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Nursing homeFAID #5670

Agawam South Rehab and Nursing

65 COOPER STREET, AGAWAM, MA, 01001

(413) 786-8000

122 licensed beds

CMS rates Agawam South Rehab and Nursing 4 out of 5 overall. Federal inspectors issued 30 citations across 7 inspections in the last three years, with no federal fines. Listing last updated 2026-11-06.

★★★★★4/5CMS Five-Star overall3/5 health inspections3/5 staffing5/5 quality measuresSource: CMS Care Compare

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Photo via Google · Heritage Hall South

Address

65 Cooper Street

Agawam, MA 01001

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Public record summary

What we can show you for free.

Bed capacity

122

CMS facility ID

225176

Care type

Nursing home

County

Hampden

Facility name

Agawam South Rehab and Nursing

Street address

65 COOPER STREET

City / state / ZIP

Agawam, MA 01001

Phone

(413) 786-8000

Website

agawamsouth.com

About this facility — Agawam South Rehab and Nursing

Agawam South Rehab and Nursing is a Medicare/Medicaid-certified skilled nursing facility in Agawam, Massachusetts. It is licensed for 122 beds — close to the median for skilled nursing facilities in Massachusetts (123 beds).

It is one of 7 senior care facilities in Agawam and 341 skilled nursing facilities across Massachusetts. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

It is listed as part of Stern Consultants, a group of 22 facilities on this site.

Federal inspectors have cited Agawam South Rehab and Nursing 30 times across 7 inspections in the last three years, including 3 food-safety citations; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on November 6, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company

Stern Consultants

Ownership type

For profit - Limited Liability company

Registered owners & officers

Friedman, Shana

Direct owner — 12% stake — since 2023

Com Family Trust

Indirect owner · Additional disclosable party — 10% stake — since 2023

Agawam South Propco Llc

Additional disclosable party — since 2023

Ashkar, Rami

Operational control · Additional disclosable party — since 2023

Beatty, Brittany

Direct owner · Operational control · Additional disclosable party — since 2023

E Newhouse Family Trust

Additional disclosable party — since 2023

Erblich, Avraham

Governing body · Operational control · Additional disclosable party — since 2023

Etn Family Holdings Llc

Operational control · Additional disclosable party — since 2023

Friedman, Benjamin

Direct owner · Operational control · Additional disclosable party — since 2023

Millman, Chaim

Indirect owner · Governing body · Officer · Operational control · Trustee · Additional disclosable party — since 2023

Newhouse, Eric

Indirect owner · Governing body · Operational control · Trustee · Additional disclosable party — since 2023

Plew, Andrea

Operational control · Additional disclosable party — since 2023

Sheps, Boruch

Governing body · Operational control · Additional disclosable party — since 2023

Stern Therapy Consultants Llc

Operational control · Additional disclosable party — since 2023

Stern, Bezalel

Additional disclosable party — since 2023

Subira, Marta

Operational control · Additional disclosable party — since 2023

T Newhouse Family Trust

Additional disclosable party — since 2023

Tlco Holdings Llc

Operational control · Additional disclosable party — since 2023

Tlm Family Trust

Additional disclosable party — since 2023

Regulatory standing

Licensed / certified since

1969-03-04

CMS overall rating

4 of 5 stars

Health deficiencies

6 at the last standard inspection

Federal fines

None on record

Last standard inspection

2026-03-10

Nurse staffing

3.8 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$559 per day (≈ $16,990/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

55% Medicaid · 9% Medicare · 36% private/other

Occupancy

73% (fiscal year 2023)

Vs. state median

14% above the MA median of $489/day — full state cost breakdown

Services & coverage

Licensed beds

122

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

entrance and parking

Visiting hours

Daily Open 24 hours

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-11-06. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 3 food-safety citations on its three-year record — flagged below among the inspections.

2026-03-10Health inspection6 citations

F-0636

D · No harm found

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

Corrected 2026-04-02

F-0638

D · No harm found

Assure that each resident’s assessment is updated at least once every 3 months.

Corrected 2026-04-02

F-0641

D · No harm found

Ensure each resident receives an accurate assessment.

