2.8 miles. CMS rating 2 of 5.
Baystate Medical Center, about 2.8 miles. CMS rating 2 of 5.
Baystate Noble Hospital, about 7.8 miles. CMS rating 2 of 5.

Source: CMS Hospital General Information. Straight-line distance.

Nearby facilities with inspection records

Agawam North Rehab and Nursing, Agawam, about 0.2 miles. CMS rating 2 of 5.
Agawam West Rehab and Nursing, Agawam, about 0.3 miles. CMS rating 2 of 5.
Agawam South Rehab and Nursing, Agawam, about 0.3 miles. CMS rating 4 of 5.
Julian J Levitt Family Nursing Home, Longmeadow, about 3.4 miles. CMS rating 4 of 5.
East Longmeadow Skilled Nursing Center, East Longmeadow, about 4.4 miles. CMS rating 4 of 5.

Visitor reviews

What people say on Google.

4.461 ratings on Google

★Laurie Ashe · 2026-03-13 · via Google
“My mother is in Heritage Hall Weat at present time. They never answer the phone and are understaffed. My mother is blind with a wound on her foot. Requires medical attention including meds, cream in her legs and transport to wound clinic. The facility is not covered with the proper staffing to care for clients with difficulties. Her diet has not been followed either…. A diabetic and they serve her…”

★Sara Quigley · 2025-09-04 · via Google
“First, I want to acknowledge that many of the staff at Agawam East were kind and respectful to my mom. However, there were significant issues that make me regret moving her to this facility. Agawam East primarily serves memory care patients, and though my mom had no memory issues, we were told they were under Stern’s new management, and were now accepting non-memory care residents. After a bed bec…”

★★★★★Lisa Whitehead · 2022-08-12 · via Google
“I have recently placed my mom in the memory support of heritage hall. I was very pleased on the first day how all the staff was friendly and smiled and introduced themselves to me and my mother. They were very on task with all the information they needed from me for my moms care and offered immediately there information to make my moms stay comfortable. I was impressed the next day I came to vis…”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

Locked

The 29 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

Unlock the full file

Citations, owner history, lawsuits — decoded into one PDF.

$79 $99 Advanced

Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-11-06

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered