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Nursing homeFAID #5701

Agawam West Rehab and Nursing

61 COOPER STREET, AGAWAM, MA, 01001
(413) 294-6800
agawamwest.com
164 licensed beds
★★★★★2/5CMS Five-Star overall2/5 health inspections3/5 staffing4/5 quality measuresSource: CMS Care Compare

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Photo of AGAWAM WEST REHAB AND NURSING
Photo via Google · Heritage Hall West

Public record summary

What we can show you for free.
Bed capacity
164
CMS facility ID
225253
Care type
Nursing home
County
Hampden
Facility name
Agawam West Rehab and Nursing
Street address
61 COOPER STREET
City / state / ZIP
Agawam, MA 01001
Phone
(413) 294-6800
Website
agawamwest.com

About this facility — Agawam West Rehab and Nursing

Agawam West Rehab and Nursing is a Medicare/Medicaid-certified skilled nursing facility in Agawam, Massachusetts. It is licensed for 164 beds — above the median for skilled nursing facilities in Massachusetts (123 beds).

It is one of 7 senior care facilities in Agawam and 341 skilled nursing facilities across Massachusetts. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Agawam West Rehab and Nursing 39 times across 9 inspections in the last three years, including 3 food-safety citations; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company
Stern Consultants
Ownership type
For profit - Limited Liability company

Registered owners & officers

Friedman, Shana
Direct owner — 12% stake — since 2023
Com Family Trust
Indirect owner · Additional disclosable party — 10% stake — since 2023
Agawam West Propco Llc
Additional disclosable party — since 2023
Ashkar, Rami
Governing body · Operational control · Additional disclosable party — since 2023
Beatty, Brittany
Direct owner · Operational control · Additional disclosable party — since 2023
E Newhouse Family Trust
Additional disclosable party — since 2023
Erblich, Avraham
Governing body · Operational control · Additional disclosable party — since 2023
Etn Family Holdings Llc
Operational control · Additional disclosable party — since 2023
Friedman, Benjamin
Direct owner · Operational control · Additional disclosable party — since 2023
Ianacone, David
Operational control · Additional disclosable party — since 2023
Millman, Chaim
Indirect owner · Governing body · Officer · Operational control · Trustee · Additional disclosable party — since 2023
Newhouse, Eric
Indirect owner · Governing body · Operational control · Trustee · Additional disclosable party — since 2023
Plew, Andrea
Operational control · Additional disclosable party — since 2023
Sheps, Boruch
Governing body · Operational control · Additional disclosable party — since 2023
Stern Therapy Consultants Llc
Operational control · Additional disclosable party — since 2023
Stern, Bezalel
Additional disclosable party — since 2023
T Newhouse Family Trust
Additional disclosable party — since 2023
Tlco Holdings Llc
Operational control · Additional disclosable party — since 2023
Tlm Family Trust
Additional disclosable party — since 2023

Regulatory standing

Licensed / certified since
1976-05-01
CMS overall rating
2 of 5 stars
Health deficiencies
4 at the last standard inspection
Federal fines
None on record
Last standard inspection
2025-09-15
Nurse staffing
3.6 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges
$531 per day (≈ $16,140/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
84% Medicaid · 3% Medicare · 13% private/other
Occupancy
67% (fiscal year 2023)
Vs. state median
9% above the MA median of $489/day — full state cost breakdown

Services & coverage

Licensed beds
164
Medicare
Accepted
Medicaid
Accepted
Wheelchair accessible
entrance and parking
Visiting hours
Daily Open 24 hours
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 3 food-safety citations on its three-year record — flagged below among the inspections.
2025-10-15Health inspectionComplaint-triggered1 citation
F-0689
G · Actual harmFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2025-09-26
2025-09-15Health inspection3 citations
F-0585
D · No harm found
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected 2025-10-10
F-0812
E · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2025-10-10
F-0814
F · No harm foundFood safety
Dispose of garbage and refuse properly.
Corrected 2025-10-10
7 earlier / fire-safety inspections (35 citations)
2025-05-15Health inspectionComplaint-triggered5 citations
F-0552
D · No harm foundFrom a complaint
Ensure that residents are fully informed and understand their health status, care and treatments.
Corrected 2025-06-09
F-0689
D · No harm foundFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2025-06-09
F-0700
D · No harm foundFrom a complaint
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Corrected 2025-06-09
F-0760
D · No harm foundFrom a complaint
Ensure that residents are free from significant medication errors.
Corrected 2025-06-09
F-0842
D · No harm foundFrom a complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected 2025-06-09
2025-03-26Health inspectionComplaint-triggered1 citation
F-0842
D · No harm foundFrom a complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected 2025-04-21
2024-07-16Health inspection11 citations
F-0578
D · No harm found
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected 2024-08-14
F-0580
D · No harm found
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected 2024-08-14
F-0640
D · No harm found
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Corrected 2024-08-14
F-0646
D · No harm found
Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
Corrected 2024-08-14
F-0676
D · No harm found
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Corrected 2024-08-14
F-0693
D · No harm found
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Corrected 2024-08-14
F-0695
D · No harm found
Provide safe and appropriate respiratory care for a resident when needed.
Corrected 2024-08-14
F-0791
D · No harm found
Provide or obtain dental services for each resident.
Corrected 2024-08-14
F-0812
D · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2024-08-14
F-0842
D · No harm found
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected 2024-08-14
F-0880
D · No harm found
Provide and implement an infection prevention and control program.
Corrected 2024-08-14
2023-04-26Health inspection10 citations
F-0554
D · No harm found
Allow residents to self-administer drugs if determined clinically appropriate.
Corrected 2023-06-06
F-0584
D · No harm found
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected 2023-06-06
F-0641
D · No harm found
Ensure each resident receives an accurate assessment.
Corrected 2023-06-06
F-0656
D · No harm found
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2023-06-06
F-0679
D · No harm found
Provide activities to meet all resident's needs.
Corrected 2023-06-06
F-0740
D · No harm found
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Corrected 2023-06-06
F-0756
D · No harm found
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected 2023-06-06
F-0758
D · No harm found
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected 2023-06-06
F-0761
E · No harm found
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected 2023-06-06
F-0883
E · No harm found
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Corrected 2023-06-06
2025-09-15Fire-safety inspection3 citations
K-0345
D · No harm found
Have approved installation, maintenance and testing program for fire alarm systems.
Corrected 2025-10-10
K-0353
F · No harm found
Inspect, test, and maintain automatic sprinkler systems.
Corrected 2025-10-17
K-0918
F · No harm found
Have generator or other power source capable of supplying service within 10 seconds.
Corrected 2025-10-10
2024-07-16Fire-safety inspection3 citations
E-0041
D · No harm found
Implement emergency and standby power systems.
Corrected 2024-08-08
K-0353
E · No harm found
Inspect, test, and maintain automatic sprinkler systems.
Corrected 2024-09-10
K-0918
D · No harm found
Have generator or other power source capable of supplying service within 10 seconds.
Corrected 2024-08-08
2023-04-26Fire-safety inspection2 citations
K-0379
D · No harm found
Have proper openings in smoke barrier doors.
Corrected 2023-06-15
K-0712
D · No harm found
Have simulated fire drills held at unexpected times.
Corrected 2023-06-16
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 225253.

Visitor reviews

What people say on Google.
3.898 ratings on Google
★★★★★I Baerga · 2026-01-05 · via Google

“Our family is incredibly grateful for the exceptional care our parents received during their respite stay. From the moment they arrived, the staff was welcoming, compassionate, and attentive. They treated our parents with dignity, patience, and genuine kindness, which gave us great peace of mind. The facility was clean, comfortable, and well maintained, and the nursing and support staff were alwa…”

★★Ricardo Cora · 2026-05-02 · via Google

“Thank you to the CNA’s and Nurses that really took care of my mom while she was alive. But for the CNA’s I seen in the hallways on their phones , always with a face when you asked them to help my mom. I would say get a new job this field working with older people not for you. Also for hospice I wouldn’t recommend for anyone those pain meds are to strong just makes them more tired so when it’s time…”

★sarah rathburn · 2025-09-26 · via Google

“I want to give negative stars. My family member lays in bed all day dirty and in the same clothes for days. They have laid in their own urine and feces for hours! The food is horrible not even fit for a prisoner. When I call to have them go in her room it’s always a rude CNA with all the excuses to not do their job! Even with new renovations this place is a dump! Smells like urine when you walk in…”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier
Prior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more

Inspection citations — last 5 years

Locked
The 39 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only
Active civil suits
#
Federal dockets
CDC infection data
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Citations, owner history, lawsuits — decoded into one PDF.
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Original records

Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-08-31
Source
Google Business Profile
Photos, reviews & hours
Displayed with attribution · refreshed on re-run
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered