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Nursing homeFAID #5976

Agawam North Rehab and Nursing

55 COOPER STREET, AGAWAM, MA, 01001

(413) 333-8131

agawamnorth.com

124 licensed beds

★★★★★1/5CMS Five-Star overall1/5 health inspections3/5 staffing4/5 quality measuresSource: CMS Care Compare

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Photo via Google · Heritage Hall North

Address

55 Cooper Street

Agawam, MA 01001

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Public record summary

What we can show you for free.

Bed capacity

124

CMS facility ID

225766

Care type

Nursing home

County

Hampden

Facility name

Agawam North Rehab and Nursing

Street address

55 COOPER STREET

City / state / ZIP

Agawam, MA 01001

Phone

(413) 333-8131

Website

agawamnorth.com

About this facility — Agawam North Rehab and Nursing

Agawam North Rehab and Nursing is a Medicare/Medicaid-certified skilled nursing facility in Agawam, Massachusetts. It is licensed for 124 beds — close to the median for skilled nursing facilities in Massachusetts (123 beds).

It is one of 7 senior care facilities in Agawam and 341 skilled nursing facilities across Massachusetts. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Agawam North Rehab and Nursing 30 times across 7 inspections in the last three years, including 1 food-safety citation, and CMS has imposed $86,130 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company

Stern Consultants

Ownership type

For profit - Limited Liability company

Registered owners & officers

Friedman, Shana

Direct owner — 12% stake — since 2023

Com Family Trust

Indirect owner · Additional disclosable party — 10% stake — since 2023

Agawam North Propco Llc

Additional disclosable party — since 2023

Ashkar, Rami

Governing body · Operational control · Additional disclosable party — since 2023

Beatty, Brittany

Direct owner · Operational control · Additional disclosable party — since 2023

E Newhouse Family Trust

Additional disclosable party — since 2023

Erblich, Avraham

Governing body · Operational control · Additional disclosable party — since 2023

Etn Family Holdings Llc

Operational control · Additional disclosable party — since 2023

Friedman, Benjamin

Direct owner · Operational control · Additional disclosable party — since 2023

Millman, Chaim

Indirect owner · Governing body · Officer · Operational control · Trustee · Additional disclosable party — since 2023

Newhouse, Eric

Direct owner · Governing body · Operational control · Trustee · Additional disclosable party — since 2023

Plew, Andrea

Operational control · Additional disclosable party — since 2023

Sheps, Boruch

Governing body · Operational control · Additional disclosable party — since 2023

Stern Therapy Consultants Llc

Operational control · Additional disclosable party — since 2023

Stern, Bezalel

Additional disclosable party — since 2023

T Newhouse Family Trust

Additional disclosable party — since 2023

Tazifor, Roger

Operational control · Additional disclosable party — since 2023

Tlco Holdings Llc

Operational control · Additional disclosable party — since 2023

Tlm Family Trust

Additional disclosable party — since 2023

Regulatory standing

Licensed / certified since

2002-12-10

CMS overall rating

1 of 5 stars

Health deficiencies

16 at the last standard inspection

Federal fines

$86,130 total

Last standard inspection

2025-04-09

Nurse staffing

3.6 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$631 per day (≈ $19,180/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

54% Medicaid · 17% Medicare · 30% private/other

Occupancy

72% (fiscal year 2023)

Vs. state median

29% above the MA median of $489/day — full state cost breakdown

Services & coverage

Licensed beds

124

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

entrance and parking

Visiting hours

Daily Open 24 hours

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 1 food-safety citation on its three-year record — flagged below among the inspections.

2025-04-09Health inspection16 citations

F-0550

D · No harm found

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2025-04-23

F-0551

D · No harm found

Give the resident's representative the ability to exercise the resident's rights.

Corrected 2025-04-23

F-0553

E · No harm found

Allow resident to participate in the development and implementation of his or her person-centered plan of care.

Corrected 2025-04-23

F-0565

D · No harm found

Honor the resident's right to organize and participate in resident/family groups in the facility.

Corrected 2025-04-23

F-0576

E · No harm found

Ensure residents have reasonable access to and privacy in their use of communication methods.

Corrected 2025-04-23

F-0578

D · No harm found

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

Corrected 2025-04-23

F-0623

D · No harm found

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Corrected 2025-04-23

F-0656

D · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2025-04-23

F-0677

D · No harm found

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2025-04-23

F-0684

D · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2025-04-23

F-0689

D · No harm found

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2025-04-23

F-0725

E · No harm found

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

Corrected 2025-04-23

F-0726

D · No harm found

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

Corrected 2025-05-01

F-0756

E · No harm found

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Corrected 2025-04-23

F-0812

F · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2025-04-23

F-0880

D · No harm found

Provide and implement an infection prevention and control program.

Corrected 2025-05-09

2024-10-22Health inspectionComplaint-triggered1 citation

F-0658

D · No harm foundFrom a complaint

Ensure services provided by the nursing facility meet professional standards of quality.

Corrected 2024-11-08

4 earlier / fire-safety inspections (13 citations)

2024-01-23Health inspection7 citations

F-0636

B · No harm found

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

Corrected 2024-02-28

F-0638

C · No harm found

Assure that each resident’s assessment is updated at least once every 3 months.

Corrected 2024-02-19

F-0641

B · No harm found

Ensure each resident receives an accurate assessment.

Corrected 2024-02-19

F-0656

D · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2024-02-19

F-0690

D · No harm found

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Corrected 2024-02-19

F-0761

D · No harm found

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2024-02-19

F-0880

E · No harm found

Provide and implement an infection prevention and control program.

Corrected 2024-02-19

2022-07-26Health inspection4 citations

F-0756

E · No harm found

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Corrected 2022-09-13

F-0758

E · No harm found

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Corrected 2022-09-13

F-0842

E · No harm found

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2022-09-13

F-0880

D · No harm found

Provide and implement an infection prevention and control program.

Corrected 2022-09-13

2024-01-23Fire-safety inspection1 citation

K-0531

D · No harm found

Have elevators that firefighters can control in the event of a fire.

Corrected 2024-02-19

2022-07-26Fire-safety inspection1 citation

K-0531

D · No harm found

Have elevators that firefighters can control in the event of a fire.

Corrected 2022-09-01

Federal penalties

2025-04-09Fine$86,130

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 225766.

Visitor reviews

What people say on Google.

4.064 ratings on Google

★Tina Richburg · 2026-05-18 · via Google
“I would not recommend this facility under any circumstances. We sought rehabilitation services for our uncle, and this was the only available option at the time. In retrospect, we regret this decision, as the level of care provided was severely inadequate. Having extensive experience in various nursing homes and hospitals, I can attest that this facility is deeply concerning. Our uncle required re…”

★Lori Grenier · 2025-08-22 · via Google
“One of the worst places I have ever encountered. The nursing staff, in particular is rude, uncaring and LAZY. I had to do things for my loved one, such as removing his heart monitor, charging it changing the electrodes and reattaching to his body! I am not in the medical field. In 30 days, there was only 1 shower, because the family and his home nurse caretaker had to fight for it. They said…”

★Shane Helmick · 2025-12-10 · via Google
“This is a non smoking facility. How is my uncle still getting cigarettes? Who's working there that buys this guy cigarettes??? They make the poor guy walk off campus in the snow to smoke, too. He's gonna fall out there one day and nobody is going to see him until it's too late. This guy can't even lift his leg up a single step or get into bed my himself but they're letting him drag his walker out …”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

Locked

The 30 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

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Citations, owner history, lawsuits — decoded into one PDF.

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-08-31

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered