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Nursing homeFAID #1672

Complete Care At Hillside

810 SOUTH BROOM STREET, WILMINGTON, DE, 19805
(302) 652-1181
completecarehillside.com
106 licensed beds

CMS rates Complete Care At Hillside 4 out of 5 overall. Federal inspectors issued 36 citations across 9 inspections in the last three years, with no federal fines. Listing last updated 2026-11-06.

★★★★★4/5CMS Five-Star overall3/5 health inspections3/5 staffing5/5 quality measuresSource: CMS Care Compare

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Photo of COMPLETE CARE AT HILLSIDE LLC
Photo via Google · Complete Care at Hillside

Address

810 South Broom Street
Wilmington, DE 19805
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Public record summary

What we can show you for free.
Bed capacity
106
CMS facility ID
085013
Care type
Nursing home
County
New Castle
Facility name
Complete Care At Hillside
Street address
810 SOUTH BROOM STREET
City / state / ZIP
Wilmington, DE 19805
Phone
(302) 652-1181
Website
completecarehillside.com

About this facility — Complete Care At Hillside

Complete Care At Hillside is a Medicare/Medicaid-certified skilled nursing facility in Wilmington, Delaware. It is licensed for 106 beds — close to the median for skilled nursing facilities in Delaware (110 beds).

It is one of 36 senior care facilities in Wilmington and 44 skilled nursing facilities across Delaware. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

It is listed as part of Complete Care, a group of 85 facilities on this site.

Federal inspectors have cited Complete Care At Hillside 36 times across 9 inspections in the last three years, including 3 food-safety citations; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on November 6, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company
Complete Care
Ownership type
For profit - Limited Liability company

Registered owners & officers

Pc De Opcos Llc
Direct owner — 100% stake — since 2021
Aurora Guardian Holdco Ii Co-borrower, Llc
Additional disclosable party — since 2021
Aurora Guardian Holdco Ii Mezz Borrower, Llc
Additional disclosable party — since 2021
Aurora Guardian Holdco Ii, Llc
Additional disclosable party — since 2021
Aurora Guardian Ii Realty, Llc
Additional disclosable party — since 2021
Aurora Guardian Partners Ii Llc
Additional disclosable party — since 2021
Baich-pietlock, Debra
Operational control · Additional disclosable party — since 2021
Cox, Vickie
Operational control · Additional disclosable party — since 2021
Graziano, Ruth
Operational control · Additional disclosable party — since 2021
Hillside Center Realty, Llc
Additional disclosable party — since 2021
J & R Family Investments, Llc
Additional disclosable party — since 2021
L Friedman 2018 Family Trust
Additional disclosable party — since 2021
L Friedman Family Holdings Llc
Additional disclosable party — since 2021
Landau Family Investment Trust
Additional disclosable party — since 2021
M Friedman 2018 Family Trust
Additional disclosable party — since 2021
Mansfield, Melissa
Operational control · Additional disclosable party — since 2021
Mcghee, Karen
Operational control · Additional disclosable party — since 2021
Pc Wta Acquisition Llc
Additional disclosable party — since 2021
Pc Wta Multi-state Llc
Additional disclosable party — since 2021
Pc Wta Opco Holdco Llc
Indirect owner — since 2021
Peace Capital Holdings Llc
Additional disclosable party — since 2021
R&j Family Investments Llc
Additional disclosable party — since 2021
Silverberg, Nisanel
Operational control · Additional disclosable party — since 2021
Sms 2021 Trust
Indirect owner · Additional disclosable party — since 2021
Stein, Shalom
Governing body · Officer · Trustee — since 2021
Welltower Inc
Security-interest holder · Additional disclosable party — since 2021

Regulatory standing

Federal court records
20 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)
Licensed / certified since
1970-11-14
CMS overall rating
4 of 5 stars
Health deficiencies
20 at the last standard inspection
Federal fines
None on record
Last standard inspection
2025-02-06
Nurse staffing
4.3 hours per resident per day

Cost & payer profile (FY2024 cost report)

Average billed charges
$383 per day (≈ $11,640/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
77% Medicaid · 8% Medicare · 14% private/other
Occupancy
89% (fiscal year 2024)
Vs. state median
24% below the DE median of $502/day — full state cost breakdown

Services & coverage

Licensed beds
106
Medicare
Accepted
Medicaid
Accepted
Wheelchair accessible
entrance and parking
Visiting hours
Daily Open 24 hours
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-11-06. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 3 food-safety citations on its three-year record — flagged below among the inspections.
2026-01-30Health inspectionComplaint-triggered4 citations
F-0550
D · No harm foundFrom a complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected 2026-03-16
F-0584
E · No harm foundFrom a complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected 2026-03-16
F-0658
D · No harm foundFrom a complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected 2026-03-16
F-0677
D · No harm foundFrom a complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected 2026-03-16
2025-02-06Health inspection16 citations
F-0554
D · No harm found
Allow residents to self-administer drugs if determined clinically appropriate.
Corrected 2025-03-12
F-0558
D · No harm found
Reasonably accommodate the needs and preferences of each resident.
Corrected 2025-03-12
F-0610
D · No harm found
Respond appropriately to all alleged violations.
Corrected 2025-03-12
F-0656
D · No harm found
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2025-03-12
F-0677
D · No harm found
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected 2025-03-12
F-0680
C · No harm found
Ensure the activities program is directed by a qualified professional.
Corrected 2025-03-12
F-0686
D · No harm found
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected 2025-03-12
F-0690
D · No harm found
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected 2025-03-12
F-0695
D · No harm found
Provide safe and appropriate respiratory care for a resident when needed.
Corrected 2025-03-12
F-0700
D · No harm found
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Corrected 2025-03-12
F-0758
D · No harm found
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected 2025-03-12
F-0760
D · No harm found
Ensure that residents are free from significant medication errors.
Corrected 2025-03-12
F-0761
D · No harm found
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected 2025-03-12
F-0880
E · No harm found
Provide and implement an infection prevention and control program.
Corrected 2025-03-12
F-0883
D · No harm found
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Corrected 2025-03-12
F-0919
D · No harm found
Make sure that a working call system is available in each resident's bathroom and bathing area.
Corrected 2025-03-12
4 earlier / fire-safety inspections (16 citations)
2024-02-01Health inspectionComplaint-triggered6 citations
F-0558
D · No harm found
Reasonably accommodate the needs and preferences of each resident.
Corrected 2024-04-09
F-0656
D · No harm found
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2024-04-09
F-0689
D · No harm foundFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2024-04-09
F-0695
D · No harm found
Provide safe and appropriate respiratory care for a resident when needed.
Corrected 2024-04-09
F-0812
F · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2024-04-09
F-0880
F · No harm foundFrom a complaint
Provide and implement an infection prevention and control program.
Corrected 2024-04-09
2023-11-17Health inspectionComplaint-triggered3 citations
F-0657
D · No harm foundFrom a complaint
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected 2023-12-20
F-0684
D · No harm foundFrom a complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2023-12-20
F-0726
D · No harm foundFrom a complaint
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Corrected 2023-12-20
2022-01-19Health inspection6 citations
F-0623
B · No harm found
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected 2022-02-25
F-0656
D · No harm found
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2022-02-25
F-0684
D · No harm found
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2022-02-25
F-0773
D · No harm found
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Corrected 2022-02-25
F-0808
D · No harm foundFood safety
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Corrected 2022-02-25
F-0812
F · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2022-02-25
2024-02-01Fire-safety inspection1 citation
K-0355
E · No harm found
Properly select, install, inspect, or maintain portable fire extinguishes.
Corrected 2024-04-01
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 085013.

Quality of care & staffing

How it compares in Delaware.
Inspection citations, 3 years
36
More than 55% of nursing homes in the state
State median: 35
Federal fines, 3 years
$0
No federal fines on record
State median: $38,290
Nurse staffing, hours per resident per day
4.3
Higher than 72% of nursing homes in the state
State median: 4.0
Nursing staff turnover, annual
46%
Higher than 63% of nursing homes in the state
State median: 40%

Resident outcomes

On 19 federal quality measures, this facility does better than the Delaware average on 14 and worse on 3. Differences within 10% of the average are shown as near average.