Corrected 2026-04-02

F-0684

D · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2026-04-02

F-0804

D · No harm foundFood safety

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Corrected 2026-04-02

F-0880

F · No harm found

Provide and implement an infection prevention and control program.

Corrected 2026-04-02

2025-04-23Health inspectionComplaint-triggered2 citations

F-0692

D · No harm foundFrom a complaint

Provide enough food/fluids to maintain a resident's health.

Corrected 2025-05-16

F-0842

D · No harm foundFrom a complaint

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2025-05-16

3 earlier / fire-safety inspections (22 citations)

2024-11-26Health inspection12 citations

F-0584

D · No harm found

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2024-12-16

F-0646

D · No harm found

Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.

Corrected 2024-12-16

F-0655

D · No harm found

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

Corrected 2024-12-16

F-0658

D · No harm found

Ensure services provided by the nursing facility meet professional standards of quality.

Corrected 2024-12-16

F-0677

D · No harm found

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2024-12-16

F-0695

D · No harm found

Provide safe and appropriate respiratory care for a resident when needed.

Corrected 2024-12-16

F-0756

D · No harm found

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Corrected 2024-12-16

F-0759

D · No harm found

Ensure medication error rates are not 5 percent or greater.

Corrected 2024-12-16

F-0760

E · No harm found

Ensure that residents are free from significant medication errors.

Corrected 2024-12-16

F-0773

D · No harm found

Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.

Corrected 2024-12-16

F-0803

D · No harm foundFood safety

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

Corrected 2024-12-16

F-0880

E · No harm found

Provide and implement an infection prevention and control program.

Corrected 2024-12-16

2023-10-10Health inspection8 citations

F-0559

D · No harm found

Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.

Corrected 2023-11-24

F-0658

D · No harm found

Ensure services provided by the nursing facility meet professional standards of quality.

Corrected 2023-11-24

F-0691

D · No harm found

Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.

Corrected 2023-11-24

F-0698

D · No harm found

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Corrected 2023-11-24

F-0757

D · No harm found

Ensure each resident’s drug regimen must be free from unnecessary drugs.

Corrected 2023-11-24

F-0758

D · No harm found

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Corrected 2023-11-24

F-0790

D · No harm found

Provide routine and 24-hour emergency dental care for each resident.

Corrected 2023-11-24

F-0812

F · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2023-11-24

2026-03-10Fire-safety inspection2 citations

K-0353

F · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2026-03-31

K-0918

F · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2026-03-31

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 225176.

Quality of care & staffing

How it compares in Massachusetts.

Inspection citations, 3 years

More than 39% of nursing homes in the state

State median: 36

Federal fines, 3 years

No federal fines on record

State median: $0

Nurse staffing, hours per resident per day

3.8

Higher than 56% of nursing homes in the state

State median: 3.7

Nursing staff turnover, annual

42%

Higher than 67% of nursing homes in the state

State median: 36%

Resident outcomes

On 21 federal quality measures, this facility does better than the Massachusetts average on 13 and worse on 3. Differences within 10% of the average are shown as near average.

Long-stay residents	This facility	State	US	Compared with state
Need for help with daily activities has increased	9.0%	15.8%	13.5%	Better than state
Lose too much weight	13.0%	5.0%	5.1%	Worse than state
With a catheter inserted and left in their bladder	0.3%	0.7%	0.7%	Better than state
With a urinary tract infection	0.0%	1.7%	1.5%	Better than state
Have depressive symptoms	4.1%	17.4%	13.5%	Better than state
Were physically restrained	0.0%	0.1%	0.1%	Better than state
Experiencing one or more falls with major injury	0.0%	3.4%	3.2%	Better than state
Assessed and appropriately given the pneumococcal vaccine	99.3%	92.9%	93.7%	Near state average
Ability to walk independently worsened	13.3%	13.9%	12.7%	Near state average
Received an antianxiety or hypnotic medication	15.0%	19.5%	19.5%	Better than state
Assessed and appropriately given the seasonal influenza vaccine	97.3%	93.5%	95.3%	Near state average
With pressure ulcers	7.0%	4.2%	4.5%	Worse than state
With new or worsened bowel or bladder incontinence	32.5%	20.4%	18.3%	Worse than state
Received an antipsychotic medication	10.4%	21.5%	15.4%	Better than state
Hospitalizations per 1000 long-stay resident days	1.16	1.84	1.81	Better than state
Outpatient emergency department visits per 1000 long-stay resident days	1.13	1.45	1.69	Better than state

Short-stay residents	This facility	State	US	Compared with state
Assessed and appropriately given the pneumococcal vaccine	77.7%	78.9%	82.3%	Near state average
Newly received an antipsychotic medication	0.8%	1.4%	1.5%	Better than state
Were assessed and appropriately given the seasonal influenza vaccine	86.6%	78.1%	80.1%	Better than state
Were rehospitalized after a nursing home admission	23.7%	25.7%	23.4%	Near state average
Had an outpatient emergency department visit	6.6%	11.8%	11.8%	Better than state

Source: CMS MDS and Medicare claims quality measures, measure period 2025Q3-2026Q2. Averages are computed from all nursing homes reporting each measure.

Cited more than once

The same rule cited at separate inspections can point to a problem that wasn't fully fixed.

F-0880 2 inspections. Provide and implement an infection prevention and control program.
F-0658 2 inspections. Ensure services provided by the nursing facility meet professional standards of quality.

What its owners also hold

Com Family Trust has an ownership stake on file at 14 nursing homes, averaging 2.4 of 5 on CMS's overall rating.

Source: CMS ownership filings. Shows organizations with an ownership stake; people are left out.

Verify & compare

Where to check, and what's nearby.

Who to contact in Massachusetts

Licensing: Massachusetts Department of Public Health, Division of Health Care Facility Licensure and Certification
File a complaint: 800-462-5540 · Online
Long-Term Care Ombudsman: 617-222-7495. A free advocate for residents and families.
Adult Protective Services: 800-922-2275. Some states send facility cases to licensing instead. In an emergency, call 911.
Eldercare Locator: 800-677-1116, a federal service for local aging help.

Nearest emergency hospitals

Baystate Medical Center, about 2.7 miles. CMS rating 2 of 5.
Mercy Medical Ctr, about 2.7 miles. CMS rating 2 of 5.
Baystate Noble Hospital, about 7.5 miles. CMS rating 2 of 5.

Source: CMS Hospital General Information. Straight-line distance.

Nearby facilities with inspection records

Agawam West Rehab and Nursing, Agawam, less than 0.1 miles. CMS rating 2 of 5.
Agawam North Rehab and Nursing, Agawam, less than 0.1 miles. CMS rating 2 of 5.
Agawam East Rehab and Nursing, Agawam, about 0.3 miles. CMS rating 5 of 5.
Julian J Levitt Family Nursing Home, Longmeadow, about 3.7 miles. CMS rating 4 of 5.
East Longmeadow Skilled Nursing Center, East Longmeadow, about 4.6 miles. CMS rating 4 of 5.

Visitor reviews

What people say on Google.

3.844 ratings on Google

★Robert Kierstead · 2026-04-14 · via Google
“I can't say enough bad about this place. My girlfriend was in rehab at the south bldg for 4 months after having a stroke, a few yrs ago. I feel for people that are there permanently. She received very minimal rehab. I would get there in the afternoon and she would tell me someone would be coming in the afternoon to do occupational therapy with her, they usually did not show up. She finally start…”

★Paul Adams · 2026-06-15 · via Google
“Certain Nurses Neglected My Brother To the Where He Contracted Full Blown Pneumonia In Both Of His Lungs And Sepsis Of His Blood And Because Of All Of This Neglect, He Lost 80-lbs Due 2 All Of This Negligence!! Certain Nurse Staff PPL Gave Favorite Treatment 2 Certain Patients Instead Of My Brother, Who By The Way Is An Army Veteran, A Type -2 -Diabetic, A Prostitic Wearer, Did Not Smoke Or Drink,…”

★★★★★Aurora Sheba · 2026-04-19 · via Google
“The staff is friendly and attentive. The building set up, is confusing to visitors. The people who live there are given things to do like art.”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

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Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

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Inspection citations — last 5 years

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The 30 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

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Active civil suits

Federal dockets

CDC infection data

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-11-06

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

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