Long-stay residentsThis facilityStateUSCompared with state
Need for help with daily activities has increased3.2%12.3%13.5%Better than state
Lose too much weight6.3%5.5%5.1%Worse than state
With a catheter inserted and left in their bladder0.0%0.4%0.7%Better than state
With a urinary tract infection0.4%1.9%1.5%Better than state
Have depressive symptoms5.8%10.6%13.5%Better than state
Were physically restrained0.0%0.0%0.1%Better than state
Experiencing one or more falls with major injury2.1%2.9%3.2%Better than state
Assessed and appropriately given the pneumococcal vaccine100.0%96.2%93.7%Near state average
Ability to walk independently worsened4.5%12.1%12.7%Better than state
Received an antianxiety or hypnotic medication16.4%21.9%19.5%Better than state
Assessed and appropriately given the seasonal influenza vaccine100.0%98.8%95.3%Near state average
With pressure ulcers5.3%3.4%4.5%Worse than state
With new or worsened bowel or bladder incontinence22.8%19.3%18.3%Worse than state
Received an antipsychotic medication9.1%10.6%15.4%Better than state
Short-stay residentsThis facilityStateUSCompared with state
Assessed and appropriately given the pneumococcal vaccine94.5%84.5%82.3%Better than state
Newly received an antipsychotic medication0.0%0.9%1.5%Better than state
Were assessed and appropriately given the seasonal influenza vaccine98.1%88.4%80.1%Better than state
Were rehospitalized after a nursing home admission20.2%22.7%23.4%Better than state
Had an outpatient emergency department visit7.5%10.8%11.8%Better than state
Source: CMS MDS and Medicare claims quality measures, measure period 2025Q3-2026Q2. Averages are computed from all nursing homes reporting each measure.

Cited more than once

The same rule cited at separate inspections can point to a problem that wasn't fully fixed.

  • F-0656 3 inspections. Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
  • F-0677 2 inspections. Provide care and assistance to perform activities of daily living for any resident who is unable.
  • F-0558 2 inspections. Reasonably accommodate the needs and preferences of each resident.
  • F-0695 2 inspections. Provide safe and appropriate respiratory care for a resident when needed.
  • F-0880 2 inspections. Provide and implement an infection prevention and control program.
  • F-0812 2 inspections. Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

What its owners also hold

  • Sms 2021 Trust has an ownership stake on file at 77 nursing homes, averaging 3.2 of 5 on CMS's overall rating.
  • Pc Wta Opco Holdco Llc has an ownership stake on file at 28 nursing homes, averaging 3.7 of 5 on CMS's overall rating.
  • Pc De Opcos Llc has an ownership stake on file at 3 nursing homes, averaging 4.3 of 5 on CMS's overall rating.
Source: CMS ownership filings. Shows organizations with an ownership stake; people are left out.

Verify & compare

Where to check, and what's nearby.

Who to contact in Delaware

  • Licensing: Delaware Health and Social Services, Division of Health Care Quality (DHCQ)
  • File a complaint: 877-453-0012 · Online
  • Long-Term Care Ombudsman: 855-773-1002. A free advocate for residents and families.
  • Adult Protective Services: 888-277-4302. Some states send facility cases to licensing instead. In an emergency, call 911.
  • Eldercare Locator: 800-677-1116, a federal service for local aging help.

Nearest emergency hospitals

  • St Francis Hospital, about 0.8 miles. CMS rating 3 of 5.
  • Wilmington Va Medical Center, about 1.8 miles. CMS rating 4 of 5.
  • Nemours Children's Hospital, Delaware, about 3.5 miles.
Source: CMS Hospital General Information. Straight-line distance.

Nearby facilities with inspection records

Visitor reviews

What people say on Google.
4.3136 ratings on Google
★★★★Kimberly Lewison · 2026-02-20 · via Google

“The center is clean. The staff is very nice. Only small complaints would be lack of condiments (salt, pepper, cream and real sugar for coffee or tea, and single use ketchup). The one guy who cleans does a through job. Other cleaners will clean but not too to bottom like him. The nurses are probably over worked but will not listen to patients if they are given the wrong meds at the wrong time. The…”

★★★★★Daruis Barrett · 2026-04-03 · via Google

“I came to visit my brother. The staff was helpful and very nice. They gave me the information that I needed and it's going to help me with the information that I'mma need to take care of my brother a little more better. Nothing but positive thoughts for the staff.”

★Key On Those Keys · 2026-03-05 · via Google

“I came to visit someone and I saw various cockroaches and mice running around the building. I saw various staff sitting around on cell phones eating breakfast while the resident's were waiting for their food that was already on the unit and was getting cold. The nurses are okay. The CNA's need better training. The build also smells when you come in.”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier
Prior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more

Inspection citations — last 5 years

Locked
The 36 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only
Active civil suits
#
Federal dockets
CDC infection data
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Citations, owner history, lawsuits — decoded into one PDF.
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Original records

Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-11-06
Source
Google Business Profile
Photos, reviews & hours
Displayed with attribution · refreshed on re-run
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered